Trusted Agent profile · West Northamptonshire
★★★★★
182 reviews across 2 platforms
2 West Street, Moulton, Northampton, NN3 7SB, West Northamptonshire, NN3 7SB
Jackson Grundy, Moulton's office in West Northamptonshire, at 2 West Street, is rated 4.5 out of 5 across 182 reviews on two platforms, including 45 Google reviews rated 4.7.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
3/5
TrustpilotNot great from my experience.
This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.
5/5
TrustpilotBecky was amazing throughout the whole…
Becky was amazing throughout the whole process. Thank you Becky for your great service!
Thank you for your kind words! We’re so glad to hear that Becky provided great service throughout the process. We’ll make sure to pass on your thanks to her. If you need anything else, you know where we are.
5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
5/5
TrustpilotJackson Grundy team at the Duston branch.
The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.
1/5
TrustpilotDo not recommend this estate agency!
We highly do not recommend this agency for renting! We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!
5/5
TrustpilotOpen lines of communication throughout…
Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.
Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!
5/5
TrustpilotFirst class service with recent house sale 🌟🌟🌟🌟🌟
We have recently sold Mums property through Jackson Grundy Duston Branch.It has been a difficult & emotional time for my Sister & I for many different reasons, one being the distance I live from Northampton..The team at JG have been amazing, Supportive compassionate, professional, keeping us informed every step of the way..Special shout out for Becky & MeganThank you all..Shayle Barlow
Thank you for your message, Shayle. We’re so glad to hear that Becky, Megan, and the team were able to support you and your sister. It’s wonderful to know that their compassion and professionalism made a difference. If you need anything else, we’re always here to help. Thank you for choosing us and for your kind words!
5/5
GoogleI have to say Lauren did an amazing job from start to finish of our purchase. Helped guide me when I needed it and poked all the right people in the right places to get things moving along. Absolutely great work! Highly recommended!
Thank you for your lovely feedback! We’re so pleased Lauren could help. Wishing you all the best in your new home. Kind regards, Alex - Jackson Grundy
5/5
TrustpilotBecky in the Duston branch was amazing…
Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.
Thank you so much for your lovely review. We’re really pleased to hear that Becky and the Duston team were able to support your mum through the move. Wishing you and your mum all the best for the future, and thank you again for choosing Jackson Grundy.
5/5
GoogleAbsolutely fantastic service. JG dealt with my house sale in a very professional and speedy manner. Excellent communication throughout and a friendly voice to advise and guide me through the process. Big thanks to Georgina, Becky and team.
Thank you very much for taking the time to provide such positive feedback about your experience with the Moulton team, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotHighly recommended
I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.
Thank you for your wonderful review! We’re delighted to hear that your experience with our Abington branch was so positive and that we were able to handle the sale and resale efficiently. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Jackson Grundy!
5/5
TrustpilotMy wife and I have just relocated to…
My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.We are so happy with the home we now have and the moving in process was also aided by Katy and her team.Thanks Katy as promised spreading the word for you.Keep up the great work.
5/5
TrustpilotBest agency
We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.
Thank you so much for your heartfelt feedback. We’re delighted to hear that your home-buying journey was smooth and that our team, especially Natalie, was able to provide the support and guidance you needed. Wishing you all the happiness in your new home. If you ever need anything in the future, we’d be more than happy to help. Kind regards, Alex - Jackson Grundy
5/5
TrustpilotVery professional estate agents
From our initial viewing through to our exchange of contracts, both Megan and Becky were very helpful, thorough and professional. Having gone through several house purchases/sales, this is the best experience I've had of an estate agent. Thank you to both of you.
5/5
TrustpilotAmazing!!
Louise and colleagues were amazing at supporting my mortgage getting me joy only the right deal but ensuring that over the coming weeks nothing better was coming up. The service was amazing and I was kept informed through all stages. Highly recommended!
Thank you for your great feedback. Great to hear that Louise and the team could help you secure the right mortgage deal and keep you informed throughout. If you ever need anything in the future, don't hesitate to reach out, we're always here to help.
5/5
GoogleLauren and Olivia have been amazing throughout the whole process of buying our new home. They have gone above and beyond and we will be recommending them to anyone looking for a new home or selling their current one. Thank you so much!
Thank you so much for your kind words! We're thrilled to hear that Lauren and Olivia went above and beyond and it’s fantastic to know that you’ll be recommending us. Enjoy your new home, and if you need anything in the future, don't hesitate to reach out! Kind regards, Alex - Jackson Grundy
5/5
TrustpilotGreat family run estate agency
Great family run estate agency. We used the Duston branch for sale and purchase. The team including Chris & Megan were very supportive and highly professional. Special mention for Becky, nothing was too much trouble, the best chaser/administrator in the business. Thanks team!
5/5
GoogleIf you are looking for estate agents to sell your home look no further, come straight to here, you will not be disappointed. We can not thank the team at Jackson Grundy for all there professional services with selling of the house. This sale was not like any normal house sale, and it came with a lot of problems, but the team here, dealt with everything and keep us update on progress and any other problems that araised. I would recommend these estate agents to any one who is going to sell there home. The service they offer is above and beyond anything we could have hope for. The staff are amazing, they explained everything in great detail and offer a professional service from start to finish. I wish I could give them more than 5 stars as they are better than that. Thank you to all staff at this branch and we will see you again when we move againPositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving such a wonderful review of your experience, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
5/5
Trustpilot5* to the Moulton branch
In August 2024, I instructed Jackson Grundy to list my property - The team were great at getting viewings booked in and we had sold within a month.
Thank you for your kind words. We're so glad Olivia, Lauren, and Georgina could support you through the process, especially with the challenges of selling an older property. It's great to hear Georgina's efforts helped keep everything on track. We truly appreciate your trust in Jackson Grundy and look forward to helping you again in the future!
5/5
GoogleGeorgina and the team have been nothing but helpful & informative during my searches. Would highly recommend.
Thank you Jake for leaving such positive comments in relation to your experience with Georgina and the Moulton team, it's very much appreciated. Best regards, Nick - Jackson Grundy
5/5
TrustpilotWhat a great professional service
What a great professional service. The whole team were brilliant, Becky was relentless at keeping all the solicitors moving which is so important to get everything done. Thanks also to Chris and Megan who were great throughout the process.
1/5
GoogleJust phoned the moulton branch and a ladie called jackie answered the phone. I discussed about a current property thats for sale. For us its a very exciting time to be buying our forever home! However, The phone call was so poorly handeld & so unprofessional. We are So completely put off by this branch because of that short phone call with Jackie! Rude.
Hello Jason. I am sincerely very sorry that you have been left with this impression of Jackson Grundy. I realise this is not of much consolation to you now, but this is absolutely not the norm from our staff and we will be investigating the circumstances with the staff member involved. I of course understand that you may be reluctant to deal with us in future because of your experience, however should you wish then I would be very happy to pass your details on to another member of staff, either at that branch or at one of our alternative branches. Should you wish to do this then please email me at headoffice@jacksongrundy.co.uk or call on 01604 753044 and ask for Nick, and I will arrange it for you. Again, please accept our apologies for your poor experience. Best regards, Nick - Jackson Grundy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Grundy, Moulton's West Northamptonshire office has 182 reviews across two platforms: 45 on Google, 137 on Trustpilot (across the whole business).
Jackson Grundy, Moulton West Northamptonshire is rated 4.5 out of 5 across all 182 reviews, and 4.7 out of 5 on Google from 45 reviews.
Jackson Grundy, Moulton West Northamptonshire, 2 West Street, Moulton, Northampton, NN3 7SB, West Northamptonshire, NN3 7SB.
