Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat communication
The Jackson Grundy team went above and beyond during my house sale. Communication was second to none and constantly kept me informed at all stages of the process even during a very tricky sale at times. An extremely knowledgeable and helpful team!
Mr · 17 May 2024
Agent replied · 26 October 2024
Thank you for your kind words. We're thrilled to hear that the team went above and beyond and kept you well-informed throughout the process. Your feedback means a lot to us. If you need any further assistance, we're always here to help.
★★★★★ 5/5
GoogleGreat and Easy process from start to finish..... Becky and her team are excellent and nothing is too much trouble.... all needs sorted.... would highly recommendPositiveProfessionalism
Max · 25 October 2020
Agent replied · 24 October 2024
Thank you so much for leaving such a positive review and rating of your experience, and many thanks for your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotThe team at Jackson Grundy Duston…
The team at Jackson Grundy Duston (Particularly Becky) went above and beyond to look after us and the process as a whole, with the selling of our property.I could not be happier with the service and expertise
Neil · 11 July 2023
★★★★★ 5/5
TrustpilotCan't fault them in Duston
Can't fault them in Duston. A really problematic chain, non caused by JG. Never gave up chasing and patiently getting things sorted as much as they could.
Terry · 20 November 2024
Agent replied · 23 May 2026
Thank you so much for your kind words and patience throughout the process! Becky and the team in Duston will be thrilled to hear your feedback. Wishing you all the best in your new home! 😊
★★★★★ 5/5
TrustpilotExcellent service Becky so helpful
Consumer · 15 August 2025
Agent replied · 26 October 2024
Thank you so much for your kind words!
★★★★★ 5/5
GoogleFantastic service throughout. Ricky sold our house almost immediately and offered tremendous support with every step of the process following as well. The other staff we interacted with we're also fantastic and very friendly throughout too. Would definitely recommend.
Jordan · 17 April 2024
Agent replied · 24 October 2024
Thank you so much for your kind words and positive rating Jordan, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Alex- Jackson Grundy
★★★★★ 5/5
TrustpilotBecky has been brilliant throughout all…
Becky has been brilliant throughout all of this, considering it was our first house purchase together for me & Ellie she made us feel confident that she was doing everything she could for us!
Harry · 26 July 2023
★★★★★ 5/5
TrustpilotHouse sale
Recently sold our house through Jackson Grundy Wellingborough rd Northampton. All the staff were really helpful and kept us up to date with developments as they occurred.this helped to keep the whole process running as smoothly as possible and stress free.
Paul · 9 February 2024
Agent replied · 26 October 2024
Thank you for your feedback! We’re glad to hear that our team kept you informed and made the process smooth and stress-free. If you need any further assistance, we’re here to help. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotHelpful all round but especially Becky!
Becky was so helpful and supportive when buying our first home! She was always chasing solicitors and speaking to people on our behalf and always kept us in the loop with great communication.
Ellie · 25 July 2023
★★★★★ 5/5
TrustpilotViewed and bought my current property…
Viewed and bought my current property through Jackson Grundy. The whole process was smooth and seamless. Sign posting every single way of the process made me feel at easy and knew exactly where things stand. The icing on the cake was when the sellers solicitors couriered my contract agreement out to me waited for me to sign it and took it back making the exchange of contract super fast and completion done and dusted within the time frame
Tony · 14 June 2023
★★★★★ 1/5
TrustpilotAwful experience - do not use
Rental side of estate agents are awful. We had a bad experience. Tried to get us on everything when we moved out, even though we left house cleaner than we got it. Unhelpful, unfriendly staff. Also left paying for rent for a house with multiple leaks and water was turned off to prevent damage so we couldn’t move back in! And landlord and estate agents couldn’t care less, never got fixed. Also got stung on garden charges as I’ve seen others have, they took photos of weeds under hedges zoomed in!!! Never use them for rentals however the team for sales are great!
Rosie · 8 March 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, continuous communication throughout the sales process.
Ian · 14 April 2025
Agent replied · 23 May 2026
Thank you so much for your kind words. We're really pleased to hear you were happy with the service and communication throughout your sale. It was a pleasure to assist you, and we wish you all the best in your new chapter.
★★★★★ 5/5
TrustpilotThe Duston Branch
The Duston team were excellent from start to finish. They worked extremely hard and after I accepted an offer on my property, Becky then proceeded to work on the next stage of the sale. She provided guidance, support & recommendations. Nothing was too much trouble for her. The effort she gave until exchange/completion was brilliant. Would highly recommend them time & time again. The Duston team were professional in every way, literally cannot fault them.
Lisa · 19 June 2023
★★★★★ 5/5
TrustpilotGood experience when buying a house.
Jacek · 13 April 2025
Agent replied · 23 May 2026
Thank you for your kind words! We're so pleased to hear you had a good experience buying your home, and that Becky and Chris were able to help make it a smooth process. We really appreciate the recommendation, wishing you lots of happiness in your new home!
★★★★★ 5/5
Trustpilothighly recommended
Louise from Jackson Grundy Financial services was fantastic and really helped us with our mortgage and insurance needs. Highly recommended
Duncan · 13 September 2024
Agent replied · 26 October 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that Louise was able to help. If you need anything else in the future, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotExtremely professional
Extremely professional, they have your best interests at heart .Kiefer was fantastic and so professional. We would highly recommend Jackson and Grundy .
Samantha · 14 July 2023
★★★★★ 5/5
GoogleGeorgina and Olivia are both so lovely, friendly and professional. They go above and beyond. I couldn't recommend the team highly enough.
Risse · 27 June 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful review Risse. We're pleased to hear that the team went above and beyond. If you ever need anything in the future, please don't hesitate to reach out. Best wishes from all of us at Jackson Grundy. Kind regards, Alex
★★★★★ 5/5
TrustpilotJust simply the best service
Just simply the best service. Very kind, supportive and understanding staff.
Audrius · 18 December 2024
Agent replied · 23 May 2026
Thank you so much for your kind words, Irma! We're so pleased to hear you had a positive experience with us, despite the challenges along the way. Our team is always here to offer support, and we’re grateful for your trust and recommendation. Wishing you all the best, and thank you again! 😊
★★★★★ 5/5
TrustpilotTanya was absolutely lovely from…
Tanya was absolutely lovely from viewing to moving in. We are very happy in our new home
Rach · 8 November 2023
★★★★★ 5/5
TrustpilotBecky and her team are amazing!
Becky and her team are amazing, they responded swiftly and help us so much during the entire process. Professional and nice.
Queenie · 29 July 2023
★★★★★ 5/5
TrustpilotEfficient and Approachable
Becky at Jackson Grundy was friendly, helpful and very efficient. She made the whole process easier and was always at the end of the phone for advice.
Suzanne · 12 January 2024
Agent replied · 26 October 2024
Thank you for your kind words! We’re glad to hear that Becky was able to make the process easier and provided helpful support throughout. If you need anything else, feel free to reach out. Thanks again for choosing Jackson Grundy!
★★★★★ 1/5
TrustpilotAwful estate agents
Awful estate agents - AVIOD AT ALL COSTS. Waste of time and no respect for wasting buyers money. After showing us around a property which we loved we placed an offer and it was accepted and we were told the property was off the market. They continued to show people round and take offers on the property to come back a week later to tell us our offer was no longer high enough. In this time, we had instructed solicitors and spent money which we could not get back. Waste of time - will not be using them again for either selling or buying a property as not integrity at all.
Adrian · 30 January 2022
★★★★★ 1/5
TrustpilotAbsolutely awful bunch of liars
Absolutely awful bunch of liars. Went for a viewing arrived 15 mins before time could not locate, called the office who said they would call the person doing the viewing so that they would call me this did not happen managed to finally locate the property no one was there called the agent who said the agent had given me a call and she had now left to go to another viewing. Outright lies. DO NOT USE THIS AGENCY.
Soph · 12 March 2022
★★★★★ 5/5
TrustpilotFast service and the team member are…
The service was efficient, and the team members were exceptionally helpful.
Oleg · 2 October 2024
Agent replied · 26 October 2024
Thank you for your feedback! We're thrilled to hear that you found our service efficient. Kind regards, Alex - Jackson Grundy
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