Trusted Agent profile · West Northamptonshire
★★★★★
182 reviews across 2 platforms
2 West Street, Moulton, Northampton, NN3 7SB, West Northamptonshire, NN3 7SB
Jackson Grundy, Moulton's office in West Northamptonshire, at 2 West Street, is rated 4.5 out of 5 across 182 reviews on two platforms, including 45 Google reviews rated 4.7.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service given by Charlotte from start to finish
Thank you for your lovely review Dale. We're delighted to hear that Charlotte provided you great support in the process. Best wishes, Alex - Jackson Grundy
2/5
TrustpilotWe used the Duston Jackson and Grundy…
We used the Duston Jackson and Grundy to sell our house and I wish I didn’t have to pay them all the money as they didn’t deserve all of it . 1. Yes they did get a lot of people through the door through Covid , but had to wait a while for any fed back . 2. I actually ended up showing the person round and I sold my own house in the End as they couldn’t fit the lady in with the time she wanted it so I showed her round .3. I didn’t get any communication back from them only if I chased or when the buyer was asking them to contacted me .4. They never emailed to say we exchanged another Estae agent company did that , It took them 2 days that’s only because I spoke to them first I won’t be using the Duston office again they didn’t deserve the money
5/5
GoogleAmazing estate agents , would highly recommend them to anyone , so supportive and helpful , they were always there to help us with queries and concerns , thank you everyone xx
Thank you very much for leaving such positive feedback of your experience Steven, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotGreat from start to finish fantastic…
Great from start to finish fantastic company to deal with
Thank you so much for your great review, it is much appreciated.
5/5
TrustpilotJackson Grundy was the estate agent…
Jackson Grundy was the estate agent selling to me so not my actual estate agent but I found the communication especially from becky toone a great reassurance and help to me especially through the stressful times. I knew if I emailed I would receive a quick reply from her which was really helpful. Her enthusiasm shone through and made the process easier.
1/5
TrustpilotThey will scam you out of your security…
They will scam you out of your security deposit. I have never before had any letting agency take more than an £80 charge for either cleaning or damages in over 10 years of letting and JG tried to take over half of our security deposit for; a burn in the carpet (which you can’t even see in the pictures), a few spots of mismatched paint on the walls and cleaning due to water spots on the stove! It took months to negotiate the charges down to just a couple of hundred pounds! Do not let from them if you have an option. It’s not worth it! We will never use them again.
5/5
TrustpilotAmazing agency.
Amazing agency.I am renting a house with Jackson Grundy for 3 years already. Never had any issues with them, whenever we need something i can easily get in touch with them, if i need to agree something with the landlord they come back to me shortly with an answer. I am not really a person who writes reviews but i have decide to do it as a good experience has to be shared as well. I am in touch always with Tracey Porter and i love the way she is doing her job. I would like to thank her for the beautiful experience that i am having,
1/5
TrustpilotAbsolutely useless.
Absolutely useless.. our house could be falling down and they wouldn't care or rush to get things sorted. You tell them things that need sorting out and they don't ever sort it you have to constantly chase them and push them. Always quick to chase payments up if we have ever fallen behind but not quick enough to sort out any problems! Absolute joke.
5/5
TrustpilotExcellent service !
Excellent service throughout the whole process , they did a great job of selling our house!
Thank you for your feedback! We’re delighted to hear that you had a great experience and that we were able to effectively sell your house. If you need any further assistance in the future, we’re here to help!
1/5
Trustpiloti have a problem with one of their…
i have a problem with one of their tenants outside lights. Not interested in helping resolve the problem. Took the tenants word for it without investigating it. Blamed another property who's light is no where near us. Jackson Grundy have an awful attitude. I have now spoken to the person who Jackson Grundy have blamed for the light and he is absolutely livid. Looks though he might take this further.
5/5
TrustpilotWe had an overall good experience with…
We had an overall good experience with Jackson Grundy. Becky did a great job at keeping us informed all the way through the process and doing a lot of chasing to ensure everything kept moving! Even after what felt like 10 calls a day she still had the time to speak with me or drop me an email
1/5
Trustpilotgarden charges, have you been stung as well?
It’s been some years since I used Jackson Grundy, however after reading the other bad review of garden charges I feel it necessary to leave a comment because I also got stung for garden charges to the tune of £50 (well thats what they tried to charge me, but I complained, and they got funny about it and I’ve never forgotten it). This was because I had apparently left the grass slightly long. I feel I must point out due to us moving into another property quite a long way a way earlier than the end of our tenancy (I had paid all due rent up to the end of the tenancy, so they had already got extra money). I left the garden in a tidy condition and also out of my own pocket repaired a fence at the bottom of the garden even though it was broken when we moved in. This cut no ice with this company who still wanted extra money, I refused and we reached a lower settlement but it got needlessly a little nasty. I’d also point out that on occasion representatives of Jackson Grundy let themselves into the property unannounced without knocking the door on inspection days even though I said I would be in, imagine my surprise coming on here and finding another person stung by garden charges. Stealth hidden estate agent charges. my advice avoid if you can.
5/5
TrustpilotFantastic from start to finish!
Jackson Grundy were fantastic when selling my property. They quickly had lots of viewings lined up and sold it within a few weeks. They kept me updated throughout the sales process and ensured that everything ran smoothly. The whole team have been great from start to finish. I would not hesitate to recommend them!
5/5
GoogleI have bought and sold houses with Jackson Grundy and every time they have been exceptional. Their help and support were invaluable.
Thank you so much for your kind words and positive rating regarding your experience Joanne, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleSwift, efficient and practical in all the complex transactions of property sale. I was fortunate to have chosen Jackson Grundy's service, and particularly appreciated Angela Edgington's expertise.
Thank you very much for leaving such positive feedback of your experience Katherine, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotJackson Grundy look after my rental…
Jackson Grundy look after my rental property in Long BuckbyThe service that Tanya and Lindsey provide is nothing short of excellent!They do what they say they are going to do on time every time They are diligent and really care about their clients Thank youMichael
1/5
TrustpilotThe WORST Estate Agents we have ever…
The WORST Estate Agents we have ever had the misfortune to come across. If you want to deal with unprofessional, dishonourable, dishonest and down right incompetent people, Jackson Grundy is the company for you.Should you wish to discover exactly why we are so disgruntled, please feel free to get in touch and we will divulge the disgraceful service we received.
1/5
TrustpilotNever knew some companies could be so nasty
This company, especially the Daventry branch will try to hoodwink you out of your deposit and try to charge you for extras when you leave a property. That happened to us, a lot of unnecessary and needless nastiness after renting a property for 3 years. They know some people are in a desperate situation and will feed off that.
5/5
TrustpilotGreat estate agent!
I dealt with Jackson Grundy on the purchase of my new property. They have always been very efficient, easy to contact and very helpful. In particular, Becky who worked really hard to ensure the purchase went through smoothly. I would highly recommend!
5/5
TrustpilotBought a property with…
Bought a property with Northampton/Duston office, James S and JG were awesome
5/5
TrustpilotDuston Jackson Grundy estate agents
I can't praise Duston Jackson Grundy estate agents enough. They have gone the extra mile to get this sale through. Working nonstop. They have been unfailingly cheerful and positive. Absolutely excellent service.
1/5
GoogleLost us our house on exchange day by failing to chase and relay crucial information! Little communication through out.
I'm very sorry you have had a negative experience with this Branch. We will look in to the circumstances and look to learn from any mistakes which may have been made in this case. In this instance, though, I recognise this does not help your own situation and I apologise for any stress and inconvenience you have experienced as a result. Best regards, Nick - Jackson Grundy
5/5
GoogleVery good service, would highly recommend. Prompt and attentive.
Thank you very much for taking the time to leave such positive feedback Terry, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotHouse move
Great service through the whole process, always kept in touch, giving you peace of mind everything was going well. Would definitely recommend
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