Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely fantastic service during a very prolonged process. During all the ups and downs (no fault of Jackson Grundy) Olivia and Georgina went above and beyond to keep us updated and fought for the process to complete. We cannot fault …
Victoria · 17 April 2025
Agent replied · 24 October 2024
Thank you so much for your kind words. We're thrilled to hear that you had a positive experience, even during a lengthy process. Olivia and Georgina will be delighted to know their efforts made such a difference for you. If you ever need assistance again, don’t hesitate to reach out. Best wishes, Alex - Jackson Grundy
★★★★★ 5/5
GoogleI appointed Jackson Grundy to market my cottage and within 2 weeks I had an offer in. The whole process was very smooth and I have to commend Megan Stewart who was absolutely brilliant. A great communicator, negotiator, and kept me fully informed and up to date throughout the sale. Thank you so much for such an impressive service.
Kind regards
Andrew
Andy · 17 January 2026
Agent replied · 17 April 2026
Thank you so much for your kind feedback. We’re delighted to hear that your experience with Jackson Grundy was such a positive one and that an offer was secured so quickly. Megan will be thrilled to receive your praise, she takes great pride in providing clear communication and dedicated support throughout the sales process. Thank you for choosing Jackson Grundy, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotBest Estate Agent we have worked with
Jackson Grundy Duston are a small but highly effective team. Becky, Chris and Olivia are both professional and personable. They follow through from first contact to completion of purchase.
Allan · 28 August 2026
Agent replied · 22 September 2026
Thank you so much for your fantastic 5 star review. We really appreciate you taking the time to share your experience and are delighted to hear you were happy with our service. Your kind words mean a lot to the whole team. Thank you again
★★★★★ 5/5
TrustpilotWe were so pleased to have worked with…
We were so pleased to have worked with Jackson Grundy in Duston! Olivia, Meghan and the whole team were so wonderful and always available to help. We are so pleased with our new house and have their team to thank! 10/10!
Gabriella · 5 June 2026
Agent replied · 22 September 2026
Thank you so much for your fantastic review. We are delighted to hear that you had such a positive experience with Olivia, Megan, and the rest of the team. It was a pleasure helping you with your move, and we are thrilled that you are so happy in your new home. Your kind words mean a great deal to us, and we will be sure to pass your feedback on to the team. Thank you for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotI’ve used Jackson Grundy 3 times now…
I’ve used Jackson Grundy 3 times now and every time they have been nothing but amazing. Becky has been amazing at keeping us informed throughout the whole process and Chris making the selling process smoothly. I cannot recommend them enough
Jade · 5 March 2025
Agent replied · 23 May 2026
Thank you so much for your continued trust in Jackson Grundy. We're thrilled to hear that Becky and Chris provided you with exceptional service throughout your experience. We truly appreciate your support and look forward to assisting you again in the future.
★★★★★ 4/5
GoogleI found the staff at jackson Grundy, really friendly , and very professional, special thank you to Johnny,
Sheila · 1 November 2025
Agent replied · 22 November 2025
Thank you so much for your feedback. We’re delighted to hear you found our team friendly and professional. Johnny will be especially pleased to know his efforts were appreciated. It was a pleasure assisting you, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotBecky is great to deal with both as a…
Becky is great to deal with both as a buyer and seller, Becky responded quickly to any questions I had, and was always helpful. I wouldn’t hesitate to use Jackson Grundys Duston branch in the future.
Scott · 18 April 2025
Agent replied · 23 May 2026
Thank you so much for your kind words. We're so pleased to hear you had a great experience both buying and selling with us and look forward to helping you again in the future!
★★★★★ 5/5
GoogleThank you for your assistance during our move although you were not our agent.
Lauren was lovely and honest from the start. Showed us round several properties. Wasn’t pushy just down to earth and nothing was too much trouble.
Georgina and Lauren were both very helpful chasing the solicitors and other estate agents to assist in getting things moving.
Prompt with updates even if the news wasn’t what we wanted to hear.
Thank you both for all your assistance it really was appreciated.
Chris · 25 October 2022
Agent replied · 24 October 2024
Thank you so much for your kind words and positive rating regarding your experience with Georgina and Lauren, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotCan not recommend highly enough
We recently moved using Jackson Grundy as our agents. They were excellent in all areas, keeping us informed and general customer service and I can’t recommend highly enough! A special massive thank you to Sandy who was just awesome through out the whole thing.
Jo · 14 December 2024
Agent replied · 23 May 2026
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us. We'll be sure to pass on your lovely feedback to Sandy, she'll be thrilled! Wishing you all the best in your new home, and thank you for the recommendation! 😊
★★★★★ 5/5
TrustpilotHelpful, professional and kind
I’ve used Jackson Grundy twice now and my experience has been nothing but great. Excellent communication, professional, helpful and kind! Miranda was a star and kept us in the loop throughout the whole process.
Ms · 31 March 2025
Agent replied · 23 May 2026
Thank you for your lovely feedback! We’re so pleased to hear that you’ve had such a positive experience with us not once, but twice. We truly appreciate your continued trust in Jackson Grundy and wish you all the best for the future!
★★★★★ 5/5
TrustpilotLovely People
At every stage of selling the house, Jackson-Grundy staff have been very professional, helpful, friendly, considerate and generally just lovely to deal with. When a buyer pulled out at the last minute, they could not have worked harder at finding another and, after exchanging contracts this week, I had a phone call to make sure all was well. Could not recommend than more highly!
Philip · 7 October 2025
Agent replied · 22 October 2025
Thank you very much for your thoughtful and generous feedback. We are delighted to hear that you felt supported and well looked after throughout the process of selling your property. It was our pleasure to assist you, particularly during the unexpected challenges, and we are so pleased that a successful outcome was achieved. Thank you again.
★★★★★ 5/5
TrustpilotBest Estate Agents in the area
Selling our home was made easy by all at the Duston branch of Jackson Grundy. Thanks to Chris and Brandon for the early sales stage with a huge thank you to Becky for her work in completing the sale. If you’re selling in the area, don’t look anywhere else.
Barry · 2 August 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. We're really glad to hear that Chris, Brandon, and Becky were able to make the process of selling your home easier. Becky will be especially happy to know her efforts in completing the sale were appreciated. If you need anything in the future, we’re always here to help. Thanks again for choosing us.
★★★★★ 5/5
GoogleThank you so much Georgina and your team at the Moulton branch, for all the help you gave us through what was a somewhat difficult purchase. You were absolutely brilliant.
If it wasn't for the calming conversations you had with us, which brought our stress levels down and put things into perspective, we would probably have pulled out of the purchase and missed out on buying the house we really wanted.
Thank you once again.
Phil · 25 October 2022
Agent replied · 24 October 2024
Thank you very much for taking the time to leave such positive comments regarding your experience with Georgina and the team Phil. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotConsummate professional
This is the 3rd time I've returned to Louise for my Mortgage. She always puts me at ease and makes sure I'm kept fully informed about my options which takes so much stress out of the process. Alice was great too in supporting my application!
Steven · 30 September 2024
Agent replied · 26 October 2024
Thank you for your continued trust in Louise and our team! We're delighted to hear that she consistently puts you at ease and keeps you informed about your options, helping to reduce the stress of the mortgage process. We're also glad to know that Alice provided great support for your application. Your loyalty means so much to us, and we're here for you anytime you need assistance!
★★★★★ 5/5
GoogleAbsolutely brilliant!
My partner and I have just exchanged on our first/forever home and Meg & Olivia have been nothing short of incredible throughout the whole thing. Easy to get hold of, friendly and professional.
They chased when needed and kept us in the loop at all times.
I can't recommend them enough!
Thank you so much to the whole team but Meg & Olivia especially
James · 1 August 2025
Agent replied · 22 October 2025
Thank you so much for your kind words. Huge congratulations on exchanging on your first (and forever!) home, we're thrilled to have been part of such a special milestone. Meg, Olivia, and the whole team really appreciate your lovely feedback, and we're so pleased to hear you felt supported throughout. Wishing you both lots of happiness in your new home.
★★★★★ 5/5
TrustpilotWe went with Jackson and Grundy at duston with Becky our agent
We went with Jackson and Grundy at Duston. We had an amazing agent Becky she kept us up to date with everything and went above and beyond when we were getting anxious, I would highly recommend her nothing was too much, and I want to thank her once again and now we're in our forever home
Gill · 5 November 2025
Agent replied · 22 November 2025
Thank you so much for your wonderful feedback. We’re delighted to hear that Becky was able to support you throughout your move and make the process a positive one. It’s wonderful to know you’re now in your forever home. On behalf of Becky and everyone at Jackson Grundy, thank you and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThe service received from Jackson…
The service received from Jackson Grundy was excellent. We are truly pleased with the house that was found for us. Anna, Ben and David and other members of their team were professional, showed dedication and support throughout our experience in selling and purchasing of our house.
Carol · 29 January 2026
Agent replied · 20 March 2026
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with your new home and that your experience of selling and purchasing went smoothly. Anna, Ben, David, and the wider team will really appreciate your comments. It was a pleasure working with you, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotThe team in the Wellingborough Road office
The team in the Wellingborough Road office handling the sale of my home were excellent in every respect.Tom, Will and Sandy made the entire process efficient, effective and stress-free. They offered me sound advice and gave me complete confidence. The sale was very smooth from start to finish. I would highly recommend them.
Andrew · 9 February 2024
Agent replied · 26 October 2024
Thank you for your kind words! We’re thrilled to hear that Tom, Will, and Sandy provided such excellent service and made the process smooth and stress-free. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Thanks again!
★★★★★ 5/5
TrustpilotStress free renting
From my initial enquiry Tanya was very helpful and communication was always great. I rented the property for two years and there was no issue in this time. They would always give notice for inspections or work that needed carrying out. Moving out was equally as simple.
Hiba · 21 May 2024
Agent replied · 26 October 2024
Thank you for taking the time to write a review. We’re pleased to hear that Tanya provided great support and communication throughout your rental period. It’s wonderful to know that your experience was smooth from start to finish. If you need anything in the future, you know where we are.
★★★★★ 5/5
TrustpilotHighly recommend
I have lived in Northampton since 2014 and moved house 3 times. Each time I have ended up using Jackson Grundy to either buy or sell and I can hands down say they are by far the best estate agents in Northampton. The communication, effort and friendliness is second to none. On this occasion I sold through them and Becky from the Duston branch handled the sale which without her would have been a very stressful process. She went above and beyond for us. When people complain about estate agent fees I can vouch to say Jackson Grundy are worth every penny and would highly recommend for selling your house!
Steve · 16 December 2024
Agent replied · 23 May 2026
Wow, thank you so much for your amazing feedback and continued trust in us over the years! It really means a lot to hear that you’ve had consistently positive experiences. We’re thrilled Becky was able to make this sale as smooth as possible for you, and we’ll be sure to pass on your kind words. Thank you for your recommendation, we truly appreciate it! Wishing you all the best in your new chapter! 😊
★★★★★ 5/5
Trustpilot10/10
Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!
Jordan · 12 September 2024
Agent replied · 26 October 2024
Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.
★★★★★ 5/5
GoogleMegan and Jonny at Jackson Grundy were really helpful and professional. They kept us upto date at all times and were always available if we had any questions. Wouldn't hesitate to use/recommend them.
Jon · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind review. We are delighted to hear that Megan and Jonny were helpful and professional throughout the process and that they kept you well informed. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. If there is ever anything we can assist you with in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotJackson Grundy Mortgage Advisor
I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.
Owain · 18 September 2024
Agent replied · 26 October 2024
Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!
★★★★★ 5/5
GoogleGreat to deal with, very open and transparent throughout. Olivia was always great to deal with, providing regular updates and always remembering to deliver on commitments. This certainly made the moving process a little easier.
Andrew · 26 August 2024
Agent replied · 24 October 2024
Thank you so much for your kind words Andrew. Great to hear that Olivia was able to make your moving process smoother with her open and transparent communication. If there's anything else we can do for you in the future, don't hesitate to reach out. Wishing you all the best in your new home! Alex - Jackson Grundy
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