Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBecky has been absolutely incredible…
Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)
Zoeee_ · 18 December 2024
Agent replied · 23 May 2026
Thank you so much for your kind words! We’re so glad Becky could guide you through the process and make your experience as smooth as possible. It’s wonderful to hear that you felt supported every step of the way. We truly appreciate your recommendation and would be more than happy to help again in the future! 😊
★★★★★ 5/5
GoogleWe recently sold our home with Jackson Grundy, and while selling a home can be stressful (especially as we’ve moved overseas), Olivia made our journey as seamless as possible. She was professional, knowledgeable and dedicated throughout the process. She always kept us informed and provided great support.
We would highly recommended them to anyone looking to buy or sell a home.
Ca-Linh · 20 February 2025
Agent replied · 10 April 2025
Thank you for taking the time to share your experience. We’re so pleased to hear that Olivia helped make your sale as seamless as possible. Your kind words about her professionalism and dedication mean a lot, and we’ll be sure to pass them on.
Wishing you all the best in your new chapter, and if you ever need anything in the future, we’d love to help. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotThe manager Becky at Jackson Grundy…
The manager Becky at Jackson Grundy deserves 10stars. Professional ,caring and supportive. Becky goes above and beyond to help,even outside of work hours. Thank you Chris for your amazing photos and James for looking after my property when showing prospective buyers. Thank you.
Pamela · 4 September 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We're thrilled to hear that Becky, Chris, and James made such a positive impact on your experience. Becky will be especially touched to know her professionalism and dedication didn’t go unnoticed, she truly does go the extra mile. We'll make sure your thanks are passed on to the whole team.
Kind regards
Jackson Grundy
★★★★★ 5/5
TrustpilotI used jackson grundy to sell my mother…
I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x
Mrs · 27 June 2025
Agent replied · 25 July 2025
Thank you so much for your lovely feedback! We're so pleased to hear that your experience with Becky and the team was such a positive one.
Your recommendation means a lot to us, thank you again for choosing Jackson Grundy!
★★★★★ 5/5
TrustpilotHouse sale following parents passing
Following the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service
Michael · 26 March 2024
Agent replied · 26 October 2024
Thank you for your heartfelt review. We’re so glad to hear that Becky and the team were able to provide the support and guidance you needed during that time. Your recommendation means a lot to us, and we appreciate your kind words about our service. If you need any further assistance in the future, please don’t hesitate to give us a call.
★★★★★ 5/5
TrustpilotGreat Team Work
Rhys, Aby and Sam made a great team with helping us with a very challenging purchase along side a sale too. They were professional, knowledgeable, helpful and very patient and at times went above and beyond to help things progress as best as possible. Good and helpful communication throughout a long process. If one of them was not available, the other would be able to pick up the trail. We wouldn't hesitate to use JG again.
Mrs · 6 June 2024
Agent replied · 26 October 2024
Thank you for the fantastic feedback! We’re so glad Rhys, Aby, and Sam could support you through both your purchase and sale. It’s great to hear that their professionalism and teamwork made a difference. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotBrilliant Estate Agent
Many thanks to Becky and the team at Jackson Grundy Duston for all their help and support during the marketing and sale of my Mum's property.
Customer · 28 January 2026
Agent replied · 20 March 2026
Thank you for your kind feedback. We are so pleased Becky and the Duston team were able to support you during the sale and help make a difficult time a little easier. Your kind words will be passed on to Becky and the team. Thank you again.
★★★★★ 5/5
TrustpilotSuperb
Rhys and Sam at the Daventry office were absolutely fantastic! From the moment I walked in, their friendly demeanour and wealth of knowledge put me at ease. They went above and beyond to address all my questions and concerns, making the entire process seamless and stress-free. No task was too big or too small for them, and their professionalism was truly commendable. I highly recommend Rhys and Sam to anyone in need of selling their home. Thank you both for your outstanding service
Lily · 14 February 2024
Agent replied · 26 October 2024
Thank you for your wonderful review! We’re thrilled to hear that Rhys and Sam made your experience so positive and stress-free. Their dedication and professionalism mean a lot, and we’ll be sure to pass on your thanks to them. We appreciate your recommendation and are here if you need anything else. Thank you!
★★★★★ 5/5
GoogleMeg has been so helpful with the whole process, she answered all the questions we had & always got back to us when she said she would. Thank you so much for your support.
Michaela · 17 October 2025
Agent replied · 22 October 2025
Thank you for your thoughtful feedback. We’re so pleased to hear that Megan was able to provide the support, communication, and reliability you needed throughout the process. We are committed to delivering a high standard of service, and it’s always rewarding to know our team is making a positive impact. Thank you again for your feedback.
★★★★★ 1/5
TrustpilotJust avoid Northampton brach
Very disappointing experience with Northampton branch. I was already in the process of purchasing a property through this estate agent and had instructed solicitors to proceed with the transaction. Despite this, I was told that unless I participated in a competitive bidding process within three days, the property would be put up for rent.
Olga · 5 June 2026
Agent replied · 22 September 2026
As a formal complaint has been raised and is currently being dealt with through our complaints procedure, it would not be appropriate for us to comment on the details of the matter on a public review platform.
We will continue to correspond with you directly to bring this matter to a conclusion through the appropriate channels.
★★★★★ 5/5
TrustpilotEffective, professional team
Effective sales marketing generated plenty of viewings by genuine buyers. Helpful team kept me informed during the process. Thanks to all members of staff who navigated the sales process - which due to circumstances beyond their control wasn't always as straight forward as it might normally have been! Recommend this branch of Jackson Grundy
Gordon · 28 May 2026
Agent replied · 22 September 2026
Thank you so much for your positive feedback and for taking the time to share your experience. We are delighted to hear that our team could support you throughout the sales process and generate genuine interest in your property. We truly appreciate your recognition of our staff’s efforts, especially during a process that wasn’t always straightforward. Your recommendation means a great deal to us, and we will be sure to pass your thanks on to the whole team at this branch of Jackson Grundy.
★★★★★ 5/5
TrustpilotExceptional Service from Becky - A Dream Home Journey
I recently had the pleasure of working with Becky, the estate agent who guided us through the process of purchasing our first home. From the outset, Becky exhibited efficiency and friendliness that truly set her apart.Becky's professionalism and expertise were evident throughout our entire home-buying journey. She navigated us seamlessly through the intricacies of the process, making what could have been an overwhelming experience remarkably smooth.What stood out most about Becky was her genuine friendliness. She went beyond the standard expectations of an estate agent, taking the time to understand our needs, preferences, and concerns. Her warm demeanour and approachability made the entire process stress-free and enjoyable.Becky's commitment to excellent customer service was evident in her responsiveness and willingness to go the extra mile. Whether it was answering our numerous questions, providing valuable insights, or coordinating with various parties involved, Becky was always there for us.In the fast-paced world of real estate, Becky's efficiency was a breath of fresh air. She ensured that deadlines were met, paperwork was in order, and negotiations were handled with finesse. Her organisational skills and ability to keep things on track were instrumental in turning our dream of homeownership into a reality.What truly set Becky apart was her dedication beyond the completion. She provided thoughtful follow-up calls once we had moved in, ensuring that our transition into our new home was smooth. Additionally, her insights into local contacts and recommendations for nearby shops and services were invaluable, helping us quickly become familiar with the area.Overall, working with Becky was a real pleasure. Her professionalism, friendliness, and dedication to her clients make her an outstanding estate agent. If you're in search of someone who combines efficiency with a personal touch, Becky is undoubtedly the agent you want by your side.We are immensely grateful for Becky's guidance and support throughout this process. Thanks to her, we now have a place to call home, and we couldn't be happier. We wholeheartedly recommend Becky and her team to anyone in need of a top-notch estate agent.
Claude · 14 November 2023
Agent replied · 26 October 2024
Thank you so much for your detailed and heartfelt review! We’re thrilled to hear that Becky made your first home purchase such a positive and smooth experience. Her dedication, friendliness, and commitment to excellent service truly stand out, and it’s wonderful to know she helped make your transition into your new home as seamless as possible. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. Congratulations on your new home!
★★★★★ 5/5
TrustpilotTanya was amazing
Tanya was amazing! I have dealt with other estate agents recently and none were as warm and friendly as her. She made me want the property even more. She helped me along the way as well, I really couldn’t have asked for more. She is an asset to the company! Thank you Tanya you really are just what I needed to help me through the whole moving process. 5 stars all the way!
Georgie · 8 April 2024
Agent replied · 26 October 2024
Thank you so much for your wonderful review! We’re delighted to hear that Tanya made such a positive impact on your experience. Her warmth and support are exactly what we aim for, and we’re thrilled she helped make your move smoother. We’ll be sure to pass on your kind words to Tanya. Thanks again for the 5 stars!
★★★★★ 5/5
TrustpilotGreat staff
J&G has been in our local village for a long time it’s inevitable to experience them through buying or selling in the area. All the team at J&G Duston Becky, Chris & James are experienced and professional always took the time to help listen and be on hand to help us through, overall we had great experience with them and yes we would definitely recommend J&G in the future.
Anthea · 22 November 2025
Agent replied · 22 January 2026
Thank you so much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our Duston team. Becky, Chris and James will be thrilled to know their support made a difference throughout your journey.
It means a great deal to us to be part of the local community for so many years, and your recommendation is genuinely appreciated.
If you ever need anything in the future, we’re always here to help.
Thank you again
★★★★★ 5/5
GoogleAbsolutely fantastic service during a very prolonged process. During all the ups and downs (no fault of Jackson Grundy) Olivia and Georgina went above and beyond to keep us updated and fought for the process to complete. We cannot fault …
Victoria · 17 April 2025
Agent replied · 24 October 2024
Thank you so much for your kind words. We're thrilled to hear that you had a positive experience, even during a lengthy process. Olivia and Georgina will be delighted to know their efforts made such a difference for you. If you ever need assistance again, don’t hesitate to reach out. Best wishes, Alex - Jackson Grundy
★★★★★ 5/5
GoogleI appointed Jackson Grundy to market my cottage and within 2 weeks I had an offer in. The whole process was very smooth and I have to commend Megan Stewart who was absolutely brilliant. A great communicator, negotiator, and kept me fully informed and up to date throughout the sale. Thank you so much for such an impressive service.
Kind regards
Andrew
Andy · 17 January 2026
Agent replied · 17 April 2026
Thank you so much for your kind feedback. We’re delighted to hear that your experience with Jackson Grundy was such a positive one and that an offer was secured so quickly. Megan will be thrilled to receive your praise, she takes great pride in providing clear communication and dedicated support throughout the sales process. Thank you for choosing Jackson Grundy, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotI can’t thank Jackson & Grundy enough…
I can’t thank Jackson & Grundy enough for all their help with selling my house. From start to finish, the whole process was handled professionally, and the team were always friendly, approachable, and supportive.
Elena · 31 July 2026
Agent replied · 22 September 2026
Thank you so much for this wonderful review. We are absolutely delighted to hear that your experience selling your house with Jackson Grundy was such a positive one from start to finish.
We will be sure to pass on your kind words to Olivia and Becky, keeping our clients well informed and supported is something we take real pride in, and it's great to know it made such a difference during what can often be a stressful time.
Thank you again for taking the time to share your experience and for recommending Jackson Grundy. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBest Estate Agent we have worked with
Jackson Grundy Duston are a small but highly effective team. Becky, Chris and Olivia are both professional and personable. They follow through from first contact to completion of purchase.
Allan · 28 August 2026
Agent replied · 22 September 2026
Thank you so much for your fantastic 5 star review. We really appreciate you taking the time to share your experience and are delighted to hear you were happy with our service. Your kind words mean a lot to the whole team. Thank you again
★★★★★ 5/5
TrustpilotWe were so pleased to have worked with…
We were so pleased to have worked with Jackson Grundy in Duston! Olivia, Meghan and the whole team were so wonderful and always available to help. We are so pleased with our new house and have their team to thank! 10/10!
Gabriella · 5 June 2026
Agent replied · 22 September 2026
Thank you so much for your fantastic review. We are delighted to hear that you had such a positive experience with Olivia, Megan, and the rest of the team. It was a pleasure helping you with your move, and we are thrilled that you are so happy in your new home. Your kind words mean a great deal to us, and we will be sure to pass your feedback on to the team. Thank you for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotOutstanding Service from Start to Finish
I decided to sell my house in February, and throughout the entire process, Chris, Becky and Olivia have been incredible. From start to finish, they looked after me and made what could have been a stressful experience feel smooth and straightforward.
Alexandra · 5 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful review and for trusting us with the sale of your home. We are delighted to hear that Chris, Becky and Olivia were able to make the process as smooth and stress free as possible.
Your kind words about their communication, professionalism and support mean a great deal to us. We truly appreciate your recommendation and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotI’ve used Jackson Grundy 3 times now…
I’ve used Jackson Grundy 3 times now and every time they have been nothing but amazing. Becky has been amazing at keeping us informed throughout the whole process and Chris making the selling process smoothly. I cannot recommend them enough
Jade · 5 March 2025
Agent replied · 23 May 2026
Thank you so much for your continued trust in Jackson Grundy. We're thrilled to hear that Becky and Chris provided you with exceptional service throughout your experience. We truly appreciate your support and look forward to assisting you again in the future.
★★★★★ 4/5
GoogleI found the staff at jackson Grundy, really friendly , and very professional, special thank you to Johnny,
Sheila · 1 November 2025
Agent replied · 22 November 2025
Thank you so much for your feedback. We’re delighted to hear you found our team friendly and professional. Johnny will be especially pleased to know his efforts were appreciated. It was a pleasure assisting you, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotBecky is great to deal with both as a…
Becky is great to deal with both as a buyer and seller, Becky responded quickly to any questions I had, and was always helpful. I wouldn’t hesitate to use Jackson Grundys Duston branch in the future.
Scott · 18 April 2025
Agent replied · 23 May 2026
Thank you so much for your kind words. We're so pleased to hear you had a great experience both buying and selling with us and look forward to helping you again in the future!
★★★★★ 5/5
GoogleThank you for your assistance during our move although you were not our agent.
Lauren was lovely and honest from the start. Showed us round several properties. Wasn’t pushy just down to earth and nothing was too much trouble.
Georgina and Lauren were both very helpful chasing the solicitors and other estate agents to assist in getting things moving.
Prompt with updates even if the news wasn’t what we wanted to hear.
Thank you both for all your assistance it really was appreciated.
Chris · 25 October 2022
Agent replied · 24 October 2024
Thank you so much for your kind words and positive rating regarding your experience with Georgina and Lauren, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
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