Trusted Agent profile · West Northamptonshire
★★★★★
226 reviews across 2 platforms
3 Market Place, Long Buckby, Northampton, NN6 7RR, West Northamptonshire, NN6 7RR
Jackson Grundy, Long Buckby's office in West Northamptonshire, at 3 Market Place, is rated 4.7 out of 5 across 226 reviews on two platforms, including 95 Google reviews rated 5.0.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10
Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!
Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.
5/5
TrustpilotJackson Grundy Mortgage Advisor
I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.
Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!
1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. The way I was spoken to was rude, unprofessional, and completely dismissive of me as a customer. Instead of owning up to their behaviour and offering a simple apology, they sent lengthy responses trying to twist the situation to make out I was in the wrong.
Thank you for taking the time to share your feedback. We take all comments seriously, as they help us improve our service. However, in this case, our recollection of events differs. We always aim to address all queries promptly and thoroughly, but this can be challenging when phone calls are ended prematurely. We wish you all the best moving forward.
5/5
GoogleThe knowledge, experience, and professionalism shown by Richard, Teresa and the team at JG guided us through the ups and downs of selling a property in the current uncertain market and enabled a timely and positive outcome for all. Thank you.
Thank you very much for your 5-star review & kind words about Richard and Teresa. Kind regards, Alex - Jackson Grundy
5/5
GoogleRichard, Teresa, and the team at Jackson Grundy were excellent throughout the sale of our family home. From the initial discussions on preparing the house for sale to managing viewings and navigating the sale process, their service was professional, efficient, and supportive. Their expertise made the entire experience smooth and stress-free. I wouldn’t hesitate to use Jackson Grundy Long Buckby again for buying or selling a property. Highly recommended!
Thank you for your kind words! We're delighted that Richard, Teresa, and the team made your home-selling experience smooth and stress-free. Your recommendation means a lot, and we’d be more than happy to assist you again in the future. Wishing you all the best. Kind regards, Alex - Jackson Grundy
5/5
GoogleJackson Grundy, in particular Richard and Teresa, were absolutely brilliant. I could not have asked for anything more from either of them. They were always there when we needed them through the whole process and could not recommend them highly enough, all in all excellent, Thank you.
Thank you for providing such positive feedback regarding your experience with the team Tricia, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleJackson Grundy Long Buckby provided an excellent service from start to finish when dealing with the sale of my property in Long Buckby. Richard and Teresa are both so personable and made the whole experience stress free and easy. Would highly recommend. A huge thank you to the whole team but a special thanks to Teresa who was fabulous.
Thank you very much for taking the time to leave such a positive review about your experience with Richard, Teresa and the Long Buckby team Gerri, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotI had the best and most incredible…
I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !
Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.
5/5
GoogleA good sale experience with Jackson Grundy Long Buckby branch. Efficient and professional communication throughout. Nothing was ever too much trouble. They went the extra mile to push the sale through to completion. I would recommend Jackson Grundy Long Buckby to anyone in the surrounding area looking to sell. Credit to the village! Thank you Teresa and Richard!
Thank you so much for your kind words and positive rating Lucy, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleThe staff at Jackson Grundy have been excellent and very patient. Our sale fell through a couple of times and they worked hard to find us new buyers. Communication was great and we were kept well informed as to how the sale was going. Would definitely recommend. Special thanks to Theresa for all her hard work
Thank you very much for taking the time to leave such positive comments regarding your experience with Teresa and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
5/5
TrustpilotAn impeccable service
We used the services of Jackson Grundy in Kingsthorpe to sell our late father's home and highly recommend them. The whole process has been seamless thanks to Anna and her colleagues. Apart from finding a buyer so quickly, they also recommened a solicitor and kept us updated regularly on the process. Anna responded to emails within hours, even following up on our solictor's emails to ensure things went smoothly. A great service at a very reasonable fee. Thank you so much!
5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
5/5
GoogleI am really grateful to both Richard and Teresa for the amazing care they took over the sale of my Dads house. It was a stressful time and they helped to smooth over any bumps in the process, and as a result the sale to completion only took 8 weeks. I would have no hesitation in recommending them. They were a pleasure to work with.
Thank you for your lovely feedback! We’re so pleased Richard and Teresa could help. It was an absolute pleasure working with you, and we truly appreciate your recommendation. Wishing you all the best! Kind regards, Alex - Jackson Grundy
5/5
TrustpilotHonest and Helpful staff
Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.
Thank you so much for your lovely review. We’re delighted to hear that Becky was able to support you and your mother throughout the process. Ensuring our clients feel informed and cared for is very important to us, and we’re glad your experience reflected that. We truly appreciate you taking the time to share your feedback and wish your mother all the best in her new home. If you need anything in the future, we’re always here to help.
5/5
TrustpilotMortgage advice
Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.
Thank you for the lovely feedback! We're so pleased to hear Megan’s advice made the process smooth and speedy for you. We'll be sure to pass on your kind words, and we really appreciate the recommendation! 😊
5/5
TrustpilotBecky and all of the team at Jackson…
Becky and all of the team at Jackson Grundy provided us with an exceptionally good service.Selling Mum's house from 150 miles away was challenging especially as the first buyer pulled out suddenly due to a National TV news report about the floods in Northampton. Mum's home was the other side of the town with no problem.
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're so pleased Becky and the team were able to make what could have been a challenging situation feel smooth and stress-free, especially from a distance. Wishing you and your family all the very best, and thank you again for choosing Jackson Grundy.
5/5
TrustpilotExcellent service as usual
Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.
Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!
1/5
TrustpilotMisleading information
Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.
1/5
TrustpilotIncredibly rude and condescending…
Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
5/5
GoogleTeresa and Richard provided excellent support throughout. They were amenable and professional and liased effectively with the various stakeholders to ensure that the process ran as smoothly as possible. We are very appreciative of their service and would most certainly recommend Jackson Grundy to potential clients.
Thank you so much for your lovely feedback. We're really pleased to hear that Teresa and Richard were able to guide you through the process. Your recommendation truly means a lot to us, thank you again for choosing Jackson Grundy.
2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
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Jackson Grundy, Long Buckby's West Northamptonshire office has 226 reviews across two platforms: 95 on Google, 131 on Trustpilot (across the whole business).
Jackson Grundy, Long Buckby West Northamptonshire is rated 4.7 out of 5 across all 226 reviews, and 5.0 out of 5 on Google from 95 reviews.
Jackson Grundy, Long Buckby West Northamptonshire, 3 Market Place, Long Buckby, Northampton, NN6 7RR, West Northamptonshire, NN6 7RR.
