Trusted Agent profile · West Northamptonshire
★★★★★
232 reviews across 2 platforms
3 Market Place, Long Buckby, Northampton, NN6 7RR, West Northamptonshire, NN6 7RR
Jackson Grundy, Long Buckby's office in West Northamptonshire, at 3 Market Place, is rated 4.7 out of 5 across 232 reviews on two platforms, including 95 Google reviews rated 5.0.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommended service
Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.
Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey., The Jackson Grundy Team
5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
5/5
GoogleFriendly, helpful and supportive. Having not moved house in 38 years we struggled but they were so good in both the buying and selling process. Thanks Teresa, feel we found a new friend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for providing such a positive review of your experience Jane, your comments are very much appreciated. And many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
3/5
TrustpilotNot great from my experience.
This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.
5/5
GoogleWe had a great experience selling our house through Long Bucky Jackson Grundy. Richard Parrish was an exceptional agent with great experience at each stage, giving clear communication throughout. Huge thanks, would definitely recommend.
Thank you so much for taking the time to leave such positive feedback of your experience James, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotBecky was amazing throughout the whole…
Becky was amazing throughout the whole process. Thank you Becky for your great service!
Thank you for your kind words! We’re so glad to hear that Becky provided great service throughout the process. We’ll make sure to pass on your thanks to her. If you need anything else, you know where we are.
5/5
GoogleJackson Grundy went above and beyond to ensure the successful exchange and completion of our property. In a time where the market and economic pressures were working against us, Teresa and Richard leveraged their network and relationships to ensure a sucessful outcome. I wouldn't sell with any other agent in the Long Buckby area, from start to finish we were looked after by these industry professionals. I highly recommend!
Thank you very much for taking the time to leave such positive comments regarding your experience with Teresa and Richard. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleTeresa Franchini at Jackson Grundy managed our home purchase with exceptional efficiency. She was professional, straightforward, and focused on getting the job done right. Highly recommended for buyers who want an agent who respects their time and priorities.
Thank you for your kind words about Teresa and your experience with Jackson Grundy. We’re delighted to hear that she provided such efficient and professional service during your home purchase. We truly appreciate your recommendation and wish you all the best in your new home. Kind regards, Alex - Jackson Grundy
5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
5/5
GoogleJackson Grundy was amazing when we bought our first house, especially Teresa!
Thank you for your kind words! Teresa and the team at Jackson Grundy are thrilled to have been part of your journey into your first home. Wishing you many happy years ahead! Kind regards - Alex, Jackson Grundy
5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
5/5
TrustpilotJackson Grundy team at the Duston branch.
The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.
1/5
TrustpilotDo not recommend this estate agency!
We highly do not recommend this agency for renting! We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!
5/5
TrustpilotOpen lines of communication throughout…
Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.
Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!
5/5
GoogleLong Buckby Jackson Grundy office are helpful ,supportive and keep you informed throughout the house selling process. A great team from start to finish. Highly recommend :)
Thank you so much for your kind words. Wishing you lots of happiness in your new chapter, and thank you again for choosing Jackson Grundy.
5/5
TrustpilotFirst class service with recent house sale 🌟🌟🌟🌟🌟
We have recently sold Mums property through Jackson Grundy Duston Branch.It has been a difficult & emotional time for my Sister & I for many different reasons, one being the distance I live from Northampton..The team at JG have been amazing, Supportive compassionate, professional, keeping us informed every step of the way..Special shout out for Becky & MeganThank you all..Shayle Barlow
Thank you for your message, Shayle. We’re so glad to hear that Becky, Megan, and the team were able to support you and your sister. It’s wonderful to know that their compassion and professionalism made a difference. If you need anything else, we’re always here to help. Thank you for choosing us and for your kind words!
5/5
GoogleThe only estate agents I have met who are genuinely pleasant to work with. Great people, great company. I wouldn't use anyone else if I were you. Teresa is a delight.
Thank you for leaving such a positive and kind review Nicola, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleTeresa and Richard were highly professional from start to finish and their expertise and commitment enabled a difficult chain to complete. I highly recommend Jackson Grundy.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for providing such positive and encouraging comments John, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleBought a bungalow, Richard was very helpful and knowledgeable. Would highly recommend this branch ⭐️⭐️⭐️⭐️⭐️
Thank you so much Jane, we will be sure to pass this onto the team. Best regards, Alex- Jackson Grundy
5/5
GoogleWell, we fully expected a bumpy ride when we put our house up for sale, but not the hairpin bends or cliff edges! However, with Richard and Teresa at the wheel, we arrived safely at our destination, and could not be happier. They truly are the team to have on your side: experienced, proactive and - above all - were genuinely invested in our success. Lovely people, too. You could not be in better hands.
Thank you so much for taking the time to leave such a kind and articulate review Christine, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleIncredibly friendly and trustworthy service. Wouldnt have gone with anyone else.
We really appreciate your feedback and your trust in us. It was a pleasure working with you! Wishing you all the best.
5/5
TrustpilotBecky in the Duston branch was amazing…
Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.
Thank you so much for your lovely review. We’re really pleased to hear that Becky and the Duston team were able to support your mum through the move. Wishing you and your mum all the best for the future, and thank you again for choosing Jackson Grundy.
5/5
GoogleThe team at Long Buckby Jackson Grundy have been fantastic! Richard and Theresa have worked so hard and achieved everything we wished for. They made the experience easier than expected and completed the process in a timely manner! A big thank you
5/5
TrustpilotHighly recommended
I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.
Thank you for your wonderful review! We’re delighted to hear that your experience with our Abington branch was so positive and that we were able to handle the sale and resale efficiently. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Jackson Grundy!
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