Jackson Grundy, Long Buckby West Northamptonshire reviews

★★★★★ 5/5

Trustpilot

Supportive, professional, all round 10/10!

I have recently been using the Mortgage Broker services with Louise. I can honestly say it has been the best experience for a FTB, Louise answered all my questions I had about every single thing professionally and promptly. I felt completely supported throughout the procedure & that everything was in my best interest, rather than theirs. A shoutout to Alice too, who answered my emails in Louise’s absence & even gave me a call to discuss parts of the mortgage offer on the same day as asking the question. I would 10/10 recommend to anyone else & look forward to working with them again in the future.

Amy · 18 September 2024

★★★★★ 5/5

Trustpilot

Myself and my boyfriend are first time…

Myself and my boyfriend are first time buyers, All of Jackson Grundy made the process so much easier! Megan was our mortgage advisor and couldn't have done a better job, she was patient and incredibly helpful so thank you Megan! We also spoke with Becky who assisted with all the middle work between us and our solicitors, she always kept us up to date with the process, Thank you Becky. As well as Brandon who always was there when we wanted to view the house.. over and over again😂 We couldn't have had such a smooth sailing process without you all- Thank you!

Tia · 14 September 2024

★★★★★ 5/5

Google

I can’t recommend the team at the Long Buckby branch highly enough! They are so attentive, knowledgeable and helpful. They totally understand how important their role is in helping each party involved and making sure things are handled appropriately and promptly. Thank you Richard and Teresa and Team! X

Lizzie · 16 September 2025

★★★★★ 5/5

Trustpilot

Fantastic estate agents

Fantastic estate agents! Chris was very quick in finding someone to buy our house, both him and Megan were incredibly professional with everything to do the sale and showings.Becky was a godsend when it came to the sale! She helped to keep me calm most of the time with reassurance and support throughout. We had a bit of a longer wait due to management companies, but Becky keep everyone update and spoke to us at least once a week. A fantastic firm, we would recommend them to anyone! Thank you all so much! The Eldreds

Evie · 31 July 2024

★★★★★ 5/5

Trustpilot

Jackson and Grundy Duston - superb

Jackson and Grundy Duston, have been amazing to deal with from start to end. We initially chose them to sell our property, as compared to other agents we approached they did not do a hard sell, harass us, or rubbish other agency’s in comparison to them. Megan and Chris were super professional throughout the selling process and they helped me secure an offer within a week or two of being on the market. Later Becky was superb as the sale progressed and supported above and beyond with facilitating communication between us, all solicitors in the chain and the other estate agents in the chain. I’m so grateful to the whole team for the fantastic service they gave us and after having a pretty dismal view of estate agents prior to working to these guys, I have had my mind well and truly changed. My advice to anyone choosing an estate agent to sell their property is to be careful who you chose to represent you - if they hard sell and make you uncomfortable then the chances are that any potential buyers of your property will feel the same. The team at Duston could not be more pleasant to deal with.

Kate · 16 July 2024

★★★★★ 5/5

Trustpilot

Becky has been absolutely incredible…

Becky has been absolutely incredible throughout our journey- an outstanding example of what an estate agent should be. We were first time buyers, with quite little knowledge around how things work etc. Becky was incredibly approachable, always responded quickly and chased/ supported with anything and everything. I honestly cannot thank you enough. Would 100% use Jackson Grundy again in the future and that’s all thanks to Becky!! Thank you :)

Zoeee_ · 18 December 2024

★★★★★ 5/5

Google

Richard & Teresa went above and beyond during our house purchase through Jackson & Grundy Long Buckby. Our purchase was challenging to say the least, but they were always the other end of the phone for reassurance and help along the way. If we were ever to sell in the future, I would be heading straight to Jackson Grundy Long Buckby and wouldn't hesitate to recommend them to anyone.

Charlotte · 24 December 2024

★★★★★ 5/5

Trustpilot

Becky from Jackson Grundy

Becky from Jackson Grundy was really helpful throughout the whole process of buying my house. She kept pushing things forward, regularly checked that everything was going smoothly and kept me updated along the way. I really appreciate all her help and would definitely recommend her.

Gabriel · 5 October 2026

★★★★★ 5/5

Google

I am actually struggling to put into words just how fantastic the Team at the Long Buckby branch of Jackson Grundy have been. I don't want this review to be percieved as so glowing that it sounds fake, but honestly... Teresa and Richard COULD NOT have been more supportive to my partner and I, throughout what was a complex and tricky sale period. There were many external factors, hurdles and unlucky moments along the way, all part of a normal house move I guess. But even at their very busiest times they managed to somehow strike the perfect balance between being professional & efficient, yet remained friendly, attentive always took the time to explain everything to us in words we could understand. Nothing was too much trouble! From Richard liaising regularly with our solicitor, to Teresa coaching us through the mortgage process, to their secretary even collecting the keys to our new house for us (which didn't even involve them!). I didn't think that estate agents like this existed, but they do, and they make "going the extra mile" seem like just a regular thing. Exceptional service in the truest sense of the word. Thank you Teresa and Richard, we couldn't have done it without you.

Adam · 27 April 2024

★★★★★ 5/5

Trustpilot

The manager Becky at Jackson Grundy…

The manager Becky at Jackson Grundy deserves 10stars. Professional ,caring and supportive. Becky goes above and beyond to help,even outside of work hours. Thank you Chris for your amazing photos and James for looking after my property when showing prospective buyers. Thank you.

Pamela · 4 September 2025

★★★★★ 5/5

Trustpilot

I used jackson grundy to sell my mother…

I used jackson grundy to sell my mother flat, they were absolutely amazing really helpful, very thorough, i didnt need to keep calling them as they made sure i knew what was happening all of the time, would recommend you use them Becky and the team are fantastic x

Mrs · 27 June 2025

★★★★★ 5/5

Trustpilot

House sale following parents passing

Following the passing of our parents we contacted Becky at Jackson’s and from the off we were provided with excellent support and advice. It took several months for probate to be sorted out and during that time we lost a link in the chain but Becky kept us informed and secured very quickly another purchaser. During what was a difficult time for the family, Jackson staff were great, always replied to emails and answered all our queries. Becky was particularly helpful and supportive throughout the process and we would strongly recommend using Jackson Grundy if your selling you home and want first class service

Michael · 26 March 2024

★★★★★ 5/5

Trustpilot

Great Team Work

Rhys, Aby and Sam made a great team with helping us with a very challenging purchase along side a sale too. They were professional, knowledgeable, helpful and very patient and at times went above and beyond to help things progress as best as possible. Good and helpful communication throughout a long process. If one of them was not available, the other would be able to pick up the trail. We wouldn't hesitate to use JG again.

Mrs · 6 June 2024

★★★★★ 5/5

Trustpilot

Superb

Rhys and Sam at the Daventry office were absolutely fantastic! From the moment I walked in, their friendly demeanour and wealth of knowledge put me at ease. They went above and beyond to address all my questions and concerns, making the entire process seamless and stress-free. No task was too big or too small for them, and their professionalism was truly commendable. I highly recommend Rhys and Sam to anyone in need of selling their home. Thank you both for your outstanding service

Lily · 14 February 2024

★★★★★ 5/5

Trustpilot

Effective, professional team

Effective sales marketing generated plenty of viewings by genuine buyers. Helpful team kept me informed during the process. Thanks to all members of staff who navigated the sales process - which due to circumstances beyond their control wasn't always as straight forward as it might normally have been! Recommend this branch of Jackson Grundy

Gordon · 28 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Becky - A Dream Home Journey

I recently had the pleasure of working with Becky, the estate agent who guided us through the process of purchasing our first home. From the outset, Becky exhibited efficiency and friendliness that truly set her apart.Becky's professionalism and expertise were evident throughout our entire home-buying journey. She navigated us seamlessly through the intricacies of the process, making what could have been an overwhelming experience remarkably smooth.What stood out most about Becky was her genuine friendliness. She went beyond the standard expectations of an estate agent, taking the time to understand our needs, preferences, and concerns. Her warm demeanour and approachability made the entire process stress-free and enjoyable.Becky's commitment to excellent customer service was evident in her responsiveness and willingness to go the extra mile. Whether it was answering our numerous questions, providing valuable insights, or coordinating with various parties involved, Becky was always there for us.In the fast-paced world of real estate, Becky's efficiency was a breath of fresh air. She ensured that deadlines were met, paperwork was in order, and negotiations were handled with finesse. Her organisational skills and ability to keep things on track were instrumental in turning our dream of homeownership into a reality.What truly set Becky apart was her dedication beyond the completion. She provided thoughtful follow-up calls once we had moved in, ensuring that our transition into our new home was smooth. Additionally, her insights into local contacts and recommendations for nearby shops and services were invaluable, helping us quickly become familiar with the area.Overall, working with Becky was a real pleasure. Her professionalism, friendliness, and dedication to her clients make her an outstanding estate agent. If you're in search of someone who combines efficiency with a personal touch, Becky is undoubtedly the agent you want by your side.We are immensely grateful for Becky's guidance and support throughout this process. Thanks to her, we now have a place to call home, and we couldn't be happier. We wholeheartedly recommend Becky and her team to anyone in need of a top-notch estate agent.

Claude · 14 November 2023

★★★★★ 5/5

Trustpilot

Tanya was amazing

Tanya was amazing! I have dealt with other estate agents recently and none were as warm and friendly as her. She made me want the property even more. She helped me along the way as well, I really couldn’t have asked for more. She is an asset to the company! Thank you Tanya you really are just what I needed to help me through the whole moving process. 5 stars all the way!

Georgie · 8 April 2024

★★★★★ 5/5

Google

Jackson Grundy have just sold a house to me , I dealt with Richard & Theresa at the Long Buckby office , they both went above and beyond to help us all make it to completion , keeping in touch daily with updates and chasing solicitors to try and move things along. If you are looking to buy or sell I can’t recommend them enough what a friendly , efficient , thorough team . They have been an absolute pleasure to deal with . I

Clare · 25 October 2023

★★★★★ 5/5

Google

Jackson Grundy Estate Agents Long Buckby have made a very difficult process a lot easier. From the start Richard had great knowledge of the housing market, area and property with great attention to detail and attention to the customer. Teresa is a true accet to the company and to anyone selling and buying properties. She was there every step of the way to help assist on any queries, sooth worried minds, kept the ball rolling when all felt alittle overwhelming and did it with kindness and compassion. I would highly recommend the Long Buckby branch. Thank you and well done!!

Niah · 25 October 2023

★★★★★ 5/5

Google

Both Teresa and Richard at JG were great throughout the process of selling our property (our onward purchase was listed with them too). We had quite a complex onward purchase and they, particularly Teresa, were always on the other end of the phone to talk through any issues or queries we had and always had compassion to our situation. Teresa was extremely pro-active chasing the chain and conveyancers throughout always communicating any progress, or letting us know what if anything we were waiting on. I wouldn’t hesitate to recommend them to anybody looking to sell their property.

Katie · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. The way I was spoken to was rude, unprofessional, and completely dismissive of me as a customer. Instead of owning up to their behaviour and offering a simple apology, they sent lengthy responses trying to twist the situation to make out I was in the wrong. Communication was inconsistent and confusing, and any time I raised a concern it felt like they were more interested in defending themselves than actually helping. It’s clear they don’t value their customers or know how to handle complaints properly. The whole experience has been a complete waste of time and energy. If you’re looking for an estate agent who is professional, respectful, and customer-focused, I’d strongly recommend going elsewhere.

Ssarah · 26 September 2025

★★★★★ 5/5

Google

thank you for making what was a painful experience less painful. Teresa went above and beyond communicating with the chain above and below, talking to solicitors, and keeping in touch with me. Excellent service, thank you.

Tom · 25 July 2025

★★★★★ 5/5

Trustpilot

Excellent have used them several times…

Excellent have used them several times the team is great .Becky always went above and beyond to keep us up to date with how things were progressing 👍

Tania · 1 October 2026

★★★★★ 5/5

Trustpilot

Great staff

J&G has been in our local village for a long time it’s inevitable to experience them through buying or selling in the area. All the team at J&G Duston Becky, Chris & James are experienced and professional always took the time to help listen and be on hand to help us through, overall we had great experience with them and yes we would definitely recommend J&G in the future.

Anthea · 21 November 2025