Dixons West Midlands reviews

★★★★★ 5/5

Google

I purchased a property through Dixons and received outstanding service from start to finish, especially from Vicky. I would highly recommend them.

Noreen · 16 December 2025

★★★★★ 5/5

Google

Have had the pleasure of having Dal look after me and be the most efficient person ever, he is a great communicator and has helped make my time at my property so much easier - Thank You Dixons and mostly thank you Dal!

Kainat · 14 June 2022

★★★★★ 5/5

Google

The lettings teams have been absolutely fantastic, fast and efficient in all aspects of property rental, I would love to say a special thank you to Lauren for all her hard work and support in making property rentals smooth and efficient, many thanks

Singh · 14 June 2022

★★★★★ 5/5

Google

Faye was fantastic throughout our house purchase. She let us know about properties before they hit Rightmove, and actively kept us updated during the whole buying process. Adam and Alex were also very helpful and friendly. It took us less than nine weeks from initial viewing to getting the keys and couldn't have gone any smoother.

Pete · 15 June 2019

★★★★★ 5/5

Google

It was comforting to know that we always had someone available to answer our question. Darnish was super helpful and made a should be a stressful change so much easier.

Mahamed · 18 August 2023

★★★★★ 1/5

Google

I would give less then 1star but that was not possible. I have tried to rent out a property from Dixons, I have to say the staff from Darnish, Amy, Becky who I dealt with were the most unprofessional and complete liars who had no regard or respect for the customer. Now this is one of the reasons why this company is going down and will eventually be taken over by competitors. Please if your a Landlord don't waste your time and give your property to to this unprofessional outfit, you will regret it. Don't take my word for it, for a start they hardly answer their phones. They also tried to keep my deposit and make excuses not to return it. Don't waste your money or your time, they are nothing but scammers.

Graham · 14 June 2023

★★★★★ 1/5

Google

Dont trust their reviews, clearly most of their 5 star reviews are fake. Nobody in their right minds will give the team at Dixons more than 1 star. Becky, amy Darnish are the most unprofessional members of staff and will be nice to you to gain your trust and then they will hit you where it hurts, your pockets. I have dealt with many estate agents in course of my business and I can honestly say Dixons will loose you money as they are unprofessional and do not care about customer service and will only be nice to you until they receive your instructions. They have a tendancy to over value properties to gain your trust and will waste your time and will then spend days calling you to convince you to reduce the sale price, save your self rhe hassle and instruct a local agent who will work harder for your Interest.

Nessa · 14 June 2023

★★★★★ 1/5

Google

Dixons estate agents/Countrywide Solicitors (they are the same business) are awful. We sold our house with them earlier this year and I have never had to do so much chasing. If I did not chase them, nothing happened. And that’s if someone actually answered the phone. We were constantly dismissed with false information and Dixons would blame Countrywide and Countrywide would blame Dixons. We are since renting the same house back from our buyers and they chose Dixons as their letting agent. We paid our first month rent through a portal with no problems. When we tried to pay the second month, the portal said we didn’t owe anything. For a week, I tried calling Dixons but no one ever answered. I left voicemails asking for someone to call me back so I could pay my rent. I emailed the letting agent. Nothing. Until I received a debt collection letter. To say I was upset was an understatement. When I called the number on the letter I was met once again with Countrywide blaming Dixons the branch and when I called the branch, they blamed countrywide. I now refuse to deal with either Dixons or Countrywide and any communication is now through my landlord directly. I do not recommend using either Dixons as an agent or Countrywide as a solicitor. Not if you want as quick and stress free a sale as possible. Ours took 6months and we had a cash buyer and we had no upwards chain. I can’t imagine how long it would have taken had there been a chain. The customer relations side of this business needs a lot of work. The examples I have given here are just surface level. I have much much worse examples of why you should not use any aspect of this company but it’s a bit more complicated to explain.

Elizabeth · 14 June 2023

★★★★★ 5/5

Google

If I could leave a 10 star I would Big thank you to Becky, Amy, Darnesh and Stacey They managed to get me moved into my dream flat in 3 days!!!

Kat · 14 June 2023

★★★★★ 5/5

Google

Hannah helped me over the phone with viewing a property she was really helpful

Shauna · 16 January 2026

★★★★★ 5/5

Google

Would like to thank dixons solihull especially Darnish who is an absolute star and got us moved in quickly and efficiently would highly recommend 👌 x …

Kylie · 18 August 2023

★★★★★ 5/5

Google

You can find excellent services in this agency, provide accurate information for your consideration. Once you make up your mind and confirm. They prepare everything that you need, especially you are not familiar with UK rental procedures. Simply to say, just find Maggie or Jess there, they are so helpful and patience.

Man · 10 November 2024

★★★★★ 1/5

Google

I had arranged a house viewing with them for last Saturday and was told over the phone the time I asked for was sorted and booked in. Nobody turned up to the viewing or answered the call when I was there. I have since tried to call over 20 times between then and now (Thursday) and have not had a single call answered nor either of my voicemail messages responded to. Extremely disappointed in this unprofessional service.

Dan · 14 June 2023

★★★★★ 5/5

Google

Alex was a very knowledgable presence throughout the whole process, which as a first time buyer was just what I needed. Despite the process running a lot longer than expected, Alex was extremely helpful and useful when required. I would certainly recommend Alex to anyone in the process of buying a property.

Mike · 15 June 2019

★★★★★ 5/5

Google

We could not have asked for more from Dixons throughout our dealings with them. Lauren Broadhurst has been brilliant - she was so supportive throughout, her attention to detail was outstanding and the response from her to phonecalls and emails (and Dixons when she was on holiday) cannot be faulted. Thank you

Steve · 15 June 2019

★★★★★ 5/5

Google

Great result from Dixons as my home sold within 2 weeks. Faye knew the local market, provided good advice on pricing and support for my concerns. They are professionals and really know what they are doing. Special mention to Alex Hodson of CountryWide for great service and the quickest ever mortgage offer!

Kate · 15 June 2019

★★★★★ 5/5

Google

Ana kept me up to date with my query which has now been settled. Thank you Ana for your help and conscientious efforts on my behalf.

Nayna · 18 August 2023

★★★★★ 5/5

Google

Given the current unprecedented circumstances, Dixons's property management services have been great. I was surprised by the pace at which Dixons found tenants despite C-19 restrictions. As a first time landlord, I would recommend Dixon's management services to all. Thanks again Becky and Lauren!PositiveQuality

L · 14 June 2021

★★★★★ 5/5

Google

Jessica Blyth facilitated our move to our new place she provided an excellent service which made everything very easy for us keep up the good work

Dougmore · 4 September 2025

★★★★★ 5/5

Google

Cannot fault the staff or the mortgage advisor Ian who helped me find the mortgage suitable for me. Only issues I've had is the solicitors they appointed to help complete the sale, if they choose HS Lawyers - refuse and choose a different solicitor. Other than that fab service from Dixon's themselves.

Louise · 11 October 2024

★★★★★ 5/5

Google

Very quick and efficient response from property manager, Dal Bains. He sorted our issue swiftly and kept us in the loop the whole time. Great guy, very friendly and approachable. Thank you so much Dal 😁 …

Bree · 14 June 2022

★★★★★ 5/5

Google

I recently had a fantastic experience with Dixon's Real Estate Agency. Their professionalism and attention to detail stood out throughout the entire process. I want to express my gratitude to Darnish, whose dedication and expertise made the journey smooth and enjoyable. His excellent communication and commitment to client satisfaction truly set Dixon's apart. I highly recommend their services, and I'm grateful for Darnish's exceptional assistance.

Hamza · 15 January 2024

★★★★★ 5/5

Google

I cant recommend them highly enough. Amazing service in the selling of my parents' house. It was a difficult sale with all sorts of legal issues but Adam, Faye were so helpful and in particular Dan, who without him, it wouldn't have happened. Thank you all

Michelle · 14 June 2020

★★★★★ 5/5

Google

Well done everyone.Super helpful with all my queries, everything organised. A special thanks to Ammy.

Rahiim · 14 February 2024