Dixons West Midlands reviews

★★★★★ 5/5

Google

Dal Bains, Property Manager reacted to my maintenance issue very quickly and got an engineer out as soon as he could. I had 2 phone calls from Dal to see how l was before and after the repair. He was very concerned about me. Thank you Dal . Kind Regards Kate TiptonPositiveResponsiveness, Professionalism

Kate · 14 June 2022

★★★★★ 1/5

Google

Extremely disappointed experience My first one star review. I had an incredibly frustrating experience (and still am) with this estate agent, renting out my property in November 2023. Communication was poor, service was subpar, and hidden fees appeared out of nowhere, making the entire process unpleasant. The area manager does not have any interpersonal skills to deescalate the situation nor the experience to lead her team. Please read the fine print, as it revealed a lengthy 24-month contract, which I am now stuck with. Be aware.

Mohan · 14 February 2024

★★★★★ 5/5

Google

Joshua has been amazing at resolve all the issues at my property always keeping me updated and resolving everything in a timely manor

Nathan · 28 July 2024

★★★★★ 5/5

Google

Had a viewing with Hannah she was very friendly, gave us great service, answered all our questions, super informative, very good and knowledgeable at her job.

Maimie · 16 January 2026

★★★★★ 5/5

Google

Dixons were very helpful in sorting our move and making sure everything went smoothly! Very pleased with the service and a big thank you to Darnish in particular who went above and beyond for us!

Bryony · 16 November 2023

★★★★★ 5/5

Google

Excellent service, Richard Holden made the experience of selling my house stressless in a very stressful environment .

Simon · 4 October 2024

★★★★★ 5/5

Google

Very helpful, informative, supportive and got our mortgage application/offer turned around and approved in a couple of days!

Shamas · 16 March 2026

★★★★★ 5/5

Google

Darnish was amazing from the start. From the viewing to setting up the tenancy , nothing was ever to much trouble for him. He's been a great help. Thank you Darnish! Would definitely reccomed dixons solihull.

Vicky · 17 October 2023

★★★★★ 5/5

Google

I was finding it difficult to find a place until I found Jess and Maggie from DIXONS. Two of the most helpful and professional people I have ever met. They made it easy for me to sort out a place to live and I can’t thank them enough. If you need a home they will make it happen. I’m lucky I found them.

Colin · 10 November 2024

★★★★★ 5/5

Google

Very helpful in selling mum's house and a special thank you to Dan and his team. It was a long and stressful experience for myself,sister and brother but it was made easier from the team

Louise · 17 October 2023

★★★★★ 5/5

Google

We had an excellent experience with Jess from Dixons. She was very professional and friendly. Thanks to her help we found the perfect property in area we wanted to move to, quickly and without any stress. Highly recommended!

Ahjaz · 4 September 2025

★★★★★ 5/5

Google

We had a wonderful experience here, everything was professional and very well explained. An especially big thank you to Darnish who was very attentive to us. Will definitely be recommending in future!

Katherine · 16 December 2023

★★★★★ 1/5

Google

Bought my first property in September and have told everyone not to use this estate agent!!!! False information. They firstly didn't have the correct information when selling to property to me. I was initially told the wrong amount for the maintenance charge. It ended up being £30 extra a month than i had budgeted for. I was also told there was no ground rent needed to be paid until 2030. This was also false information as i now have to pay ground rent from 2024. All this information was found out in the last stages of purchasing the property so there was not a lot i could do about this. The estate agents obviously wanted the property gone, hence why they sold under false information. No service provided after sale went through. When the sale was completed i picked up 1 singular key and nothing else. Not sure what all these goody boxes everyone has mentioned but i didn't receive one. I wasn't told of any burglar alarm code but this was set off. It took me a week to get this sorted. I had to take the fuse out because no one could help me with finding the code. I wasn't given any key to the back door, no keys for the windows, i wasn't told where i could find my gas and electric meter either. Dixons did absolutely nothing. I then had to visit the store and spoke to someone who said they would follow up - they never did. My property was also up for sale with another estate agents. I reached out to them for help and they were able to provide me with a lot more information and support than Dixons did. So if you are looking for a great estate agents then try Xact. They also sympathised with me and after explaining my situation they were shocked at the service i had received. Inhouse mortgage advisor Would also not recommend this service. Was told i had to pay a lifetime fee of £599 - i later found out that this was an option but i wasn't told this at the time. Also once you secure your mortgage, the communication stops. Won't even point you in the right direction. Overall, being a first buyer it would have been nice to have some support and communication from the estate agents but i received the complete opposite as well as false information which has heavily put me out of pocket.

Emily · 16 December 2023

★★★★★ 5/5

Google

I can't thank Ian enough. They helped me secure my first mortgage when no one else could. His expertise and dedication made the process smooth and stress-free. Highly recommend!

Arildo · 14 February 2024

★★★★★ 5/5

Google

My first time renting out a property and I couldn't of asked for a better experience than what I've had with dixons sohlihull. Everything was made so easy for me and anything I didn't know was explained to me. Lauren and Amy are a credit to the company !!PositiveProfessionalism

Eddie · 14 June 2022

★★★★★ 5/5

Google

All members of staff are very friendly and helpful. I used their services to get the best mortgage deal. Alexander Hodson guided me extremely well thought-out the process. Being a first time buyer it can be really frustrating but having a mortgage adviser like Alex there to answer all my questions was very helpful! I highly recommend Alex to first time buyers 👍

Fahad · 15 June 2018

★★★★★ 1/5

Google

The Lettings Team receives one star. We needed a letter for the authorities that we have no rent arrears. First, I email the team with the request to issue it to us. Since we did not receive an answer, I wrote an SMS with the request and urgency. Then the lady called me to ask what we need this for. We explained that we had an email from the council. She wanted to know more and we explained it to her. When asked whether we can get the proof, she said we should first send her the email we received from the council. This is data protection and we are not obliged to pass on private letters to other people. We pay our rent on time and we have no debts! You can confirm this to us! Yesterday I was personally in the agency with a friend and my daughter. The reception with the woman from the Lettings team was unfriendly and complained that my daughter, who is 3 years old, wanted to go to the balloons in the shop window. Also when I took her on my lap and my daughter then put her hand on the table at the reception, the woman said she should take her hand away because of Covid 19. The lady always did this with a worn out face and an unfriendly tone. In the end, I had to endure the question of why I need this letter again and I was sent away from the hotline with a number. I then received my proof even after a long phone call. I was also assured on the phone that the Lettings team can issue the letter to me on site. In the afternoon, the receptionist who told me beforehand that she could not give me this letter also sent the same letter by email. The employees at the reception should be trained in professionalism and customer friendliness! (Even a fully veiled customer who does not speak the English language perfectly is a customer who pays)! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ But we want to give 10 stars to our property manager Dal Bains. Our concerns are dealt with immediately with friendliness and professionalism. Thank you Dal!

Gamze · 14 June 2022

★★★★★ 5/5

Google

The whole selling experience (7 weeks from viewing to completion) was great. Richard and Vicky kept us constantly updated. We would definitely recommend Dixons. They are both professional and caring.

Pauline · 16 December 2023

★★★★★ 5/5

Google

Jessica at Dixons has been amazing to deal with, she has made the potentially stressful process of finding a rented apartment incredibly smooth and easy.

Rayyan · 16 December 2025

★★★★★ 5/5

Google

A massive thank you to Dal our property manager. I popped over aessage and first thing Monday morning n we got a response by 11:30am today (Tuesday) a gentleman has been out and resolved the issue with no hassle at all. Fantastic service! Thank you TammyPositiveResponsiveness, Professionalism

Tammy · 14 June 2022

★★★★★ 5/5

Google

Sharon is a big value for this company . She is always so calm , caring and helpful . She always do try in her best ability to sort out the problems. I really appreciate all your hard work and I hope your company will take into account my feedback . Thanks again

Leila · 14 June 2021

★★★★★ 5/5

Google

Ian was such a great help. We’ve been blessed enough to buy a house that without Ian wouldn’t have been possible. Excellent customer service and nothing was too much to ask!

Tilly-boe · 17 October 2023

★★★★★ 5/5

Google

Ian went above beyond to not just advice us, but also advocate for us. Every house buyer needs an Ian in their corner. - Jamie and Claire

Claire · 15 January 2024

★★★★★ 5/5

Google

I can’t thank Faye Bottle and Adam Henry enough for all their hard work! A very difficult and lengthy buying process but they kept me updated throughout and we’re always willing to help. Very dedicated to providing a good service and would highly recommend to anyone who is buying a property. Many thanks. Laura W

Laura · 14 June 2020