Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot thank their mortgage advisor Ian walker enough, he truly went above and beyond for everything regarding the mortgage, we had some complications but Ian sorted it all out promptly, a true credit to his team and a fantastic person to deal with
Thanks again Ian for your exemplary service
Mr · 13 October 2025
Agent replied · 12 November 2025
"Thank you for your kind words! Ian is an exceptional mortgage advisor and we're lucky to have him on our team. It's our pleasure to go above and beyond for our clients. We're thrilled to have helped you navigate through any complications. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally great team working here! They've treated us excellently over the years and provide a real and thoughtful experience! Special shout out to Stacey who was still a big help a year on from agreeing our contracts!
Akheil · 4 August 2024
Agent replied · 25 August 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great service from Dixons, and in particular Jess Holcroft. Had lots of issues with solicitors etc. along the way, but Jess was always there to lend a hand. Thank you!
Sam · 18 October 2024
Agent replied · 25 October 2024
Hi Sam,
Thank you for your 5* review! We're delighted to hear that Jess was able to assist you through the process. Your kind words are much appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVicky and the team were absolutely fantastic throughout the whole process of selling our property and even supported when we had questions about buying. Vicky and the team went above and beyond and we would not hesitate to recommend Dixons
Jo · 14 May 2024
Agent replied · 15 June 2024
Many thanks Jo Gair for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with Dixons has been absolutely great. My Mortgage Broker, Ian, was a pure delight. Extremely thorough with his research & communication, and all round help with the process of purchasing my first property.
I also had the pleasure of conversing with Andy, who aided in the process of my purchase & again was extremely helpful & informative throughout.
I would highly reccomend using Dixons, as they do all within their power to provide a seamless & quick journey. They have been lovely & attentive to my needs & queries through this journey and it's made the whole process that much more enjoyable.
Thank you both for all your help :)
Junita · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Junita! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe was extremely helpful throughout my purchase process really friendly and knowledgeable. Rich and Vicki kept me up-to-date throughout the whole process along with their recommended solicitor. Can’t recommend them enough! Five stars all around.
Ella · 28 July 2024
Agent replied · 25 August 2024
Thank you Ella for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIm extremely impressed with the standard of customer service Dixons have provided. I was selling a retirement Park Home, and due to this type of property I expected a long and difficult sales process. However the branch manager Richard …
Jonathan · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that our team at Dixons provided top-notch customer service during the sale of your retirement Park Home. We pride ourselves on making the sales process smooth and efficient for all our clients. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJess has been amazing to show me around the property and guiding me through the tenancy process. She has been very calm and patient through all my questions. Overall it has been a lovely experience.
Beula · 8 August 2025
★★★★★ 5/5
GoogleIan Walker is a highly professional and honest mortgage broker. We were first time buyers and hiring Ian as our mortgage broker made all stages of purchasing our first home so easy and smooth.(highly recommend)
Shazia · 14 May 2024
Agent replied · 15 June 2024
Thank you for your glowing recommendation and 5* review Shazia Osman. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had a great experience, spoke to Stacey she was really helpful in registering my details and explaining how the rental market works. Thank you
Keeley · 25 September 2024
Agent replied · 25 October 2024
Many thanks for the fantastic 5* review Keeley. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Darnish and Amy for their great help with my transition to my new home ! They were both so polite and easy to communicate with made this experience very enjoyable and not stressful at all!
Thank you !
Chlo · 16 December 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMillie at Dixons was absolutely fantastic! Her professionalism and excellent communication throughout my experience with Dixons have been outstanding. She was consistently proactive, transparent, and a pleasure to deal with. It's clear she really cares about her clients. Highly recommended.
Mina · 29 October 2025
Agent replied · 12 November 2025
Thank you for sharing your positive experience with Dixons and specifically Millie! It's reviews like this that make our day. We're so glad to hear that she went above and beyond to provide outstanding service. We'll make sure to pass along your kind words to her. Thank you for choosing Dixons and for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIan was so helpful as a first time buyer! He really put me at ease with the whole process and he clearly loves what he does. I couldn’t recommend this team more!
Natalie · 14 May 2024
Agent replied · 15 June 2024
Many thanks Natalie Hanson for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property though Dixons, and I would recommend anyone to do so . They were highly professional and very helpful when I needed their assistance. They also went above and beyond to ensure we could move in as quickly as possible which helped us out massively!
With special thanks to Amy, Lauren and Mia for all of their help! :-)
George · 14 June 2021
Agent replied · 15 June 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleJess B is amazing , she is kind and courteous and will provide any help you need within reason of course.
She really made us feel comfortable and she was really accommodating, keep doing what your doing Jess ! You deserve a pay rise !!!
Shane-Anthony · 3 September 2025
Agent replied · 9 September 2025
Thank you so much for your kind words, it means the world to us! Jess truly is a gem and we're lucky to have her on our team. We'll make sure she knows how appreciated she is and we'll definitely take your suggestion for a pay raise into consideration. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig thanks to Ian Walker at dixons it's been stressful at times but his reassurance and experience got me through this
Saad · 7 November 2024
Agent replied · 11 November 2024
Many thanks Saad for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe viewing was done by Darnish which went smooth and all questions were answered promptly.
The process after which was also taken care very well without any issues.
Thank you Darnish for finding us our home.
Jawith · 14 February 2024
Agent replied · 15 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmy and Darnish are Legends! They honestly couldn't do enough to help me. Everyone knows how stressful moving home can be but these 2 take that stress away! And made it a breeze. Thank you so much both. Really credit's
Jade · 16 November 2023
Agent replied · 15 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot recommend Ciara at Dixons enough!
Ciara was incredibly helpful with our search for a property before Christmas, taking the time to notify us of new properties on the market, responding to queries quickly and taking a special interest in making sure our requirements were met.
Her input really helped the process along and made us feel supported during a sometimes disappointing search.
Thanks again Ciara!
Laura & Andrew
Laura · 15 June 2019
Agent replied · 15 June 2024
Hi Laura, thank you for your 5* review. I am delighted to read how helpful and supportive Ciara was in your search for a property. Thank you for your kind words and i will ensure they are passed on to Ciara and the team. Best wishes Lucy
★★★★★ 5/5
GoogleI would like to thank Dal Bains, my property manager. I had a couple of property issues recently and he made sure they will be dealt with in a timely manner. He is professional, prompt, competent and polite. He was also kind enough to check if I was happy with the way the issues were resolved.
Mihaela · 14 June 2022
Agent replied · 15 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a wonderful experience speaking to Hannah over the phone she answered all my questions and was super polite. Will definitely be getting back in touch to arrange my viewing.
David · 16 January 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Hannah! We are thrilled to hear she provided excellent service. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a phone call today with Hannah and she was very informative. I will be getting back in touch with her to sort out a viewing as she was excellent
Cavan · 16 January 2026
Agent replied · 16 April 2026
Thank you for sharing your experience with Hannah. We're thrilled to hear she was informative and excellent during your phone call. We can't wait to assist you further in finding the perfect viewing. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCan't thank Joshua enough for the professional and efficient manner in which he has handled all my queries, repairs and the tenants, in managing my property.
Angelina · 28 July 2024
Agent replied · 25 August 2024
angelina enchill thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf you are not familiar with the leasing process here, you will definitely be satisfied with this agency. To put it simply, contact Maggie or Jess, they will patiently answer your inquiries, and when I decide where to rent, they will also help you complete the complicated electronic documents. Even after signing the lease, if you have any questions, we will be happy to help! 👍👍👍
CT · 6 November 2024
Agent replied · 11 November 2024
Hello CT Man,
Thank you very much for your 5-star review! We are delighted that Maggie and Jess were able to help you through the tenancy process and provide support when you needed it.
Sincerely,
Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
