Trusted Agent profile · West Midlands
★★★★★
362 reviews across 1 platform
70 Poplar Road, Solihull, West Midlands, B91 3AB
Dixons's office in West Midlands, at 70 Poplar Road, is rated 4.6 out of 5 across 362 reviews on 1 platform, including 362 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
GoogleLauren and Mia were both really communicative and helpful, and the team let out the property within days of it going on the market. Thanks very much, highly recommend :)PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleI am buying a house with Dixons I am completely shattered by their unprofessional behaviour.It was absolutely impossible to contact them as I was getting same excuse every time I was calling the person dealing with the sale. Also all information was not clearly mentioned to us in the beginning and after having everything approved we have been told the sellers needs probate to proceed and it can take 12 weeks from now.I am extremely frustrated as I stopped looking for other properties, my house is sold and contract is waiting to be signed I don't know what to do. It was Dixon's responsibility to chase the proceedabilty of sellers and if they were not sure should have told us.Now telling me that yes I will miss the window of stamp duty holiday. I don't know whether I should be taking legal action for not communicating the right information and causing me so much inconvenience.NegativeResponsiveness, Quality, Professionalism
Good afternoon Sadia, I am sorry to read that you have had issues contacting our local team, however, in relation to you potentially missing the stamp duty holiday, this is not a matter an Estate Agent would have any influence over as the probate of a property is a legal process along with the conveyancing process and as such is outside of the remit of an Estate Agent. Should you wish to discuss further, please do contact us via review@countrywide.co.uk with full details. Kind regards, Scott @ Customer Relation.
2/5
GoogleListed my home for sale with this company but after a couple of months only had 2 viewings !!! finally decided to contact them to find out why so few viewings and was told that the agent that had dealt with us had left the company and maybe we should reduce the price of our property ( even though properties similar to ours were selling at higher prices ). Dixon's wasted many months of our time and would not recommend if you want to sell for the best price as our house finally sold for a lot higher price with a different agent.NegativeResponsiveness
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleReally helpful and lovely treatment by Jess. Highly recommended
Thank you so much for the kind words! We are thrilled to hear that Jess provided you with helpful and lovely treatment. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thank you to Lauren and the lettings team for getting my property rented. Great communication and very helpful throughout. Here's to a happy let
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe called just when the advertisement appeared. We've been asked to wait for arranging a viewing (nearly 2 weeks waiting for a date) and suddenly when we called again to ask for it we've been told the house is let agreed based on online viewing. We called a couple of times and no one told us we can apply without seing a house by ourselves. Can't see a care for their customersNegativeProfessionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleDixons Lettings were very helpful in securing a house that we loved for myself and my partner. If we had any problems, we could call Dixons and they would sort the problem out as soon as possible for us. When we were looking at new properties I always look on the Dixons website 1st as they have been most helpful in the past. I would definitely recommend Dixon Lettings to friends and family.
4/5
GoogleAmy was very friendly and efficient. Would definitely rent through Dixons again.
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
1/5
GoogleOne of the Horrible experience, i had being a tenant with them on their managed property(44 Brook House) in Wharflane. I had been with them for last 3 years and if I have any issues at the Apartment, just to get a response they would take weeks and months at a stretch. At-last decided to move away from this property in Jun'19 and spent a bomb cleaning this apartment. Gave the key back to them on 31st June and from their the nightmare followups starts again to get my deposit back. I get this response from Dixons on 21st Aug that landlord has asked to release the deposit completely and to provide the account number, which was promptly provided and it is now been almost 4 months and NO response at all from this team. I chase them through calls, emails at multiple occasions/almost everyday, but i get this response that I will get a call back. No help until now !! I had heard that Dixons are one of the worst service providers for any tenants in Solihul. Once their huge agency fees(Before July'19, this rule is retired now) is taken off they wont bother about their tenants concern at all, nor they address it promptly. Even they dont come to check, if the property is kept well(landlords beware), like my previous agencies. I would recommend possible tenants/landlords to avoid this agency or you will be left in the lurch chasing. Will now have to chase this up with council for my deposit Regards Sijo Araikal
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleFaye provided a fantastic service with the sale of our 2 houses recently. She is not afraid to work hard and boy did she, we had dates we were working towards and she did everything possible to stick to the deadlines keeping our chain in place with some infuriating characters. She goes above and beyond with the service she provides, she is polite, honest, doesn’t mess around, but more importantly gets the job done. Dixon’s you should give her a payrise if you want to keep such talent. I award Faye 5 stars not Dixon’s.
Thanks for the five-star review. Kind regards, Donna.
1/5
GoogleHad an appointment to view a property and Dixons didn’t show up. We called multiple times, no answer. No reply to our voicemails. What a disgrace. We travelled from very far and wasted time and energy. Landlords be aware before appointing them.
5/5
GoogleAfter not selling a house for 15 years I recently had to go through this process. Dixon's agents Faye in particular and the rest of the team Adam and Dan have been extremely good in helping us through all the stages and were contactable when needed and provided good communication between ourselves and the buyer which led to a successful outcome. I would highly recommend them to those wishing to sell. Thank you very much to you all.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleFound Dixon’s really easy to deal with. Lauren was so lovely and made the process so smooth. I will definitely recommend and use in future. Thanks Lauren for everything. Mrs K White
Hi Katy, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at our local Dixons branch. Many thanks, Lucy.
5/5
GoogleDarnish was really helpful
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlthough we were out of the country, Harry, our property manager, managed everything with outstanding professionalism and care. He kept in regular touch with our tenant, ensuring everything ran smoothly. His proactive approach and attention to detail were greatly appreciated. Thank you for your excellent support, Harry. Riz & Nadia
5/5
GoogleExcellent service from the begging to the end. Lauren, Amy and Rebecca were helpful, understanding, efficient and professional. Keep up the good work.
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleDixons was highly recommended by a friend who had had difficult time selling their property. On 2 separate occasions with a different estate agency we had been up for sale for 16 weeks without an offer. Dixons valued the property at a higher level, came up with an attractive brochure with excellent photos and by being proactive sold the property at full price within days. Following the offer they worked hard to finalise the deal. All the staff we dealt with were helpful.
Hi Rob, Thank you for taking the time to leave this wonderful review. The Dixons team in Solihull aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Many thanks.
5/5
GoogleI had a good experience with dixons and highly recommended...Lauren and team were quick and supportive.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDaniel and Vicky have dealt with the sale of my house through some difficult times. On all occasions both have really gone above and beyond their jobs to help make everything work smoothly, chasing information and confirmations when needed. Well done! I was very happy with everything Dixons did for me 🤗 …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
4/5
GoogleThank you very much Dixons for providing the good service for letting in , polite and cooperative staff , Once again thanks , Specially thanks for the ( Joshua Cleveland ) great guy who recently sorted out the maintenance issue.
Prince Raj, many thanks for the fantastic review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic estate agents. Strongly recommend their financial advisor, Ian Walker - purchase was dragged out by seller, but Ian and the Dixons team remained on top every step of the process and made sure everything was held up to date and ready to go.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAdam is a star and credit to Dixon's who I have dealt with on last purchase where he pulled all the stops to get it through completion
Thank you Mo for your wonderful 5* review of Adam and our team at Dixons, Solihull. Kind regards, Scott
5/5
GoogleHad an excellent experience with Dixons and would highly recommend. The team were very quick to act and react and very dependable with professional but friendly approaches to email and phone contact, and the deposit release process has been very quick and easy considering I have negotiated ending my contract early for personal reasons. Really can't recommend them enough.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleJess and Maggie helped me immensely with moving in to my new flat. The process was made easy and I cannot thank them enough. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dixons, Solihull won Trusted Agent; Dixons, Redditch won Platinum; Dixons, Willenhall won Gold; Dixons, Wolverhampton won Gold; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.
