Dixons reviews

★★★★★ 1/5

Google

I've heard great things about the selling team, wish I could say the same about the lettings team. I rented a property in acocks green last year, and at the beginning of my tenancy, I found vast amounts of webs, dust etc around the property. I asked for them to be cleaned and addressed, to which I had a reply back saying "that's the norm". Ok - fair enough. Fast forward when I gave my notice to leave, I was given a list of things to address before I vacated the property. I find it extremely hypocritical of them to include the removal of dust and webs before I left, like it was actually on the 'todo list' of the things I needed to address. They dismissed my complaints so quickly at the start of my tenancy, and did not solve it at all. Not helpful or considerate at all whatsoever. Why are you expecting your tenants to clean, when you guys don't address it yourself? There were a lot of other issues that I had during my one year stay at that property, and they were too slow in addressing them. It got to a point where I had to get the phone number of the landlords and communicate with them directly. One issue I had took them almost a month addressing, despite my constant phone calls and emails. I was being passed on to so many agents with my issues, I was getting extremely tired with repeating my situation. Lettings team has been very poor in my experience, and will be the last time I deal with them. Very disappointed

MC · 17 September 2023

★★★★★ 5/5

Google

Today I visited a property at B9 5QA through an earlier appointment. Sophie was there and she helped us to visit the house and shared all the details nicely. Her overall conduct was very cooperative because she was understanding our requirements and guided accordingly. I must say this company looks very organised and provides excellent services. There was a long queue before and after for the same property. I hope I will get this property or anything similar very soon.

Tamoor · 18 August 2023

★★★★★ 5/5

Google

amazing team especially Rebacca really help us with everything, handled everything smoothly and professionally. very good experience with the process & team.

Hamayun · 16 December 2025

★★★★★ 5/5

Google

Sana is the best on the team definitely recommended

Tasha · 2 April 2026

★★★★★ 5/5

Google

I wanted to express how impressed I have been with both Dixons, and the property that I viewed with Sophie Hodgson. Sophie was very friendly and professional, and answered any questions I had throughout my viewing. The property itself (Woodclose road) was in excellent condition and ideal for a working couple as the property was spacious throughout. Thank you again to Dixons, for assisting us with this viewing, and especially to Sophie.

Ellen · 14 February 2024

★★★★★ 5/5

Google

Emailed in the morning & have a place secured by the afternoon. Hannah at the Yardley branch is a fantastic agent, polite & positive with a real desire to help you find the right property; above & beyond customer service! If you're house searching it can be very competitive, so the attentiveness and care goes a long way. I highly recommended Dixons

Michael · 16 February 2026

★★★★★ 5/5

Google

Holly and her team are the best lettings agents in yardley best service !!

حسن · 16 February 2026

★★★★★ 5/5

Google

I have recently used the Yardley letting branch for letting a property and found all the members of staff unbelievably helpful and knowledgeable. Amber was my contact and she was so helpful, along with the other office people. I hate the word “staff” to be honest if I wrote what I wanted to say then I think people would think I was having them on. But Amber was just so incredibly helpful and polite and I would offer her a position in my company should there be one. The only improvement I could suggest is a little more attention to answering tele messages on the office telephone line. But this is being super critical. Norman Heeley

Norman · 19 July 2023

★★★★★ 5/5

Google

Katrina and Sana were amazing, really quick and professional.

Dave · 26 March 2026

★★★★★ 5/5

Google

Was looking for apartment to rent and comments from friends was really a let down, but trust me not with Dixons at 110 church road Yardley, very professional in handling matters. Amber Bennett was my letting Negotiator, she was pleasant and great all through the process . The best it all is the update you get which gives you a sense of confidence. I do recommend Dixons anytime. A big thank you

Amen · 15 January 2024

★★★★★ 5/5

Google

2 words - DAVID SMITH. What an set you are to Dixons Yardley branch and Countrywide. We’ve been with you from the start and 5 years down the line you’re still the best in the game. If you’re looking for someone with an in-depth knowledge of the mortgage world, speaks to you as a human worth no jargon and genuinely cares about you then look no further than Dave. Will never go to anyone else for mortgages/ re mortgages. Thanks Dave!

Christian · 14 June 2023

★★★★★ 5/5

Google

Big thanks to Dave smith for sorting out my second mortgage, I used dave and countrywide on my first home and he was great . Always on the phone whenever I had any questions or problems and even got back to me on his days off. I found that he Breaks things down simple so you get a great understanding of what is going on with the market and finds the best deal to suit you and gives you options that will suit you best for buying your home . I found that he explains things so you get a great understanding of the current market and what you plans might be for the future.Buying a house is a very exciting time but can also be a stressful one and I found Dave was always there to help with great advice.I’ve gotta say that I wouldn’t use any one else and I will be speaking to him when I come to remortgage in the future over all great guy and really helpful.Thanks mate

Tommy · 14 June 2023

★★★★★ 5/5

Google

Dave Smith has been nothing but exceptional for us. The service we have received from him, Dixons and Countrywide has been great. We have used Dave since or first house purchase, then again when we moved and to handle 3 x re-mortgages over the years as we have come to the end of our fixed terms and in our opinion there is no one better. If you are looking for trustworthy, reliable & speedy service there really isn’t anyone better. Nothing but praise for Dave and the team, we continue to look forward to using Dave and the team again in future.

Phil · 14 June 2023

★★★★★ 5/5

Google

I have re-let my property and the whole process has been managed by Koren. I cannot speak highly enough of her professionalism and attention to detail. She is diligent, approachable and excellent with keeping me up to date with progress. Hopefully an excellent tenant has been found and they move into my property next week. My sincere gratitude to Koren and colleagues at Dixons - an amazing stress free experience. We live in an era where its so easy to complain yet extremely difficult to compliment. I find when someone goes above and beyond the call of duty to help...well that needs calling out, many thanks Koren.

Bhupendra · 14 June 2023

★★★★★ 5/5

Google

My experience with Dixons sales and Letting agents Yardley has been nothing short of a pleasant one especially with there very amiable Letting Negotiator (Amber Bennett). Amber in collaboration with the Letting agency helped me to find not just a house but a home in a very beautiful, serene part of town. They are especially helpful and attentive to the desires and specification of the client. I highly recommend this Letting agency for anyone looking for a home and especially my friend Amber. Thank you.

Johnforte7 · 14 June 2023

★★★★★ 5/5

Google

My husband and I would like to say a big thank you to Dixon, especially Koren. Koren provided a fantastic top-class service throughout the process. She has been highly professional and responsive, and the whole process from viewing the property to referencing took less than 48 hours. She also updated us with communication, sent us a video tour instantly and worked around us for viewings. The process was so smooth and stress-free, specially since we would be relocating from another city. I can not recommend her enough. We will use Dixons again when buying our first property.

Yasmin · 14 June 2023

★★★★★ 1/5

Google

We sold our house to purchase another larger property, was not happy with the overall experience and will not be using again being there customer felt I was treated with no respect, Zoe needs to learn some manners how to deal with her customers who pay her wages . I felt she was very rude in the way she talked. Naomi was brilliant she was on-time and showed my property with confidence. I think she should be the manager at Dixon's Yardley.

Triple · 14 June 2023

★★★★★ 5/5

Google

I would highly recommend Dixons Yardley, in particular Amber, she has been extremely helpful and professional throughout this whole letting experience. She responds very quickly to any questions I may have and kept me updated with the process. She has made something that could potentially be quite stressful, simple and understandable and for that I am extremely grateful. Thank you again for all your hard work, tine and help over the last few weeks. You are a credit to the team.

Sian · 14 June 2023

★★★★★ 5/5

Google

The team at Dixons Yardley were efficient, helpful and accommodating. Both the manager, Ryan, and team member Amber guided me through the rental of my property and handled all aspects from initial valuations to finding and settling in a suitable tenant. Communication was excellent throughout and Amber was very quick to send and reply to emails, happy to meet up in branch and all matters were explained clearly. T’s and C’s, including fees, were discussed and fair for the service provided. I would certainly recommend the team at Yardley.

Dan · 14 June 2023

★★★★★ 5/5

Google

I would like to say a big thank you to Ryan and Amber. They have been nothing but kind and helpful. Amber has been so helpful, generous and very responsive when it came to helping me rent a property. She did everything in her hands to help us and allow us to move earlier into the property. She made the whole process so easy and fast I couldn't be more grateful. She was super friendly and professional. I've been searching for a property suitable for me and my family for quite a long time. It was difficult, it involved jumping from one agency to another and becoming kinda hopeless until we met Ryan and Amber. They provided us with the best options that are best suited for our family and I would highly highly recommend them to anyone. Best service by far!

Sara · 14 June 2023

★★★★★ 5/5

Google

Needed a house to rent as soon as possible. When I walked into the branch a member of staff was able to help me right away and arrange a viewing for a property on the same day. I visited the property and the agent Sophie Hodgson was polite and explained the process to me as it was the first time I was looking for a place to rent. Very impressed with the service

Akaash · 17 September 2023

★★★★★ 5/5

Google

We’ve received nothing but outstanding service from the team at Yardley. They clearly have a real knowledge of the local market; we had some ‘iffy’ advice from another local agent previously but these guys have set us straight and we’re now well on our way. As others have mentioned, Dave is clearly excellent at what he does, but we must mention Zoe, Faye and Olivia for their sound advice and (in our case) patience! Great team.

Colin · 14 June 2023

★★★★★ 5/5

Google

My experience in buying a property through Dixons was good one. Zoe Powell from Sales was especially helpful and I found Zoe to be very professional, competent and approachable. I can also say that Dave Smith was great in getting me a satisfactory mortgage deal and especially in his own standards of the service he provides, as well as his consideration for his clients. I’d happily recommend Dixons in Yardley and Zoe and Dave in particular.

Yasar · 14 June 2023

★★★★★ 5/5

Google

Great, honest, detailed and very thorough assistance from Harry Richards. Harry guided me through the whole process of a dispute in Repairs and Maintenance between landlord and tenant. Called me numerous times for an update and was forever patient. Would recommend Dixons every time!! Thank you Harry much appreciated!

Azeem · 1 December 2024