Trusted Agent profile · West Hampstead
Verified
★★★★★
1,795 reviews across 3 platforms
150 West End Lane, West Hampstead, NW6 1SD
Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Paramount Properties West Hampstead is among EA Masters 2026 winners.
EA Masters winner in seven years: 2026, 2025, 2022, 2021, 2020, 2019, 2018.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
2021 2 awards EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winner in four years: 2016, 2015, 2014, 2013. A Lettings Agency of the Year winner every year since 2013.
2015 3 Gold, 1 Silver and 1 other award Lettings Agency of the Year Awards 2015 winners
2014 1 Gold, 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2014 winners
2013 2 Gold Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2023, 2022.
2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.
Negotiator Awards winner in two years: 2016, 2014.
2022 1 Highly Commended The Negotiator Awards 2022 winners
2016 1 Silver The Negotiator Awards 2016 winners
2014 1 Silver and 1 Bronze The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleWe rented through Paramount and had a great experience with Tash who looked after us throughout our tenancy and was always extremely helpful and quick to respond to any problems we had, I couldn't recommend her more
Hi Hannah, thank you for the lovely review! It's great to hear of your great experience with us. We will make sure to pass on your kind words to Tash.
5/5
GoogleI had the pleasure to speak with Katie and Oliver and it has been an absolute pleasure. They've been very kind and patient and guided us step by step through the renting process with complete transparency. I would definitely recommend!!
Thanks for your recommendation Luigi!
5/5
GoogleWe bought our first property with Paramount Properties and they were lovely to work with. They kept us informed throughout the process and were always friendly and helpful.
Hello Imogen, Thank you for leaving us a five star review. Buying your first property is a huge step! We are so pleased to hear we were to make it a great experience for you. Thanks again and we look forward to working with you in the future! Paramount
5/5
GoogleSuper friendly and helpful, always treated well when coming to the office. Top agents!
Thanks very much Luc!
5/5
GoogleI recently sold my flat through Paramount. I can't recommend them highly enough. As a non-resident landlord, they went the extra mile, every time. Professsional, service oriented, just so helpful. They kept in regular contact with me … More
It was a pleasure working with you! Thank you for the lovely review.
5/5
GoogleGreat service from Paramount. One of the agents Dexter Franklin-Beck helped me find my dream flat in my dream location within 24 hours and the process was complete within a week. Really recommend them if you are looking for your next move.
Hi Heidi, Thanks for taking the time to leave a message. We are so glad we could help you find your dream home!
5/5
GoogleThe best real estate agent so far! They are quick in answering queries and very approachable. Thank you!
Hi Erika, thank you very much for your review!
5/5
GoogleThe team at Paramount are a cut above anything you will find in the West Hampstead/North London area. Over a 20 year period they have consistently made time to give guidance, advice and a professional service. Rob and Spencer have been … More
It's been a pleasure working with you over the last 20 years Bill.
2/5
GoogleWas waiting in excitement to view a "studio flat" advertised by this agency, only to find out that it looked nothing like the pictures. Pictures are stretched (panorama) and probably the lighting is twitched too, as the place looked much … More
Dear Christina, We are very sorry that you feel this way, I know my colleague has already reached out to you via email to address these issues with you. We had a member of staff who was extremely new at the time, and we have of course addressed this since. If there is anything else we can help you with in the future then do please let us know.
5/5
GoogleFriendly and communicative at every step of the way, Adam and Katie of Paramount were able to take a lot of the stress associated with moving/renting flats. They even left a little house warming gift, which was very much appreciated.
Hi Connor, moving into a new home is just that much better when there's a little something nice waiting for you, isn't it? We think so!
5/5
GoogleRestored my faith in Estate agents. Professional and efficient, Natasha was a delight to work with in getting everything sorted to move into my new flat.
5/5
GoogleEverything got done fast and smooth. From seeing the flat to moving in was done in under a week with Paramount taking the time to keep me informed and helping at every step from dealing with contract details to getting utilities sorted.
Great to hear the process was so smooth Joao :) We hope you're loving your new flat.
5/5
GoogleAs a buyer through a Paramount sold property, I was impressed by their communication, commitment and dedication to the transaction. I wasn't even their client, and they took better care of me as a customer than my selling agent!
We hope that you're loving your new home Christopher!
5/5
Googlethank you harry for making our moving journey smooth
5/5
GoogleI was a buyer, with Lionel Stoll from Paramount acting for the seller. He provided a fantastic service, kept me in the loop throughout and was always highly professional and never pushy. It was a pleasure to work with Paramount - highly recommended
Thanks for writing a review James - we're thrilled you had such a good experience with Paramount. We'll make sure Lionel sees your kind words too. All the best in your new home!
1/5
GoogleParamount and Landlord not acting quick enough to resolve damp walls/leak/mould. Reported on 3rd September and still nothing has been done. Although responsive, no work has actually taken place and is very frustrating.
Hi Loz, thank you for your review and I'm sorry that you're experiencing frustration in getting this issue resolved. We're looking into it straight away to find out what has prevented a quicker resolution.
4/5
GoogleGood service and attention to queries (Adam, Katie and Lucy); accommodated my requested move in date. Use of numerous sub-contractors is a bit confusing (e.g. one each for reference checks; check-in/inventory; support for moving in and … More
Thank you Simon, we will take on this feedback, as we are always wanting to improve. Good to hear you were happy with our service. We wish you all the best.
5/5
GoogleThe lettings team has been great. We found an amazing property through Paramount and the letting process was seamless. They were a little slow to respond to some queries but overall the team has been fantastic! I would highly recommend them.
Hi Grace, Thank you so much for your kind comments. If you do have any outstanding queries left - do just get in touch and we will ensure these are dealt with swiftly for you.
5/5
GoogleWe have instructed Paramount to sell our flat and were very happy with the service. The team is very professional and attentive and the flat sold very quickly given the times. We would highly recommend to retain them!
Thank you for your feedback Ehud. Glad we could be of help.
5/5
GoogleWe found our experience of Paramount very pleasant. Dexter and Jason helped us through the process of renting our first house. They were very helpful and we are very happy with our new place and would recommend Paramount to new renters. Thanks!
Glad we were able to help Anthony! Wishing you all the best in your new home.
5/5
GoogleWe had a great experience with Paramount - very efficient, friendly and attentive, with great attention to detail. Lionel, our agent, was particularly friendly, responsive and helped us get over the line as quickly as possible. Would highly recommend!
Dear Zakariya, we are glad you enjoyed the process and will pass on your kind words to Lionel.
5/5
GoogleI recently instructed Robert Lazarus to sell a 3 bedroom duplex apartment in Kilburn. It was an unusual property in that there are not many other flats of this size and therefore not straightforward to value. We interviewed several agents … More
We're thrilled you had a positive experience with us Raymond and really appreciate you taking the time to comment on your experience with Paramount.
4/5
GoogleLionel at Paramount was very helpful, and kept me updated at every stage through the process of selling my flat. He was very proactive as an intermediary between myself and the buyer, and kept the whole process moving as briskly as possible.
Thanks for writing a review Alexia, we'll pass on your kind comments to Lionel.
5/5
GoogleAs first time renters we felt really well supported and had our many questions answered. The process felt personal and more tailored compared to other agencies.
Hello Sophia, Thank you for taking the time to leave us a five star review. Renting can sometimes be a stressful time! We are happy to hear you felt fully supported throughout. Thanks again and we look forward to working with you in the future. Paramount
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.
