Paramount Properties reviews

★★★★★ 5/5

Google

I had to sell my flat in West Hampstead in what ended up being one of the worst markets for a while. It took over a year and along the way I kept adding (and subsequently removing) other agencies but Paramount was the one constant - from beginning to end. Why I stuck with them? Jamie and the team at Paramount were exceptional every step of the way - they never lost focus, sympathy to what I was going through and discipline to keep going and doing their best. Upon their recommendations, I was changing strategies along the way to find the right one in the end. They stayed on top of things, communication was smooth, clear, frequent, and I felt that they were trying their best to fight for the interest of their client. In a stressful period and situation for me, Jamie and the team were not only bringing me hope and peace, but also managed to get the best possible deal for me in a difficult market. I could not recommend them more!

Alexander · 18 September 2026

★★★★★ 5/5

Google

Jamie at Paramount was excellent throughout our purchase of a flat in West Hampstead. He kept us updated at every stage and really helped to smooth over the back-and-forth on a few contract points with the seller's side. He was always quick to respond and clearly worked to keep things moving forward, which made a real difference during what can be a stressful process. We'd happily recommend Jamie and the team at Paramount to anyone buying in the area.

E · 18 September 2026

★★★★★ 5/5

Google

I just move here from NYC and was incredibly nervous about the renal process etc. Paramount Properties and Harry (Head of Tenancy) were incredible!! I'm beyond thankful and grateful for the efficient and smooth process, his clear communications, his kindness, patience and quick responses to my many questions...I couldn't recommend this company & Harry more. Not one hiccup. This expat American girl is very, very happy. Thank you Paramount and thank you Harry. (insert heart emojis)

Rose · 21 August 2026

★★★★★ 5/5

Google

I had a great experience working with Jamie at Paramount. From the outset, he took the time to understand exactly what I was looking for and even showed me properties before they officially came onto the market that were well aligned with my requirements. Jamie was patient, knowledgeable about the local area, and always willing to answer questions or offer advice throughout the process. Communication was excellent, and the whole operation felt very organised and professionally run. Although I didn't ultimately end up purchasing a property through Paramount, Jamie was a pleasure to work with from start to finish - friendly, responsive, and genuinely helpful. I wouldn't hesitate to recommend both Jamie and Paramount to anyone looking to buy in the area.

Aisha · 6 June 2026

★★★★★ 5/5

Google

I have worked with Paramount for around three and a half years, initially through the letting and management of my flat, and more recently through the sale process which has just successfully exchanged. I particularly want to thank Jamie, who worked extremely hard during what became quite a stressful and complicated transaction. Throughout the final stages of the sale he remained proactive, responsive and persistent in keeping communication moving between all parties, helping to resolve issues quickly and pushing matters forward when things became difficult or delayed. Managing a property remotely from overseas is never easy, but Jamie’s support and availability throughout the process were genuinely appreciated. Many thanks again for all your efforts in getting the sale over the line.

Russell · 3 June 2026

★★★★★ 5/5

Google

Jamie, Spencer and the team were fantastic in acquiring our recent investment purchase in West Hampstead. It was a tricky sale which involved lots of hurdles we had to overcome. We will also be using the rental department at Paramount to look after our new asset. Jamie’s communication and persistence with all parties involved was great and I would not hesitate to recommend him to anyone buying or selling in London. Thank you Maurizio and Umberto

Umberto · 26 May 2026

★★★★★ 5/5

Google

I have only had positive interactions with all the agents throughout my time with Paramount; issues with the property were dealt with in a timely and efficient manner, paperwork and documentation was sorted professionally and agents were incredibly supportive when dealing with a difficult flatmate. There is nothing I feel they could have done better to make the experience any smoother as an agency - could recommend them enough (in particular Harry and Chris) thank you!!

Paola · 24 May 2026

★★★★★ 5/5

Google

I was a tenant with this agency for about two years, and I’ve been genuinely very satisfied with their service. Throughout this time, they have always been responsible, reliable, and well-organized. Whenever I needed support or had any issues, they responded quickly and handled everything efficiently and with care. Their communication was always professional and respectful, and it was clear that they truly care about their tenants. I would also like to give a special thanks to Chris, who was always very patient, helpful, and responded to me in a timely manner. I really appreciate his support throughout my tena Overall, it has been a very positive experience, and I would definitely recommend this agency to anyone looking to rent a property.

Roya · 22 April 2026

★★★★★ 5/5

Google

I have been dealing with Paramount for over 20 years now having rented properties managed by Paramount, rented my properties through Paramount and more recently, selling an investment property. Spencer and more recently Alessandro have been excellent in managing my properties. Alessandro was responsive and very knowledgeable. A fantastic person to have on the team. We also recently completed on the sale of a property with the help of Adam and Jamie. The sale process was smooth and we are particularly grateful for Jamie’s efforts in ensuring that the sale completed on time. Jamie was very responsive and effective in managing the sale process. I will be continuing to work with the Paramount team. Thanks everyone!

Amy · 8 April 2026

★★★★★ 5/5

Google

Having just exchanged on our first property my wife and I were very impressed with Paramount from a buyers perspective. We had a previous purchase fall through last year and the difference between the estate agents in that case and Paramount was night and day. We initially dealt with Reuben when booking a viewing of the property, he was very quick to get us in and we were not rushed at all while viewing. We clearly loved it and made an offer the same day. Paramount then put the pedal to the metal and before we knew it our offer was accepted. We then dealt with Jamie, who was very switched on throughout the process and very proactive. They assigned us Helen who was available via WhatsApp on a daily basis. The whole team from paramount was very communicative and transparent. They worked hard to get us and the seller over the line and we had a good experience as first time buyers. The buying process in England is not straightforward, but it was made much more seamless with the work put in by the EA in our case. When we are looking to sell and buy again they will definitely be my first call.

J3FF · 1 March 2026

★★★★★ 5/5

Google

This is from the perspective of a tenant who lived for 2 years in a flat in a converted period house, professionally managed by Paramount. I was in another city and I hadn’t been able to view the flat before moving in. The flat was however very true to what was advertised, I was glad to have made my decision based on the video and description they put on the ad. The contract was a transparent and well-balanced one according to my experience, good enough to protect the landlord’s property but not overly landlord leaning, which is fair to me as a tenant. Paramount has a reliable network of contractors/cleaners/engineers to deal with the ongoing maintenance of the property. There was an occasion when leaking happen from my flat and I was out of town, having left with Paramount no spare key as I changed the lock previously. They somehow worked out a solution without my presence which protected the benefit of both the landlord and tenant in an efficient manner. Paramount offers an emergency hotline which is responsive and helpful. There was a time I locked myself out and another time the smoke alarm inside the flat was mistakenly triggered, both situations were immediately answered. They are flexible to accommodate adjustments which made my life a lot easier when sorting the moves, date for monthly payment, changes made to move-out date and the associated adjustment on rent, etc., all effectively communicated (although you might expect to take a closer look in certain calculation at times). They also care to collect feedback from the tenant for personal view about the property and improvement advice when moving out. I’ve also got my deposit refunded within a reasonable timeframe. From viewing to contract signing, from daily experience to moving out, I would say everyone at Paramount are responsive and respectful. A few caring and humane company I could have come across in this city. I have recommended Paramount to my colleague who might need someone to take care of his vacant family home.

Tammyauhk · 1 February 2026

★★★★★ 1/5

Google

I collected the keys to my flat on 28th November and immediately raised several issues at check-in, all of which were noted on the inventory. These included a damaged bath panel with flies circulating, missing silicone around the bath, dead insects on the blinds, a loose toilet seat, and other basic defects. To be clear, this is not a reflection of the landlord, who I am confident is not aware of these issues. The property itself is lovely, and the problem lies entirely with the letting agency’s handling and communication. Nearly three weeks later, these issues are still not fully resolved. I have had to chase repeatedly for updates, received inconsistent information, and have not been contacted by contractors despite clearly confirming via email several times no one has been in touch and I would like the agency to handle the contractor including access to the flat etc. I was also informed internally that there were no outstanding jobs logged, which is extremely concerning. What has been particularly disappointing is the inconsistency in communication. Prior to moving in, I was contacted daily for updates despite asking for some space as I was grieving, no space was given. Business is business...However, once urgent issues were flagged at check-in on the same day, communication slowed significantly and I was left to chase repeatedly. It is also concerning that these matters have been referred to as “decorative” issues, when they clearly involve hygiene - I did not realise that flies circulating within a property would be considered a decorative matter. You can also clearly see there is a hair on the board so not sure what cleaning took place... This is not about general cleaning; it is about the condition the property was handed over in and the lack of urgency in addressing straightforward issues, God forbid a more serious issue occurs I don't have faith that things will get handled appropriately. For a reputable letting agency, this level of service is unacceptable. I would not recommend Paramount Properties based on my experience so far. I am still waiting for an update regarding rent reimbursement and hoping this issue gets resolved promptly before Christmas as it seems the agency has been stalling..not sure why but my next steps will be to get in touch with the landlord as this is appalling and incredibly stressful to deal with.

Rukshar · 13 January 2026

★★★★★ 5/5

Google

Paramount Properties were incredibly helpful throughout our whole process renting. It was easy to communicate with both Holly and Harry, both via WhatsApp and email. From viewing the property to proceeding with the paperwork, all the team were incredibly helpful and made the process so easy for us. After we moved into the flat, Harry was incredibly helpful and was able to answer any questions we had. Thank you to all the team for making the whole process easy for us and supporting us promptly whenever we needed. Finally, I would definitely recommend Paramount Properties to all prospective renters.

Jessica · 13 January 2026

★★★★★ 5/5

Google

With so many estate agents to choose from in the area to sell my flat, it was challenging to make the right choice. However, the whole experience with Paramount has been excellent ! Everything was professional, friendly, with great communication and reliability. Thank you Niall, Harrison, Jamie and above all Suzanne who made me laugh and smile when things sometimes went pear shaped with the chain!

Debra · 4 April 2026

★★★★★ 5/5

Google

We sold our flat in Swiss Cottage with Paramount in April this year and were pleased with the honest feedback and expectation of sale price. We ended up with offers really quickly. Particular thanks to Jamie for all his help and support - definitely recommend working with Jamie and team.

Emma · 6 July 2026

★★★★★ 5/5

Google

Five stars! Dexter and Isabella made the entire process of finding a flat and navigating every single step incredibly easy. Their communication was excellent, they always answered my emails fast. I felt completely supported the whole time and I am very happy with their service.

Rona · 11 August 2026

★★★★★ 5/5

Google

Wiktoria is such an amazing and diligent person to work with. I had a few situations with my flat and she made sure to continue chasing the issues until everything was done. She is also just very kind and also very empathetic!

Georgia · 24 August 2026

★★★★★ 5/5

Google

Jamie and the team were really helpful with my recent property sale. We ran into various issues (none due to Paramount) and they kept me updated, chased things up, kept things moving and ultimately got me the sale I wanted.

Rachael · 26 August 2026

★★★★★ 5/5

Google

I dealt with Jamie during my buying process, he was fantastic throughout. Always very on it, approachable, and quick to answer any questions I had. The whole experience felt smooth and stress-free from start to finish. I’d highly recommend the agency and Jamie to anyone looking for a reliable and supportive estate agent.

L · 25 May 2026

★★★★★ 5/5

Google

Very friendly from day one. Good honest tour of the property, simple signing and reference process, and very responsive. The few maintenance needs once we were moved in were handled very efficiently by the property management team. Harry is …

Fergus · 9 August 2026

★★★★★ 5/5

Google

Have worked with Paramount for all our property requirements for well over 30 years and, they have always delivered. A decent company with decent people. A huge thank you to Jamie and Niall for our recent sale. Highly recommended.

Ardeshir · 13 August 2026

★★★★★ 5/5

Google

We have recently purchased a flat in West Hampstead through Paramount Properties. Jamie was always available and responsive to our queries, even when he was away on holiday. Conveyancing is pretty slow and can be stressful and Jamie was …

Philippa · 6 August 2026

★★★★★ 5/5

Google

I have had a great experience buying through paramount. Jamie was attentive to any queries I had during the conveyancing process and communicating with the seller to negotiate terms during the process. Jamie also pushed to get things resolved in a timely manner where he could.

Neil · 25 June 2026

★★★★★ 5/5

Google

I highly recommend Paramount Agency. They have been excellent throughout the entire process. Holly was fantastic in helping me find the right flat, and the team has been great at dealing with any issues that have arisen. They are always quick to respond and resolve matters efficiently.

Khadija · 17 June 2026