Trusted Agent profile · West Hampstead

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Paramount Properties West Hampstead reviews

★★★★★ Excellent

1,795 reviews across 3 platforms

150 West End Lane, West Hampstead, NW6 1SD

Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,725

Reviews on Google

This office

Facebook logo

3.9 / 5

31

Reviews on Facebook

This office

Trustpilot logo

39

Reviews on Trustpilot

This office

Reviews

Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.

4/5

Google

Dexter and Kyla were very patient and helpful

黃洁薇Bevin · 20 September 2016

Agent replied · 19 September 2023

Thanks for the feedback, we'll make sure Dexter and Kyla see your review.

5/5

Google

The journey to finding our perfect home with Paramount was great. Thank you especially to Katie Wood and Dexter Franklin-Beck. They were transparent, helpful, contactable and supportive at every step of the way and even went that extra mile for us. Great service and truly have the customer's best interest at heart. Thanks!

Claudia · 22 April 2019

Agent replied

Hi Claudia, really glad you had such a great experience. We hope you are enjoying your new home!

5/5

Google

Our experience with Paramount has been of the upmost professionalism. Both Dexter and Katie have ensured a smooth transtition into our new home, which was fully repainted and cleaned to an immaculate standard, and have been very friendly and prompt during our conversations. I’d highly recommend to anyone thinking to rent in London!

Sophie · 22 April 2019

Agent replied

Hi Sophie - we really hope you are enjoying your new property!

5/5

Google

I have rented from Paramount Properties twice and have been extremely happy with their service, both during the flat search / move in process and as a tenant. Certainly compared to other estate agents / managing agents I have dealt with, they are helpful, friendly and most importantly honest. I would recommend them to anyone!

Emily · 20 September 2017

Agent replied · 19 September 2023

Hi Emily, So pleased that you continue to have good experiences with our lettings department. Best of luck in your new home!

5/5

Google

I have rented my properties through Paramount for a number of years and have always been completely satisfied with their service. a) Paramount find great tenants through their thorough back ground checks b) Paramount provide excellent management and maintenance services I have no problem in recommending Dexter in lettings nor Lauren in management, both great professionals.

James · 16 February 2016

Agent replied · 19 September 2023

We're pleased you continue to be happy with the Paramount lettings service James. We'll make sure Dexter and Lauren see your review too - they'll be thrilled.

5/5

Google

Callum & Lucy did a fantastic job of helping me and my partner to find our new flat. The whole process was stress-free and there was great communication throughout. We are very happy in our new flat and would recommend Paramount Properties to anyone looking to let a property in NW London.

Hannah · 29 September 2019

Agent replied · 28 September 2023

Hi Hannah, Hope you are enjoying your new home, we will pass on your thanks to Callum & Lucy!

5/5

Google

Callum & Lucy did a fantastic job of helping me and my partner to find our new flat. The whole process was stress-free and there was great communication throughout. We are very happy in our new flat and would recommend Paramount Properties to anyone looking to let a property in NW London.

Hannah · 6 September 2019

Agent replied

Hi Hannah, Hope you are enjoying your new home, we will pass on your thanks to Callum & Lucy!

5/5

Google

Our experience with Paramount has been of the upmost professionalism. Both Dexter and Katie have ensured a smooth transtition into our new home, which was fully repainted and cleaned to an immaculate standard, and have been very friendly and prompt during our conversations. I’d highly recommend to anyone thinking to rent in London!

Sophie · 15 February 2019

Agent replied · 5 September 2023

Hi Sophie - we really hope you are enjoying your new property!

5/5

Google

As a Landlord I have been using Dexter at Paramount for a number of years now and he has always been efficient, helpful, professional and a very nice guy to work with. I have no hesitation in recommending his services.

Sunil · 22 May 2022

Agent replied · 19 September 2023

Hello Sunil, Thank you for taking the time to leave us a fantastic review. We are pleased to hear that you are having a great experience with Dexter! Thanks again Paramount

5/5

Google

A big thank you to JAMIE JACOBS and ROBERT LAZARUS for selling our property in London and getting us to Brighton during Covid and lockdown, at a very good price. It was an exciting sale and they worked hard to get it sold as swiftly as possible.

Sheila · 20 February 2021

Agent replied

Hi Sheila, thank you for the amazing review and 5 stars! We will be super to pass on the kind words to Robert and Jamie and congratulations on selling your property!

5/5

Google

My partner and I bought our first property through Paramount. Tony and Robert helped us to find our dream flat in a prime location in Little Venice. Their approach has been professional and collaborative from initial negotiation to completion. I would not hesitate to use Paramount again in the future. Thanks again!

Giulia · 22 April 2019

Agent replied

Hi Giulia, We are glad we could help and hope you are settling in in Little Venice - a lovely area!

5/5

Google

Amazing! Callum at paramount was really helpful in finding us lots of properties within budget and in the areas we had specified. He proactively sent us properties to look at and helped us find our new home. Thank you so much. Would definitely recommend Paramount to friends. No fees and great service.

Jamie · 22 April 2019

Agent replied

Hi Jamie, really glad Callum could help you find your perfect pad!

4/5

Google

Extremely helpful and able to meet our requirements. Constant contact and a breath of fresh air given recent poor experiences with estate agents. Paramount were keen at all points to help us and were proactive in making our moving experience run more smoothly. Would recommend them to anyone looking for an easy and helpful move.

Craig · 16 February 2016

Agent replied · 19 September 2023

We're thrilled you had a great experience with Paramount and really appreciate you taking the time to review our service. Wishing you all the best in your new home.

5/5

Google

I have been working alongside Paramount for 2-3 years providing plumbing and heating services. The team are friendly, efficient and a pleasure to work with.

Dave · 12 September 2023

Agent replied · 19 September 2023

It's a pleasure to work with you too Dave! Thank you very much for your review.

5/5

Google

We had a great experience with Paramount. Andrew, our Letting Consultant, was very friendly and professional and Madlen, our Move-in support, was very efficient and helpful. The whole rental process has been smooth and hassle free and we would highly recommend Paramount for property rentals.

Amy · 22 May 2021

Agent replied

It's great to hear your positive feedback Amy, thank you for the shining review! We are very glad you are happy with our services. We will pass on the kind words to Andrew and Madlen. Congratulations on the move!

5/5

Google

Absolutely superb service! Paramount are by far the best property at agency I have ever dealt with. They were responsive, thorough and honest at every step of the way and seemed to truly care about us as their prospective tenants. I would highly recommend them!

Jay · 22 May 2021

Agent replied

Hi Jay, thanks for the shining review and lovely words about the team. At Paramount we strive to always be providing a supportive and caring service. We will make sure we pass on your kind words to the team.

5/5

Google

Most impressed with the service I received through Paramount during the sale of my flat in NW2. The staff were always helpful and courteous. It was a particular pleasure working with Lionel as he was very communicative and, most importantly, really proactive in helping to push the sale along.

James · 21 April 2020

Agent replied

Thank you for your feedback James, we will make sure to pass this on to Lionel.

5/5

Google

We have recently sold our flat through Paramount. I found their service exceptional. They were very polite, thorough and to the point without trying to impress. Their people know the business well and they know what they are doing. I would definitely recommend them.

Tatianna · 22 May 2021

Agent replied

Hi Tatianna, thank you for the 5 stars and wonderful review. It's always great to hear about our customers positive experiences and congratulations on the sale of your flat!

5/5

Google

We found a flat thanks to Paramount. Their team has really been efficient and friendly. We are super happy to move in and we strongly recommend Paramount agency!

Mathilde · 22 May 2023

Agent replied · 5 September 2023

Hi Mathilde Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with our team here at Paramount. We look forward to working with you in the future! Paramount

5/5

Google

Fabulous lettings and property managers. The team are very proactive and hands on, making our life as landlords easier. We couldn't be happier! Best property managers for us!!

Karina · 22 May 2023

Agent replied · 5 September 2023

Thanks for your excellent review Jelena! We're really happy to hear that you had such a great experience with us. We will make sure to pass on your kind words to the team.

5/5

Google

I have been dealing with Paramount for about 10 years now - they are always professional, thorough, pleasant and reliable. They work as a cohesive team: I received particularly good support recently from Lucy Robbins and Jason Pevovar , Lucy Shapiro , Caroline Stillman and Dexter Franklin -Beck.

Sally · 21 April 2020

Agent replied

Hi Sally, thanks for leaving us a review! We'll make sure to pass it on to our team.

5/5

Google

Worked with Paramount for 4 years now - excellent experience with lettings and property management. Successfull, good advice as well as quick and reliable. Amber Murray from property management made some necessary works easy and hassle-free for a landlord from abroad. Highly recommended! Moving on to Sales now - watch this space.....

Ulf · 15 February 2018

Agent replied

Hi Ulf, Glad Amber could help you through your works - we know there were a few bits to do! Fingers crossed for a smooth sale for you.

5/5

Google

Wonderful experience from start to finish! We are due to complete on the sale of my house and they really put the work in to ensure the sale went through. Extremely good communication through every process, especially from Robert Lazarus, and thoroughly earned their fee. Thank you Paramount.

Moses · 15 February 2020

Agent replied

Thank you Moses, we will be sure to let Robert know. Congratulations on the new home.

5/5

Google

Paramount have been fantastic in helping us find our new flat. After such awful experiences with other letting agents, we could not be happier with how this has turned out. So efficient and helpful. Thank you all!

Tilly · 22 May 2022

Agent replied · 5 September 2023

Hello Tilly, Thank you for leaving us a five star review! We are so pleased to hear you've had such a great experience with Paramount! Thanks again and we look forward to working with you in the future Paramount

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Paramount Properties West Hampstead is among EA Masters 2026 winners.

EA Masters winner in seven years: 2026, 2025, 2022, 2021, 2020, 2019, 2018.

EA Masters by year, 2025 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winner in four years: 2016, 2015, 2014, 2013. A Lettings Agency of the Year winner every year since 2013.

Lettings Agency of the Year by year, 2015 to 2013

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: ESTAS and The Negotiator Awards

ESTAS

Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.

ESTAS winner in two years: 2023, 2022.

ESTAS awards by year, 2023 to 2022
  • 2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners

    • BronzeESTAS 2023: Lettings (Tenants), London (North)
    • Best in Postcode (1)ESTAS Best in Postcode 2023
      • NW6 Sales & Lettings (Landlords & Tenants)
  • 2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners

    • GoldESTAS 2022: Lettings (Tenants), London (North)
    • SilverESTAS 2022: Best Letting Agent (Tenants) Office in the UK
    • BronzeESTAS 2022: Sales, London (North)

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.

Negotiator Awards winner in two years: 2016, 2014.

Negotiator Awards by year, 2022 to 2014

Source: The Negotiator Awards winners lists, as published, linked by year.

About Paramount Properties West Hampstead

Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

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Questions about Paramount Properties West Hampstead

Has Paramount Properties won any awards?

Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.

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