Trusted Agent profile · West Hampstead
Verified
★★★★★
1,795 reviews across 3 platforms
150 West End Lane, West Hampstead, NW6 1SD
Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleAs a client of Paramount for many years I would recommend them very highly for both sales and lettings. In my recent flat sale Robert Lazarus did an excellent job of marketing the property and then smoothing out the sale process. Thanks, Robert, for a first rate experience - I am very pleased with the outcome.
Hi Robert, Thanks for taking the time to leave a message!
5/5
GoogleParamount has been a pleasure to work with, very responsive and attentive. I cannot praise Adam and Lucy enough, they made my move go very smoothly and were very accomodating to my requests. Now that I have been in the property for over a week I am very happy with Steve as well. Thank you guys!
Hi Catarina, glad we could all be of help! We hope you are settling in to your new home.
5/5
GoogleSold our flat through Paramount - whole experience was hassle free. Great photography, which certainly helped, and then the first person through the door ended up buying it. The team at Paramount were communicative and when there were any issues with the buyer, they jumped on it. Not much more to write because the whole thing was pretty straightforward.
Thanks Jonathan, glad that we were able to make selling your home hassle free. Wishing you all the best in your new home.
5/5
GoogleHollie has always been very attentive whenever we needed anything from Paramount whilst we were living in one of their managed properties. It has been a very smooth and easy experience whenever we had to report any issues with the flat they dealt with it promptly. Would be happy to recommend them to others
We really appreciate your recommendation William!
5/5
GoogleGreat experience using Paramount. We bought our first property in London. The professional sales agent Lionel guided us throughout the purchase process and help to facilitate the communicate between different parties. Highly recommended.
Hi Deborah Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Lionel, and the team! We look forward to working with you in the future! Paramount
1/5
FacebookYou guy's are the worst set of people to deal with on earth, renting a house to me without the heathers working which cause my son of a year old nose bleeding due to cold, when I reported to customer service they sent me Heather fan worsting the illness for me and my son.
Hi Tia, I'm really sorry to hear that your son is ill. I'd like to look into this further, but I don't see your name in our system. I am unable to find your name here (or the name you left the same Google review under) in our system and I am concerned …See more
5/5
GoogleVery refreshing dealing with Ollie and Jankie at paramount. Thanking them personally for their assistance. Five star!
Hi Kafeel, thank you kindly for your review! It's been wonderful working with you to help you find your new home.
1/5
GoogleThey are so unprofessional, if yoy want to get a property with them you will have to do everything, search the property, call them many times, then try to get an appointment to view the property and at the end 5min before the viewing will cancel it by text (not even a phone call)!
Good afternoon, I am really sorry that you have had an issue with any type of viewing! I am afraid I can't find your details registered with us at all - could I ask you to send me your contact details via email, and we can look into this or help point you in the right direction? Reagan@paramount-properties.co.uk.
5/5
GoogleAs the dust settles on our new home, I wanted to write to express my gratitude to the team and most of all Robert. Our move was very complicated and drawn out(over 15 months!) but during this time his tenacity and patience were amazing. Without his help and advice it would have been much more stressful. Well done!!
Thanks for taking the time to write a review Matthew, we're pleased you had a good experience with Robert and the rest of the team. We hope you are now happy and settled in your new home!
5/5
GoogleParamount have let my property for nine years and have been excellent. They have recently refurbished my flat; their high level of competence, project management expertise and professionalism have been impressive. I am delighted with the results! Thank you so much, Spencer and the rest of the team!
Hi Gemma, thanks for the shining review and lovely words about the team here at Paramount. It's great to hear such positive feedback. We will be sure to pass on your kind words to Spencer and the team.
5/5
GoogleCory & Kaitlin have been a great duo to work with so far, as we transition into our new home! They have been very efficient, speedy and a pleasure to work with(:
Hi Ms Lannacone Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Cory & Kaitlin! We look forward to working with you in the future! Paramount
5/5
GoogleExcellent experience with Paramount. My partner and I just moved to the country so it was helpful to work with such friendly people who were great communicators and happy to help us
Hello Michele, Thank you for your excellent review! We're really happy to hear that you had such a great experience with us. We will make sure to pass on your kind words to the team.
5/5
GoogleJamie J. was a star - worked tirelessly to push the deal the whole way through
Thanks for your 5 star review Etai!
4/5
GoogleVery professional and experienced. Always fair and willing to give advice. 15 years and can’t complain
Hi Ewen, Thanks for leaving us a great review! 15 years with Paramount is a pretty long time, and we're so glad to hear that we've been able to provide you with such a great experience for such a long time!
5/5
GoogleAdam and Janki have been very helpful through the whole renting process. We had no issues with Paramount and their complimentary service of Just Move In was also very beneficial. I have to say I have been very impressed so far.
Hi Laura, thank you for the kind review! It's always great to hear about our residents positive experiences with us.
5/5
GoogleHighly appreciate how Dexter and Janki helped us throughout the process of finding a place we can truly call home. They were very responsive and were always happy to help. One of the best renting experiences I have had so far!
Hello Peter, Thank you for taking the time to leave us a fantastic review. We are pleased to hear that Dexter and Janki were helpful in finding you a new home! Thanks again and we look forward to working with you in the future. Paramount
5/5
GoogleIncredible experience with Paramount - every step of the letting process was very straight forward and simple. Especially a joy to work with Dexter and Lucy, who were so patient with us and very communicative. Loved our experience and thankful for all of their help.
Hello Norapple, Thank your for taking the time to leave us a fantastic review. We are pleased to hear that you had a great experience with Dexter and Lucy. We look forward to working with you. Paramount
5/5
GoogleA big thank you to JAMIE JACOBS and ROBERT LAZARUS for selling our property in London and getting us to Brighton during Covid and lockdown, at a very good price. It was an exciting sale and they worked hard to get it sold as swiftly as possible.
Hi Sheila, thank you for the amazing review and 5 stars! We will be super to pass on the kind words to Robert and Jamie and congratulations on selling your property!
5/5
GoogleI could not be happier with the service provided by paramount, they were helpful reliable and kept me up to date every step of the way. You will not be disappointed
Hi Siobhan Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with our team here at Paramount. It is great to hear that you highly recommend us and we look forward to working with you in the future! Paramount
5/5
GoogleRecently purchased through Paramount and was impressed with Jamie's professionalism and approach during the whole process. He kept us updated in a timely manner and was a pleasure to deal with.
Hi Harry, Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Jamie and the rest of our sales team here at Paramount. It is great to hear that you highly recommend us and we look forward to working with you in the future! Paramount
5/5
GoogleI can only speak positively of Paramount Properties as they have been extremely responsive and clear from the moment we secured the property. I would highly recommend them to anyone looking for a property in London.
Hi Paul Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with our team here at Paramount. We look forward to working with you in the future! Paramount
5/5
GoogleParamount were incredibly attentive from the start and with their help we were able to find the perfect new home. We are especially grateful to Dexter and Jason who helped us navigate the letting process and made the whole thing less daunting. I highly recommend Paramount if you're looking for a helpful, friendly and reliable agency!
Hi Nadine - thanks so much for your positive feedback. Enjoy your new home!
5/5
GoogleWe've worked as a contractor with Paramount for over 20 years repairing and replacing white goods in managed properties. Paramount are extremely professional and easy to work with and their management team make our life easy and take good care of their tenants, landlords and contractors. Their accounts department are also helpful and easy to deal with.
Thanks for taking the time to write about your experience with Paramount. We take pride in providing a professional service and are pleased you find our management and accounts team helpful and easy to deal with.
5/5
GoogleSALE - Despite the challenging market, Lionel and the sales team delivered incredible results generating more than 15 visits in 3 days and a number of competing offers at the asking price. The marketing material was top quality thanks to a very good photographer. Communication was also great all along until completion.
Thanks for the great review, Romain! We will make sure to pass on your kind words to Lionel and the sales team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Paramount Properties West Hampstead is among EA Masters 2026 winners.
EA Masters winner in seven years: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
2021 2 awards EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winner in four years: 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2013.
Lettings Agency of the Year by year, 2013 to 20152015 3 Gold, 1 Silver and 1 other award Lettings Agency of the Year Awards 2015 winners
2014 1 Gold, 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2014 winners
2013 2 Gold Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2022, 2023.
ESTAS awards by year, 2022 to 20232023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.
Negotiator Awards winner in two years: 2014, 2016.
Negotiator Awards by year, 2014 to 20222022 1 Highly Commended The Negotiator Awards 2022 winners
2016 1 Silver The Negotiator Awards 2016 winners
2014 1 Silver and 1 Bronze The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.
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Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.
