Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI could not view the flat physically as I was outside London, but the video tour has been helping a lot and the team called me afterwards to get my thoughts/ answer any questions I had.
The team has really helped our move to be as smoothly as possible. They deliver high-quality customer services.
Aurelie · 14 February 2021
Agent replied
Hi Aurelie, thank you so much for such a positive review. At Paramount we strive to always be providing a efficient and supportive service. We will make sure we pass on your kind words to the team.
★★★★★ 1/5
GoogleMy experience at Paramount Properties was awful. The agency was horrible to me. I know of 2 other people rented from Paramount Properties and did them wrong! I lost my deposit and accused for damaging the property though I provided evidence from day one I entered the property. Please save your money and look somewhere else.
Bilel · 25 July 2020
Agent replied
Hi Bilel, unfortunately we're questioning whether this is a legitimate review as it is very similar to one left a couple of days ago, which has been followed by a flood of 1-star reviews by people who have never been clients of ours, in some cases also referencing a friend. All deposits are protected, and in cases where there is damage to a property either the tenants and the landlord will come to an agreement or a third party adjudicator representing the deposit protection scheme will make an impartial decision based on evidence presented. Luckily we find that in the vast majority of cases our tenants take great care of their properties and things rarely reach this point. We'd be happy to discuss the process further with you and answer any questions you may have. Please do give us a call at 020 7372 0202 or send us an email at info@paramount-properties.co.uk.
★★★★★ 5/5
GoogleI’ve recently rented a flat with Paramount. Had a great experience, very thankful for all the help from Ayesha and Ollie!
Kseniia · 22 May 2024
Agent replied · 14 February 2024
Thanks for your review Kseniia, we hope you're loving your new home!
★★★★★ 5/5
GoogleRob Lazarus and Tony Mixides recently sold my flat and they provided a 5* service, I could not recommend them enough. I had engaged a number of agents on a multi-agency basis and Paramount were the one agent who got me the most viewings and finally sold my flat. I would not hesitate to use them again. Thanks guys!!
Daven · 22 April 2019
Agent replied
Dear Daven, We are glad that we were able to help!
★★★★★ 5/5
GoogleMoving in to London for the first time and looking for a flat is really stressful but Paramount Lettings proved to be the right choice for helping me out. Dexter and Katie are both very friendly and patient. They are always keen to help with any queries. The whole procedure was simple and quick. Really glad to meet them!
Nikos · 22 April 2019
Agent replied
Hi Nikos, We hope you are enjoying London and your new flat!
★★★★★ 5/5
GoogleWe used Paramount to sell our property in West Hampstead. Throughout the process, Umar provided a thoroughly professional service, keeping us up to date and helping the sale run smoothly. Thanks to his local knowledge and book of clients, we were able to accept an offer within a week of putting the property on the market.
Christian · 22 May 2020
Agent replied
Thank you for your kind feedback Christian. Umar is a great agent who has a lot of knowledge in the property industry. We will pass on your kind words!
★★★★★ 5/5
GoogleEstate agents in general in London have a pretty poor reputation, and we've experienced some first hand. BUT Paramount have been fabulous helping us with our move into a rental and sorting out teething issues. Extremely pleasant and responsive, especially our contact Tash and everyone else associated with the process. Many thanks.
Hamish · 22 May 2021
Agent replied
Thank you Hamish! Here at Paramount we try to make the experience as easy as possible so it's great to hear that you found the process pleasant and responsive. We will be sure to pass on the kind words to Tash.
★★★★★ 5/5
GoogleI’ve rented my property with Paramount for about 7 years now. Over that time I’ve built a really good relationship with them and they always work hard to deliver a great service and get me a fair rental price for my flat. They’re also really nice people, which just makes life easier.
Samuel · 22 May 2021
Agent replied
Hi Samuel, thanks for the shining review and lovely words about the team here at Paramount. We will be sure to pass on your kind words.
★★★★★ 5/5
GoogleI can only speak positively of Paramount Properties as they have been extremely responsive and clear from the moment we secured the property. I would highly recommend them to anyone looking for a property in London.
Paul · 22 May 2023
Agent replied · 22 May 2026
Hi Paul
Thank you for a great 5 star review!
We are so pleased to hear that you've had such a great experience with our team here at Paramount.
We look forward to working with you in the future!
Paramount
★★★★★ 5/5
GoogleFantastic agency! They have taken care of us, treated us like actual human beings - which is rare with a lot of agencies these days.
Special shout-out to our agent, Adam Wright & the management team.
N · 22 May 2023
Agent replied · 5 September 2023
Thank you for leaving us this review NR - we'll make sure Adam and the management team receive your special shout-out!
★★★★★ 5/5
GoogleLucy and Dexter at Paramount could not have been more helpful! We had such a positive experience with them. They guided us the entire way and helped us with everything we needed. Honestly so happy they were assigned to us and to have found this company. Would 100% recommend using them, I will definitely never change companies.
Anni · 18 November 2019
Agent replied
Thank you for your feedback Anni. We will make sure to pass this on to Lucy and Dexter.
★★★★★ 4/5
GoogleLow agency fees and friendly helpful staff (thanks Dexter and Jason). Would recommend.
Jessica · 20 September 2016
Agent replied · 19 September 2023
Thanks for the review Jessica, glad we were able to help.
★★★★★ 5/5
GoogleTim was lovely to deal with and very professional. I'd recommend using Paramount.
Lara · 20 September 2016
Agent replied · 19 September 2023
Great to hear that Lara, thank you very much for writing a review.
★★★★★ 5/5
GoogleI bought & sold my property through Paramount several years apart, with Robert as my main contact both times - and always had a very positive experience. The responsiveness & communication was excellent, and there is a real willingness to help move the process forwards and get a positive outcome for both buyer & seller.
Sabrina · 20 July 2020
Agent replied
Hi Sabrina, thank you for the shining review! We will be sure to pass on the positive feedback to Robert and the team
★★★★★ 5/5
GoogleParamount were communicative and organised throughout, and I’m so thankful for all of their help in buying my first flat!
Izzie · 22 May 2024
Agent replied · 23 August 2024
We really appreciate your review Izzie, and we wish you the absolute best in your new home!
★★★★★ 5/5
GoogleAdam and Katie were very helpful during all the renting process.
Lara · 20 September 2018
Agent replied · 19 September 2023
Dear Lara, thank you for taking the time to leave a review!
★★★★★ 5/5
GoogleParamount have been fully managing both my properties in London. They are consistently excellent, being proactive with any issues and really effective in finding new tenants quickly. They're a great team with customer service genuinely at the heart of what they offer me. Thank you!
Gordon · 22 May 2022
Agent replied · 5 September 2023
Hello Gordan,
Thank you for taking the time to leave us a five star review!
We pride ourselves on our great management department, we are so pleased to hear that you're having a fantastic experience with them.
Thanks again!
Paramount
★★★★★ 5/5
GoogleIncredible experience with Paramount - every step of the letting process was very straight forward and simple. Especially a joy to work with Dexter and Lucy, who were so patient with us and very communicative. Loved our experience and thankful for all of their help.
Nora · 22 May 2022
Agent replied · 5 September 2023
Hello Norapple,
Thank your for taking the time to leave us a fantastic review.
We are pleased to hear that you had a great experience with Dexter and Lucy.
We look forward to working with you.
Paramount
★★★★★ 5/5
GoogleGreat agency! Thanks Katie and Adam :)
Javier · 22 May 2020
Agent replied
Thanks Javier for the great review! We'll make sure to pass on youre message to Katie and Adam.
★★★★★ 5/5
GoogleI have rented out my flat in Kilburn through Paramount on and off for 15 years. They are super efficient, do everything they say will do, very pro-active and responsive and I trust their advice.
Dan · 22 May 2023
Agent replied
Thanks for your excellent review Dan! We're really happy to hear that you had such a great experience with us. We will make sure to pass on your kind words to the team.
★★★★★ 5/5
GoogleAshleigh, Katie and Adam helped us find the perfect flat! We are thrilled to have found our new home and it wouldnt have been possible without their help. They answered all of our questions and made sure we felt comfortable along the process. Would definitely recommend them to anyone trying to find the perfect new home.
Jenny · 18 November 2019
Agent replied
We are so glad you've found a flat you love. Thank you for your feedback, we will make sure Ashleigh, Katie and Adam are aware.
★★★★★ 5/5
GoogleMonica from Paramount has responded within no time for my plumbing leakage issues at 77, Gabrielle house flat and helped getting it fixed same day. Highly appreciate the quick turnaround and help. Many thanks
Velagaleti · 22 May 2023
Agent replied · 5 September 2023
Hello Velagaleti,
Thank you for taking the time to leave us a fantastic review!
We are over the moon to hear that you have had such a great experience with Monica and our asset management service. We will be sure to pass this review on to Monica.
Thank you again and we look forward to working with you in the future!
Paramount
★★★★★ 5/5
GoogleMy experience with Paramount and with the agent who led the purchase of the property was very positive.
Alexi · 22 May 2024
Agent replied · 17 October 2023
Thanks for your review Alexi and we hope to work with you again in the future!
★★★★★ 5/5
GoogleQuick and efficient process, online portal made it very easy to track the status of your tenancy offer.
Dan · 22 May 2024
Agent replied · 23 August 2024
Hi Dan! Thanks for leaving us a 5 star review! We look forward to working with you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
