Trusted Agent profile · West Hampstead

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Paramount Properties West Hampstead reviews

★★★★★ Excellent

1,795 reviews across 3 platforms

150 West End Lane, West Hampstead, NW6 1SD

Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,725

Reviews on Google

This office

Facebook logo

3.9 / 5

31

Reviews on Facebook

This office

Trustpilot logo

39

Reviews on Trustpilot

This office

Reviews

Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.

5/5

Google

The team at Paramount were super professional, helpful, communicative and efficient. Even when Covid hit my property was looked after and we closed the deal despite the challenges. I have a lot of experience with agents over the year and Paramount were most definitely the nicest and most amenable I have every worked with. I would definitely recommend them without hesitation.

Kate · 22 May 2021

Agent replied

Thanks for the kind review Kate! It's great to hear that you would recommend us after finding the team professional and helpful.

5/5

Google

All went v smoothly and we rented a v nice house through Paramount

Matt · 22 May 2021

Agent replied

Hi Matt, thank you for the 5 stars and fab review! We hope you love your new home!

5/5

Google

Whole process was managed really well and Dexter was a great help both before and just after we moved in. … More

Roisin · 31 December 2016

Agent replied · 19 September 2023

Hi Roisin. Thanks for your positive review - we hope you're very happy in your new home :)

5/5

Google

Paramount have restored my faith in estate agents! I've had bad experiences in the past with previous agents but from start to finish Paramount went above and beyond. From working round the clock to get the deal over the line, to the high end technology used for viewings / reporting maintenance issues, there was someone knowledgeable and helpful always on hand. Big thank you's to Spencer, Natasha and Kyla!

Sandra · 15 February 2018

Agent replied · 19 September 2023

Thanks for the great review, Sandra! Glad you enjoyed our new 3D tour. All the best.

5/5

Google

Dexter has done a fantastic work to rent out my property without actually putting it to the market and following all the repairs and improvements before they got in.

Cecilia · 22 May 2024

Agent replied · 30 December 2023

Hi Cecilia, it's been a pleasure working with your to rent out your property! Thank you very much for your review!

5/5

Trustpilot

I’ve just purchased my first home and…

I’ve just purchased my first home and Jamie from Paramount was excellent throughout the house buying process. He was helpful, kept me informed and went above and beyond.

Anaïs · 10 June 2024

Agent replied · 11 May 2026

Hi Anais! Thank you so much for leaving us a great review! We'll be sure to pass your kind words over to Jamie!

5/5

Google

Katie and Dexter were very professional, friendly and efficient. It has made our move much less stressful! Thanks!

William · 20 September 2019

Agent replied · 19 September 2023

Hi William - glad we could help!

5/5

Google

Paramount have been amazing!! Both sales and post sales have been great! Very fast responses, all issues sorted and nothing for me to worry about at all! Their just move in service is great too! I usually dread contacting estate agents but they’ve made it so easy for me! They make renting hassle free.

Omgitsshalini · 22 May 2022

Agent replied · 5 September 2023

Hello! Thank you for taking the time to leave us a five star review. We are pleased to hear that we have made your experience on the lettings and sales side both hassle free and stress free, its what we strive for! Thanks again and we look forward to working with you in the future. Paramount

5/5

Google

Adam and Madlen were very professional and helpful from start to finish.

Holly · 22 May 2021

Agent replied

Hi Holly, thank you for the review and 5 stars! We will be sure to pass on your positive feedback to Adam and Madlen.

5/5

Google

As a house buyer I’ve been very impressed with the whole Paramount service. I’ve been dealing with Leighton Dewitt and the whole process has been so professional and efficient. He’s always been punctual for viewings, amazingly quick at responding to questions and gone more than the extra mile to try and secure my purchase. I wouldn’t hesitate in recommending Paramount.

Richard · 22 May 2021

Agent replied

Hi Richard, thank you so much for the wonderful review and 5 stars! We will be sure to pass on your kind words to Leighton.

5/5

Google

Paramount (Jamie Jacobs) were fantastic. Having changed from a not-so-successful estate agents, Paramount managed to arrange viewings quickly and had secured 2 offers shortly after. This required no chasing on my part and the whole process thereafter was efficient and well-communicated at all times.

Matthew · 22 May 2023

Agent replied · 5 September 2023

Hi Matthew Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Jamie & the Team. It is great to hear that you highly recommend us and look forward to working with you in the future! Paramount

5/5

Google

I am very happy with the excellent service I have received from Paramount. They are always very responsive, even over the weekends and evenings when reporting maintenance issues. Paramount are outstanding from the other agents we have dealt with in the past. They always kept us updated and informed throughout referencing and continue to deliver a flawless service now we are settled in the property.

Lauren · 18 November 2019

Agent replied

Thanks Lauren!

5/5

Google

Everything went perfectly thanks to paramount agencies. We found a flat quickly and all the administrative burdens became easy... Many thanks

Jacques · 20 September 2016

Agent replied · 19 September 2023

You're welcome! Happy to have helped :)

5/5

Google

Fantastic letting agency that have made moving as easy as possible. Lauren, Ayesha and Dexter have been a pleasure to work with and I couldn't recommend Paramount more.

Amelia · 22 May 2024

Agent replied · 23 August 2024

Thank you Amelia!

5/5

Google

We found Sam and Jason to be really helpful, kind and always willing to answer any questions we had. Having dealt with 'big' estate agents in the past, Paramount come second to none. Nothing was ever too much! If we're lucky enough to afford our own place in the future, I'm sure we'll be using Paramount again! Sam and Jason are a credit to the agency. Good work guys!

Rita · 16 February 2016

Agent replied

Thanks Éva - this will put a smile on Sam and Jason's faces!

5/5

Google

Paramount were diligent and responsive throughout the process of our house sale - and when an offer was made and accepted, they were proactive in helping to move the purchase through to exchange and completion as rapidly and smoothly as possible. I would definitely recommend them to anyone thinking of selling their property.

Adrian · 22 May 2022

Agent replied · 5 September 2023

Hello Adrian, Thank you so much for leaving us a five star review. We will be sure to pass this on to the sales team! Have a great weekend and we look forward to working with you again in the future. Paramount

5/5

Google

Great service and very reliable. Oliver Gorman was fantastic to work with! Thanks again for all your help.

Sergei · 20 September 2018

Agent replied · 19 September 2023

Hi Sergei, Thanks for your lovely comment!

5/5

Trustpilot

The extra mile.

Paramount went the extra mile and then some to make this sale happen. Great communication and assistance every step of the way. Sound advice too.

David · 2 September 2025

5/5

Google

Had a fantastic experience with Paramount. Dexter and Jason were very helpful. Would highly recommend using Paramount to others.

Wing · 20 September 2017

Agent replied · 19 September 2023

Thanks for your feedback. Always great to hear positive reviews on the team! Hope you're enjoying your new home.

5/5

Google

I cannot say enough good things about Lionel. We were working with him to buy a property and he was truly exceptional. Calm. Reasonable. Not pushy. Informed. Structured. Got his stuff together. Available always. After the service that he has provided throughout I highly doubt any other real estate agent will compare. If you get the opportunity to work with him, take it.

MMH3 · 15 February 2020

Agent replied

We will make sure Lionel receives your kind review!

5/5

Google

Great service and hope they will keep it up. Thank you Callum Lee and Lucy Robins.

Dragos · 20 September 2019

Agent replied · 19 September 2023

Hi Dragos, Thanks we will pass on your kind review to the team!

5/5

Google

It was a truly seamless, painless, efficient and effective experience with Jamie Jacobs from Paramount. He was totally on the ball, highly communicative and very helpful at every step of the way. I sold my property in a short time and received the asking price. I couldn’t have asked for any more.

Charlotte · 22 May 2022

Agent replied · 5 September 2023

Hello Charlotte, Thank you for taking the time to leave us a fantastic review. This is exactly what we aim to provide here at Paramount and we are so pleased to hear we did exactly that! Thank you again and we look forward to working with you again. Paramount

5/5

Google

Chloe and Katie at Paramount gave my girlfriend and I incredible service and support when finding and moving into our new flat. I would go as far to say they were by far the best letting agents I have used in 6 years of living in London, using 3 different other letting agents. I would highly recommend them to anyone. Thanks again, Jack and Libby

Jack · 15 February 2019

Agent replied

Jack & Libby, we hope you are enjoying your new home!

5/5

Google

Excellent service with renting our new flat from Katie and Dexter. Their communication with us has been great so far. They are pleasant and answer the telephone quickly, even when clearly busy. They were knowledgable about the properties they showed us, and honest about what they expected from us as tenants. This is, by some distance, the best letting agent I have used so far.

J · 15 February 2019

Agent replied

Wow what a lovely review - I am sure Katie and Dexter will be really pleased to read this! Wishing you all the best in your new home!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Paramount Properties West Hampstead is among EA Masters 2026 winners.

EA Masters winner in seven years: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winner in four years: 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2013.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: ESTAS and The Negotiator Awards

ESTAS

Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.

ESTAS winner in two years: 2022, 2023.

ESTAS awards by year, 2022 to 2023
  • 2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners

    • BronzeESTAS 2023: Lettings (Tenants), London (North)
    • Best in Postcode (1)ESTAS Best in Postcode 2023
      • NW6 Sales & Lettings (Landlords & Tenants)
  • 2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners

    • GoldESTAS 2022: Lettings (Tenants), London (North)
    • SilverESTAS 2022: Best Letting Agent (Tenants) Office in the UK
    • BronzeESTAS 2022: Sales, London (North)

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.

Negotiator Awards winner in two years: 2014, 2016.

Negotiator Awards by year, 2014 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

About Paramount Properties West Hampstead

Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

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Questions about Paramount Properties West Hampstead

Has Paramount Properties won any awards?

Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.

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