Trusted Agent profile · West Hampstead

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Paramount Properties West Hampstead reviews

★★★★★ Excellent

1,795 reviews across 3 platforms

150 West End Lane, West Hampstead, NW6 1SD

Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,725

Reviews on Google

This office

Facebook logo

3.9 / 5

31

Reviews on Facebook

This office

Trustpilot logo

39

Reviews on Trustpilot

This office

Reviews

Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.

5/5

Google

I'm super happy about the service I received. Both, Chloe and Lucy made the whole process fun smooth and enjoyable. Thank you!

Jakub · 22 April 2019

Agent replied

We're really glad to hear that you enjoyed working with Chloe and Lucy! Thanks Jakub.

5/5

Google

We just sold our property with Paramount. The team have been incredible from start to finish. Not only highly professional, but it was the added attention to detail and incredible care. We were constantly updated and they helped to politely facilitate all conversations in a timely manner. They were an absolute joy in what can be a very difficult and emotional process. Thank you again. A real pleasure.

Amanda · 15 February 2020

Agent replied

Thank you Amanda, we are glad you were happy with our service. We wish you all the best.

5/5

Google

Excellent and diligent service from Soroush and the team, from valuation to marketing to closing and managing the sale! Highly recommended!

Steven · 20 September 2019

Agent replied · 19 September 2023

Hi Steven, Thanks we will pass on your kind review to the team!

5/5

Google

I have been with Paramount for coming up to four years and can thoroughly recommend the company. Dexter and Joe in paticular have been extremely friendly and helpful in helping me find properties as well as being quick to help and deal with any issues or questions. It's been a pleasure to have been a Paramount tenant and I would recommend them to anyone looking for a quality renting experience.

Steph · 15 February 2019

Agent replied

Hi Steph, Thanks for your continued custom!

5/5

Google

Sam and Jason at the paramount team were an absolute pleasure to use as letting agents. Sam did not waste our time with random flats and took us to several flats meeting our requirements. he was extremely flexible with regards to working ours and accommodated all our needs. once we closed our flat, Jason provided excellent and prompt support with all our pre-move needs. All in all they both provided excellent service!!

Oren · 15 February 2017

Agent replied · 19 September 2023

Sam and Jason are going to be very happy when they see your kind review! Thank you for taking the time to provide us with feedback and we wish you lots of happiness in your new home.

5/5

Google

Renting with Paramount especially at a time with a high volume in the renting business was very smooth. I've received the attention that would make me thing otherwise, all my doubts and enquiries were accounted for. I would definitely recommend and work with them in the future.

Bora · 22 May 2023

Agent replied · 5 September 2023

Hi Bora Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with our team here at Paramount. It is great to hear that you highly recommend us and we look forward to working with you in the future! Paramount

5/5

Google

Excellent service from Lauren and Henry

Adrian · 22 May 2025

Agent replied · 22 May 2026

Hi Adrian, Thank you so much for leaving us a fantastic review! We’re so pleased to hear that you had an excellent experience with Lauren and… Henry (aka Harry😄). Jokes aside, we’re so glad the team made the process a smooth one for you! All the best in your new chapter of renting with Paramount! …

5/5

Google

My experience with Paramount has been absolutely fantastic. After viewing more than a two dozens of apartments, I finally found myself in the very capable hands of Chloe who helped me find my first apartment in London. Quick in answering all my questions and queries, Chloe and Katie have been most helpful in any way and I can't imagine having a better lettings agent than Paramount. Two thumbs up!!!

Yi · 15 February 2019

Agent replied

Hi Yi - we really hope you enjoy your first apartment!

5/5

Google

Paramount Properties managed the sale of our property.Despite selling not in a very "hot" property market they promised they will find a buyer within specific timelines and they delivered!! Very satisfied with their service particulalry from Lionel Stoll who was tasked with finding us a buyer. His professionalism, commitment and the way he managed difficult moments is next to none.Great job Lionel and Paramount Properties!! Peri

Periklis · 22 May 2020

Agent replied

Thank you for your kind feedback Periklis. Lionel is a great agent who has a lot of knowledge in the property industry. We will pass on your kind words!

5/5

Google

We recently bought a flat through Paramount, and we had an amazing experience. Dan and Robert helped us throughout the process, from finding the place we fell in love with to providing us contacts for the solicitor. They answered all our queries promptly and we have always been informed of the progress. They helped us in negotiating what furniture to retain and the final price too.

Francesco · 22 May 2020

Agent replied

Thanks for the great review, Francesco! We are glad you were happy with our service. We will make sure to pass on your kind words to the Sales team. Congratulations on your new home!

5/5

Google

We found Paramount to be incredibly helpful when searching for a flat to rent. Janki and Ollie have been fantastic so far. They were both really helpful and responded swiftly when we queried about removing some furniture and amending a minor detail on our contract. Fingers crossed they continue to keep up this level of service for the remainder of our tenancy!

Jessica · 22 May 2021

Agent replied

Hi Jessica, thank you for the kind review! It's always great to hear about our residents positive experiences with us.

5/5

Google

Fantastic service by Jason and Adam made things very easy for my partner and I whilst we were abroad travelling. Great online system making the whole application easy. Great amount of contact from Jason and Adam keeping us up to date with the goings on and being genuinely helpful and great at their jobs

Benjamin · 22 April 2018

5/5

Google

Great letting service overall. The team (specifically Aaron &Jason) ensured that I found an appropriate property to rent very quickly and arranged a viewing not soon after. The paperwork was done in an efficient manner and the staff at Paramount ensured that I understood what was going on every step of the way. It is my first time letting in London and I am glad that I came across Paramount.

Hasan · 15 February 2018

Agent replied

Hi Hasan, Thank you for your kind comments - we will be sure to pass on to Jason and Aaron. We wish you all the best in your new home!

5/5

Trustpilot

First class service

Paramout manage a property for me. It’s never been fallow, rents have always been good, and the experience has always been a great one. I’d have them manage any property I own.

James · 16 April 2024

Agent replied · 23 October 2024

Thanks James - pleasure to hear from you as always!

5/5

Google

The best estate agents I've dealt with in London by far! Friendly, professional and so helpful. Thank you Adam and Katie!

Nadine · 20 September 2018

Agent replied · 19 September 2023

Hi Nadine, Great to see such positive reviews! Wishing you all the best!

5/5

Google

We have worked alongside Paramount Properties for many years, supplying furniture. Extremely professional company and a pleasure to do business with. The staff are always hugely helpful, accommodating and efficient.

Broadway · 22 May 2024

Agent replied · 19 September 2023

Thank you very much for leaving us a review! It's been a pleasure to work with you and we look forward to many more years to come :)

5/5

Google

Strongly recommend using Paramount (and in particular Lionel) if you are looking to buy. Extremely helpful from start to finish!

Sacha · 22 April 2019

Agent replied

Hi Sacha, Thanks we will pass on your kind review to the team!

5/5

Google

This is a really incredibly efficient agency with an incredibly attentive staff. We recently requested a furniture replacement from Paramount and Mark Durban quickly and efficiently addressed our requests and concerns without any stress. In under 24 hours it was delivered and set up in our flat. I am very pleased with this agency and highly recommend working with any of the staff here. Very pleasant experience over the last year.

Andriana · 16 February 2016

Agent replied

Thanks for taking the time to write a review Andriana. We're pleased that you had a great experience with Paramount and wish you all the best in your home.

5/5

Google

Amazing experience! I rented a new flat and working with Dexter and Jason was amazing! They are professional and very helpful! … More

Andrei · 1 January 2016

Agent replied · 19 September 2023

Thanks for taking the time to write a review Andrei! We're glad you had a great experience with Paramount and will make sure Dexter and Jason see this review too - they'll be thrilled.

5/5

Google

Paramount managed my property (now sold) with total professionalism and made everything easy. They were incredibly responsive and helpful about some tricky issues and gave me fantastic advice. I am very grateful to have found them to take over the management of my property from an incompetent firm. I only wish I'd found them sooner!

Louise · 22 May 2022

Agent replied · 5 September 2023

Hello Louise! Thank you for taking the time to leave us a fantastic review! We are so pleased to hear our management department provided you with a great service from start to finish. Thanks again and we look forward to working with you in the future! Paramount

5/5

Google

Dan was fantastic all the way through

Oliver · 22 May 2022

Agent replied · 19 September 2023

Hello Oliver, Thank you for taking the time to leave us a five star review! We are pleased to hear you had a great experience with Dan. Thanks again and we look forward to working with you in the future. Paramount

5/5

Google

Jamie and Adam did a great job selling our flat, reaching a good price in a tough market - they stepped in and got very involved to get our sale over the line when things dragged on!

Robert · 22 May 2025

5/5

Google

Absolutely excellent and professional services

Paul · 22 May 2025

Agent replied · 22 May 2026

Thanks Paul, we really appreciate your feedback!

5/5

Google

Kind and communicative, Paramount (Lionel specifically) are the kind of people you want to work with when going through the rather stressful process of property selling/buying. We were buying through Paramount, which was relatively straightforward, but Lionel ended up directly helping with our sale (which was with a different agent) as it was so complex. He really went above and beyond and was super responsive.

Katy · 22 May 2020

Agent replied

Thank you Katy, we will pass on your kind words to Lionel. We understand this process can be very stressful, however we are glad we could help!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Paramount Properties's Google reviewsLeave Paramount Properties a review

Awards

The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Paramount Properties West Hampstead is among EA Masters 2026 winners.

EA Masters winner in seven years: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winner in four years: 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2013.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: ESTAS and The Negotiator Awards

ESTAS

Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.

ESTAS winner in two years: 2022, 2023.

ESTAS awards by year, 2022 to 2023
  • 2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners

    • BronzeESTAS 2023: Lettings (Tenants), London (North)
    • Best in Postcode (1)ESTAS Best in Postcode 2023
      • NW6 Sales & Lettings (Landlords & Tenants)
  • 2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners

    • GoldESTAS 2022: Lettings (Tenants), London (North)
    • SilverESTAS 2022: Best Letting Agent (Tenants) Office in the UK
    • BronzeESTAS 2022: Sales, London (North)

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.

Negotiator Awards winner in two years: 2014, 2016.

Negotiator Awards by year, 2014 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

About Paramount Properties West Hampstead

Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

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Questions about Paramount Properties West Hampstead

Has Paramount Properties won any awards?

Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.

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