Trusted Agent profile · West Hampstead
Verified
★★★★★
1,795 reviews across 3 platforms
150 West End Lane, West Hampstead, NW6 1SD
Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleFirst class service, Lauren couldn’t possibly be more helpful
Hi Bernard, thanks for leaving us a five star review! We're so pleased to hear you've had a great experience with Lauren - we'll be sure to pass this review on to her!
5/5
GoogleVery reactive and professional. You are in safe hands.
Hi Julien, thank you so much for leaving us a great review. The "you are in safe hands" really made us smile. Thanks again and we look forward to working with you again in the future.
5/5
GoogleWe rented with Paramount Properties since 2011 and have only just recently moved out due to buying our house. We have loved living in our Willesden Green flat, the moving in process was smooth and any issues we had with the flat during the time we lived there were dealt with swiftly. We were sad to leave our flat and would like to thank all Paramount staff who have always been helpful.
Hi Claire, We are really glad you have finally been able to move into your new home! Wishing you all the best, Reagan, Steve & team.
4/5
GoogleDexter & Kirti from Paramount Properties have really excelled, during this extremely stressful and difficult time that were all going through they have gone the extra mile for me from start to Finnish responding way out of business hours really going the extra mile and sorting out any discrepancies really quickly made me feel that I was in capable hands. Thank you so much to both of you. Frazer
Thank you Frazer! We're really pleased to hear that you had such a great experience with us and are always happy to go the extra mile for our customers. We will pass on this feedback to Dexter and Kirti.
5/5
GoogleRecently bought a property through Lionel. He is very experienced and knowledgeable. Lionel was always available and responded quickly and helpfully.
Thank you for your feedback and congratulations Hannah! We will make sure Lionel receives this feedback. We are glad you were happy with our service.
5/5
GoogleAdam and Madlen were very friendly, quick and professional, we are very happy with our new flat!
Hi Lucy, thank you for the lovely review and congratulations on your move! We will be sure to let Adam and Madlen know about your kind words.
5/5
GoogleMany thanks to Paramount. I realy enjoy my brand new flat. Thank you to Adam, Lucy, Mario and all staff. … More
We're very glad to hear that you're happy in your new flat Leon!
5/5
GoogleAmazing agents that go above and beyond for their tenants.We were locked out of the apartment and one of the agents came in on the weekend to give me their set of keys and we were about to be faced with a very expensive locksmith charge ! So grateful
Hi Kristin, Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with the Team. It is great to hear that you highly recommend us and look forward to working with you in the future! Paramount
5/5
GoogleParamount were perfect for us. (We sold our Queen's Park flat July 2016 through them, exchanging on Referendum day!). Paramount estate agents Tim Gray and Lionel Stoll were positive in their approach, gave good advice and were always on hand, interested and generous with their time when we needed them. Everything went very smoothly. We thoroughly recommend them.
5/5
GoogleMy husband and I have been very impressed with Paramount Properties: we have found Robert's team to be intelligently proactive in their search for the right buyer for our home; consistently motivated; knowledgeable about the market and at a personal communication level both helpful and accessible. We feel we have been provided with a very high standard of service. I strongly recommend them to anyone thinking of selling their home in the area.
Hi Ashleigh, Glad we could secure a buyer for you - of course if you ever need any further help do let us know!
5/5
TrustpilotGreat team
Everyone I have dealt with always goes the extra mile and has a great attitude. Brilliant at finding good tenants and managing the process efficiently. My tenants have always reported good service from Paramount too.
Hi Lisa, thanks for leaving us a great review! Our goal is to make the move in process as seamless as possible for both the owner and the resident - we're so pleased to hear this has been your exact experience!
5/5
Google5 out of 5. Great work from the beginning to the end. Very helpful guys especially Katie, Adam and Steven. Keep it up !!
Hi Edvinas, great to hear thanks for leaving some feedback!
5/5
GoogleFantastic service. Sold 2 separate properties for us in record time, both close to asking price. Even when things went wrong, they were on top of every step. Could not recommend more highly.
Hi Badri, we really appreciate your review and we hope to work with you again in the future!
5/5
GoogleOliver was very professional and a great assistance in hunting for the right properties. I am very pleased to have successfully purchased with his help
Hi David, Thanks so much for your review. We hope you'll be very happy in your new home.
5/5
GoogleExcellent service. Katie and Adam were very friendly and always responded promptly and were able to accommodate all of our special requirements.
Hi Nikolaos, I am so glad we were able to make life a little easier for you!
5/5
GoogleEfficient service. Kept me informed all the way!
Hi Bal! Thank you for leaving us a five star review! We're big on communication, we're so glad to hear you felt informed at every step! Thanks again and we look forward to working with you in the future!
5/5
GoogleExcellent team, very responsive, and considerate. Highly recommend.
Hi Claire, thank you so much for leaving us a five star review! We pride ourselves on communication and care here, we're so glad to hear of your experience! Thanks again and we look forward to working with you in the future!
1/5
GoogleAwful when it comes to dealing with tenants.
Hi Dulwich Flute, thank you for taking the time to leave feedback and I'm very sorry to see that you've not had a great experience. We'd really like the chance to understand what's gone wrong to see if we can make things right. If you're open to it, please contact Reagan at reagan@paramount-properties.co.uk to let us know what didn't go well. If you'd be open to sharing a call, just let us know the best number to reach you on. Thanks again and I hope we can turn this around!
5/5
GoogleLeighton was very friendly and prompt in answering my many questions as a first time Buyer
Hi Krazyk, thanks for the lovely review. We're so glad we were able to provide the friendly, fast and professional service that you needed!
5/5
GoogleHuge thanks to Sam Jacobs and Jason Pevovar for finding me an AMAZING apartment & making it happen so quickly. Couldn't recommend Paramount more highly.
Thanks for a lovely review! We're thrilled that we were able to help you so swiftly and wish you all the best in your new home.
5/5
GoogleDexter was very professional throughout the entire application process. I would recommend both Dexter and Paramount to anybody looking to enter into a tenancy agreement.
Thanks Colin, really appreciate you taking the time to provide feedback.
5/5
GoogleHad a great experience overall renting a flat via Paramount, Chloe and Jason were really helpful and friendly. Would recommend Paramount to others
Hi Rania, Lovely to hear - will be sure to pass on your thanks to Chloe and Jason.
5/5
GoogleBoth Ayesha and Dexter have been extremely helpful and professional in dealing with all queries I have had throughout. Very quick response and a very straightforward and easy renting process. Highly recommended.
Hello Nikolina, Thank you for taking the time to leave us a five star review! Thanks again and we look forward to working with you in the future. Paramount
5/5
GoogleI had an amazing stress free transaction with Jamie at Paramount. He is attentive to detail, very friendly and down to earth with good market knowledge, I would highly recommend him .......
Hi Sara, Thank you for leaving a great 5 star review! We are so pleased to hear that you've had such a great experience with Jamie in our Sales team. We look forward to working with you in the future! Paramount
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Paramount Properties West Hampstead is among EA Masters 2026 winners.
EA Masters winner in seven years: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
2021 2 awards EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winner in four years: 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2013.
Lettings Agency of the Year by year, 2013 to 20152015 3 Gold, 1 Silver and 1 other award Lettings Agency of the Year Awards 2015 winners
2014 1 Gold, 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2014 winners
2013 2 Gold Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.
ESTAS winner in two years: 2022, 2023.
ESTAS awards by year, 2022 to 20232023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.
Negotiator Awards winner in two years: 2014, 2016.
Negotiator Awards by year, 2014 to 20222022 1 Highly Commended The Negotiator Awards 2022 winners
2016 1 Silver The Negotiator Awards 2016 winners
2014 1 Silver and 1 Bronze The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
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Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.
