Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought in West Hampstead with Oliver and Reuben’s help. Oliver was instrumental in getting things resolved professionally and quickly, often going above and beyond. Would thoroughly recommend and use going forward.
Chris · 4 May 2026
Agent replied · 7 May 2026
Thank you, Chris, for your kind review. We're so pleased that Oliver and Reubenwere able to support you so effectively throughout your purchase. It's great to know Oliver's proactive approach made a difference. We really appreciate your reccomendation and look forward to working with you again in the future.
★★★★★ 5/5
GoogleParamount Properties have managed my portfolio of properties across London for 6 years, and they consistently deliver outstanding service. They do a fantastic job in letting and managing our portfolio throughout the city, and their expertise in instructing contractors is particularly impressive, maintenance issues are handled swiftly and efficiently with reliable tradespeople who do the job right the first time.
Spencer and Reagan run an excellent operation, supported by an accounts department that is second to none, financial reporting is always clear, accurate, and delivered on time. Every member of their team provides first-class service and genuinely cares about looking after your investments as if they were their own.
Whether you have one flat or 100 flats, do not think twice about using their services. They are simply the best in the business.
David · 19 April 2026
Agent replied · 22 October 2024
Hi David, thanks for leaving us a five star review! We're so pleased to hear you've had a fantastic experience with Lauren, we'll be sure to pass this review on to her, we know she'll be so pleased.
★★★★★ 5/5
GoogleParamount is an extremely friendly, personable agency. Not only did they find me the perfect flat and helped me through the process of buying it, but they also put me in touch with their residential refurbishment company which offered excellent support with number of small jobs. A special shout-out to Reuben who rescued me when I had managed to lock myself in, and to Danny from Wizard Electric who often works with Paramount and really is a wizard when comes solving any kind of problem with lighting and electricity. He literally made the new flat shine, and created amazing solutions even for tricky problems. And he helped me put together a dining table - just as an extra!
Ulrike · 19 April 2026
Agent replied · 13 April 2026
Hi Ulrike, thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Paramount Properties and that Reuben and Danny provided exceptional service. It’s fantastic to know that we could assist you not only in finding your perfect flat but also with the refurbishment. We truly appreciate your kind words and look forward to continuing to support you in the future!
★★★★★ 5/5
GoogleGreat renting experience with them. Sandro and team were awesome!
Akshay · 18 September 2026
Agent replied · 25 September 2026
Hi Akshay - really pleased to hear it! Thanks for your kind words.
★★★★★ 5/5
GoogleDan Chandler has been absolutely amazing to deal with. He’s always proactive, professional, and genuinely friendly. He goes the extra mile to help out and is consistently quick to respond to any questions or issues. It’s rare to come across someone so reliable and easy to communicate with. Thank you so much Dan!
Nikolas · 13 October 2025
Agent replied · 13 May 2026
Thank you so much nikolas for your wonderful feedback. We're so pleased to hear Dan's proactive and friednly approach made such a positive impact. We'll be sure to share your kind words with him! He'll really appreciate it!
★★★★★ 5/5
GoogleBrilliant property management service. Huge thanks to Alessandro for being helpful, communicative and responsive to a Landlord's needs.
Maz · 18 July 2026
Agent replied · 20 July 2026
Thank you so much for your wonderful feedback, Maz! We're thrilled to hear that you had a great experience with our property management service. Alessandro truly embodies our commitment to being helpful and responsive to our clients' needs. … More
★★★★★ 5/5
GoogleAmazing experience with Paramount buying my first home. Jamie was professional, friendly, and made the whole process easy and stress-free. Couldn't have asked for better support. I highly recommended Paramount to anyone looking to buy a home.
Raul · 13 February 2026
Agent replied · 13 April 2026
Hi Raul, Thanks so much for the review here - we are so pleased we could assist in buying your first home!! Wishing you all the best.
★★★★★ 5/5
GoogleHighly recommend Paramount Properties. They were very responsive and easy to communicate with. Special mention to Dexter who helped us out more than we could ask for and went above and beyond in his work. He was so helpful in making the stress of flathunting so much more manageable and calmer! Thank you so much.
Pippa · 13 August 2025
Agent replied · 13 May 2026
Wow, thank you for a wonderful review! We're so pleased to hear that your experience was so positive and that Dexter's support made such a difference during your flat hunt. We'll be sure to pass on your kind words to him, he'll be delighted to know his efforts helped make things smoother and less stressful for you.
★★★★★ 5/5
GoogleMy first time renting a flat through Paramount Properties and I have to say that we were delighted by every aspect of the service. The whole experience was 'Five Star'!
The personal attention by the team, the support and the advice we were given, everything was excellent.
Many thanks to Spencer and the rest of the team.
Russel · 10 July 2025
Agent replied · 13 May 2026
Thank you Russel for a fantastic review! We're so pleased your first experience renting with us was such a positive one. Spencer and the whole team really appreciate your kind words and are thrilled to have made it a five-star experience!
★★★★★ 5/5
GoogleI had a lovely experience with Paramount and particularly with Ollie Gorman. He was always extremely helpful and patient throughout my let with them. Even when I was looking for a property, Ollie was quick to help me identify new prospective properties and got me into a flat as quickly as can be expected. Very appreciative for all of his help.
Hadley · 22 May 2025
Agent replied · 22 October 2024
Hi Hadley! Thanks for leaving us a five star review! We're so glad to hear you've had a great experience with Ollie, we'll be sure to pass this review on to him! Thanks again and we look forward to working with you in the future!
★★★★★ 5/5
TrustpilotOutstanding service from Paramount!
Paramount have supported me for a number of years both on the lettings and then sales side. Firstly I worked with Ollie and his team in lettings, they did an exceptional marketing video and my property was let out both times within a week. The additional services they provided meant that did not need to arrange separately (I.e checkin/out and end of tenancy cleans etc) which made the entire process more seamless. The professionalism from start to finish was outstanding.
Then I had the pleasure of working with Jamie and Harrison from Paramount Properties during a sale. Their dedication, professionalism, proactiveness and commitment to going above and beyond truly impressed me. Their knowledge of the market and attention to detail was remarkable. There were a few bumps in the road (not to do with Paramount) and they worked tirelessly to ensure the sale completed.
In summary, I cannot recommend Paramount enough! If you’re looking for a team that delivers outstanding service, then look no further!
Victoria · 2 September 2024
Agent replied · 11 May 2026
Hi Victoria! Thank you for leaving us a five-star review! We are so pleased to hear that you've had a great experience across both our lettings and sales service! We'll be sure to pass your review on to them!
★★★★★ 5/5
GoogleGreat experience with Paramount as my property management & letting agents. I’ve worked with Dexter & Sandro for years… they are always efficient, professional and great to work with! (Making it easy to be a landlord for my property in London) - thank you!
Kate · 13 November 2025
Agent replied · 19 September 2023
Thank you for your kind words and for working with us over the years! It really means a lot to us. We're over the moon to hear that Sandro and Dexter have helped make being a landlord feel easier and more straightforward for you. Thank you for trusting us; we look forward to continuing to look after your London property.
★★★★★ 5/5
GoogleWe have lived at our property for 2 years and recently had to leave quite quickly due to circumstances out of everyone’s control. Everyone at Paramount, especially Wiktoria and Dexter have been amazing. Very understanding of the situation and we felt like our best interests were really considered. Thank you!!
Maddison · 13 September 2025
Agent replied · 30 December 2023
That's wonderful to hear Maddison, thank you very much for your review!
★★★★★ 5/5
GoogleSmoothest moving process we’ve experienced! Dexter and Harry were very responsive and attentive from the initial viewing of the flat to the collection of the keys. We found the flat impeccable on our moving day, and they made sure we have a good first night, leaving us a bottle of wine in the living room. Cannot recommend this agency enough!!
Sandra · 22 May 2025
Agent replied · 8 November 2024
Hi Sandra! Thank you so much for your kind words! We're thrilled to hear that Dexter and Harry made your move-in experience the smoothest yet. It’s wonderful to know you found the flat in perfect condition and enjoyed the welcome gift. Your recommendation means a lot to us, and we’re so glad to have helped make your first night in your new home special. If you ever need anything, don’t hesitate to reach out, we’re here for you!
★★★★★ 5/5
GoogleI had a great experience buying my first flat with Paramount, led by Jamie. The transaction wasn’t the simplest, but Jamie was always prompt, supportive, and proactive throughout the process. Really appreciated his help from start to finish, thanks!
Sofia · 11 December 2025
Agent replied · 11 May 2026
Thank you for your lovely feedback, Sofia, and congratulations on buying your first flat! We're delighted Jamie could support you throughout a tricky transaction. We're glad you felt looked after from start to finish. Enjoy your new home!
★★★★★ 5/5
GoogleVery professional outfit who provided me with excellent, insightful guidance which led to my house being sold. Liam and the team were clear in communicating what needed to be done and how it could be achieved. Really appreciate their efforts.
Mark · 14 August 2026
★★★★★ 5/5
GoogleParamount were wonderful in helping to buy my first flat. With organising the first viewing Reuben was amazing and really efficient and quick to answer any questions I had about the property. Then Jamie and Suzanne were really supportive through the process and helped a huge amount with their guidance helping everything come together, super friendly and really responsive.
Marla · 22 May 2025
Agent replied · 22 May 2026
Hi Marla, thank you so much for leaving us a great review! Buying your first flat is a huge milestone, we're so pleased to have been a part of it! We will be sure to pass your review on to Reuben, Jamie and Suzanne - they will all be absolutely delighted! Thanks again, and we hope you enjoy your new home!
★★★★★ 5/5
GoogleProperty Manager Joan was incredibly responsive and had a plumber at my flat within an hour to fix a boiler issue, resolving everything efficiently and making the whole experience smooth and stress‑free.
Alex · 11 February 2026
Agent replied · 11 May 2026
Thank you, Alex, for taking the time to share your experience. We're so pleased to hear that Joan was so responsive and able to arrange a plumer so quickly to resolve the boiler issue. Ensuring problems are handled efficiently and without stress is exactly what we aim for. We really appreciate your feedback.
★★★★★ 5/5
GoogleDuring late 2025, I engaged JLL for a rental property valuation. George Lamb conducted the assessment and delivered comprehensive market insights, including current rental values, demand levels, and detailed comparable properties that had recently let in the area. His transparent approach and clear explanation of expected rental income gave me confidence in moving forward.
Based on JLL's valuation, we proceeded to market the property. Amelia Hoskin quickly identified a tenant who matched our criteria perfectly. The entire process was streamlined and professional from start to finish, with the final agreed rent matching the guide in price George had recommended in his initial assessment.
The service demonstrated strong market knowledge, efficient execution, and clear communication throughout, resulting in a successful letting that met both our timeline and financial expectations.
Melinda · 10 February 2026
Agent replied · 10 July 2026
Thank you for leaving such detailed feedback and a five star review.
★★★★★ 5/5
GoogleHolly and the team at Paramount are fantastic. They have managed four of our rental properties for over a decade and we are very happy with the service. In particular, we appreciate how knowledgeable they are about the market and how they advise us on decisions which makes the process much easier for us.
Gareth · 13 July 2025
Agent replied · 13 May 2026
Hi Gareth, Thank you for your continued trust over the years. It really means a lot to us. Holly and the team will be so pleased to hear your kind words. We're glad our advice and market insight have helped! We are looking forward to many more years working together.
★★★★★ 1/5
GoogleI was extremely disappointed with my experience with Paramount during the check-out of my last apartment, specifically in relation to how my deposit dispute was handled.
The landlady initially attempted to retain almost half of our deposit for a range of claims that we strongly disagreed with. We formally disputed these deductions through the deposit protection scheme.
During this process, I received a personal email from Alessandro at Paramount which felt highly inappropriate and unprofessional. Rather than acting as a neutral intermediary, the tone of the message appeared to pressure us into settling, suggesting that the landlord would likely “win” if the matter went to court. This came across as intimidating and undermined trust in Paramount’s role as a fair managing agent.
Ultimately, the dispute was resolved fully in our favour, with only a very small amount deducted, a fraction of what the landlady had initially tried to claim and Paramount was backing up. This outcome clearly demonstrated that the original claims were excessive.
This experience left me with little confidence in Paramount’s impartiality or tenant advocacy. I would personally avoid working with them again and would advise others to be cautious when it comes to deposit matters.
Simon · 7 February 2026
Agent replied · 11 May 2026
Dear Simon,
We're very sorry that you are unhappy with the handling of the situation here. To clarify, we did not manage this property on behalf of the owner, our involvement was only at the end to try and assist in finding an agreement between yourself and the owner in terms of proposed deductions.
It's always difficult when two parties have completely opposing views at the end of the tenancy, however, we did our best to offer advice to both sides and find a way to resolve amicably. When this can't be done, it's our job to then guide you towards the TDS dispute service so you can make use of your right to have the case independently adjudicated (as is what happened here).
I've reviewed the communication with Sandro and I can see the owner had raised the issue of the flat being sublet as a point against the cost of changing the locks. This tenancy breach, however, was not used to garner agreement for the other deposit charges - I am very sorry if you felt that it was. We wanted to raise all the points we knew the owner would raise at dispute in an attempt to reach an amicable decision for all parties.
Hopefully you are happy with the adjudication outcome, and are settled in your new living situation. We wish you the very best in your next property.
★★★★★ 5/5
GoogleI just recently went through the process of buying my first flat through Paramount Properties. I want to thank Jamie Jacobs, who was friendly and informative whilst showing me around my (now!) flat, and recommended me a great Solicitor. …
Alice · 27 November 2025
Agent replied · 13 May 2026
Thank you so much for sharing your exeperience, Alice! Huge congratulations on buying your first flat! We're delighted to hear that Jamie made the viewing process feel friendly and informative, and that his recommendation was helpful. It's … More
★★★★★ 5/5
GoogleParamount Properties were excellent to deal with. It was very easy to request and set up a viewing of a property and Harry and Ollie kept us informed all along the way and were always on hand to answer any questions. From putting an offer in and clearance checks to getting the keys, Harry and Ollie were brilliant.
Alex · 22 May 2025
Agent replied · 10 December 2024
Hi Alex, thank you so much for leaving us such a brilliant review! Over the last few years we've worked hard to ensure that, from the point of enquiry to the point of move in, our process is as easy and smooth as possible. We are so pleased to hear of your experience! We hope you enjoy your new home and should you need anything from us moving forward, please don't hesitate to reach out!
★★★★★ 5/5
GoogleSandro has been so incredibly helpful and efficient. His input and suggestions have proved to be invaluable. He understands the limitations of dealing with Camden Council as our flat is ex council. Good management is particularly important for us as we live in Australia and have to trust that everything is working well.
Sue · 10 July 2025
Agent replied · 13 May 2026
Hi Sue, thank you very much for taking the time to leave us a review! Sandro will be so pleased to se it as well. We're proud to be your agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
