Paramount Properties West Hampstead reviews

★★★★★ 5/5

Google

We rented our flat through Callum who was very professional and incredibly responsive throughout the negotiation, keeping us thoroughly informed. Katie was a great help in managing the move and we felt very welcome and well-looked-after throughout. Thank you.

Barney · 22 April 2019

★★★★★ 5/5

Google

The quality of service was exceptional from the flat visit to the move-in. A special thank you to Adam and Lucy for making our experience so great ! I highly recommend Paramount to anyone looking for a new home.

Charlotte · 22 April 2019

★★★★★ 5/5

Google

Tash at Paramount was the managing agent of the flat next door to mine when both properties were affected by leaks and water damage. It was a complicated process but Tash did a brilliant job of getting things sorted and was always easy to contact and communicate with. I don’t think the problems would have been sorted properly without Tash and I would definitely recommend the property management service she provides on that basis.

Liam · 22 May 2022

★★★★★ 1/5

Google

NEVER AGAIN! The worst agency I have dealt with in my whole life. Firstly, they created tones of headache when I wanted to end the tenancy agreement earlier after the break-clause term. It took me from March (when I first requested to break it) till June to sort this out. They didn't even give me an option to find replacement myself, but gave preferential option for my flatmate to find a replacement on behalf of me. When I said this situation is causing mental and physical disorders, they said "it is none of our business". Now when I am finally out of the property, I am being charged £800 off my deposit for damages that have happened after I have left. Surely no professionalism, work ethic and sense of responsibility. NEVER AGAIN

Adile · 22 May 2021

★★★★★ 5/5

Google

I write as an agent, involved in a chain (on the sale of a flat), working alongside the team at Paramount (at initial stages, with Lionel Stoll; then-continued with Robert Lazarus). Very impressed with Paramount's services. Lionel's communication was extremely professional, keeping us up to date with the progress. Robert helped greatly before the exchange, working with us to accommodate in terms of various arrangements that helped the deal go through. Thank you and best wishes for further successful transactions and happy clients/buyers!

Georgiana · 22 May 2021

★★★★★ 1/5

Google

I have been trying for over a week to book a viewing. Always goes to the admin team, no one is available! The agent, name Dexter, respond to my email and called me and asked me loads of loads of questions, at the end he missed understand and mixed some questions and simply said 'the landlord is looking for a couple, I said, yes we are a couple! and he said , you know what! there is an offer on the property and I will contact you if that didn't proceed. I am 100% sure that the flat is available! he took it personally and decided to not to give me the viewing just because he didn't liked me! terrible service. LANDLORDS PLEASE AVOID !!!!

Elaheh · 22 May 2021

★★★★★ 1/5

Google

Having rented with Paramount twice and also having a friend who's used Paramount with similarly frustrating experiences, I genuinely cannot fathom why the ratings here are so high. Essentially, anywhere they can find something which they can add a small but not insignificant fee of £25 to £40, they absolutely will. At the point of moving out, they feel far more like an extortion service than a letting agent, charging well over double the market rate for services. £25 for a tiny blue mark which requires one lick of paint on a banister (pictured) and £6 each for 5 light bulbs (especially given that half the bulbs in the house died within two weeks of us moving in, as highlighted to Paramount). This was in a 3rd/4th floor duplex, where some moving marks are unavoidable, even though we used professional movers. Also see pictured "yellow stains to table" which are supposedly shown in the picture. That'll be another £20. The Paramount defence will be that they work with a third party for these check outs, which obviously doesn't mean much as it's pretty clearly in their interest to find miniscule defects they can charge £25+ for. Sadly, at the point of asking for what's left of your deposit back, there is very little you can do but accept these charges, PLUS their double market rate cleaning charges (which they then add VAT to). As a final note, Paramount initially described the kitchen of our new flat as "modern", before insisting that we paid for a dishwasher to be purchased and installed ourselves if we wanted one. Upon leaving six months later, the landlord so generously offered to pay back 75% of the dishwasher price (but none of the installation fees). Two weeks later, the 75% payment still hasn't been received. Odd when Paramount are usually so enthusiastic to insist on payments being made, it doesn't seem to bother them as much when it's an outgoing from their client.

Ian · 22 May 2021

★★★★★ 1/5

Google

After two years of tenancy managed by paramount, I'm changing my review to 1 stars ( i would do 0 if I could) They are an absolute nightmare when it comes to your Account Manager to deal with any issues, moving out, inventory, etc Completely landlord-orientated, lack of communication, zero efficiency when it comes to bureaucracy, you will need to deal with different departments for different things and they won't communicate among themselves. I found myself repeating issues and questions over emails, over and over and over. One guy will tell you is fine to do something, then someone else will say the opposite. No transparency and no clarity at all. If you are a landlord, you're in luck. If you are a tenant, pay extra attention to your inventory (inch by inch of your property) and get loads and loads of patience when dealing with your Account Manager. I'm super happy I don't have to deal with them anymore.

María · 22 May 2021

★★★★★ 2/5

Google

We were really looking forward to renting with an agency for a change, especially one as highly regarded as Paramount. However, since move-in last month, any issues seem to be dealt with at a snails pace. We were told the blinds were broken in the master bedroom before moving in, a month and a half later they’re still broken and our follow-up emails are going unanswered. They’re twisted, snapped and unusable. We have a hob failing to work, bathroom wall lights not turning on, peeling lining paper, (we thought they’d be mentioned in the inventory report but they weren’t and we received the report a month after move-in). We’re worried that raising these concerns will either go unanswered or take until next year to resolve. We had a property inspection that we waited in for this morning so we could raise the issues in person but nobody even showed up to that. No cancellation or apology. They’re nice people and I’m sure they mean well, we’re just really disappointed. This is all pretty basic stuff so we don’t have much faith for the next couple years in the property.

S · 22 May 2021

★★★★★ 5/5

Google

This is the second time I used Paramount, first as a buyer, and when it was time to sell my flat, my choice was quite clear that I would use Paramount. Their pictures and video was absolutely stunning and made my flat look great. We launched the sale just after the lockdown and Robert, the head of sales, together with his team Lionel and Daniel, managed to pull together a terrific response and a large number of viewings over two weeks until we got our offer. Once the sale was agreed, they were on hand throughout the whole sales process in contact regularly with the buyer and their solicitor to facilitate the legal process. I would not hesitate to recommend anyone to use them in West Hampstead.

Yael · 22 May 2021

★★★★★ 5/5

Google

Best agency I have had in 5 years in UK! Lucy and Dexter have been just amazing and super helpful and efficient!! They made everything smooth and clear ! Such a great experience! They are the best!!!!! Updated... Just over a year later, we are again using Paramount's services to rent a flat and the experience with Madlen and Oliver have been great, super good communication and easy process !! Definitely we can say that Paramount team is amazing and consistent 😁

Noémie · 22 May 2021

★★★★★ 1/5

Google

I'm looking to rent and really liked the look of a flat listed with this agency. Tried to get in touch to arrange a viewing but the experience has been nothing short of, for the lack of a better word, odd. I was told to wait for 24 hours (that window isn't small) until an agent got back to me. I had a whole afternoon available so tried again to be told about the same time frame. I had to see if I could manage my schedule and arrange a time to view the flat today so bit the bullet and called the office and again the non-agent personnel started parroting the same stuff about waiting 24 hrs... What?! Sure, you get the message that these people have their priorities somewhere else but to not call a potential client in two days? Common courtesy is one of the things NOT paramount to this business.

Jawad · 22 May 2021

★★★★★ 5/5

Google

We recently sold our one-bedroom flat via Paramount and cannot recommend them highly enough. They are very clear about the segment of the market they specialise in and were able to get us asking price for our property with only one viewing. All this while in the middle of the 2020 pandemic and after the initial stamp duty holiday buying frenzy. We spoke to two other agents and were starting to doubt if there was a demand for our flat. Paramount, however, let us set the listing price, worked with us on the photos and presentation and were willing to push to find the right buyers to get us asking price, while others weren’t. They are decent folk who speak to you like a normal human being. And they were responsive and helpful every step of the way. They were instrumental at the end of the process in getting an exchange and completion date locked in, after three months of persisting with a particularly tricky solicitor who represented our buyer. Leighton and Robert at Paramount were particularly outstanding people to work with. Leighton worked tirelessly right up until completion and even afterwards to ensure all parties were 100% happy.

Brett · 22 May 2021

★★★★★ 5/5

Google

The whole Paramount team are great and we are very pleased they manage our properties. A special mention goes to Tash Hearn for all of her hard work, day to day, making sure that the properties stay in good condition to the benefit of the tenants. Thank you also to the finance team for their regular statements, supporting us throughout the year and particularly when it comes time to reconcile everything for tax return completion, and also to the lettings team that give us good advice to get properties rented quickly and at fair value. Great work Paramount team!

Neil · 22 May 2021

★★★★★ 5/5

Google

Andrew and Janki have been AMAZING from the moment we first contacted Andrew. Professional and still have a side to them that is very personal, it has made our experience so lovely and we are even more excited to move into our new home! They were super thorough and have made it very easy for us to handle documentation and understand what is required from our end. Given the pandemic has caused lots of changes in the way things are done, Paramount have made it so that most process is digital and socially distanced when viewing the property. Just an overall great experience given we viewed and picked up keys within a week! We were kept fully informed of progress on our application as well.

Amardeep · 22 May 2021

★★★★★ 5/5

Google

Worked with Paramount for many years and wouldn't use anyone else. Everyone is so helpful and goes the extra mile to ensure the satisfaction of both me and my tenants. Still the best agent I have ever used for purchases, sales and rentals. Always go the extra mile and do things over and above what you expect. They have let properties for me since 1998 through good markets and bad and can honestly say they have never let me down and always given exemplary service. Definitely no 1 in West Hampsted and beyond.

David · 22 May 2021

★★★★★ 5/5

Google

Katie, Aaron and the team were brilliant as we moved into our new flat, making us all feel very at home straight away. Richard is now looking after our property and has been very helpful. We love the flat also!

Tom · 22 April 2018

★★★★★ 5/5

Google

Lionel and his team have been helpful and consistent in their efforts to sell my property. Very good at staying in touch, moving things forward, unfailingly polite, keeping both myself the buyer in the loop. I would definitely recommend Paramount.

Fiona · 22 April 2018

★★★★★ 5/5

Google

The Paramount team was very responsive and organised. The paperwork and signing process for our new home went smoothly

Claudimira · 13 July 2025

★★★★★ 5/5

Google

Our first time renting through an Agency, and Paramount did not disappoint from start to finish. We dealt with Adam & Jason. Both were genuine, kind and responsive throughout the whole process. Thanks Guys, we love our new home!

Sasha · 20 September 2018

★★★★★ 5/5

Google

So glad to have met Lionel and Paramaunt, they helped me to find “the” flat I really wanted in my chosen area , Lionel has been extremely professional and helpful in all the steps . Highly recommended

Ilaria · 20 September 2019

★★★★★ 5/5

Google

Communication was great throughout and Paramount were always on hand for calls. They were great during the sales process providing good updates. They got a great price for my flat, the agents are very freindly, down to earth and not salesy which made everything easier. I would 100% recommend! Special shout out goes to Leighton Dewitt making it all seamless and easy during the pandemic and stamp duty deadline which can’t be easy!

Harry · 22 May 2022

★★★★★ 5/5

Google

Both Janki and Dexter were so helpful in assisting with our move. They ensured everything ran smoothly and we're really grateful. Would definitely recommend Paramount!

Isabel · 22 May 2022

★★★★★ 5/5

Google

Dexter was great in helping us find a place - he got to know us quickly and recommended places he knew we would like. Paramount made the whole process stress free and easy! Would recommend/ definitely use again. Thanks

Tom · 22 April 2018