Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleParamount in West Hampstead have been very professional and helpful throughout our process of finding a new tenant and managing our rental property in Queen's Park. We live abroad and have been letting our home through Paramount for over 14 years. I have experience of working with other estate agents and management agents, and Paramount are a cut above! Their repair teams and subcontractors in the management department are also excellent. Well done, and thank you, Spencer Lawrence & team and all others who have helped us stay on top throughout!
YCB · 22 May 2023
Agent replied
Thank you so much for your feedback, we will make sure the agents are aware. Glad we could be of service!
★★★★★ 1/5
GoogleIf I could give less than one star I would. Absolutely appalling customer service. Booked in for viewings after trying for days to get a hold of someone. Then kept cancelling them when I was at the property. Unbelievable
Adrian · 19 September 2022
Agent replied · 19 September 2023
Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before your scheduled viewing. We completely understand that it can be frustrating finding a property that might be the perfect fit, only for it to be taken. That's why we do our best to help our applicants find another option that's just as perfect - if not more so! If you are still looking for your next home, we are here for you.
★★★★★ 5/5
GoogleI’ve had a really great experience with Paramount. Harrison throughout my property search was excellent, always knowledgeable and unlike other agencies was one of the only agents to listen to what I was actually interested in and send …
Benji · 28 May 2025
Agent replied · 22 May 2026
Hi Benji - thank you so much for leaving us a fantastic review! We are so happy to hear that you've had such a great experience with Harrison. We understand how frustrating it can be to come across an agent who doesn't take the time to … More
★★★★★ 5/5
GooglePeople who care show the initiative and go the extra mile. Recommend without reservation
Jack · 24 September 2026
★★★★★ 5/5
GoogleThe staff at Paramount were consistently helpful throughout the process of becoming tenants. The online process was not simple for us and we encountered difficulties, Paramount remained patient and courteous throughout.
Michael · 13 August 2025
Agent replied · 13 May 2026
Thank you so much for your lovely review. We're really glad we could help you through the process and appreciate your patience along the way. We're excited to have you as tenants. Welcome to Paramount!
★★★★★ 5/5
GoogleWith Paramount, moving in was very convenient. Katie and Adam were very helpful during the process. They made the procedures as smooth for us as they could. Not only until we moved in but also after moving in, they helped us with various queries regarding utilities without any delay. I highly recommend paramount.
Rupali · 18 November 2019
Agent replied
Thanks Rupali. We're really happy to hear it. We will pass this feedback on to Katie and Adam.
★★★★★ 5/5
GoogleKatie, Ashleigh, and Adam were incredibly helpful and professional, and went above and beyond to make our move-in process as smooth as possible. They always answered the phone and had a really quick turnaround on emails. We would definitely recommend using them if you're looking to move into a rented property they manage!
Alice · 18 November 2019
Agent replied
Thanks for your feedback Alice. We will let the team know. We are glad you have found a property and the process was as smooth as possible.
★★★★★ 5/5
GoogleI have just moved into a new property with the help of Paramount and have found them excellent every step of the way. Both Adam and Katie were very helpful in guiding me through the process and managed to respond to any questions I had in a quick and efficient manner. Would definitely recommend!
Sam · 22 April 2019
Agent replied
Thanks Sam, we appreciate your recommendation!
★★★★★ 5/5
GoogleOllie, Harry, and Holly helped us move into our flat in just 5 days from viewing, working quickly and efficiently to meet our tight deadline. Their responsiveness and genuine care made the process smooth and stress-free. Definitely highly recommend!
Lian · 22 May 2025
Agent replied · 22 May 2026
Hi Lian, thank you so much for leaving us a great review! We're so glad we were able to find you your next home in such a quick turnaround! We will be sure to pass over your kind words to Ollie, Harry and Holly - they'll all be so pleased! Thanks again, and we hope you enjoy your new chapter.
★★★★★ 5/5
GoogleAmazing experience renting through Paramount, thank you Adam and Kate for your great help and quick response to all my requires. :)
We were very happy to find a lovely bottle of wine with a warm welcome note and a voucher from a local restaurant from Adam ...
Impressed and highly recommended.
Giana · 15 February 2020
Agent replied
Thanks Giana, we hope that you have toasted to your new home!
★★★★★ 4/5
GoogleLionel was fantastic during the sales process. He was brilliant at keeping us updated, responding to questions and ensuring a smooth process.
We’ve sold several properties in the last year and he was head and shoulders above anyone we dealt with.
Alastair · 22 May 2022
Agent replied · 19 September 2023
Hello Alastair!
Thank you so much for leaving us a five star review! We are so pleased to hear that you've had such a good experience with Lionel.
Have a great weekend and we look forward to working with you again in the future.
Paramount
★★★★★ 5/5
GoogleThe P in Paramount stands for Professional. Operating like a friendly high street shop, rather than a typical estate agent, Paramount have the right blend of professionalism, integrity, approachability and friendliness. I can highly recommend Lionel and Leighton - the best!
Jessica · 22 May 2022
Agent replied · 19 September 2023
Hello Jessica,
Thank you for taking the time to leave us a five star review!
Paramount
★★★★★ 5/5
GoogleBig thank you to Lydia, Rosie, Sophie and photographer Tom, great team! Personal and professional sales service, would definitely use again!
Francesca · 12 June 2025
★★★★★ 5/5
GoogleWe had, by far, the best service ever, Katie & Oliver guided and helped us all the way though to get our dream home.
I really recommend Paramount Letting and especially Katie. She is really professional and provided us with the best customer service all the way though.
Wissam and Roxana
Wissam · 22 May 2020
Agent replied
Katie and Ollie will both be really pleased to hear your kind words. We're very glad to hear that you are happy in your new home Wissam and Rozana!
★★★★★ 5/5
GoogleParamount Properties have blown me away as an estate agents. We dealt with Jamie who was incredibly professional, friendly and efficient. He made what is always a stressful process much easier.
Ellen · 22 May 2023
Agent replied · 22 May 2026
Hi Ellen,
Thank you for such a great 5 star review!
We are so pleased to hear you've had a great experience with Jamie and the team!
We look forward to working with you in the future!
Paramount
★★★★★ 5/5
GoogleCory and Kaitlin were amazing! Communicated and kept us informed at every step, were very collaborative and helpful. They made an otherwise stressful experience of finding a new house very pleasant.
Ankita · 22 May 2023
Agent replied · 5 September 2023
Hi Ankita
Thank you for a great 5 star review!
We are so pleased to hear that you've had such a great experience with Cory and Kaitlin in our lettings team.
It is great to hear that you highly recommend us and we look forward to working with you in the future!
Paramount
★★★★★ 5/5
GoogleNiall and the sales team are fantastic, always solid advice available on anything property related.
Will · 11 January 2026
Agent replied · 11 May 2026
Thank you for your kind words Will! We're so pleased to hear Niall and the sales team have been able to offer solid advice whenever you've needed it. We really appreciate the feedback and your support.
★★★★★ 5/5
GoogleHarry and Ollie have been absolutely brilliant in helping me rent a flat with my partner in West Hampstead. Their communication and updates with us have been great and we've been informed at every stage of the process!
Patrick · 22 May 2025
Agent replied · 22 May 2026
Hi Patrick, thank you so much for leaving us a fantastic review! We'll be sure to pass this on to Ollie and Harry, they'll be so pleased! Thanks again and we hope you enjoy your new home.
★★★★★ 5/5
GoogleParamount are by far the best letting agents I have ever dealt with. I have recently rented a flat with them and they have been incredibly helpful and nice with everything. I would like to address special thanks to Dexter, Jason and Reagan for their outstanding costumer service. Thank you, keep up the good work.
Guillem · 22 April 2017
Agent replied
Thanks, Guillem! Very happy that you were so pleased with the team :)
★★★★★ 5/5
GoogleI had a great experience with Paramount properties and even though circumstances were much different due to Covid-19 they were professional and attentive throughout. Dexter and Katie were amazing and so helpful, answering all questions promptly and making the process efficient and effortless. Couldn't recommend enough!
Katherine · 22 May 2021
Agent replied
Hi Katherine, thanks for the lovely comments and wonderful review! We will be sure to pass on your kind words to Dexter and Katie.
★★★★★ 5/5
GoogleVery happy with the service provided by Paramount when we bought our flat through them recently. They were very professional and efficient. Jamie Jacobs was our agent and point of contact and he was very good at chasing up tricky solicitors and liaising with everyone involved.
Caroline · 22 May 2021
Agent replied
Hi Caroline, thanks so much for the lovely review and 5 stars! We will be sure to pass on your kind words to Jamie and the team.
★★★★★ 5/5
GoogleWe have been looking to Paramount to manage our rental for the best part of 20 years. We tried another well known agency for a while, but were let down, and gladly returned to Spencer and his team. Very professional, personable and a good sounding board.
Paul · 22 May 2021
Agent replied
Thanks for your excellent review Paul! We're really happy to hear that you had such a great experience with us. We will make sure to pass on your kind words to Spencer and the team.
★★★★★ 5/5
GoogleMassive thank you to Dexter and Katie who managed our move seamlessly, making it such a quick, easy and stress free experience. They were always quick to answer any questions we had, worked around my abnormal work schedule, and we honestly could not have asked for a nicer team to handle our contracts.
Sabrina · 20 September 2018
Agent replied · 19 September 2023
Dear Sabrina, Thanks for your lovely message - we will be sure to pass your kind words on to Dexter and Katie. We hope you have settled in your new home!
★★★★★ 5/5
GoogleHaving recently sold our property with Paramount, I would like to say a big thank you to Robert Lazarus who managed the sale. He read the market accurately, found the perfect buyers & kept us well informed all along the way. I would strongly recommend him to anyone looking to sell.
Sarah · 20 September 2019
Agent replied
Hi Sarah, Thanks for taking the time to leave a message!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
