Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could give less than one star I would. Absolutely appalling customer service. Booked in for viewings after trying for days to get a hold of someone. Then kept cancelling them when I was at the property. Unbelievable
Adam · 22 May 2023
Agent replied · 30 December 2023
Hi ADZ L we are a little bit confused by your review and would appreciate the chance to find out more. Unfortunately the property you were interested in was let, and we contacted you to let you know as soon as we found out 4 hours before your scheduled viewing. We completely understand that it can be frustrating finding a property that might be the perfect fit, only for it to be taken. That's why we do our best to help our applicants find another option that's just as perfect - if not more so! If you are still looking for your next home, we are here for you.
★★★★★ 5/5
GoogleThere is alot of bad press about finding rental properties in London at the moment, my experience with Paramount has been quite the opposite, the whole has process has been really smooth and any question have been answered diligently.
Thomas · 22 May 2023
Agent replied · 19 September 2023
Hi Thomas
Thank you for a great 5 star review!
We are so pleased to hear that you've had such a great experience with our team here at Paramount.
It is great to hear that you highly recommend us and look forward to working with you in the future!
Paramount
★★★★★ 5/5
GoogleLionel our agent at Paramount went above and beyond to achieve the sale of my property. He kept me informed about progress every step of the way and always kept the momentum of the sale process going by staying in contact with all the interested parties. Adding to this Lionel was always polite and friendly and I had full confidence in the service given.
Carrie · 15 February 2017
Agent replied
Thanks for the lovely review, Carrie. We'll be sure to pass these kind words on to Lionel. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Vaibhav · 2 September 2025
Agent replied · 2 September 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
★★★★★ 5/5
GoogleI was happy to work with Paramount as from the beginning to the end. I dealt with Lionel Stoll for 5 months, he helped me buy an apartment. he is a great professional
full support
my husband and I have always felt his support
Thank you very much
Nataliіа · 22 May 2022
Agent replied · 5 September 2023
Hello Nataliia,
Thank you for taking the time to leave us a great review!
We are so pleased to hear you had a fantastic experience with Lionel.
We look forward to working with you again in the future.
Paramount
★★★★★ 5/5
GoogleJamie was great the whole way through the process. He went above and beyond what I expected, answering all my questions straight away, moving everything along as quick as possible and even chasing solicitors. I trusted him the whole way and he eased so much stress for me.
Georgina · 22 May 2022
Agent replied · 19 September 2023
Hello Georgina,
Thank you for taking the time to leave us a great review!
Transparency, trust and communication are imperative to us here at Paramount, we are so glad to hear that you experienced this with Jamie.
Thank you again and we look forward to working with you in the future.
Paramount
★★★★★ 5/5
GoogleReally positive experience. Super responsive and helpful.
Sophie · 15 May 2026
Agent replied · 22 May 2026
Thank you so much for your lovely review! We’re delighted to hear you had a really positive experience with us. It’s great to know the team’s responsiveness and support made such a difference throughout the process. We always aim to make things as smooth and stress-free as possible, so your feedback truly means a lot. We really appreciate your recommendation and look forward to helping again in the future should you ever need us.
★★★★★ 5/5
GoogleMe and my partner have moved out recently and dexter has been such a help and been really brilliant much appreciated !!!
Dan · 11 January 2026
Agent replied · 11 May 2026
Thank you so much, Dan for leaving us a 5-star reveiw! We're so pleased Dexter was so helpful. Wishing you both the best of luck in your new home.
★★★★★ 5/5
GoogleLionel, Tim and team were amazing. They sold our apartment within 3 weeks of the listing, and since then Lionel has then been in constant contact, ensuring that the sale transaction has gone smoothly and quickly. He's a brilliant communicator and we never expected to have all the additional benefit of this experience and efforts when we engaged Paramount to sell the property.
Lee · 16 February 2016
Agent replied
Thank you for writing about Paramount. We're thrilled you had a great experience with us and will make sure Lionel, Tim and the rest of the sales team see your feedback.
★★★★★ 5/5
GoogleI rarely write reviews but sometimes you’ve been treated so well that you just want to share your great experience and thank people that made it possible! Dexter and Lucy were so nice and helpful answering our numerous questions and helping us to move in very quickly. Our family wishes you and your company continued success and prosperity!
Yana · 15 February 2020
Agent replied
Thank you so much for your feedback Yana, we really appreciate it. We will make sure to pass this onto Dexter and Lucy. Congratulations on the move in.
★★★★★ 5/5
GoogleHi there, we're very happy with our recent dealings with Move. Our interactions were with Sky Sharp who was the estate agent for the property we are purchasing. She was very professional, a good communicator and ensured we were up to date …
Joe · 12 June 2025
Agent replied · 12 June 2026
Thank you Joe and Vicky for your wonderful five star review. Sky was delighted to read your kind words.
With thanks from us all.
★★★★★ 5/5
GoogleWe moved into our new flat over the weekend, so far Paramount have been extremely helpful and fast acting. The property is great and we are looking forward to the year ahead. Special thanks to Ollie and Janki for all your help during set up. Cheers Paramount.
Laurence · 22 May 2022
Agent replied · 5 September 2023
Hello Laurence,
Thank you for taking the time to leave us a five star review!
We will be sure to pass this review to Ollie and Janki - they will be so pleased!
Thanks again and we look forward to working with you in the future.
Paramount
★★★★★ 5/5
GoogleExcellent service throughout the whole process of finding a new flat. The staff at Paramount always responded promptly and were able to accommodate all of our special requirements and assist us through a painless referencing process. Lucy Robins was super helpful! I would definitely recommend Paramount, having experienced other London agencies in the past this was a very nice surprise!
Zuzanna · 15 February 2019
Agent replied
Hi Zuzanna, how lovely thanks for taking the time to complete a review for us! Wishing you the best in your new home!
★★★★★ 5/5
GoogleWe have worked with Lionel on two occasions, as a buyer and as a seller and we had very good experiences both times. He is transparent and incredibly diligent in the follow ups which is what is mostly needed to get things through in the London housing market. Happy with the service providers and wouldn't hesitate to use Paramount again.
Cristina · 15 February 2019
Agent replied
Hi Cristina, how lovely you returned to use Lionel! Repeat customers are our favourite :-)
★★★★★ 5/5
GoogleI had a great experience working with Jamie and Niall. They were professional, approachable and very proactive. Guided me through the whole process and kept me informed throughout.
M · 13 November 2025
Agent replied · 13 May 2026
Thank you for sharing your experience! We're so glad Jamie and Niall made the process feel clear and well-supported. Their professionalism and approachable style are exactly what we aim for. We really appreciate your kind words.
★★★★★ 5/5
GoogleAdam and Katie were brilliant throughout the entire process. We were contacted frequently with all the relevant information, and even had a meeting to touch base with Katie once things were in motion. The flat was really clean when we moved in, so that was a big plus. Adam and Katie were a pleasure to deal with!
Avi · 22 May 2020
Agent replied · 22 May 2026
Thanks for the great review Avi! We will pass your kind words on to Adam and Katie.
★★★★★ 5/5
GoogleRecently I took Paramount service to find new apartment on rent and I must say I am happy with their service. Cory and Kaitlin were very transparent and quick in answering all my questions. Highly recommended. Thanks.
Parag · 22 May 2023
Agent replied · 5 September 2023
Thanks for your excellent review! We're really happy to hear that you had such a great experience with us. We will make sure to pass on your kind words to the team.
★★★★★ 5/5
GoogleMy experience with Jamie at Paramount Properties was fantastic. Their professionalism, friendliness, and proactive approach were evident from start to finish. Communication was consistently excellent; I was always informed and my questions …
Nicholas · 23 September 2025
Agent replied · 13 May 2026
Hi Nicholas, thank you so much for leaving us a review! We are so happy to hear that you've had a great experience across our sales team, we will be sure to pass your review along, they will all be so pleased!
★★★★★ 5/5
GoogleWe dealt with Tony from Paramount throughout the purchase of our first home! He helped make the process easy but also provided clarity at every stage. He was also always available and responsive when we needed questions answered, and even met us several times after the initial viewings for various reasons to support the purchase. Top service, friendly and helpful. Thanks!
Adam · 15 February 2018
Agent replied
Hi Adam - thanks for taking the time to write this, we will pass on your kind words to Tony! All the best in your new home!
★★★★★ 5/5
GoogleGreat service, would highly recommend. Jamie has been an absolute star, very approachable and key to closing the deal! Very happy.
Nasreen · 22 May 2024
Agent replied · 23 August 2024
Thanks Nasreen, we're so glad to hear!
★★★★★ 5/5
GoogleSpencer, Ollie and Sandro provided an excellent service throughout the entire letting process. They took care of everything, from preparing the flat to producing high-quality marketing material and managing the full tenant vetting process. …
Oliver · 30 August 2025
Agent replied · 13 May 2026
Thank you for taking the time to write such a lovely review! We're delighted to hear that Spencer, Ollie and Sandro made the letting process smooth and stress free. It's great to know their proactive approach and attention to detail made such a positive difference. We'll be sure to share your kind words with them!
★★★★★ 5/5
GoogleParamount have managed my property for over 10 years and am pleased to see the service levels are still being maintained after all this time. More recently my Property Manager, Alessandro Lucatello, has been resolving a number of issues which are starting to conclude.
Sanjiv · 22 May 2025
Agent replied · 19 September 2023
Thank you very much for leaving us a review Sanjiv! It's a pleasure to work with you and we look forward to the next 10 years!
★★★★★ 5/5
GoogleAs first time tenants, me and my partner could not have asked for a better experience. Both Katie and Ollie were extremely helpful and informative and the whole process went very smooth. Even after we moved in Katie got in touch to see how everything was going. We have truly felt looked after and would highly recommend using them.
Lily · 22 April 2019
Agent replied
Hi Lily, we were happy to have the chance to help you and your partner with your first experience as tenants. We know it can be daunting - but it doesn't have to be!
★★★★★ 5/5
GoogleGreat experience with JLL. Hannah was a great help and made the whole pre-tenancy process quick and smooth.
Thami · 10 July 2024
Agent replied · 10 July 2026
Dear Thami, thank you for taking the time to leave 5 star review, it means a lot! Hannah will be thrilled to read your comments! Thank you, JLL
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
