Trusted Agent profile · West Hampstead

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Paramount Properties West Hampstead reviews

★★★★★ Excellent

1,795 reviews across 3 platforms

150 West End Lane, West Hampstead, NW6 1SD

Paramount Properties's office in West Hampstead, at 150 West End Lane, is rated 4.8 out of 5 across 1,795 reviews on three platforms, including 1,725 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

1,725

Reviews on Google

This office

Facebook logo

3.9 / 5

31

Reviews on Facebook

This office

Trustpilot logo

39

Reviews on Trustpilot

This office

Reviews

Every review we hold for the West Hampstead office, from every platform, shown as written. First names only.

5/5

Google

Exceptionally professional and very friendly service from Cory and Spencer. Both went over and above what we expected from our estate agents from arranging viewings at times that suited us to providing information in a timely manner and handling negotiations very professionally. Highly recommended !

Nikki · 22 May 2023

Agent replied · 5 September 2023

Hello Nikki! Thank you for taking the time to leave us a fantastic review! We are so pleased to hear you've had an amazing experience with Cory and Spencer, going above and beyond for our clients is what we do here at Paramount and we are so glad to hear you've experienced that with us. Thanks again and we look forward to working with you in the future. Paramount

5/5

Google

Paramount were professional and easy to work with. From our side as house buyer, the Paramount admin was minimal and straightforward. Our agent, Lionel was excellent, impressively quick in transferring comms between various parties and always polite and courteous. Would recommend Paramount to others.

Ben · 22 May 2023

Agent replied · 5 September 2023

Hi Ben & Linda Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Lionel and the rest of our sales team here at Paramount. It is great to hear that you highly recommend us and we look forward to working with you in the future! Paramount

5/5

Google

I recently bought a flat through Paramount, and dealt directly with Oliver. As a first time buyer, Ollie answered all my questions (about the flat and market generally) openly and honestly. Whilst searching for a property, I dealt with various estate agents in West Hampstead and Kilburn, and Ollie was definitely the most professional. I was recommended Paramount by two different people, and I would highly recommend them now too.

Vaishali · 15 February 2017

Agent replied · 19 September 2023

Hi Vaishali, Great to hear you had such a positive experience dealing with Ollie. Wishing you all the best in your new home :)

5/5

Google

Paramount have been great in helping us to find our flat to rent! Dexter has been incredibly helpful in ensuring everything was sorted when it needed to be and answered everything we needed to know! It has been and extremely reliable, easy and enjoyable process and with our allocated Property Manager, Ben, we know any issues that occur with the fat can be sorted straight away without any trouble. Thanks!

Charlotte · 15 February 2017

Agent replied

Thanks for the positive feedback Charlotte. Hope you are enjoying your new home

5/5

Google

Absolutely first class service from start to finish. Lionel was excellent - he always kept me up to date with how viewings on my property were progressing and was willing to go over and above what was required to ensure my sale proceeded as smoothly as possible. Would highly recommend Paramount - especially Lionel, a fantastic ambassador for your agency. Thank you!

Ash · 14 February 2021

Agent replied

Thank you for your kind feedback Ash. We are always happy to go the extra mile and pleased we could make the process as smooth as possible ! We will pass this feedback on to Lionel.

5/5

Google

Paramount was extemely helpful with the management and sale of our property in West Hampstead, London. They were our managing agent for almost 20 year and Lionel Stoll took care of the sale this year. We had a great experience with them and we would highly recommend them. We were not even present in the UK during the sale and communication was still excellent. Thank you Paramount and especially Lionel!!!

Ulrike · 16 February 2016

Agent replied · 19 September 2023

You're welcome Ulrike! Thank you for taking the time to review your experience with Paramount - we really appreciate your feedback. We'll make sure both the sales and lettings teams see your kind words.

5/5

Google

Whole renting process was relatively painless and straightforward. Dexter offered to do a video call viewing as we were self-isolating and was very friendly and informative. Then Janki was really helpful and patient in getting all the paperwork sorted. Renting also comes with some good perks like free Just Move In. Would definitely recommend.

Charlie · 22 May 2022

Agent replied · 5 September 2023

Hello Charlie, Thank you for taking the time to leave us a fantastic review1 We are so pleased to hear we were able to make the renting process easy and straight forward, its how it should be! I will be sure to pass this review over to Janki and Dexter, they will be happy to hear that you had such a good experience with them. Thanks again and we look forward to working with you in the future! Paramount

5/5

Google

We came across Paramount while looking for a new place to rent as a couple: not only they seemed to have only good quality properties, but we were also impressed by how Chloe and Lucy handled the entire process, from visiting the properties up until moving in, and by the overall service offered by Paramount. Would recommend them to anybody - and thank you Lucy and Chloe!

Rudi · 15 February 2019

Agent replied · 19 September 2023

Hi Rudi, Really glad we could help I will pass on your kind words to the girls!

5/5

Google

Superb property management

Mark · 30 July 2026

Agent replied · 19 September 2023

Hi Mark - thanks, we think you are a superb landlord!

5/5

Google

I've been a landlord with Paramount for a number of years now. They are excellent at marketing the property and finding the right tenants, as well as managing the property effectively. Spencer has been particularly excellent in meeting my needs. I highly recommend Paramount!

Lian · 22 May 2023

Agent replied · 5 September 2023

Hi Lian, thank you very much for your review - we really appreciate it!

5/5

Google

I have dealt with Paramount for many years and can highly recommend them and their professional team. Lauren Dempsey in particular is a star and has just rented 5 properties for me within a week.

Catharine · 13 November 2025

Agent replied · 13 May 2026

Thank you so much catherine for your continued trust over the years! We're delighted to hear Lauren's hard work has made such a difference. Five lets in a week is no small feat. We really appreciate your recommendation!

5/5

Google

I’ve had the most wonderful experience with Mehul and Paramount. Always responsive and always fixing any issues that arise. Flexibility and kindness from start to finish. Would absolutely go back on my next property.

Jack · 22 November 2025

Agent replied · 19 September 2023

Hi Jack, thanks for your lovely review. Mehul and the team with be pleased to hear they made your experience such a positive one. It's great to know their prompt communication and care stood out. We'd be delighted to help you again when the time comes for your next move!

3/5

Google

I was told that this company could not help dss rehouse so left a 1 star review but an agent phoned and said they could maybe help but because there company relies on reviews could I take it down well this the best I can do until I find a …

Simmien · 28 May 2025

Agent replied · 22 May 2026

Hi Simmien, we're really surprised to hear this as we have many residents renting through us with DSS so it certainly isn't a barrier to renting with us. With that being said, we do have referencing criteria that needs to be met; perhaps … More

5/5

Google

Very good experience buying through Jamie at Paramount.. clear and transparent communication throughout. Jamie was quick and efficient with queries and liaising with us and solicitors. 👍 …

Fiona · 22 May 2024

Agent replied · 30 December 2023

Thanks for your review Fiona! We're very pleased you were happy with your buying experience. We'll make sure to pass on your kind words to Jamie!

5/5

Google

I can’t recommend Paramount Properties enough! Buying our first home with them has been an excellent experience from start to finish. From our very first viewing, we knew we wanted to stay with Paramount rather than continue our search …

Yolanda · 22 September 2025

Agent replied · 13 May 2026

Thank you Yolanda for your wonderful review! We're so glad Jamie, Suzanne, and the team could make your first home purchase smooth and stress-free, Wishing you lots of happiness in your new home!

5/5

Google

I have been extremely impressed with Jake Jacobs who managed the purchase of my new home. He is highly personable, calm, experienced and just lovely! When it looked like the sale of my new flat was going to fall through, he helped keep the conversation moving and I'm sure the completed sale is thanks to him. Highly recommend Jake and the Paramount team, they are professionals. Thank you team!

S · 16 February 2016

Agent replied · 5 September 2023

Thank you Sophie for taking the time to write about your experience with Paramount. We're really pleased your journey with us was positive and we'll make sure Jake sees your kind words too!

5/5

Trustpilot

Have rented and sold now with a great service.

I have rented out properties through Paramount and get a 5 Star service. Always professional tenants with no problems yet! I have now sold through Adam and they got me an offer quickly, always kept up the communication and the buyer exchanged and completed without any problems.

RL · 8 July 2025

Agent replied · 27 September 2025

Hi RL! Thank you so much for your continued trust, it means the world to us! We’re delighted to hear both your lettings and sales experiences have been smooth and successful. Adam and the team will be thrilled with your feedback, and we’re so pleased everything went through without a hitch.

5/5

Google

I’ve just signed a rental contract to rent out my property for the first time through Paramount. Dexter and Harry have been extremely helpful throughout every step of the process so far, being prompt in answering any questions I have and making sure the process has been as pain-free as possible.

Douglas · 22 May 2025

Agent replied · 22 October 2024

Hi Douglas, thank you so much for leaving us a great review! We will be sure to pass this review on to Harry and Dexter!

5/5

Google

We had a good experience overall with Jamie and Robert, but where they really came into their own was after the offer was accepted. Jamie was really tenacious and on top of the process, keeping on top of both solicitors and managing mine and the buyers expectations so there were no nasty surprises.

Nelson · 22 May 2022

Agent replied · 5 September 2023

Hello Nelson! Thank you so much for leaving us a five star review. We are so pleased to hear that Jamie and Rob were able to make selling through us a pain free process! Thank you again and we look forward to working with you in the future. Paramount

5/5

Google

Dexter and Janki were very helpful throughout the whole process, from when we first expressed our interest in the property, answering any queries, to sending us videos on the update of the maintenance/cleaning of the property before moving in, they both made the process very easy and a stress free move. Thank you

Zoe · 22 May 2022

Agent replied · 19 September 2023

Hello Zoe, Thank you for taking the time to leave us a fantastic review. We are pleased to hear you had a great experience with Janki and Dexter. Paramount

5/5

Google

I have been extremely impressed with Jake Jacobs who managed the purchase of my new home. He is highly personable, calm, experienced and just lovely! When it looked like the sale of my new flat was going to fall through, he helped keep the conversation moving and I'm sure the completed sale is thanks to him. Highly recommend Jake and the Paramount team, they are professionals. Thank you team!

Sophie · 23 April 2015

Agent replied

Thank you Sophie for taking the time to write about your experience with Paramount. We're really pleased your journey with us was positive and we'll make sure Jake sees your kind words too!

5/5

Google

Super impressed with the team! Cory and Kaitlin was excellent in helping me secure a flat. I was satisfied with the service and I know if I ever need another place I will be reaching out to them! Do recommend using this company!

Megu · 22 May 2023

Agent replied · 5 September 2023

Hi Megu Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience with Cory, Kaitlin & the Team. It is great to hear that you highly recommend us and look forward to working with you in the future! Paramount

5/5

Google

Searching for properties to rent with my partner was a daunting task until we came across Paramount. From arranging the initial viewing to little touches like a bottle of wine as a welcome gift in the flat, Paramount were outstanding and very helpful. Working with Jason Pevovar and Dexter Franklin-Beck has been a delight. Any questions I had were answered promptly. I would highly recommend them to anyone.

Peter · 15 February 2017

Agent replied · 19 September 2023

Thanks Peter, always great to receive feedback like this. We hope you enjoyed the wine!

5/5

Google

It was great from the start when I met Cory, he was super enthusiastic and professional! Kaitlin was always responsive, and very patient for which we are very grateful! All of our questions were answered no matter how small!! Thank you very much Cory and Kaitlin!!

Rosário · 14 February 2023

Agent replied · 5 September 2023

Hi Susan, Thank you for a great 5 star review! We are so pleased to hear that you've had such a great experience. We will be sure to pass your review onto Cory & Kaitlin! We look forward to working with you in the future! Paramount

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Awards

The Trusted Agent 2026 results for Paramount Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Paramount Properties West Hampstead is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Paramount Properties West Hampstead is among EA Masters 2026 winners.

EA Masters winner in seven years: 2018, 2019, 2020, 2021, 2022, 2025, 2026.

EA Masters by year, 2018 to 2025

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Paramount Properties West Hampstead is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winner in four years: 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2013.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: ESTAS and The Negotiator Awards

ESTAS

Paramount Properties West Hampstead won ESTAS awards in two years, most recently 2023.

ESTAS winner in two years: 2022, 2023.

ESTAS awards by year, 2022 to 2023
  • 2023 1 Bronze and 1 Best in Postcode ESTAS 2023 winners

    • BronzeESTAS 2023: Lettings (Tenants), London (North)
    • Best in Postcode (1)ESTAS Best in Postcode 2023
      • NW6 Sales & Lettings (Landlords & Tenants)
  • 2022 1 Gold, 1 Silver and 1 Bronze ESTAS 2022 winners

    • GoldESTAS 2022: Lettings (Tenants), London (North)
    • SilverESTAS 2022: Best Letting Agent (Tenants) Office in the UK
    • BronzeESTAS 2022: Sales, London (North)

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Paramount Properties West Hampstead won The Negotiator Awards in two years, most recently 2016.

Negotiator Awards winner in two years: 2014, 2016.

Negotiator Awards by year, 2014 to 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

About Paramount Properties West Hampstead

Whether you're buying, selling, renting, or letting a property in London, we'll make your property work for you.

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Questions about Paramount Properties West Hampstead

Has Paramount Properties won any awards?

Yes. Paramount Properties won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agency of the Year, Single Office and Gold for Greater London Estate Agency of the Year at the Trusted Agent Awards Night 2026, and 30 other industry awards since 2013.

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