Paramount Properties West Hampstead reviews

★★★★★ 5/5

Google

The lettings team at West Hampstead are amazing. They take the stress out of the process and work together as a team to get things done. Happy landlord 😀 …

Philippa · 11 February 2026

★★★★★ 5/5

Google

Best agency I've ever dealt with, made the process smooth and made sure to find solutions wherever they were needed. Oliver Gorman and Janki Chauhan were responsive and friendly, I highly recommend them. They made a process that can be quite stressful - finding a new home and going through signing on to a new tenancy - as smooth as possible.

Maria · 14 February 2022

★★★★★ 5/5

Google

Paramount provided a great level of service, very personable with constant communication throughout the process of a sale. The whole team were fantastic however special thanks to Lionel who was constantly on the case for us and made sure the process was as smooth as it could possible be. Would definitely recommend to anyone looking to sell a property.

Russellhomer08 · 22 May 2022

★★★★★ 5/5

Google

This is my third time working with Paramount - both buying and selling through them and I have always received an exceptional service. This time within a week of putting my property on the market, three offers were received and a sale was agreed. Thank you Lionel and Dan.

Monica · 22 May 2023

★★★★★ 5/5

Google

Harry was very helpful and polite. Good service.

Kristina · 22 May 2025

★★★★★ 5/5

Google

Purchased through Paramount, good process guided well by Jamie Jacobs !!

Jemma · 1 July 2026

★★★★★ 5/5

Google

Recently made an offer for a property with Amelia at JLL. She was professional and clear in all communication with us and made the whole process extremely easy and secure. I was really impressed with how friendly and helpful she was throughout - one of the best experiences of working with a letting agent in London. Would highly recommend. Thanks so much.

Kenneth · 10 July 2024

★★★★★ 5/5

Google

Mark found me an amazing 1 bedroom flat in West Hampstead 3+ years ago. It was the best rental experience I had. He also found my second flat, another 1 bedroom in West Hampstead. Both were amazing properties. My experience with Paramount has been very positive. All the maintainence and repair requests were dealt with swiftly. Everyone I dealt with are very professional and thorough. Paramount Team - Thank you for all your help.

Thet · 16 February 2016

★★★★★ 5/5

Google

Had a positive experience renting through Paramount - especially after being badly let down by another high street letting agent. Dealt with Dexter (not the first time we've met him) who is very friendly, honest and not at all pushy. And Lucy was very helpful on the admin side and gave us plenty of opportunity to clarify any matters prior to move in. All in all, would happily recommend.

Colm · 15 February 2020

★★★★★ 5/5

Google

Completed a few weeks ago. Worked with a number of the team but in particular Jamie was extremely helpful. Full of advice and always on hand, whether that be in person, phone or email. He's also helped us with contractors who have all been really reliable and pleasant to work with. Could not recommend paramount and Jamie more!

Joseph · 22 May 2022

★★★★★ 5/5

Google

I’ve recently bought a property and Paramount were amazing. Even though I wasn’t the client, they chased up all the stakeholders and fell over themselves to keep me informed and get this over the line. What is a traditionally painful process was made much easier as a result. Big shout out to Dan Stern who was consistently brilliant.

Jonathan · 22 May 2022

★★★★★ 5/5

Google

We purchased a property in WH through Paramount and they have been great throughout the whole process. Viewing with Robert was professional and he helped us get to know the property quickly. Lionel looked after us once our offer had been accepted and he was great - very responsive, always had time, helped us navigate any issues etc. Would definitely recommend. A great agent in the area!

Alix · 18 September 2020

★★★★★ 5/5

Google

We just sold our flat through Paramount. Soroush chased us whilst we were with another agent and convinced us to try Paramount as a second agent. Whilst the other agency had had some difficulty, Paramount sold our flat within days. Robert was extremely helpful throughout the process. He kept us informed and up-to-date along the way and helped us achieve the timelines we were aiming for. We would thoroughly recommend Paramount.

Laura · 15 February 2019

★★★★★ 5/5

Google

Paramount are an exceptional estate agency - they are honest, transparent, speedy went above and beyond to help us sell our flat. Saroush was on hand to answer all questions, listen to our concerns and advise on everything from photographs to leasehold extensions. He valued our flat absolutely correctly and within a week we had our first offer for exactly the amount we were hoping for. Cannot recommend them highly enough.

Kwasi · 15 February 2019

★★★★★ 5/5

Google

Paramount were brilliant at helping us rent our home. Cory managed to find us the perfect tenants within a few days, which was great especially as we had been with another agent for a few weeks. We would highly recommend using Paramount Properties, thanks Cory and his team!

Damini · 22 May 2023

★★★★★ 5/5

Google

Paramount, and in particular Dexter Franklin-Beck, were a great help in finding a flat in London! We had just relocated from the US and had a great deal of questions about not only the neighborhood, but the entire process of rentals and contracts in the UK. The entire team at Paramount was incredibly helpful and patient with us - we couldn't have done it without them! And, of course, we love our flat!

Sarah · 15 February 2017

★★★★★ 1/5

Google

Terrible service from Paramount. Our agent was extremely friendly and accommodating right up until we submitted our offer, then we heard nothing at all. He ignored my calls, texts, and I could only eventually get through to him by calling the front desk and asking to send a message on. Soon after we put the offer in the flat after he said we’d be sure to get it, became ‘let agreed’ on the website. Don’t waste your time with this agency. They just lie to fit their own personal quota of number of viewings/offers received then they don’t care about you anymore. They sell themselves as being different from other lettings agents but to be honest they are just worse.

Chloë · 22 May 2024

★★★★★ 1/5

Google

We are currently renting a property in London via Paramount. Earlier this evening, around 9, somebody smashed our front window with a big rock, the police came and called Paramount on our behalf requiring the window to be fixed urgently, at least boarded. It is 1 a.m. and after multiple phone calls, Paramount has not sent anybody, our window is wide open, on the lower ground floor, whoever fancies getting in can easily do it, the police has told Paramount we were not safe. Our son is scared and does not want to go to bed, it is hard for us to be reassuring when we are going to have to stay up all night to make sure nobody gets into our property. Paramount is not sending anybody to board the window but does not want to pay for a hotel either. We are so upset and angry at this situation that we wish we could move straight away. Paramount is very good for the renting process but a complete letdown when you have a serious problem. Never thought such a situation could happen renting privately through a reputable estate agent, all the more disappointed that I had left 5 stars feedback when we moved in. Update at 8 the next morning : we have stayed up all night, nobody came to fix or board our window, the worst night ever.

S · 22 May 2024

★★★★★ 1/5

Google

I saw a studio flat as soon as it was advertised and sent an enquire through the website to arrange a viewing. Within 3 days I sent them 3 enquires (and completed the forms) and I even called them to express my interest and request a property viewing (that makes 4 enquires in total). They never came back to me. Studio flat was obviously rented and out of the market. Terrible customer service and highly unprofessional. I wouldn't recommend them.

Anna · 22 May 2024

★★★★★ 5/5

Google

I have both marketed and let property through Paramount Properties. The advice and support provided has been very good, far surpassing the service I have received from previous providers. Lionel has provided us with honest and reliable advice for a significant number of years now, and will be my first point of contact when we are ready to sell. Meanwhile Dexter and Mehul's management of our property has been a breath of fresh air, considerably easing the burden and anxiety of letting in the current climate. In particular their communication, and that of everyone else we have had contact with at Paramount, has been excellent. It is clear that the team at Paramount really care about providing a high quality product to all parties.

Jennie · 22 May 2024

★★★★★ 5/5

Google

I confided the management of my property in London to Paramount and I couldn't be happier. The team is always quick to respond to my queries, shows initiative and solves all problems that arise quickly and efficiently, making letting a property from abroad an entirely stress-free process. They have recently also undertaken the refurbishment of my property and I couldn't be happier with the result and the process. Professional, great ideas and solutions and perfect end result, improving significantly the rental value of my flat. Thoroughly recommend them!!

Jenny · 22 May 2024

★★★★★ 5/5

Google

I am pleased to report that I recently had the pleasure of the professional services provided by Jamie and Lionel at Paramount. They both kept me informed of progress from the day they were instructed to act in my sale to the day that the Sale completed As a mortgage advisor I come across a lot of estate agents and they really are not all the same. I can highly recommend them and will certainly be using them again for another transaction in the near future

Simon · 22 May 2024

★★★★★ 5/5

Google

On their first visit, Paramount appreciated the particular features of our flat for the local market. The details, photos and video were very professional and portrayed our home very well. Communication to arrange viewings and feedback afterwards was always clear, detailed and honest. In particular, the support provided once offers were made, through to completion was incredibly good during this inevitably-stressful stage. We were able to go from offer-to-completion in just 6 weeks. The whole team worked hard to sell our home.

Tim · 22 May 2024

★★★★★ 5/5

Google

Harry was very helpful throughout the process!

Stephen · 22 May 2025