Paramount Properties West Hampstead reviews

★★★★★ 5/5

Google

I can't recommend Paramount Properties highly enough, especially our agent Lionel! We were buying a flat, and Lionel was always super responsive (literally replies were sent within 30 mins sometimes), professional, kind, patient, on top of everything and chasing other parties, where relevant. When we were confused about the process and had the questions even outside of agency scope, Lionel always had time to chat over the phone and explain everything to us. All in all, I really wish every agent was like this, it made our purchase process so much easier. I am super happy with the service provided and will recommend this to our friends. Thank you Lionel and Paramount team!!

Pollya · 15 February 2020

★★★★★ 5/5

Google

Paramount provided an excellent service from start to finish. Adam was incredibly friendly and accommodating when arranging to view the property. After some bad estate agent experiences in the past, Adam was a breath of fresh air. Once we had our offer accepted Katie was nothing but helpful and always had an answer for us immediately. As with Adam she was very accommodating especially with organising references etc. We highly recommend paramount as an estate agent, a very friendly and excellent service. Georgie and Robbie

Robbie · 15 February 2020

★★★★★ 5/5

Google

Recently found and moved into a property managed by Paramount, and I can't recommend them enough. Dexter and Lucy were fantastic throughout the whole process and I never had to chase for anything, they were so organised and helpful that they were always a few steps ahead of me! We've also been dealing with Bansari in regards to our flat and she has been amazing too. Paramount really provide the personal touch and take the time to listen to what you are actually looking for, in difference to some of the other companies that we've dealt with. If I could give 6 stars I would!

Rachel · 15 February 2020

★★★★★ 5/5

Google

Excellent property managers! It was effortless to put my flat to rent with Paramount. Dexter was very helpful explaining what’s required from the landlord to let out a property. Within a few hours of listing the flat on the website, I’ve had several viewings booked. Adam and the lettings team worked hard to reach to prospective tenants and I received an offer within a week, and signed with a long-term tenant straight-after. Katie was very efficient to the tenancy contract in place. All went smoothly! Highly recommend these guys!

Noppadol · 15 February 2020

★★★★★ 5/5

Google

Our experience with Paramount Properties has been fantastic. I'd never heard of them before we saw the property we now rent. Ollie was really helpful and reassuring throughout the process of securing the property and Lucy was brilliant too in helping us get sorted with the contract and deposit. What's great about Paramount too is they seem to have a team of people ready and at hand to help you with anything. We used their JustMoveIn service to set up our bills and internet which made moving in seamless and I'm sure the maintenance service will be equally as helpful as and when we use that too. Would highly recommend!

Rachel · 15 February 2020

★★★★★ 5/5

Google

Our experience with Paramount has been absolutely amazing. We wanted to move in ASAP (approx 2 weeks from the time we viewed the flat to when we wanted to move in). The whole process was seamlessly managed in time by Paramount. As its summer the staff we were dealing with initially were on holiday towards the moving date; but still everything was perfectly managed by staff who was covering to Sales and Processing team. Massive shout out to Lucy towards the last few days she made sure all our concerns are taken care of and deal was signed in time with all information we needed for furniture etc. Also to Oliver (Ollie) for his spontaneous response round the clock. Thanks guys.

Roshan · 15 February 2020

★★★★★ 5/5

Google

Such an amazing experience with Paramount! Katie and Ollie were both very professional and patient with our queries. Ollie was very helpful when showing us few properties so we could make an informed decision. As we are renting for a first time in London, we were not really familiar with a renting procedure, however Katie guided us trough each stage of a renting process so everything was very smooth. We are thrilled with our new home and highly recommend Paramount's services!

Bianka · 15 February 2020

★★★★★ 5/5

Google

I couldn’t have asked for a better experience! Finding a property to rent in London can be stressful, but since I went on my first (and luckily only!) viewing with Adam I understood I could trust Paramount would offer me the best service. There is just no comparison between Paramount and other letting agencies. Adam showed genuine interest in listening to my needs and handled the negotiation between me and my current landlord very smoothly. I am sure we are both very happy and confident that Paramount will take care of us during the tenancy. Katie supported me with the move in process and went the extra mile in helping me to obtain the right references from my previous landlord to ensure I could move in within 7 days of my viewing. She also introduced me to my property manager, Hannah - it’s good to have met in person as I know I can rely on Hannah going forward. Also, no fees and welcome wine to make unpacking easier! I recommend Paramount and their total transparency.

Clio · 15 February 2020

★★★★★ 5/5

Google

We've recently completed on our flat in London and I cannot recommend an estate agent more. We had Leighton who was handling our sale and quite frankly went above and beyond to ensure all matters were dealt with effectively and efficiently. There were a number of challenges which arose during our sale and he was always contactable to recommend a variety of solutions to suit all parties. Excellent service!

Vik · 22 May 2022

★★★★★ 5/5

Google

It’s hard to find a lettings agent and property management company that treats you truly like a valued client and treats their job like a profession. JLL provided excellent service providing honest assessments and transparent communication. They handled the entire process of letting my flat smoothly and efficiently, all the while understanding my needs and priorities. I highly recommend their professional services.

Iurie · 10 July 2025

★★★★★ 5/5

Google

Thank you to Jamie and team for selling our flat. Guys did a great job, after a struggle with other agents, they found a buyer quickly and was always at the end of the phone to sort things out during the sale process.

Simon · 22 May 2024

★★★★★ 5/5

Google

Worked with Jamie- very professional and punctual. Wouldn’t hesitate to recommend Paramount to those selling in the area.

Thomas · 22 May 2025

★★★★★ 5/5

Google

Katie Wood and Adam Wright have been very helpful in assisting us with the letting process from start to finish. Very professional and responsive to all queries that we had. Finding a place to rent can often be very difficult and they made it much easier. Thanks to Adam, Katie and the rest of the team for helping us find a lovely place to live and setting us up with everything we need. (The app to log all maintenance complaints is also very helpful).

Clio · 18 November 2019

★★★★★ 5/5

Google

Amazing service from Holly and Harry! Very helpful and made the whole process very smooth. Attentive to details and help with all questions we had

Zea · 2 June 2026

★★★★★ 5/5

Trustpilot

management are amazing

This is a specific review about the management side of Paramount. I have had a few things that needed fixing (including a whole new boiler). The team resolved my issues so quickly and have looked after us so well. Big shout out to Alessandro.

Patric · 29 April 2024

★★★★★ 5/5

Google

Jonny and I moved into our new flat last week and we couldn't be happier with how smoothly everything went, with thanks to Adam and Lucy at Paramount! From the start, both Adam and Lucy were very helpful, friendly, efficient at getting back to us and Lucy even went the extra mile and helped me with a delivery that came early to the flat. We would definitely recommend Paramount and couldn't fault the service. Thank you Lucy and Adam!!

Lucy · 15 February 2020

★★★★★ 5/5

Google

Our experience with Paramount was perfect. Chloe was very helpful and patient with us as we viewed the property. She was friendly and did not pressure as other agents would. Once we put in an offer the process was very smooth. Lucy kept us updated weekly with the tenancy agreement and was always on hand to answer our questions. So far we are very happy in our new home and we enjoyed the complimentary wine. We would definitely recommend Paramount to other renters looking in the area.

Marcus · 25 August 2019

★★★★★ 5/5

Google

We sold our apartment through Paramount and their service was amazing! We had 3 offers on the apartment 5 days after the valuation was done. The communication and help throughout the whole process was excellent. Special thanks to Dan Stern - he was extremely professional, efficient and just brilliant! If we ever decide to sell again, only Paramount!

Anna · 22 May 2023

★★★★★ 5/5

Google

Ollie and Katie were a great help in securing and sorting out the lease for our new flat. They are a great asset to Paramount! Both of them stayed in touch throughout the process from offer being accepted right to move in day and afterwards. They were both friendly and understanding of the stresses of moving house. They were the best estate agents we dealt with in the 3 months we were looking for a flat. Thank you.

Eilidh · 22 May 2020

★★★★★ 5/5

Google

They are non professional and I don't suggest their services sorry to say but I am unsatisfied

Gujjar · 24 July 2026

★★★★★ 4/5

Google

Hannah Linch has been super professional throughout the whole process of apartment hunting.

Yuhan · 10 July 2025

★★★★★ 5/5

Google

Jamie and Harrison from West Hampstead Paramount Properties been enormous help during my search and process of buying - always answering any questions quickly , advise- all done with very friendly manner - they gone above and beyond and make you feel comfortable to ask any questions ! if i need again estate agents - they will be first to go to- thank you both!

EDYTA · 22 May 2025

★★★★★ 5/5

Google

Just moved in to my new place on Friday with help from Lauren and Harry. I can’t express how smooth the transition was from their side. We were pressed for time but they were still able to accommodate to my needs to the best of their ability. Not a bad thing I can say about their work ethic. I’m truly grateful for their hard work

Taj-Levi · 22 May 2025

★★★★★ 5/5

Google

Excellent agency, they always prioritised the customer's needs and handled the entire process with absolute focus on making the customer happy. I worked with Dan and Lionel and can't praise them enough for their professionalism and friendly approach to our cooperation. I have worked with this agency twice (purchase and sale) and have been extremely satisfied both times. That's why I went back to them! Highly recommended.

Michalis · 22 May 2022