Paramount Properties West Hampstead reviews

★★★★★ 5/5

Google

I've had a really good experience letting my property through Paramount and would thoroughly recommend them. The lettings team has been efficient fast and friendly, managing the process very well and finding tenants in good time. Thank you for your great service and professional advice!

Helen · 11 January 2026

★★★★★ 5/5

Google

I had a great experience working with Jamie during my purchase. He was professional, responsive, and kept me updated throughout the process. …

Aleezeh · 2 July 2026

★★★★★ 5/5

Google

Just moved into our new place, lovely property and a really smooth, easy process getting in. The team at Paramount Properties have been brilliant, best letting agents we have been with in London for sure!

Charlie · 2 April 2026

★★★★★ 5/5

Google

Hannah has been very helpful and professional. Her response was continuously prompt and accurate.

Yuichi · 10 May 2026

★★★★★ 5/5

Google

Frank and Katie were wonderful helping us from finding the flat right to move in. We were already off to a good start when we initially came to see the flat. Frank had been very communicative in the lead up to the viewing, and was perfectly punctual (rare!). He was also very helpful when it came to making an offer and moved quickly with paper work, while keeping us up to date at every step of our offer process. This excellent communication was kept up in the lead up to the move with multiple check ins from Katie (very helpful and friendly!), during the move itself, and even after, when Frank personally reached out to check everything had gone smoothly. He efficiently dealt with some of the minor maintenance issues , leaving us feeling we are in very capable hands for the future. Thanks Paramount for everything, you've made this process very smooth and exciting rather than stressful!!

Courtney · 22 May 2020

★★★★★ 5/5

Google

Had a great experience with Paramount once again. We had a few obstacles to overcome but from start to finish Ollie was always on hand to help us through the process and was extremely helpful and responsive which resulted in three of us moving into a lovely flat managed by Paramount, so thank you Ollie! Would also like to say a big thank you to Katie for making everything clear and ensuring that we had everything sorted in time for move in. Can highly recommend Paramount for their professional and friendly team.

Marcus · 22 May 2020

★★★★★ 5/5

Google

We moved back to London after being abroad for 10 years and Dexter was the most helpful, accommodating and professional property agent I have ever worked with. He was really patient and honest when dealing with us and he really listened to what we were looking for which is why he found us the most perfect rental home. I would definitely recommend Dexter and paramount lettings to anyone looking for a rental property in London! We are still in that same house and the quality of after service and communication has been fantastic too! Five Stars!

Gareth · 22 May 2020

★★★★★ 5/5

Google

We were really impressed with Paramount - they were a lot better than other letting agents we've used. Ollie and Katie were amazing from start to finish; always really helpful, could answer any questions we had, and made sure to keep us updated throughout the moving process. Based on this, I have already recommended Paramount to friends and family. They were professional, knowledgeable about the property and area, and made the moving process much easier for us. The Just Move In service they offered was a great bonus too! Would thoroughly recommend.

Annie · 22 May 2020

★★★★★ 5/5

Google

Honestly HEAVEN SENT after a not so great experience with previous estate agent. Reagen Bradley was a breath of fresh air, she genuinely goes out of her way to help. She takes on board any issues and is absolutely amazing in her communications ; lovely, warm and polite in her telephone manner which makes a big difference. She's obviously an asset to her company. And really put me at ease both during the end of my tenancy and in facilitating a very smooth check out. Highly recommend to anyone looking to go forward with them. It's always important to have great management and they are exactly that. Gave them a bit of stick to start with due to previous dealing with former estate agent and nevertheless she was still a star in her patience and assuring me. 10/10 Customer Service. Thankyou Reagen. Appreciate all your help.

Amelle · 22 May 2020

★★★★★ 5/5

Google

I had such a great experience finding a flat to let through Paramount. They were very professional, they responded to all of my queries quickly, they were proactive in communicating, and they were just plain helpful all around. It was a thoughtful gesture to leave a bottle of champagne in the flat on the move-in date. When I got locked out of the flat due to a faulty key-copying situation, they kindly loaned me their spare copy which saved me from having to call a locksmith. I love my new flat, and I would highly recommend Paramount to anyone. Special thanks to Adam and Katie for their outstanding service.

Pranjal · 22 May 2020

★★★★★ 5/5

Google

I really enjoyed working with Dan Stern at Paramount West Hampstead. He is a true professional and you can trust him to keep you updated throughout the sales process. Dan is quick to reply to messages and return your calls whether day or night and it’s these simple things that make a lasting impression. Thank you for selling my home.

Vera · 22 May 2023

★★★★★ 5/5

Google

I want to thank Spencer and his letting team at Paramount for the excellent service I have received. To name a few, Dexter is fantastic and absolutely a pleasure to work with, and Tash goes extra mile to help and manage what is needed from the customer point of view. I could not have asked for a better letting agent than Paramount and I am so thrilled to place my trust in Spencer and his team.

Sarah · 22 May 2021

★★★★★ 5/5

Google

We have had a great experience looking for properties in West Hampstead and moving in through Paramount. Adam- who showed us a number of different properties was really helpful, not pushy and explained everything in a lot of detail. Katie- who helped us during the move in period was really great in keeping us informed throughout the long time between agreeing to the tenancy and moving in. Both Adam and Katie were always available to answer even the silliest questions, accommodated our busy/erratic schedules and helped us a lot; really makes a difference having those personal relationships during the process. We would definitely recommend Adam and Katie from Paramount!

Lenio · 21 April 2020

★★★★★ 5/5

Google

Thank you Ayesha and Paramount Properties for your brilliant service getting me secured in my new tenancy. The move in went very smoothly and I am absolutely thrilled with my new home. Communication has been excellent and everything has gone very smoothly. Thank you!

Philippa · 22 May 2024

★★★★★ 5/5

Google

Very Grateful for the super helpful support we got from Jamie and Harrison as we viewed, offered and completed on our new place! It was very good to know that you were available for any questions, and to walk us through our hesitations by finding more info that can help us make decisions. Communications with the seller via you, could not have been smoother. Many many thanks!

Lara · 22 May 2025

★★★★★ 5/5

Google

This was our first experience with a letting agency and it was a super-positive one. From viewings to move-in, the process was very smooth. Holly and Harry deserve special appreciations for their work as agents. I am thoroughly impressed with their transparency and efficiency. Hoping that all this converts to a great tenancy period. I will certainly recommend Paramount to my friends who are looking to rent.

Bharath · 22 May 2025

★★★★★ 5/5

Google

Dear Harry and Ollie I wanted to take a moment to thank you for all your help and support in finding and moving into my new home. Your guidance made the entire process smooth and stress-free, and I truly appreciate your professionalism and dedication. I’m really happy with my new place, and it wouldn’t have been possible without your assistance. Thank you once again! Best regards Chintha

Krishanthi · 22 May 2025

★★★★★ 5/5

Trustpilot

Paramount have been managing my…

Paramount have been managing my property for nearly three years now. They are so professional and work closely with both myself and the tenants to ensure everyone is content - this means happy long term tenants and I don't need to worry. From their front of house team to their admin teams - nothing is ever too much for them to deal with. Highly recommended for both Landlords and Tenants.

Karen · 15 April 2025

★★★★★ 5/5

Google

I have let from paramount for 20 years, had to leave them only because i couldn't find the right flat with them having to move quickly. They are amazing in every aspect, all the staff are helpful and efficient, In the last year I dealt with Hollie , she was excellent, very helpful always available . They have a maintenance service that no one can beat ! I got my deposit back in less than a week, no hassle. I wish them all and mostly Spencer who is the person who achieved this success of paramount all the best.

N · 15 February 2020

★★★★★ 5/5

Google

Katie Wood and Adam Wright have been very helpful in assisting us with the letting process from start to finish. Very professional and responsive to all queries that we had. Finding a place to rent can often be very difficult and they made it much easier. Thanks to Adam, Katie and the rest of the team for helping us find a lovely place to live and setting us up with everything we need. (The app to log all maintenance complaints is also very helpful).

Dr · 15 February 2020

★★★★★ 5/5

Google

We have recently purchased a property that was advertised through Paramount. The initial negotiations were quite stressful (we had to increase our offer after our initial lower offer had already been accepted and we were also put under pressure to sign an exclusivity agreement which we refused to sign), however once this was resolved everything went smoothly and overall we were very satisfied with Paramount. Since the first viewing, Lionel has always been very professional, responsive and flexible, accommodating our busy schedules and enabling us to see the flat when it suited us. He was also extremely helpful keeping us up-to-date, chasing our solicitor when necessary and ensuring efficient communication among the various parties involved in the transaction. As first time buyers, we also much appreciated Lionel's patience and willingness to explain the process and next steps whenever we had some questions. Even after contracts were exchanged Lionel continued to provide excellent service until completion. We wouldn't hesitate to recommend Lionel at Paramount to anyone looking to buy or sell in West Hampstead. Thank you Lionel!!

Barbora · 15 February 2020

★★★★★ 5/5

Google

We have had a great experience looking for properties in West Hampstead and moving in through Paramount. Adam- who showed us a number of different properties was really helpful, not pushy and explained everything in a lot of detail. Katie- who helped us during the move in period was really great in keeping us informed throughout the long time between agreeing to the tenancy and moving in. Both Adam and Katie were always available to answer even the silliest questions, accommodated our busy/erratic schedules and helped us a lot; really makes a difference having those personal relationships during the process. We would definitely recommend Adam and Katie from Paramount!

Lenio · 15 February 2020

★★★★★ 5/5

Google

We had an excellent experience with Paramount Properties, everything was handled very well and Katie and Adam were very efficient, making it very clear what we needed to do and stress free moving in. The week before our agreed move in date my old flat was burgled meaning I couldn't stay there. We contacted Katie and asked if we could move in a few days earlier and she couldn't of been more helpful. Within half an hour of contacting her she had spoken to the landlord, re-issued new contracts with instructions on what we needed to do and reorganised the inventory so that I could move in the next morning. It was such a great help and I really can't thank her enough or recommend how great she was to deal with.

Abigail · 15 February 2020

★★★★★ 5/5

Google

I can't recommend Paramount Properties highly enough, especially our agent Lionel! We were buying a flat, and Lionel was always super responsive (literally replies were sent within 30 mins sometimes), professional, kind, patient, on top of everything and chasing other parties, where relevant. When we were confused about the process and had the questions even outside of agency scope, Lionel always had time to chat over the phone and explain everything to us. All in all, I really wish every agent was like this, it made our purchase process so much easier. I am super happy with the service provided and will recommend this to our friends. Thank you Lionel and Paramount team!!

Pollya · 15 February 2020