Paramount Properties West Hampstead reviews

★★★★★ 5/5

Google

Great experience - agents were very helpful, passionate, and were eager to find us an alternative property after our first offer didn’t work out. They showed us flats that exceeded our expectations and within our budget and never tried to “sell” us too much. Overall, a much better experience than what we experienced with other agencies. As a couple new to the country, the agents explained the process very clearly and we never felt out of the loop. The onboarding / signing process was smooth and easy. Dexter and Janki were our agents through the process.

Rory · 22 May 2022

★★★★★ 5/5

Google

I was moving from NYC to London and did my flat search from abroad. From the very beginning Oliver and Janki have been so helpful and communicative throughout my search. I was able to finalise a flat that was in a great neighbourhood and also an easy commute to my office. The previous tenant of the flat was unable to move out as expected so Paramount was kind enough to book me a hotel to stay in while the previous tenant finalised their move. I was stressed and anxious as I was coming from another country, but Oliver and Janki made my transition smooth with their trusting word and communication. I’m grateful for their help.

Jasber · 22 May 2022

★★★★★ 5/5

Google

A Truly Outstanding Experience with Jamie and Suzanne at Paramount Properties Selling my apartment could have been a stressful experience, but thanks to Jamie …

Rafal · 10 July 2025

★★★★★ 5/5

Google

Paramount have been tremendously helpful as I went about purchasing a property. Reuben did my first showing and guided me through the original process, and then Jamie took over as we went through the ups and downs that accompany the journey! Their team are very proactive but also honest which is critical. I would recommend them.

Matt · 24 December 2025

★★★★★ 5/5

Google

Lauren and especially Harry have been brilliant in helping me organise everything and expediting where I wanted a quick turn around. Quick to respond and went above and beyond.

Alexander · 22 May 2025

★★★★★ 5/5

Google

I recently move to London from abroad and it has been such a smooth and easy transition thanks to Harry and Ollie. Efficient, quick answering and available when needed.

Marc · 22 May 2025

★★★★★ 5/5

Trustpilot

A Truly Outstanding Lettings Team, Reliable, Friendly, and Professional

I’m a landlord with a terraced property in Queen’s Park that has been managed by Paramount for several years now. My experience with them has been consistently excellent. Each of my tenants has stayed long-term, which speaks volumes about the way the property is managed and the kind of tenants Paramount attracts. What sets Paramount apart is not just their professionalism but also the personal touch. I know the team on a first-name basis, and every interaction feels warm and genuine. You can feel the positive, collaborative atmosphere as soon as you walk into their office, it’s clear that people enjoy working there, and it shows in the service they provide. Well done Spencer & Team!! Their network of tradespeople is another standout feature. The work has always been carried out to a high standard, reasonably priced, and handled promptly, which gives me real peace of mind as a landlord. I had a different management company before Paramount, and the contrast is stark. That previous experience was, quite frankly, subpar. Paramount has restored my confidence in what good property management should look like. Highly recommended.

YCB · 15 April 2025

★★★★★ 5/5

Google

I was able to move in to my new apartment in two weeks after I chose the place thanks to Hannah Linch's close attention and responsiveness! Hannah and her colleagues tirelessly responded all of my questions and they keep assisting me with the same level of attention after I moved in!

Dilara · 10 July 2024

★★★★★ 1/5

Trustpilot

Two faced company

Two faced company I had some absolutely awful dealings with this company where they allowed other renters to take advantage of me, hiking the price up for me when the other renters were only paying £750 a month to live in St John’s Wood. I alerted paramount who did not seem to care. If I was a landlord I would care because the other renters were profiting and not the landlord. Surely a management company would want a landlord to profit and not their other renters. I would avoid as a landlord and a renter. They do not seem competent and will lose you money. *edit to my reply after you have replied: I find it very strange that only now that I have called you out publicly you are wanting to resolve this. When I messaged you privately you did not seem to care at all. This is why I have called your agency 2 faced

Anon · 11 April 2025

★★★★★ 5/5

Google

JLL and Hannah Linch were great with my move. The paperwork was completed very quickly and my questions were answered without delay. Highly recommend!

Daniel · 10 July 2025

★★★★★ 5/5

Google

We had an excellent experience with Jamie Jacobs. Jamie went well above and beyond in assisting with getting our purchase over the line and we would fully recommend him to friends and family. At all times Jamie kept us fully informed, and was vital to the success of the transaction. Thanks again Jamie!

Derek · 22 May 2024

★★★★★ 5/5

Google

Absolutely excellent - Jamie Jacobs & Lionel Stoll were very proactive & communicative throughout the process, always quick to act and provided regular updates. From the viewing through to being given the keys, Paramount staff really do work to make the process as efficient as can be, with outstanding customer service. Highly recommend

Rishabh · 22 May 2024

★★★★★ 5/5

Google

I should thank Alessandro Lucatello and his team specially Stephan for their sincere cooperation, efforts and caring to tenant's demand and requirements. Thank you very much. M. Golshan

Mehrdad · 22 May 2025

★★★★★ 5/5

Google

We have had an amazing experience with Ollie. His professionalism, conscientious care and considerate manners made flat hunting a breeze. Communication was clear, prompt and effective. Most importantly we felt we could trust him as he never rushed any of our decisions (which has sadly become common practice in London). He was also an excellent point of contact between us and landlords. We would definitely return to and recommend this estate agency thanks to his services.

Karim · 20 May 2025

★★★★★ 1/5

Google

Paramount may provide a good service to its landlord but it does not care about its tenants. They constantly "bully" us about matters that is not our issue, I would certainly never rent a place managed by them again. For example, the flat we're in has ventilation issues and a poorly build extension with no adequate heating, hence mould grows on walls of the extended wall every winter. Paramount arranged for a 3rd party to assess the property, and the lady that came told us the property does not have enough ventilation. However as the report is not in the landlord's favour, Paramount never shared the details of the report and instead insist its our "lifestyle issues" and keeps sending me guides on how to clean the mould, and how I should always keep windows open yet at the same time heat the flat to a constant 22C. They would always ignore my emails where I explain that I do keep the windows open while cooking, and the flat is heated. In the end I did clean the mould as it was getting out of control and we have a cat so I was worried for her health. Paramout were clearly unwilling to do anything about it apart from trying to teach me how to do things for them. I'm a landlord myself and would never treat my tenants the same way I have been treated. Its obviously my words against theirs but I know its not my lifestyle, I've lived in many flats over the years and never had mould issues this bad.

Tina · 14 February 2022

★★★★★ 5/5

Google

The Best agency and the agent! Me and my wife decide to buy our first property. We've try many agencies, but Paramount - is the best! From our first view till completion we will happy and comfortable - because we have great agent - Lionel Stoll, who is always in touch and always do best! I'll recommend Paramount agency and especially Lionel Stoll to my friends, colleges and for anyone - they are the Best ! Many thanks!

Eugen · 22 May 2022

★★★★★ 5/5

Google

In a tough market, it was so reassuring to sell my flat through Paramount. Jamie Jacobs was an excellent agent, pushing our lawyers, being in constant contact and was personally invested in selling the property. The first people to see the property bought it and the knowledge of the area and the market that Jamie had, helped to push it over the line. I can't recommend him enough.

Hannah · 22 May 2023

★★★★★ 5/5

Google

I recently purchased my first home through Paramount. The sales negotiator Jamie Jacobs was very helpful throughout the process, more helpful than the lawyers when it came to negotiations between myself and the seller. It was down to his work and his recommendations of surveyors and solicitors that we were able to get the purchase completed in 2 weeks with less hassle than most transactions that take months.

Marcus · 22 May 2023

★★★★★ 5/5

Google

I cannot praise Spencer and Janki at Paramount enough. They have taken over management of two flats for me and the entire thing has been seamless, professional, responsive and sensible. They ensure that all legal formalities are complied with, make sensible maintenance proposals, and then arrange for the maintenance to be carried out. Nothing is too much trouble, I am kept promptly up to date, my tenants are happy and I can relax in the knowledge that an entirely professional team is taking care of my properties for me. It has been a truly exceptional experience.

Elaine · 26 March 2025

★★★★★ 5/5

Google

Jamie and the team were excellent from start to finish. Upfront about pricing, valuations, and super easy to communicate with. Thank you for making the process straightforward!

Saagar · 22 May 2025

★★★★★ 5/5

Trustpilot

Great work from Dexter and Harry.

I’m extremely pleased to have worked with Paramount Properties, particularly with Dexter and Harry. From the outset, they managed everything seamlessly, presenting excellent offers that allowed us to close a deal within just a few days. Their responsiveness and professionalism throughout the process were outstanding, ensuring smooth and efficient communication with all parties involved. Overall, I couldn’t be happier with the experience.

F · 6 October 2025

★★★★★ 5/5

Google

Jamie Jacobs is always very helpful the there when you need him, his knowledge, efficiency, empathy and professionalism make him a true ambassador for Paramount Properties.

Len · 22 May 2025

★★★★★ 5/5

Google

Jamie and the team are great. Really transparent and fast moving and a pleasure to deal with. I would 100% have no hesitation in recommending them!

Jamie · 22 May 2025

★★★★★ 5/5

Google

Thank you Jll for helping me to find my future flat to live, my agent Amelia Hoskin helped me a lot, at first I had chosen a property, but for some reason it was cancelled, and Amelia helped me to find another property when there was a …

Ruize · 10 July 2024