Trusted Agent profile · West Derby, Merseyside
Verified
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
5/5
GoogleRecently signed my new tenancy agreement with the help of Jonathan, really quick and efficient with getting documents to me and the same with signing. Thank you Johnathan. Have also been dealing with Rebecca & Melanie for various other things, everyone is very professional and quick to help and advise.PositiveResponsiveness, Professionalism
Hi Paige, thanks so much for your review on Jonathan we really appreciate this
5/5
GoogleVery helpful and very quick in sorting out queries... Thank you
Hi Nirav, Glad we were able to help you out! If you need anything else just let us know. Whitegates Team
5/5
GoogleGreat Team, who balance both tenant and Landlord interests equally, and look after both. Michelle Standish, has recently, gone the extra mile and demonstrated great customer service, and secured a win - win situation for both parties, thanks Michelle. Darren, is also a marvel at resolving maintenance issues, considerate and efficient and nothing seems too much trouble. Thanks team
Thank you Charles, it was a pleasure to work with you. Good luck in your new home.
5/5
GoogleThank you Rebecca of Whitegates for being soo professional,carrying,friendly, helpful and extremely patient to your clients,I just hope Whitegates knows , what an asset you are for them!!!!!, I will not hesitate to recommend company, May you all have a very happy Christmas xPositiveProfessionalism
Hi Rosa, Thanks so much for your 5 Star review and lovely comments regarding Rebecca , I will be sure to inform her and the team. Thank you for taking your time out to do this, Chris Mcgowan Area Manager
5/5
GoogleHaving dealt with Spencer and Rebecca I can say that Whitegates West Derby has a professional and very dedicated team. Spencer was very helpful and did his best to facilitate the process. After moving in, I’ve had few questions and points to report which Rebecca got sorted. 5 stars.PositiveResponsiveness, Professionalism
Hi thank you so much for your feedback regarding our lettings team. we will certainly pass this on to them.We appreciate your feedback.
5/5
GoogleWe are in the process of selling a family house through Whitegates in West Derby and Lydia has been amazing.She has guided us and is so helpful with her advice and my concerns.Lydia is always ready to listen and is clear and precise with any details and we are always updated with information.Lydia gives excellent customer service and is making a very stressful process easier.
5/5
GoogleZaklina was incredibly helpful in arranging the viewing and made the whole process very smooth and professional.
1/5
GoogleHi this is the same Lucy that got all them good reviews further down …. This is the WORST company to ever work for. I left after being screamed at in the middle of the office by Gail because I didn’t print off her work for the week within ten minutes. Baring in mind this was something she should have done herself. So rude to her staff and totally unacceptable. After leaving Whitegates, I was harassed at my new work place by Gail who was calling the office and then threatened to turn up at my work!! She also expected me to return my old work uniform out of sheer spite. I only lasted 2 months as the constant nagging & made to feel like you weren’t good enough got too much for my mental state of mind. Staff at this company are treated like a number and would never recommend working with or for Gail ever again.
5/5
GoogleZaklina was really helpful. Booked me in quick and easy. Smooth viewing process
5/5
GoogleZaklina was polite and friendly, helped me understand the details of the property I was interested in
5/5
GoogleI was nervous attending this viewing and on meeting Richard was immediately put at ease. Nothing was too much trouble for Richard and was obviously well prepared for the viewing. He provided all the information I needed. Thanks Richard.PositiveResponsiveness, Quality, Professionalism, Value
Hi John, Thank you for your 5 Star review and kind comments, I will be sure to inform Richard Chris Mcgowan Area Manager
5/5
Google“Hi James, For some reason Google will not let me sign in. If you would like to use this email in your review please feel free. Myself and my husband have been delighted by the excellent level of service James has provided throughout our house search and buying process. He has answered our queries almost immediately and have been incredibly helpful and knowledgeable. I will be recommending James to our friends and family, if we choose to sell our property in the future we will be contacting James at Whitegates specifically. At present I am unable to log into Google but I would be happy give a 5 star rating. Kind regards Carla Webster and Mark Baker”
5/5
GoogleI have just recently sold my property through Whitegates estate agents in west derby, the level of service was fantastic, considering I am based in london I thought it would be a difficult process due to not being in the city, but every member of the staff i spoke to was always very helpful with any queries I had. Especially a big thankyou to Gail and Daisy who helped me with everything and more Definitely recommend anyone looking to sell or rent there property to go with WhitegatesPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleListed a house with whitegates, Zaklina has been excellent! Very professional. Thank you!
5/5
TrustpilotBrilliant service stress free
I have allowed White gates West Derby to manage letting my property. Mel Ryan has looked after everything and i have complete peace of mind and no stress. The service is BRILLIANT she deals with any problems and deals with everything quickly and very professional,the book keeping side is fantastic and she makes renting out a property easy as she has managed legal requirements and the rent very well. Also very friendly and personal service and always there when needed,Mel is a credit to the business.
5/5
GooglePlease don't believe everything you read posted by tenants; as a landlord I'm taking exception to the claims being made by the tenant who lived at 413 Eaton Road and posted a very accusatory review. There is a dispute mechanism in place that governs return of deposits, I wonder why this tenant didn't challenge ? As a landlord, I have found Whitegates to be nothing but helpful and easy to do business with and, act as a buffer / pragmatic voice between landlord and tenant patiently and professionally.
5/5
GoogleI had an excellent experience dealing with Whitegates, both with the mortgage application and finding the right property for us. A special shout out to Aidan Nesbitt for all of his hard work and assistance, thank your for everything.PositiveResponsiveness, Quality, Professionalism
Hi Edvinas Thank you for your 5 Star review and kind comments, I will be sure to inform Aidan and look forward to working with you for your purchase. Chris Mcgowan Area Manager
5/5
GoogleCouldn’t fault the service I received from whitegates I had a property I wanted to rent out and everything was dealt with so quickly and efficiently Kelly kept me up to date regularly and nothing was too much troublePositiveResponsiveness, Quality, Professionalism
Dear Jacqueline Thank you very much for your review and the feedback about Kelly I will certainly share this with her and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thank you again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
TrustpilotI visited Whitegates West Derby last…
I visited Whitegates West Derby last week and spoke to Daisy. I am a property investor but i'm new to the area so I really appreciated that Daisy took the time to explain to me which areas were popular for rental and to arrange some viewings on some properties that fitted my criteria.
Hi William,Thank you for your review, we look forward to hopefully finding you a new abode very soon.Kind regardsWhitegates West Derby
5/5
GoogleAll staff members have been amazing helping me from becoming a tenant to a first time buyer. They have been very supportive over the past couple of years and it has been a pleasure being their tenant. They make everything so much easier! We especially appreciate the help James has given us with buying our first property.
Thank you so much for your kind words! We are thrilled to hear that your experience with us has been so positive, from being a tenant to now a first-time homeowner. It's wonderful to know that our team's efforts, especially James's, have made this journey smoother for you. Your trust and satisfaction mean the world to us, and it's been our pleasure to support you over the past few years. Congratulations on being accepted for your first home and we hope you will have the keys as soon as possible.
5/5
GooglePlease don't believe everything you read posted by tenants; as a landlord I'm taking exception to the claims being made by the tenant who lived at 413 Eaton Road and posted a very accusatory review. There is a dispute mechanism in place that governs return of deposits, I wonder why this tenant didn't challenge ? As a landlord, I have found Whitegates to be nothing but helpful and easy to do business with and, act as a buffer / pragmatic voice between landlord and tenant patiently and professionally.
5/5
GoogleExcellent customer service from Whitegates Especially Richard who showed us round a property we were interested in. Full of local knowledge and information about property and any questions he could not answer there he found out the information for us.
Thank you for your review of our service and our staff! we will definitely pass on the message!
5/5
GoogleHelpful and professional. Big thanks to Bernie and Monia who were great.
5/5
GoogleWe met Gail Roberts and her team in Whitegates, West Derby by chance as we were looking to sell the house we had been renting out for a number of years. In complete contrast to the managing agent we had been using (Entwistle Green in Maghull, part of the Countrywide group), Gail was genuine, straightforward and very helpful. It was a pleasure (and a change) to deal with a highly competent and professional business. Despite the challenges posed by the pandemic, communication was maintained on a regular basis and the sale of the house was completed efficiently, without any fuss or stress. Highly recommended, whether you’re selling your own house or whether you’re a landlord wishing to use a professional lettings agency. We just wish that we’d come across her business sooner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
