5/5
GoogleZaklina Zablotny Has been very helpful and responsive
Trusted Agent profile · West Derby · Merseyside
Verified
Whitegates West Derby reviews
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on The Trusted Agent
This office
215
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates West Derby
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
Awards
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleWe had a viewing with Richard, he was very helpful and gave us lots of information which we really appreciated as we are first time buyers. He explained all the sale process and gave us some useful tips. Professional and friendly service.
Agent replied
Hi Alexandra, Thank you for taking the time to leave a google review, we really love to see how we can help our clients.
5/5
GoogleLovely experience, briliant chat with fantastic lady.
5/5
GoogleReally professional staff from a simple phone call to all interactions the white gates team excel
5/5
GoogleFrom start to finish of selling our home and buying another Whitegates West Derby were brilliant!! I can't thank them enough for the service provided. Special thanks to Cheryl W, Cheryl D and Brenda, you are fab! Thanks, Ali
5/5
GoogleThe whitegates west derby team are amazing they are so helpful and kind nothing is too much trouble couldn’t have hoped for a better estate agents thank guys X
5/5
GoogleI viewed a property yesterday evening with Richard. He was very professional, friendly and polite throughout the viewing. I would be delighted to be shown a property by Richard in the future. He is a credit to Whitegates West Derby!PositiveProfessionalism
Agent replied · 13 June 2024
Hi , Thank you so much for your 5 Star review and lovely comments regarding richard will be sure to inform him and the team. Thank you for taking your time out to do this, we really appreciate it Chris Mcgowan Area Manager
5/5
GoogleDominique & Jack here, we are taken around a lovely property by Richard, incredibly personable and professional. Greeted us outside with a smile and answered any questions we had. Friendly and courteous. Would definitely recommend Whitegates after our interaction!
Agent replied
Thank you Dominique for your lovely review!
5/5
GoogleKatie has been amazing with us always replied and easy to get hold of. Always helped when I needed her
5/5
GoogleBuying our first home through West Derby Whitegates was so straight forward. Any silly questions I had about the process were answered so quickly and in such a friendly manner by Caitlin. She was super helpful and efficient throughout the whole ordeal.
Agent replied
Hi , Thank you so much for your 5 Star review and lovely comments regarding Caitlin and the team in west derby I will be sure to inform her and the team. Thank you for taking your time out to do this, we really appreciate it Chris Mcgowan Area Manager
5/5
TrustpilotThank you!
Having just had an offer accepted for my first home, I’m really grateful for the help and support of Daisy, through emails and calls and being kept up to date throughout it has been much easier (and quicker!) than I imagined, I can’t recommend enough. I really appreciate it - Thank you!!
Agent replied
Hi Natalie, Thank you so much we are delighted Daisy has been such help, Whitegates West Derby
1/5
GoogleI found the agent not really care about selling the property or arrange viewing for potential buyer which they advertised on the market. Any vendors want to sell their property better find some other good property agent to sell.
Agent replied
Dear Surenthran, I am sorry to that your weren't impressed with the customer service you received. Here at Whitegates we strive on the best customer service possible. Please contact the office and we would be more than happy to discuss this with you. Kind Regards Bernie Connolly Branch Manager
5/5
GoogleSo far so go, staff are very friendly and professional...just hope the house now sells! 6.4.21 update: house sale has now fallen through twice, due to no fault of Whitegates, but staff are still working hard to get viewings and we're still hoping! :)PositiveResponsiveness, Professionalism
Agent replied · 27 June 2024
Hi thank you so much for your feedback we will certainly pass this on to our staff and look foward to selling your home :-)
5/5
GoogleProfessional & helpful
5/5
GoogleFollowing the death of a family member and the resulting complicated mess of admin, Katie has gone above and beyond to make it as easy and distress free as possible for us to clear the house and sort the estate even when it must have been distressing for her as well.
1/5
TrustpilotUnprofessional
Unprofessional, take no accountability for staff failings, lie about serious issues with property. Do not use.
5/5
GoogleI am wanting to buy a property at the moment and have been dealing with Lucy noble she has been so helpful and is so easy to deal with, so professional I would definitely recommend her an Whitegates thank you for Your help LucyPositiveResponsiveness, Professionalism
Agent replied · 8 June 2024
Hi rachael thanks for your review ! we really do appreciate this feedback and will pass on your kind words to lucy
5/5
TrustpilotDaisy has lovely communication skills…
Daisy has lovely communication skills which make you feel your enquiry is really important and is being dealt with in a very efficient and friendly manner.Probably one of the nicest Estate Agents I have spoken to and I have spoken to a lot.I really appreciated her call back and good wishes.Thank you.
Agent replied
Hi Megan Thank you so much for your Lovely comments we will pass this on to daisy she will be delighted with your review,Thank you again Whitegates West Derby
5/5
GoogleI have bought with Whitegates and Caitlin Suleyman, It has been a quality service very informative whilst asking about the property, Caitlin has kept me up to date and also guided us through the purchase, aswell as anything I’ve needed advice and help.
Agent replied
Hi Chris Thank you very much for your feedback about caitin I will share this with her and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleRichard showed myself and my parents around a particular property and made us feel comfortable and at ease. Super helpful and professional when showing us around, as well as giving insightful advice. Very happy with the service given!PositiveProfessionalism
Agent replied · 26 June 2024
Hi ruth Thank you very much for your feedback about richard I will share this with him and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
1/5
Googlelived at 413 Eaton road, when moved into property a sofa was left from previous tenant. When i moved out white gates took 65.00 from my deposit for the sofa being left even though thew previous tenant had also been charged for this, they just couldn't be bothered removing it. Boiler blow up middle of winter, took 3 days for white gates to get in touch as they have no emergency on call finally arranged for someone to come out to repair it but took a week and half for the repairs to be carried out. had no heating and hot water. gas and electric went from 74.00 that month to 225 because i had to boil pans of water and used plug in heaters whilst awaiting for repairs to be done. Reported a light switch when i first moved in, someone came out to look at it never got fixed but was taken out of my deposit when moving out. there was a leak in the roof in living room again someone come out to look at it never got repaired, would come in some morning to raining water all over my glass table. I work in the NHS and during covid they was booking British gas in to do safety certificate , i do 14hr shift and was working back to back during the breakout i was charged for a missed appointment i didn't even arrange. Seriously wouldn't go with these, they never sort out repairs and always make excuses to charge things out of your deposit.
5/5
GoogleWe're currently in the process of selling our property through Whitegates and so far it's a very positive experience. There's been plenty of updates from James and Oliver.
5/5
GoogleGreat customer service from Zaklina.
5/5
Googlei have already bought house with Whitegates Estate Agents. I view my new house on Saturday and on Tuesday I received news my offer was accepted. I love you Leeanne. She is lovely, friendly and very very fast. Team understands seller and buyer and do everything to make both of them happy. I am going to move to Liverpool to my new house very soon and I hope I will meet more people like Leeanne there.
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Questions about Whitegates West Derby
Has Whitegates won any awards?
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
Want Whitegates West Derby to help?
Tell us what you need and we'll pass your enquiry to Whitegates West Derby and up to three other top-rated agents near West Derby.
