Trusted Agent profile · West Derby · Merseyside
Verified
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
5/5
GooglePleasure to deal with...Brenda is a tough negotiator but a great person to deal with !!!! I look forward to many more battles with her over the coming months Mr A Bishop .....not yet a property tycoon...but working on it despite Brenda's best efforts !!!!
4/5
GoogleI’ve had a great experience looking for a new home with West Derby Whitegates. Lucy Noble has really made the experience easy sending me great houses that tick the boxes of the criteria I have asked for. Fast responses and give plenty of notice if viewings have to be canceled.PositiveResponsiveness, Quality, Professionalism
Hi Jack thank you so much for your review for Lucy we really appreciate this
5/5
TrustpilotA big thank you to Melanie for all her…
A big thank you to Melanie for all her help!
Hi Robert,Thank you for leaving this kind review, we will pass this onto Melanie.Whitegates West Derby
5/5
GoogleKatie has been a pleasure to talk to, she’s been really helpful and approachable. Thanks Katie!
5/5
TrustpilotExcellent service
Daisy was great, really helpful and so friendly. Thank you!
Hi Erin,Thank you for your review & we will continue to help & advise you as much as we can.Kind regards
5/5
GoogleMy experience with Whitegates has been first class. I cannot recommend Melanie Ryan highly enough, always available and professional. I have no doubt that anyone dealing with Mel with have a first class experience. Thanks Mel!PositiveProfessionalism
5/5
TrustpilotDaisy was extremely helpful and very…
Daisy was extremely helpful and very friendly on the phone.
Hi Luke,We are so glad we could help you.Kind regards
5/5
TrustpilotThank you Leeanne for such wonderful…
Thank you Leeanne for such wonderful and professional service.
Hi Paula, Thank you so much for taking the time to write this lovely review we will pass this onto Leeanne.Whitegates West Derby
5/5
GoogleA smooth and simple transition into our new home, thanks to Spencer who was professional and dealt with all of our problems. Would recommend this place to anyone, landlords and tenants alike.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA great service from experienced staff. Matthew could not do enough for us. Thank you.
Thankyou for your kind words, i am very happy you had such a good experience through Whitegates West Derby.
5/5
TrustpilotLeanne delivered excellent customer…
Leanne delivered excellent customer service and was both friendly and cheerful but also professional, as were all the staff at Whitegates. Whitegates seems to run like a well oiled machine, and as part of that machine, Leanne seemed able to convert the stress/complications of buying/selling properties into a smooth and almost simple process. Couldn't be more pleased.
Hi Pam, Thank you for leaving this review we will make sure Leeanne sees this, thank you so muchWhitegates West Derby
5/5
GoogleFabulous level of communication and support re updating on house we are buying. Great team
Thankyou for your king words Carol, we pride ourselves on superb communication and customer service so your kind words make us very proud.
5/5
GoogleI am a landlord and Whitegates has been managing my properties for the last couple of years. I have received very good service from the team. Rebecca, Melanie and Jonathan have been dealing with issues with my tenants and repairs. They are … More
Hi thanks so much for your kind words. We really do appreciate this regarding our lettings team Whitegates
5/5
TrustpilotGreatest customer service.
We were looking around in greatly presented house by Whitegates. We book an appointment a bit late due of my work. Gentleman name is Richard gadly helped us book and appointment asap. After we arrived to the property he was right outside the property waited to our arrival. He is great looking gentleman with great knowledge about property and another information about House buy process. He showed us every room and glady answered to our questions. We sorted out everything we had best experience in our life, Richard really know how to impress the customers and show us fantastic customer service experience 5/5.
1/5
TrustpilotCan’t view properties unless you agree to sell yours first!
Called to arrange a viewing on a property for sale. Cannot view unless we have a mortgage in principle or Whitegates come out to value our property (which is valued more than the property advertised). Ridiculous! We have waited a long time for these grade II listed properties to become available and have already missed out on 2. We cannot make an informed decision to sell our house without viewing the new property advertised first. These estate agents are losing potential buyers with unethical sales tactics. Very unhelpful.
5/5
TrustpilotLeanne was helpful and knowledgable
Leanne was helpful and knowledgable. Good customer service.
Hi Shirley,Thank you we will pass this onto Leeanne.Whitegates West Derby
5/5
TrustpilotFantastic decision to choose Whitegates…
Fantastic decision to choose Whitegates I can't recommend them highly enough. Bernie whilst being very professional, genuinely cares for the needs of her clients and will go out of her way to see your needs are met. If you're at the stage of trying to decide which estate agent to use in West Derby, go with Whitegates.
Hi Wes Thank you so much ..I have passed over you comments to Bernie regards Whitegates West Derby
5/5
GoogleI have bought with Whitegates and Caitlin Suleyman, It has been a quality service very informative whilst asking about the property, Caitlin has kept me up to date and also guided us through the purchase, aswell as anything I’ve needed advice and help.PositiveQuality
Hi Chris Thank you very much for your feedback about caitin I will share this with her and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleSo far so go, staff are very friendly and professional...just hope the house now sells! 6.4.21 update: house sale has now fallen through twice, due to no fault of Whitegates, but staff are still working hard to get viewings and we're still hoping! :)PositiveResponsiveness, Professionalism
Hi thank you so much for your feedback we will certainly pass this on to our staff and look foward to selling your home :-)
5/5
TrustpilotBoth the sales team and lettings have…
Both the sales team and lettings have been absolutely great. Lettings have managed the process, assisted with the licensing and took care of my new tenants. Spence and Jordan were meticulous, on the ball and helpful with advice.
5/5
GoogleSo far so go, staff are very friendly and professional...just hope the house now sells! 6.4.21 update: house sale has now fallen through twice, due to no fault of Whitegates, but staff are still working hard to get viewings and we're still hoping! :)
Hi thank you so much for your feedback we will certainly pass this on to our staff and look foward to selling your home :-)
5/5
GoogleGreat service in renting out property. Katie dealt with my property and she’s fantastic. Fully recommend.
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our services. If you ever need assistance again in the future, don't hesitate to reach out. We appreciate your support!"
5/5
GoogleI appreciate very much the excellent service provided by Whitegates (West Derby, Liverpool). Your colleague, Ms. Caitlin Suleyman, is polite, friendly and helpful. She always promptly arranges property viewing for me upon request. She also keeps close communication with me before and after the viewings. Moreover, she proactively recommends properties to me according to my preference. I feel that I was treated like a friend of Whitegates' service team. Again, I appreciate the excellent service and effective assistance provided. I am pleased to recommend Whitegates to my friends.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleZaklina Zablotny Has been very helpful and responsive
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
