Trusted Agent profile · West Derby · Merseyside
Verified
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on The Trusted Agent
This office
215
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy and friendly
Nothing but positive feedback for whitegates, especially Abby who made our move easy and dealt with queries really quickly. Jen and Greg
Thank you for lovely Review We will pass this onto Abby, Thank you Whitegates West Derby
5/5
GoogleRichard was lovely showing me around a property keep the good work up
Hi Thank you very much for your feedback about Richard I will share this with him and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thanks again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleJames did his job very well and especially for a young man.
Thank you for your kind words! We're delighted to hear James did a great job.
5/5
GoogleIncredible service! James is fantastic and very helpful and very fast turn around. Highly recommended.
Hi Liam , thank you so much for your feedback regarding James. we will certainly pass this on to him. We appreciate your feedback.
5/5
TrustpilotVery good service
Spencer was recently dealing with renting out my property. He advertised the property promptly and found a suitable tenant quickly. Spencer was very friendly and helpful and a pleasure to work with. He kept me updated throughout the process and responded to both my and the tenant's queries quickly and professionally.
5/5
TrustpilotExcellent service and helpful as…
Excellent service and helpful as possible. would recommend. Leeanne was really professional as well as the rest of the team
Hi Chris,Thank you so much we will pass this onto the team and Leeanne in particular.Kind regards
4/5
TrustpilotMelanie has been very helpful and…
Melanie has been very helpful and efficient in dealing with tenant issues and chasing late payments when needed. Great service.
Thank you for your review we will pass your kind words onto Melanie we are delighted she has been such help.Whitegates west derby
5/5
GoogleBernie was very helpful while I was looking for a property. I have since found a property in another area but wanted to say how helpful Bernie was and if anything changes I’ll back back to Whitegates to find another property.
5/5
GoogleVery great experience communicating with agent Zaklina. She was very patient and answered all my questions to my understanding and satisfaction. I would recommend anytime
5/5
TrustpilotWould like to say a big thank you to…
Would like to say a big thank you to Leeanne for helping us find our new home Thanks Leeanne
Thank you so much Julie we will pass this onto Leeanne, best of wishes in your new home.Kind regards Whitegates West Derby
5/5
TrustpilotOur family cannot praise everyone at…
Our family cannot praise everyone at Whitegates enough for making our move as easy as possible. It’s a headache enough moving, but with living 50 miles from the property we wanted and having 2 very energetic kids, they could not have been more accommodating and understanding. Special shout out has to go out to Bernie, Rebecca and Abbey for always answering the phone and making life easy :)
Matthew thank you for your 5 star review we are delighted our team has been such help, we will pass your comments on.Thank you again Whitegates West derby
5/5
GoogleDealt with Richard white from the west derby branch- very helpful
Hi Thanks so much for your feedback about Richard I will share this with him and the rest of the team. We hope you are very happy in your new home. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
4/5
GoogleJust letting my first property through Whitgate West Derby. Katie Crummy was really helpful, fast response and friendly.
5/5
TrustpilotFantastic team eathan daisy and in…
Fantastic team eathan daisy and in particular Brenda could not do enough for me thanks for everything regards john tyrrell
Thank you John we were happy to help Kind RegardsWhitegates West Derby
5/5
GoogleWe worked with Daisy to buy a house and she was informative, efficient at getting back to us promptly and made us feel at ease with the whole process. We were very pleased with the service she offered and her kindness and understanding went a long way.
5/5
GoogleWe met Lydia and my partner thought we had all know Lydia she so easy to talk too as well as being professional and answering all our questions she will be a great asset to the whitegates team she processed to tell us she had only been there 8 months and you would not have thought that she was very confident I hope she will do well she certainly friendly and confident enough to go far
5/5
TrustpilotBig thanks tho Melanie who made…
Big thanks to Melanie who made renewing our tenancy quick and simple and was helpful and understanding throughout.
Hi Graeme,Thank you for your 5 star review for Melanie she will be delighted. don't hesitate to contact us if we can do anything else for you!Kindest regards Whitegates West Derby
5/5
TrustpilotBig thanks to Melanie for her…
Big thanks to Melanie for her assistance with the oven repairs/replacement. She provided regular updates through every stage.
Thank you so much Claire for your review Melaine is delighted,Kind regardsWhitegates West Derby
5/5
TrustpilotSpencer was fantastic
Spencer was fantastic, very professional, went above and beyond his job to help us, highly recommended 100%
Hi Tony,Thank you so much we will make sure we pass this onto Spencer!Kind regards Whitegates West Derby
5/5
TrustpilotWelldone Abby …
Thanks to Abby from Whitegates for professional and attentive service provided to me in renting out my property.
Hi Bernard thank you so much we will let Abby know she will be delighted.Thank you again Whitegates West Derby
5/5
GoogleThanks Richard for all your help today
And thank you Claire!
5/5
TrustpilotAlways efficient
Melanie is always efficient with whatever query I send her way. An excellent member of the team.
Hi David,Thank you for your review Melanie will be delighted, & I know she just loves helping people as much as possible.Kind RegardsWhitegates West Derby
5/5
TrustpilotWhitegates west derby.
Whitegates west derby.This has been my first experience at selling a house.i wasent looking forward to it but Whitgates sold it in less than 24hrs FANTASTIC. Brenda has helped me so much I really couldn't have managed without her. Nothing was too much trouble, she is a credit to Whitegates. Daisy and Ethan are great so helpful. Whitegates you have a Fab team thank you. DENISE.
Hi Denise Thank you for your Kind words we are extremely happy with this lovely review, we will pass this onto our team.Thank you Whitegates West Derby
5/5
TrustpilotDaisy was really helpful in finding me…
Daisy was really helpful in finding me an appointment at a time the suits me. Would recommend.
Hi Rob,Thank you for your review, we look forward to hopefully finding you a new abode.Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
Tell us what you need and we'll pass your enquiry to Whitegates West Derby and up to three other top-rated agents near West Derby.
