Every review we hold for the West Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTried calling on a Saturday afternoon, website says closes at 4, rang from 3pm and constantly cut off, lettings site said office closed?PositiveResponsiveness, Professionalism
Denise · 8 December 2024
Agent replied
Thank you for your feedback, and we’re sorry to hear about your experience trying to reach us. We understand how frustrating it can be not to get through when you need assistance. Our phone lines do close at 4 PM on Saturdays, but we’re looking into why your call wasn’t connected properly to ensure this doesn’t happen again. Please feel free to contact us again during our opening hours and we’ll be happy to assist you. Alternatively, you can email us, and we’ll get back to you as soon as possible. We appreciate your patience and hope to assist you soon!
★★★★★ 5/5
GoogleCurrently selling through Whitegates. Chose them because they are a long established West Derby agent. So far good service from Zaklina with prompt communication and quickly making any changes requested. Let's see how the sale progresses!
Ian · 11 August 2025
★★★★★ 5/5
GoogleThank you to Lydia Wilson (Whitegates West Derby Estate), very friendly and professional, provides excellent service. All the requests and inquiries are handled timely.
Nb · 3 March 2024
★★★★★ 5/5
GoogleMy Dealings with Whitegates was a pleasure.
Bernie.james and other staff at their west derby office was exceptional.
Thank You all for finding me a home.
Best Wishes.
Anthony Gillon.
Anthony · 31 August 2024
Agent replied · 10 September 2024
Thank you, Anthony, for your wonderful review! We're so glad to hear that your experience with Whitegates, especially with Bernie, James, and the team at our West Derby office, was a positive one. It was a pleasure helping you find your new home, and we're delighted we could be part of this important journey. Hopefully the transaction continues to run smoothly from here.
★★★★★ 5/5
TrustpilotI have dealt with Daisy over the last…
I have dealt with Daisy over the last few months and she is always helpful friendly and professional. She is a credit to your company!
Alexandra · 31 October 2019
Agent replied
Hi Alex, Thank you for leaving this review for Daisy, I know she loves helping as much as possible.Kind regardsWhitegates West Derby
★★★★★ 3/5
TrustpilotI recently had dealings with Whitegates…
I recently had dealings with Whitegates West Derby. The staff, including James, were professional and helpful throughout the process. They were responsive and managed to arrange viewings and offers efficiently. The entire experience was relatively smooth, and their service was satisfactory. Overall, it's a decent option, but there were some areas that didn't exceed expectations. 3 stars.
Sheryal · 15 November 2024
★★★★★ 5/5
GoogleExcellent customer service from the sales team at Whitegates West Derby branch.
We have been particularly impressed with Ross, Richard and Aidan, who have been endlessly patient and helpful whilst we navigate finding a house.
All three have been incredibly responsive, professional and knowledgeable and have been a pleasure to deal with.
Thanks for all of your help! We appreciate it.
Michelle · 24 May 2022
Agent replied · 23 May 2024
Hi , Thank you so much for your 5 Star review and lovely comments regarding the team in west derby I will be sure to inform the team. Thank you for taking your time out to do this, we really appreciate it
Chris Mcgowan
Area Manager
★★★★★ 5/5
TrustpilotGreat service from Whitegates
Great service from Whitegates with selling our house. They have been helpful throughout, and happy to answer any questions! Leanne has been amazing in particular!
Becky · 7 September 2019
Agent replied
Hi Becky,Thank you for your kind words for towards Leeanne, we will make sure to pass this on she will be over the moon we hope to carry this on all the way through to completion.Thank youWhitegates West Derby
★★★★★ 5/5
GoogleVery professional and helpful service received from the lettings team! Katie was very helpful and answered all of our queries promptly regarding our move in date. Thankyou!
Rebecca · 18 December 2023
★★★★★ 5/5
GoogleI would like to special thanks Lucy at West Derby branch for all her effort!!! Very helpful and responsive!!!
Billy · 31 May 2021
Agent replied
Hi billy thank you so much for your review for Lucy we really appreciate this
★★★★★ 5/5
GoogleGreat Team, who balance both tenant and Landlord interests equally, and look after both. Michelle Standish, has recently, gone the extra mile and demonstrated great customer service, and secured a win - win situation for both parties, thanks Michelle. Darren, is also a marvel at resolving maintenance issues, considerate and efficient and nothing seems too much trouble.
Thanks team
Helen · 26 March 2018
★★★★★ 5/5
TrustpilotLeanne has been very professional and…
Leanne has been very professional and helpful and has kept me updated with the progress of the sale of my house. Thank you Leanne.
Christine · 5 October 2019
Agent replied
Hi Christine, Thank you so much we will pass this onto Leeanne this is really appreciated and hope to carry this on until completion.Kind regardsWhitegates West Derby
★★★★★ 5/5
TrustpilotGreat Service from Abby and the team
Great Service from Abby and the team. Very clear and precise and made the process run smoothly from start to finish. Thanks for your help.
Andrea · 8 March 2019
Agent replied
Hi Andrea Thank you so much we are delighted Abby has been such help, Thank you Again Whitegates West Derby
★★★★★ 5/5
GoogleAmazing service from James, quick and reliable. Always with a happy smile and there to answer any questions! Definitely recommend. Thanks James 👍 …
Harry · 30 January 2024
★★★★★ 5/5
GoogleExcellent customer service from the sales team at Whitegates West Derby branch. We have been particularly impressed with Ross, Richard and Aidan, who have been endlessly patient and helpful whilst we navigate finding a house. All three have been incredibly responsive, professional and knowledgeable and have been a pleasure to deal with. Thanks for all of your help! We appreciate it.
Michelle · 27 March 2022
Agent replied
Hi , Thank you so much for your 5 Star review and lovely comments regarding the team in west derby I will be sure to inform the team. Thank you for taking your time out to do this, we really appreciate it Chris Mcgowan Area Manager
★★★★★ 5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by Spencer. He was really helpful and friendly. He kept me updated every day on what was needed to make the process of moving in quicker. In total it took less than 3 weeks to have the keys To the house. Thank you Spencer!! I would defiantly recommend.
Amie · 21 February 2020
★★★★★ 5/5
GoogleWould recommend Whitegates if you are looking for new home, would also recommend bernie to anyone buying or selling a home, lovely lady, always happy to help, answered all my questions and got back to me straight away. If we were looking for new home I would use these again, fortunately we have found our dream home thanks you all the staff at Whitegates.
Catherine · 21 August 2021
Agent replied
Hi Catherine
Thank you very much for your feedback about Bernie.
I will share this with her and the rest of ourteam.
It is amazing when people take the time to share their positive experiences online with us.
Thank you so much again
Kind Regards
Chris, Area Manager
Whitegates Huyton & West Derby
★★★★★ 5/5
GoogleFantastic service from Zaklina. Thank you very much for being so kind and patient; very well done 👏. Excellent customer service skills. …
Dave · 20 November 2025
★★★★★ 5/5
TrustpilotLeanne was excellent great local…
Leanne was excellent great local knowledge very personable and made the whole viewing experience enjoyable. I hope to view more properties with whitegates
Michael · 20 July 2019
Agent replied
Hi Michael, Thank you for leaving this kind review, we will pass this on.Whitegates West Derby
★★★★★ 5/5
GoogleLydia Wilson was very knowledgable about the property and has been really helpful throughout the whole process
Anthony · 23 May 2024
★★★★★ 4/5
TrustpilotI would like to thank Connor
I would like to thank Connor, for being friendly, knowledgeable and efficient during my midterm inspection. It's never pleasant having a stranger in your home, to poke around and judge, especially every 6 months which I find insulting after all these years! However, Connor made it much better and listened sensitively to my concerns. Thank you.
Deanna · 3 October 2018
★★★★★ 5/5
TrustpilotLeeanne was really helpful to us as…
Leeanne was really helpful to us as first time buyers. She is so lovely to deal with and great customer service.
Rebecca · 19 November 2019
Agent replied
Hi Rebecca,Thank you for taking the time to share your positive experience you had with Leeanne, she will be delighted.Kind regards
★★★★★ 1/5
GoogleWhitegates dont care about people they care only about money. Reporting the repairs omg sometimes I waited 6 months or they take a photo and never back to fix this thing. when I moved the landlord want money from deposit to fix thing witch wasn't been there when we moved in. I got pictures witch I send to WG and they can't do nothing, seriously.. bad really bad..
Kasia · 25 March 2020
Agent replied
Thank you for your review, as it appears you have been unhappy with our service, we can only apologies and ask that you call the office to discuss this should you wish to. Kind regards, Whitegates.
★★★★★ 5/5
TrustpilotAmazing!
Whitegate’s are such a lovely and professional company. Abby has been a pleasure to deal with, really helpful and honest. Thank you.
Kayleigh · 21 May 2019
Agent replied
Hi Kayleigh Thank you so much we will pass your kind words onto Abby,Thank you Whitegates West Derby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
