Every review we hold for the West Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleJust awful - please avoid this estate agent.
Apply pressure tactics, lie about property, pressure buyers, care only about themselves.
AVOID ALL WHITEGATES!!
Robert · 2 August 2025
Agent replied · 7 August 2025
We’re very sorry to read this review, as it does not reflect the standards or values, we uphold at Whitegates West Derby.
After thoroughly checking our database, we cannot trace you as a client of our branch. It’s important to note that all Whitegates offices operate under individual franchise licenses, and we have proudly served the West Derby community under the same ownership for over 30 years without receiving complaints of this nature.
We would appreciate the opportunity to clarify and resolve any concerns. If you could contact us directly with more details, we will do our best to identify the correct branch involved and help address the issue promptly.
Our team has helped thousands of buyers and sellers over the years, and we are committed to maintaining trust, transparency, and professionalism throughout every transaction
Kind regards
Ross Atkinson
★★★★★ 5/5
GoogleJames Davenport came out to value our property. He was very professional and thorough with his assesment of our property. He was very smart and would definitely recommend him to any other sellers or buyers..
Lynn · 8 March 2025
Agent replied · 13 March 2025
Thank you for your fantastic review! We're delighted to hear that James provided a professional and thorough valuation. Your recommendation is greatly appreciated. Thanks again.
★★★★★ 5/5
TrustpilotWe would like to thank Daisy for..
We would like to thank Daisy for helping us get our offer accepted on our first home. She has been extremely professional and so friendly which has really put us at ease especially since this is our first home. Thanks so much Daisy.
Steph · 31 October 2019
Agent replied
Hi Steph,Thank you so much for taking the time to write your review, we are so pleased to assist you and will make sure to pass this onto Daisy.Kind regardsWhitegates West Derby
★★★★★ 5/5
GoogleVery helpful staff. Always there to answer any questions and keep me update at all times. Big thanks to Ross for being so friendly and extremely patient with my motherPositiveProfessionalism
Lyndsey · 18 July 2022
Agent replied
Hi Lyndsey, Thank you for your 5 Star review and kind comments regarding Ross, I will be sure to inform him
Chris Mcgowan
Area Manager
★★★★★ 5/5
TrustpilotGreat service from Leeanne
Excellent and friendly service from Leeanne Culshaw at the West Derby branch. I viewed a property this morning and Leeanne was very knowledgeable on the area, vendors situation and the property. I have bought from Whitegates before and have always received a great service.
Mark · 26 April 2019
Agent replied
Hi Mark Thank you so much how kind we will pass this lovely review onto Leeanne.Thank you Whitegates West Derby
★★★★★ 5/5
GoogleZaklina was helpful and resourceful.
Kirubarathan · 16 August 2025
★★★★★ 5/5
GoogleI’ve found many letting agents really difficult to work with, and to take lots of time over everything but Whitegates were fast, efficient and always gave really quick and useful responses. Our agent was Kelly, and she has been brilliant throughout the process, from viewing all the way through to moving in and beyond - it has been such a positive experience for us moving into our first proper home together and we couldn’t be more grateful.PositiveResponsiveness, Quality, Professionalism
Andrew · 28 May 2022
Agent replied · 27 May 2024
Dear Andrew
Thank you very much for your review and the feedback about Kelly
I will certainly share this with her and the wider team.
It is fantastic when people take the time to share their positive experiences on line.
Thank you once again.
Regards
Chris, Area Manager
Whitegates Huyton & West Derby
★★★★★ 5/5
GoogleWhitegates west Derby have gone above and beyond their call of duty in helping me and my family secure a tenancy for my disable daughter , we were helped greatly and navigated through the process with such professionalism , enthusiasm and kindness by James O’conner and Kelly Millward nothing was too much trouble for the them ,they were so fast to respond to any queries or concerns that we had and came up with all the solutions , both James and Kelly are nothing short of outstanding and I can’t praise them enough for what they have done for us ! A truly dedicated team , they really know their business and are a credit to the company , with the experience that we had I wouldn’t hesitate to recommend Whitegates West Derby to anyone needing an agent to deal with a property matter and with James and Kelly they couldn’t be in better hands ! 10/10 , superb ! Darren Jones
Darren · 27 March 2022
Agent replied
Hi Darren thanks so much for leaving this wonderful review regarding our lettings team we really appreciate this
★★★★★ 5/5
GoogleHad a great time in a viewing today wih one of the agents Joseph Harding. Although he appeared misleadingly younger on age from other agents, he proved to be quite a salesman! Professional, responsive to my comments, understood my concerns about the property and took the extra mile to explain additional services the agency offered. I am sure he will be running his own office/branch in a few years. Very pleased and extra stars for the personalised service! Go LJMU Alumni!
Bellafatsa · 27 March 2022
Agent replied
Hi Thank you for your fantastic feedback for joseph we will certainly pass this on and appreciate the feedback
★★★★★ 5/5
GoogleKatie is very helpful
Liam · 13 June 2024
Agent replied · 14 June 2024
"Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our services. If you ever need assistance again in the future, don't hesitate to reach out. We appreciate your support!"
★★★★★ 5/5
GooglePleasure to deal with...Brenda is a tough negotiator but a great person to deal with !!!! I look forward to many more battles with her over the coming months Mr A Bishop .....not yet a property tycoon...but working on it despite Brenda's best efforts !!!!
Avrom · 28 March 2018
Agent replied
Good Afternoon Jesse, Thank you so much for taking the time to write such a welcoming review and 5*'s. This is much appreciated. We hope you have settled in to your new home and are always here if you need us. kind regards Michael Molloy - Business Owner
★★★★★ 5/5
GoogleJust completed a buying as a first time buyer. Impressed to have completed around 1 month from vendor accepting our offer. Thanks Richard for coordinating and fast responses as always !!
Wai · 1 May 2022
Agent replied
Thank you Wai Sum Cheng, we really appreciate the feed back for our staff.
★★★★★ 5/5
GoogleJust completed a buying as a first time buyer. Impressed to have completed around 1 month from vendor accepting our offer.
Thanks Richard for coordinating and fast responses as always !!
Wai · 24 April 2022
Agent replied
Thank you Wai Sum Cheng, we really appreciate the feed back for our staff.
★★★★★ 5/5
GoogleMy experience has been really positive so far. Spencer was brilliant, always responded to all my emails quite quickly and all my queries were dealt with, usually within hours. Looking forward to the move.PositiveResponsiveness, Quality, Professionalism
Vanessa · 26 June 2021
Agent replied · 25 June 2024
Hi Vanessa, thanks for your 5 star review regarding spencer we really appreciate you taking your time to leave us this review.
★★★★★ 5/5
GoogleRichard was super lovely and helpful. He explained everything and answered all of our queries. The estate agents as a whole were really efficient at arranging our viewings. Fab service!
LILY · 2 June 2022
Agent replied
Thank you for leaving such a nice review of our team member!
★★★★★ 5/5
GoogleMy mum recently bought a house from Whitegates and both Amanda and Caitlin were absolutely wonderful and helped and supported her with the purchase every step of the way.PositiveResponsiveness, Professionalism
Alicia · 27 May 2022
Agent replied · 26 May 2024
Hi Alica
Thank you very much for your feedback about Caitlin and amanda
I will share this with them and the rest of the team.
Kind Regards
Chris, Area Manager
Whitegates Huyton & West Derby
★★★★★ 5/5
TrustpilotWhitegates property service
I have always had excellent service,and Melanie has been very good.Always responding quickly to my queries.My money and statements are always punctual.Well done.I would recommend Whitegates to friends and family.Always very professional.I get regular reports about my apartment.Keep up the good work.
Linda · 29 May 2019
Agent replied
Hi Linda,Thank you so much this is so lovely we will make sure Melanie is aware.Whitegates West Derby
★★★★★ 5/5
GoogleI wish to say a Gigantic big thank you to James at WhiteGates, West Derby.
Jame's Customer Service was truly outstanding, extremely professional and nothing was too much trouble.
James went above and beyond to assist me on numerous occasions, in such a warm and friendly manner
friendly mannerange
Pauline · 28 July 2023
★★★★★ 5/5
GoogleWe have an excellent relationship with whitegates. Melanie (Mel) Ryan has been a fabulous support. She's professional, courteous, very supportive and never forgets to return a call. Nothing is ever too much trouble for her. ~Winnie
Farai · 27 March 2021
Agent replied
Thank you for your kind words about mel, and taking your time to give this feedback.
★★★★★ 5/5
GoogleGail and the team have been great and took a lot of pressure off from start to finish!
Always contactable and had the answers to any of the questions.
Would definitely recommend Whitegates.PositiveResponsiveness, Quality, Professionalism
Mathew · 9 June 2021
Agent replied · 8 June 2024
Hi Mathew thank you for your kind words , we really do appreciate it.
★★★★★ 5/5
GoogleGreat customer service at whitegates as they made it easy for me to rent a place. Katie kept in touch and was really helpful from start to finish. Highly recommend and you’ll definitely be happy if you’re lucky to get Katie on your case xx.
Ben · 25 October 2023
★★★★★ 5/5
GoogleJames Davenport was the agent who dealt with the sale of my house. He was very friendly, polite and proactive. I was really pleased with the service he provided in the main, and I wouldn't hesitate to recommend him.
Julie · 6 March 2024
★★★★★ 5/5
GoogleFantastic experience with Whitegates Derby as a landlord. I rent out a detached house in Roby and Whitegates took care of the process end to end from the day I took ownership of the property. I dont live in Liverpool so having a trusted team to take care of things was invaluable. A special call out to Mel and Kelly who were both great at staying in touch and keeping me updated. We now have a great tenant and I look forward to staying with Whitegates for a while! Thank you again!
Freddie · 10 November 2021
Agent replied
Hi Freddie,
Thank you for your 5 Star review and kind comments, I will be sure to inform Melanie and Kelly.
Chris Mcgowan
Area Manager
★★★★★ 5/5
TrustpilotLeeanne was fantastic
Leeanne was fantastic, really open and honest regarding the house I was purchasing. Made it an absolute breeze and was really kind and chatty to top it all off! Much appreciated, and managed to get below the asking price 😊.
Amy · 24 October 2019
Agent replied
Hi Amy,
Thank you for leaving this review for Leeanne, I know she loves helping as much as possible.
Kind regards
Whitegates West Derby
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