Every review we hold for the West Byfleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWaterfalls were amazing start to finish and then some. They were always on hand and were extremely professional following up on all viewings and keeping abreast of everything. Luke and Dean were especially helpful with helping with all the paperwork and questions.
Camilla · 18 June 2019
Agent replied · 16 June 2024
Hi Camilla, Thanks so much for taking the time to review the service you received from our West Byfleet team, it's always lovely to receive great feedback. We are thrilled you had a positive experience, and thanks again for your business. Kind regards, Natasha Fuoco (Director)
★★★★★ 5/5
GoogleDear Bianca and Co.,
Just to say
THANK YOU AND WELL DONE Bianca and colleagues!
Thank you for doing your best and being so professional and patient with me! Selling this house was a long and painful road, of no fault on your or our side, but today is all done! Extremely happy with the services and would recommend Waterfalls and legal team they work with!PositiveProfessionalism
Anca · 17 June 2021
★★★★★ 5/5
GoogleThank you to the whole team who were professional and supportive throughout the process of selling our house. A special thank you to Bianca who worked hard on our behalf to ensure that we were kept up to date on the progress of the sale and who went the extra mile to make things as smooth as possible. She was an absolute star! Thank you from Helen and Phil
Helen · 17 June 2020
★★★★★ 1/5
GooglePoor property management.
Sarah · 16 December 2025
Agent replied · 16 April 2026
Dear Sarah,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have instructed Stirling Ackroyd on several occasions for some properties in Weybridge and they have been excellent on each occasion. the team are communicative, pro-active and engaging - I wish they had a branch in Oxford!!
David · 16 November 2024
Agent replied · 9 December 2024
Dear David,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleBianca and all the team at Waterfalls in West Byfleet were very helpful throughout our moving process. We were always kept up to date with the progress and did everything they could to help make it go as smoothly as possible. Would highly recommend. Bella and Rachelle Lloyd-Pennock
Bella · 17 June 2022
★★★★★ 5/5
GoogleWaterfalls have been brilliant in helping me sell my house. From initial contact, through all the Covid restrictions, viewings, and sales progression Dean, Ryan, Tim, Kate and especially Bianca have all been excellent at keeping in touch and helping me through a difficult time. I could not recommend them more!PositiveResponsiveness, Quality, Professionalism, Value
Hazel · 25 August 2021
★★★★★ 5/5
GoogleI have been delighted with the work Waterfalls have done to sell my house. From the very fair price and the professional advertising and photography to the negotiating and finally the support right to exchange.
With a special mention for Bianca who went the 'extra mile' in advising and supporting us through a difficult situation prior to exchanging.
I highly recommend them to sell your property.PositiveResponsiveness, Quality, Professionalism, Value
Sandra · 25 August 2021
Agent replied · 16 June 2024
Thanks Sandra, I'm delighted for you, and pleased the West Byfleet team looked after you so well! I'll be sure to pass on your kind comments to Bianca especially. Best wishes, Andrew Waterfall
★★★★★ 4/5
GoogleI had a very good experience letting my flat with Stirling. Mathew gave me good advice and was excellent in helping me apply and get the HMO license. They found me good tenants quickly. I am pleased, grateful and surely use them again.
Laith · 17 February 2024
Agent replied · 16 June 2024
Hi Laith, thanks for the 5* and great feedback for Mathew. Its greta to hear of the support you received and we wish you all the best - Claire
★★★★★ 5/5
GoogleI have had a very pleasant experience with Stirling Ackroyd estate agents,
They got me a tenant for my new build house , Matthew Fernandez managed to struct a good deal.
Really appreciated Mathew and will continue dealing with Stirling Ackroyd.
Thanks
JUAN · 17 February 2024
Agent replied · 16 June 2024
Hi Juan, thank you for the 5* and lovely words for Matthew. Wishing you all the best - Claire
★★★★★ 5/5
GoogleEveryone at Waterfalls has been superb. They marketed our house well, found us a house to buy and have worked tirelessly to help the chain through to exchange and completion. They have been available at all times, friendly and helpful throughout. I would highly recommend them!
Amy · 17 June 2022
★★★★★ 5/5
GoogleThe whole team at Waterfalls, West Byfleet are professional, friendly, hard working and always at the end of the phone. They go out of their way to make the experience of selling your house as stress free as possible. They are all personable and are on hand to give advice when needed. I would definitely reccommed them!PositiveResponsiveness, Quality, Professionalism, Value
Natalia · 17 June 2022
Agent replied · 16 June 2024
That's great Natalia, thanks for the lovely review, and I'm delighted the team at West Byfleet look after you so well. Best wishes, Andrew Waterfall
★★★★★ 5/5
GoogleVery good estate agent. Always helpful. Have been their customer for two years. Low price. Toby working there is great person and very very helpful. We will recommend it to all landlord who want to let their property
Deepak · 17 February 2024
Agent replied · 16 June 2024
Hi Deepak, thank you for taking the time to leave feedback for Toby and the team. Its great to hear how you have found your experience while letting your proeprty with us and we wish you all the very best - Claire
★★★★★ 5/5
GoogleExcellent service and very knowledgeable, helped me immensely securing my new rental property, can’t Thankyou enough for all your time and effort
Tony · 19 November 2024
Agent replied · 9 December 2024
Dear Tony,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great service from Waterfalls, swift and smooth, thank you Bianca, great jobPositiveProfessionalism
Simon · 25 August 2021
Agent replied · 16 June 2024
Thanks very much Simon, thats great to hear, and we all hope you're very happy in your new home. I'm pleased Bianca did her usual excellent job of seeing the sale through smoothly! Best wishes, Andrew Waterfall
★★★★★ 5/5
GoogleBel has been amazing, having bought a property from her she has kept us updated every week on the progress as we await news that our seller has also been successful in their search. Fingers crossed we will be moving soon
Dee · 17 June 2022
★★★★★ 4/5
Googlestirling ackroyd help me sold my house and completion was in less then 3 months . the guy that took fotos of the house was very good too , will definitely use them again .
Meiying · 17 February 2024
Agent replied · 16 June 2024
Hi Meiying, thank you for your feedback and 5* Wishing you all the best - Claire
★★★★★ 5/5
GoogleWe only viewed a few properties with Waterfalls in West Byfleet, however their staff were very accommodating and communicative.
Bel was really great and I would recommend talking to her if you are buying in the area.PositiveResponsiveness, Professionalism
Nick · 17 June 2022
★★★★★ 5/5
GoogleWe dealt with Bianca and Tim who helped us with our house search and eventual purchase. Both were nothing but professional and went the extra mile to ensure the process was completed as quickly as possible.PositiveResponsiveness, Quality, Professionalism
Andrew · 17 June 2022
★★★★★ 5/5
GoogleBrilliant Estate Agents. Bel was an absolute star from arranging viewings for us at short notice to listening to our queries, she embodies true customer care. I wouldn't want to go with any other Sale & Lettings agency.
Ola · 17 June 2022
★★★★★ 5/5
GoogleI have just exchanged contracts today, in the nick of time, on my mother's bungalow.
This happened, largely due to the efforts of Bianca, who tirelessly chased the various solicitors involved in the chain to achieve exchange today.
I would like to thank her and the team at West Byfleet for their dedication.
Charles · 17 June 2022
Agent replied · 16 June 2024
Thanks Charles, we're all delighted contracts were exchanged today! I've seen all the emails going back & forth from Bianca, pushing the sale over the line, so that's great news. Thanks again & best wishes, Andrew Waterfall
★★★★★ 5/5
GoogleExtremely helpful staff, very professional and Matt provided a top all round service for us.Would definitely recommend
Laura · 16 November 2024
Agent replied · 9 December 2024
Dear Laura,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have bought and sold a house through Waterfalls and Dean and his team are friendly, helpful, knowledgeable and professional and we will use again in the future if we decided to make another move.PositiveQuality, Professionalism
Sven · 17 June 2022
★★★★★ 5/5
GoogleBianca at Waterfalls was great to work with. The hard work Bianca put in to get the sale over the line before the end of June, was great. Always in contact (daily, sorry Bianca), and worked tirelessly. Thank you BiancaPositiveResponsiveness, Professionalism
Lucy · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
