Stirling Ackroyd reviews

★★★★★ 5/5

Google

We had an excellent experience with Stirling Ackroyd Estate Agents. James, Noah, Suzanna, and Sandra were all outstanding throughout the process, professional, responsive, and genuinely supportive from start to finish. Their communication was clear and timely, and they went above and beyond to make everything smooth and stress-free. It’s rare to find a team that’s not only highly knowledgeable but also truly cares about their clients. I wouldn’t hesitate to recommend Stirling Ackroyd and this fantastic team to anyone looking for a reliable and efficient estate agent. Sanjay and Rita

Sanjay · 16 February 2026

★★★★★ 5/5

Google

As first-time buyers, we honestly couldn’t have asked for a smoother experience with Noah Ralph. From the very start, one viewing was all it took for us to feel confident, we instantly felt comfortable, informed, and supported. His flexibility made a world of difference. With full-time jobs and kids, finding the right time for viewings can be a challenge, but he worked around our schedule without hesitation. It took so much stress off our shoulders and made the whole process feel manageable. Friendly, professional, and genuinely invested in helping us find the right home, Noah Ralph made our first buying experience far better than we ever expected. Highly recommended!

Neetu · 16 December 2025

★★★★★ 5/5

Google

James happened to call me when our sale went stale on the market with minimal interest and consistently last minute let downs from the agents we were previously up with. He came round and discussed potential options without being pushy and just generally offering advice. After changing from a different estate agents to Stirling Ackroyed it was a completely different experience, James and Noah were very good at communicating and we sold very quickly with the help of them. A few hiccups post offer acceptance beyond James and Noah’s control but always easily contactable and friendly. Thank you!

Mollie · 10 April 2026

★★★★★ 5/5

Google

We used Stirling Ackroyd after failing to sell our flat with three previous Estate Agents. Antonios and the team were attentive to what we needed, kept us updated on a regular basis without being too over the top in terms of communication, and ultimately was able to sell our property twice over (first buyer pulled out) over a 6 week period. Further along the process, Antonios, Noah and Sophie were all on hand to assist with getting our sale over the line despite a lengthy solicitor back and forth. We were fully appreciative of their work, and would happily recommend to any first time buyers/sellers.

Jamie · 21 December 2024

★★★★★ 5/5

Google

I thought that the days of High Street Estate Agents were numbered due to the proliferation of internet-based Estate Agents and I was initially minded to use them. However, my experience with Stirling Ackroyd Estate Agents changed all that. We had intermittent difficulties during the sale of our property, both big and small. But throughout, Stirling Ackroyd was there at the centre of each problem to resolve it. Mr Antonios Kozakis was absolutely fantastic. Nothing was too much for him. Anyone who has gone through the process of buying and selling knows the stress and worries involved. Mr Kozakis was very proactive in calling everyone involved in the process to get to ball rolling. He also provided the calm, professional and friendly re-assurance that are needed in such stressful and uncertain circumstances, which helped a lot. I will highly recommend Stirling Ackroyd and Mr Kozakis to anyone, anytime.

Emeka · 27 October 2024

★★★★★ 5/5

Google

STERLING AKROYD,, West Byfleet : From start to finish Sterling Akroyd were professional, knowledgeable & helpful. We started the process of putting the property on the market at the end of April & it was all wrapped up and completed by mid August. I used their West Byfleet office and dealt mostly with Dan/Daniel. He constantly kept me updated, he was constantly chasing solicitors for updates. I truly felt like I didn’t have to do anything myself - I was in capable hands. I’ve never felt less stressed selling a house! I can not recommend Dan at Sterling Akroyd at Byfleet enough. Amazing service all round!

Wendy · 27 October 2024

★★★★★ 5/5

Google

Noah Ralph was an exceptional estate agent. His attentiveness and proactive approach made the process smooth and stress-free. He was always quick to respond, offered valuable insights, and went above and beyond to meet our needs. Noah’s friendly and professional demeanor made working with him a pleasure. Highly recommend!

Stefan · 23 October 2025

★★★★★ 5/5

Google

It was amazing to work with Sterling Ackroyd particularly with Noah, Sophie, and Antonios. While they were utmost professional, they took time to understand our requirements and where very patient with all our questions as being first time buyers in UK, we had a ton of them. Never at anytime did I feel that I was being brushed off. Noah was supportive right from the beginning of our search and even when I reached out to him after the purchase was complete , he was amazingly helpful. Thank you , everyone for not just finding us a house but also ensuring that we found the home that we always dreamt of!! Kamila&MariuszNagiewicz

Kamila · 23 September 2024

★★★★★ 5/5

Google

I want to express my gratitude to your team, especially Matthew, Hayden, and Ben, for helping me find a place that I am extremely satisfied with. From the start, when Matthew first contacted me, I shared my frustration about being repeatedly rejected after making offers, even though I had clearly stated that I had pets. It was evident that previous agents hadn’t paid close attention to my needs, as I specifically needed a landlord who was pet-friendly. This wasted a lot of my time and energy, and I was feeling a bit discouraged. Matthew, however, truly listened to my concerns. He quickly responded with a unit that was guaranteed to accept pets and arranged for a viewing. Knowing I had a long journey to get there, he was flexible enough to send me a video tour of the property first, allowing me to confirm my interest before making the trip. This saved me a lot of time. Hayden from the team then took me for an in-person viewing, and I was immediately satisfied with the place and decided to make an offer. Hayden efficiently handled the negotiations, and we quickly reached an agreement that both sides were happy with, allowing me to move in with peace of mind. Another thing I truly appreciate is the seamless coordination within the entire team. While we were handling the paperwork, Hayden happened to be on leave, but Matthew stepped in to cover for him. Matthew continued assisting me with the rental process, so I didn’t have to wait for Hayden to return. This flexible approach to work really stood out to me. I hope the head office recognizes the strength of this team, perhaps a reward is in order, haha! Ben was responsible for the payment process, and he was incredibly professional and patient, guiding me through the entire payment procedure. I am very thankful for the team’s professionalism, patience, and flexibility in handling my case. I highly recommend them! 😊

Hoi · 23 September 2024

★★★★★ 5/5

Google

My wife and I had our first experience with Stirling Ackroyd, and Hayden was fantastic in helping us find a home to rent. Our very first viewing with him was enough, which saved us a lot of time. …

Stanley · 16 October 2025

★★★★★ 5/5

Google

We had four local estate agents to our property for a market appraisal. James, from Stirling Ackroyd stood out head and shoulders above the competition. Despite knowing we do not have immediate plans to put the house on the market, we were so impressed with the time he gave us. His clear, honest and evidence based market appraisal, and his genuine interest in our property was very memorable and he would be our agent of choice should we be looking to sell in the future.

Judith · 16 December 2025

★★★★★ 5/5

Google

I want to thank the team, particularly Hayden Davies for going way above and beyond to help me swiftly complete my contract for a lovely flat in Addlestone. I have had a really rough journey these past few months and this was incredibly swift and painless for me. I have a lot to look forward to now thanks to Hayden and the team.

James · 14 December 2024

★★★★★ 5/5

Google

I’ve recently sold my house through Stirling Ackroyd. The ‘old’ Waterfalls team that I signed up with were, on the whole, good to work with, especially Noah who did my viewings and initially continued to coordinate with my purchasers. He was calm, responded quickly and helpfully to my enquiries, nothing was too much trouble. I am, however, sorry to say Stirling Ackroyd’s Sales Progression team were anything but. I give Noah 5 stars but wouldn’t recommend Stirling Ackroyd.

Helen · 18 March 2024

★★★★★ 5/5

Google

I would like to sincerely thank you for your professional help in finding a well-balanced and suitable apartment. I would like to emphasize that the agents approach their work with great commitment and professionalism, and they always do their best to help. This is definitely the best agency I have had the pleasure of working with. Thank you once again for your support and dedication. Aleksander Storc, Aneta Hausler

Aleksander · 16 February 2026

★★★★★ 5/5

Google

Hayden Davies recently assisted me during my rental process, and I couldn’t have asked for better support. He was incredibly helpful, responsive, and always quick to answer any questions I had. His calm and professional approach really helped put me at ease during what can be a stressful time. I truly appreciated his guidance and would highly recommend him.

Kayleigh · 2 April 2026

★★★★★ 5/5

Google

James and the team have proven to be invaluable to me and I would not hesitate to recommend them.. they have proven to be knowledgable, helpful, supportive and have guided me through the process with professionalism and even a little humour! :)

Matt · 9 April 2026

★★★★★ 5/5

Google

Am extremely happy with my purchase of my new property which I first saw online & then was fortunate enough to be one of the first buyers to view the property with Daniel the very next day after it had gone ‘live’ the day before - Daniel knew I was v interested in the property for my voice message the evening previous & made every effort for me to view the property as soon as I could which I was so very grateful for as I had sold my house & was urgently needing to find a ‘new home’ - everything thereafter went extremely smoothly & both Daniel & Stirling Ackroyd couldn’t have helped me enough to not only secure the purchase of my lovely ‘new’ home but also to guide me through the process to completion- even to dropping the keys to the door on the day of my big move! Would definitely recommend to anyone looking for a new property as they made the process so much easier & without any added stress that moving home can do- Many thanks to Daniel & The team @ Stirling Ackroyd

Tania · 24 March 2025

★★★★★ 5/5

Google

Recently sold my house in Hayes through Stirling Ackroyd. I cannot fault their customer service and their ability to deliver on their promise of a quick sale by having lots of viewings. Brendan Kelly was brilliant throughout, he did a fantastic job of showcasing our property and getting the house sold. He then kept us up to date with the process until contracts were changed. Highly recommend and will definitely use them again.

Gurinder · 17 February 2024

★★★★★ 4/5

Google

Moving is never without its stresses and hiccups and this was no exception. However the way in which Max handled these in a professional, polite manor was exceptional. It made a big difference. He was calm, efficient and generally great to deal with.

Sam · 18 April 2025

★★★★★ 5/5

Google

We had a quite fantastic experience buying a home through Waterfalls, managing to Complete a Transaction within 5 weeks (with a week of Christmas holidays in the way). Having identified the Pyrford/West Byfleet area as where we wanted to settle we saw over 30 homes with all the agents in this area over a 2 month period and Waterfalls were by far the stand out. Not just for their deep local knowledge, but the honesty and swiftness with which they communicated, all the while acting of course in the best interest of their clients, the sellers. For anyone looking to sell/buy in this area, there is no one else worth calling. Thank you Tim, Dean and the rest of the team!

Ben · 17 June 2023

★★★★★ 1/5

Google

Contacted the agents who were eager to show us a flat. Went to view it and the person showing us round knew nothing about the place at all. They were very eager up until the point where we asked about a survey/lease agreements and then we were ghosted. The place we loved and wanted to put an offer in has since sold because they didn't get back to us in time about the papers. Really really disappointed is an understatement. They seem to pick and choose who can put offers in/who they want to deal with.

Vee · 9 April 2026

★★★★★ 5/5

Google

We received an excellent service from Matthew at Stirling Ackroyd when renting our flat in Richmond. Matthew was excellent with his service, understanding of our requirements and ongoing communication. Even when everything was signed, Matthew helped to pick up any issues to ensure our rental went through smoothly. Nowadays, a rare quality of customer service which we would definitely recommend.

Beverley · 17 February 2024

★★★★★ 5/5

Google

Stirling Ackroyd dealt with my purchase with professionalism. I was kept informed every step of the way. They worked incredibly hard to ensure all went as smoothly as possible. I would be happy to list my property with Stirling Ackroyd in the future.

Sarah · 26 March 2026

★★★★★ 5/5

Google

We viewed a property that was advertised for sale by Waterfalls and from that very point right up to completion the customer service provided by the team was nothing short of amazing. Bianca was always there at whenever needed and was actively involved in helping us drive & push towards completion, what you want from an Estate Agents is to know that they're fighting for you all the way and Bianca couldn't have done that more.

Ajani · 17 June 2022