Stirling Ackroyd reviews

★★★★★ 5/5

Google

We purchased a house through the West Byfleet office. Daniel, Noah and Antonios were key to our success, especially when some negotiation was necessary. They were also scrupulously honest about bringing a difficulty to our attention. Altogether a very good team!

David · 17 October 2024

★★★★★ 5/5

Google

These guys were great all the way through. To start with Ryan brought around paperwork to show me what similar houses had sold for around the area - this was more prepared and professional than most other estate agents had been. There were lots of viewings coming in - Tim always let me know any updates and always arrived on time for said viewings. The team took into account specific requests that I had and always did what I asked. And when my first sale fell through they found me a new buyer within a few days. Bianca was fantastic at keeping on top of all of the solicitors and other estate agents in the chain and kept everybody in the loop at all times. Brilliant service from start to finish. Exceeded all expectations. Would totally recommend.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 25 August 2021

★★★★★ 5/5

Google

We have just completed a purchase on our first home! And without the help of Bianca, I don’t know what i would of done! The purchase wasn’t as smooth as we all would of liked, but Bianca was always there to keep us updated with the progress and reassure us along the way. Such a pleasure to of gone through this with her and Waterfalls. She has definitely taught me a few things for future purchases, as being a first time buyer i was pretty clueless..PositiveResponsiveness, Quality, Professionalism

Matthew · 17 June 2021

★★★★★ 5/5

Google

I have just purchased a property through Waterfalls and I can’t recommend them highly enough. Bianca has been an absolute pleasure to deal with and has been extremely helpful throughout the whole process. She was at the end of the phone for every query and supported us from start to finish. If I’m every selling a house in the future I will definitely be using Waterfalls, so I have no hesitation in recommending them to anybody looking for a sales agent.PositiveResponsiveness, Quality, Professionalism

Ciara · 17 June 2021

★★★★★ 5/5

Google

Used Stirling Ackroyd for a rental property - the process was remarkably simple and complex within less than a week. 10 out of 10 to Hayden and his team for a very good and excellent service.

Murdo · 4 December 2024

★★★★★ 5/5

Google

Hayden davies Excellent Experience with Hayden Davies I recently worked with Hayden Davies during my rental process, and I couldn’t be …

Usama · 16 May 2025

★★★★★ 4/5

Google

5 stars for Matthew Fernandez. He is very responsive and is always going the extra mile to provide a better service & finding new tenants for my property as soon as possible. Unfortunately 1 star lost due to the subpar service from the property management team. It seems they are more interested in the demands of the tenants than the landlord, which I find quite strange. I would have moved to a different property agent if it weren’t for Matthew.

Melinda · 16 November 2024

★★★★★ 5/5

Google

Throughout the process of renting an apartment, Hayden was incredibly helpful and professional. Matthew also kept in touch on a few occasions when Hayden wasn't there. All went well smoothly. Thank you, Team Stirling Acroyd.

Zuhaib · 23 September 2024

★★★★★ 5/5

Google

We completed on the November 23rd and are now looking forward to our first Christmas in our new home. I would like to thank you all for your efforts and congratulate you for the efficient service you have provided. Throughout you have been courteous, helpful and professional and I genuinely felt that you worked together as a team. I would especially like to thank Ryan, for offering sensible advice at the start and providing support and encouragement; we have not moved house for twenty years and it was no small undertaking to do so. Valuing a house is not a precise science and heads can easily be turned by promises of inflated prices. Ryan gave an honest opinion and I have come to trust his judgement. We sold our house for a fair price and with a minimum of stress. Although market conditions can change, I regularly see the prices of overpriced properties come tumbling down, often in desperation for a quick sale. Bianca has been a friendly voice to call on and has continually helped to move the process along, which at times can seem frustratingly slow. Finally, I do firmly believe that without Luke’s intervention at the eleventh hour we may not have managed to get over the line, having floundered on what I believe was a relatively minor issue but one which the solicitors did not seem able to resolve on their own. Thanks also to the rest of the team, including Dean and Jane. I look forward to working with Waterfalls on our next house move and, although that may not be for some time (if all goes to plan!), I hope you will take solace from the knowledge that I will in the meantime be giving you the very highest recommendation. Yours faithfully, Keith Burley

Keith · 18 June 2019

★★★★★ 5/5

Google

Highly recommended. This is a very professional firm. We have recently bought through Waterfalls West Byfleet and found them to be very efficient and attentive. Ryan Devoy is a particularly effective sales consultant - he persistently suggested that we view a house that we had disregarded on Rightmove a few times, and now we have bought it. So, even though I’m a buyer, he clearly makes the difference for sellers too. When I next need to sell, I’ll go to Waterfalls first.

Matthew · 18 June 2019

★★★★★ 5/5

Google

We have Sold and now just completed on our Property via Waterfalls West Byfleet and they have been outstanding. We found them extremely helpful, always attentive and fully professional. Our sales consultant Luke Cox has been absolutely fantastic from start to finish. He never once showed any disinterest in my daily contact as we neared the final stages and was always extremely polite and professional the very end. I would highly recommend Waterfalls West Byfleet and the brilliant team run by Dean (Branch Manager) in an instant !!........Thank you all :)

James · 18 June 2019

★★★★★ 5/5

Google

A big thank you to Bianca and all the team at Waterfalls (West Byfleet), a truly amazing service from start to finish. From initial enquiry to completion, all within just x3 months, we where looked after at every step of the way. Yes we shopped around before we put our house on the market, it was only Waterfalls who made us feel we could put our full trust in them ... no pushy sales tactics, no time waisting viewings and a team that was constantly on the ball, just fantastic ! In what we where told was a very competitive market, Waterfalls certainly made things happen.

Douglas · 18 June 2019

★★★★★ 5/5

Google

My experience with Waterfalls has been second to none in the ‘estate agent world’, from the start of the sale of my house the team has been professional, reliable, proficient and timely in everything they have done. Dean gave me total faith at our initial meeting to value the house (I met with several agents) And he and his team have followed through with his good start all the way to completion. Even with a blip of loosing a sale in the middle which they handled extremely well giving very valuable advice throughout that and following negotiations. Luke has been immediately available and helpful throughout the process, and the support staff in the office always know who I am when I call and can usually answer questions if Dean or Luke are unavailable (which is rare). I have no hesitation recommending this agency for an excellent service experience! Thank you all!

Kate · 18 June 2019

★★★★★ 5/5

Google

A huge amount of thanks to Luke and the team at Waterfalls, West Byfleet Branch. An outstanding service start to finish. From taking the house to market, to moving into our new home, took 10 weeks. Communication was first class through out. The whole team always warm, friendly and helpful. Understood the viewers needs, and as a result bought numerous offers on the house and secured the asking price - nice job, very professional indeed. These guys are the experts...wouldn't hesitate to use them again and recommend them to friends, family and all.

Jules · 18 June 2019

★★★★★ 5/5

Google

We needed a very quick sale of our house due to a closed bids situation and Waterfalls delivered. They did a great job in screening potential buyers who were in a position to move quickly and we found our perfect buyer! What I really liked about Waterfalls was that they really worked as a team. Their communication was excellent and everyone in the branch was familiar with our situation. They were very friendly but always professional and really knew their stuff. I would particularly like to mention Ryan who did an outstanding job in communicating with us, our buyers, solicitors and other agents. This meant we could deal with any issues quickly and help pre-empt questions/needs. I would definitely recommend Waterfalls!

Emma · 18 June 2019

★★★★★ 5/5

Google

Stirling Ackroid West Byfleet have been an amazing help!!! I would also like to say a massive thank you to Hayden and Matt for all their support! Highly recommended!

Michael · 6 December 2024

★★★★★ 5/5

Google

Recently sold through sterling ackroyd. I was dealing with Noah and Antonios then later through the proceedings Suzannah. They were all happy to help, any issues were not a problem. We didn’t buy on from them as was out of area however had we have stayed in the area we would have without a doubt. Their customer service was 5star! Fees overall reasonable too. Would definitely reccomend.

Jodie · 12 April 2025

★★★★★ 5/5

Google

Waterfalls were one of two agents I instructed to sell my mum's house. They were by far the most proactive of the two. They secured lots of viewings, numerous offers and eventually the sale. They went above and beyond at a very challenging time of lockdowns and great uncertainty. Dean was excellent from the start, and Bianca worked tirelessly on the sales progression to get things over the line. Highly recommended.PositiveResponsiveness, Value

Amy · 17 June 2021

★★★★★ 5/5

Google

We have just sold our house through Waterfalls in West Byfleet. Without exception, the team were extremely helpful and professional at all times. We dealt primarily with four people who we would like to thank - Dean, Ryan ,Tim and Bianca. Tim and Bianca for getting people through our door and showing them around. Dean and particularly Ryan for finalising the sale. Many thanks Nick and KerryPositiveResponsiveness, Quality, Professionalism, Value

Nick · 25 August 2021

★★★★★ 5/5

Google

We recently bought through Waterfalls West Byfleet and we were very impressed with everyone we dealt with - particularly Daragh and Bianca. The level of communication was perfect and we were made to feel as valued to them as the vendor (who ultimately was their client above us). Bianca was excellent at pushing the chain below us along and was also very friendly and helpful with my queries about the area. We would highly recommend Waterfalls.

H · 18 June 2018

★★★★★ 5/5

Google

Very professional and efficient. The thing that has most impressed us after several changes is how fast they find new tenants. It was so fats last time that we had to rush to get a look at the place before the new tenant arrived. They remove all the hassle of dealing with the tenants which we could have done with in the not too distant past before we upgraded to the full service.

Credenda · 16 November 2024

★★★★★ 5/5

Google

We recently sold through Waterfalls and would like to say a big thank you to the team at West Byfleet for the excellent service they provided. We were fortunate that a buyer was found and from offer to completion took less than 4 weeks! The team worked hard on our behalf to ensure that everything went smoothly liasing with both parties to proceed to such a quick conclusion. We would highly recommend Waterfalls.

Kate · 18 June 2019

★★★★★ 5/5

Google

I bought my property through Waterfalls eight years ago and because they were so professional at that time I decided to sell my property through them and recently exchanged contracts. I have bought and sold a few properties over the years and I can honestly say that Dean and his team are the most helpful, conscientious and professional agents I have had the pleasure to deal with. Although there were a few hiccups with this sale in the latter stages, Bianca was unfazed and worked tirelessly to resolve them to great effect. I would strongly recommend Waterfalls whether buying or selling.

Steve · 17 June 2023

★★★★★ 5/5

Google

Don't let anyone tell you that all estate agents are the same - they are not! The team at Waterfalls have been friendly and helpful from the outset, and Bianca in particular was proactive in sending emails to all parties and getting the exchange on my sale and purchase done finally. She was kind and thoughtful to her client (who is 92!) and to me, when others in the process were being slow and seemed quite frankly uninterested. I cannot recommend Waterfalls highly enough.

Julian · 17 June 2023