Stirling Ackroyd reviews

★★★★★ 5/5

Google

I honestly couldn’t have asked for a better letting experience with Hayden. From the very first enquiry to the day I moved in, he was supportive, professional, and genuinely kind. He made the whole process feel easy and stress-free, always …

Talika · 16 October 2025

★★★★★ 5/5

Google

We have used Waterfalls twice now to move house and they have been fantastic both times. Dean and his team at West Byfleet have been proactive and responsive all the way through our sale. A special mention has to go to Bianca who went above and beyond to pull everything together in the chain and helped make it a less stressful process!PositiveResponsiveness, Professionalism

Dom · 17 June 2021

★★★★★ 5/5

Google

Lily, Hayden, max and kaine were so helpful and was always there for help and advice with every viewing or question we had. Thank you so much all of you for helping us find the perfect home

Gracie · 5 November 2025

★★★★★ 5/5

Google

Would recommend using Stirling Ackroyd for selling homes. The team was incredibly professional and always kept us updated. Had multiple viewings and offers. Special thanks to Ant for his efforts.

Mohsin · 17 May 2024

★★★★★ 5/5

Google

Our experience with Waterfalls has been excellent from beginning to end. From Ryan's attention to detail in marketing the property through to viewings and then the sale. Once sold Bianca took over the communication and showed great tenacity in seeing the sale through. I would have absolutely no hesitation in recommending them to anyone. Thank you guys for seeing it through

Geoffrey · 17 June 2021

★★★★★ 5/5

Google

Very Good experience Antonios and his team guided me through the sale of my property

Lawrence · 21 December 2024

★★★★★ 5/5

Google

Hayden was very polite and answered all my questions which led me to find my property that I now have found and will be going ahead with in the next couple of weeks.

Andy · 17 February 2024

★★★★★ 5/5

Google

we recently used Waterfalls for a second time to sell my fathers flat who passed away at Xmas. whilst all the staff have always beenso helpful, Bianca was exceptional yet again. she followed the process throughout and dealt with a very unstable chain with skill and care. our buyer was a lady in her 80 's and the tireless support went way over and above what was necessary. she is an asset to Waterfalls.

Kim · 17 June 2023

★★★★★ 5/5

Google

Matt and his team were great. Communication and process was seamless from start to finish. Renting a 4 bed in Addlestone. Thanks all!

Alick · 25 July 2024

★★★★★ 5/5

Google

This was our first time using an estate agents so was unsure what to expect. We initially viewed the property with Hayden who knew all the answers to the questions we had (there was a lot.) He helped us find exactly what we were looking …

Leah · 16 June 2025

★★★★★ 5/5

Google

Davies from Stirling Ackroyd was outstanding in facilitating a smooth move. His proactive approach, clear communication, and deep knowledge of the process eliminated potential hiccups. He promptly addressed concerns, coordinated …

Silviu · 16 November 2025

★★★★★ 5/5

Google

We just bought our house from this branch and the whole team was incredibly helpful and supportive throughout. We had alot of negative dealings with estate agents during our search, but it was the complete opposite with west Byfleet …

J · 16 August 2025

★★★★★ 5/5

Google

I am very pleased with the services of Mr Hayden. I was struggling for the accommodation but Hayden processed my application and helped me get a flat in couple of days. It was unbelievable to get a flat so quick, his work is highly appreciated. Highly recommended to everyone.

Komal · 3 May 2025

★★★★★ 5/5

Google

Clear and timely communication with Antonios and his team at all times. Many thanks for your help.

Peter · 23 September 2024

★★★★★ 5/5

Google

Good service and assistance from everyone at waterfalls, especially Anna, who helped drive things forward when things in the the chain got tricky. I would not hesitate to recommend waterfalls if you are buying or selling in the area!

James · 17 June 2023

★★★★★ 5/5

Google

The Waterfalls’s team were amazing from start to finish. In particular, Bianca and Dean kept me informed throughout the process and nothing was too much trouble for them. I have used Waterfalls both for buying and selling properties and l recommend them highly to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Liliya · 17 June 2022

★★★★★ 5/5

Google

Bianca is the best sales progressor in the business. Not just by my standards but was also highly commended personally by our solicitors who do this day in day out for over 30 years! Bianca was factual and professional when required but also warm and reassuring which was also needed (daily)!! Dean & Tim were also highly knowledgeable and friendly from the valuation and sale of our home to showing us around countless others. Always so patient! This is the local team to put your trust into.PositiveResponsiveness, Quality, Professionalism, Value

Scarlett · 17 June 2022

★★★★★ 5/5

Google

Highly recommended estate agency, great communication throughout, responsive, approachable and extremely professional. The whole team deserve 5 stars and Dean is one of the best estate agents that I have dealt with. He was like the bridge between us and the seller and kept the communication going between us throughout. If it wasn't for Dean and all his hard work we wouldn't have been able to complete our purchase after all the obstacles we went through. He definitely went above and beyond our expectations. Also a special thanks to Bianca, Kate and Tim. Many thanks to all of you who helped us on our journey to get here. You guys are all amazing and the best at what you do. I definitely recommend this estate agency!PositiveResponsiveness, Quality, Professionalism, Value

F · 17 June 2022

★★★★★ 5/5

Google

From Dean’s first visit to value the house, right through to completion day, all the West Byfleet Waterfalls team gave a far more personal touch that any other agents in the area. Our property sold very quickly (great pictures by Dean!) as they were expert at targeting the best buyers. Then followed an interesting and long drawn out time with our onward purchase involving several delays and, later on, blind panic as the stamp duty deadline loomed closer. Most agents tend to take a back seat once they have “done the deal” and found you a buyer, but with Waterfalls you have the benefit of the gem that is Bianca! Her communication is superb, professional but caring, and she was instrumental in keeping our buyers positive and in dealing back and forth with our seller’s estate agents and solicitors to ensure a successful completion just in time. Bianca’s perseverance and energetic, proactive attitude lifted us when we were at the point of despair and ultimately the difference she made to the process was an absolute stand-out and credit to Waterfalls. A huge thank you to Bianca, Dean, Tim and all the team. Our advice, if you are selling your house, think Waterfalls!!PositiveResponsiveness, Quality, Professionalism, Value

Sandy · 17 June 2022

★★★★★ 5/5

Google

I have sold and bought many houses and my experience with buying through Waterfalls was far superior to any other estate agent. All the team were very personable and Bianca who i had most dealings with is a real asset to the team. She made this purchase easy and stress free even with a couple of challenges that arose. She was extremely informative and all ways kept me up to date keeping on top of the purchase making it seamless. I will definitely use them again when i sell my next house!

Stacey · 17 June 2022

★★★★★ 5/5

Google

Just sold our home through Waterfalls. Really positive experience, very supportive and great communications from initial valuation all the way through to exchange. Huge thanks to Dean, Tim, and the rest of the team. Would highly recommend.

Tom · 17 June 2023

★★★★★ 5/5

Google

When somebody tells you that selling the house was the most stressful time of their lives, trust me… they did not appoint Bianca from Waterfalls as their estate agent! ! This was my 2nd house purchase in the last 15 Years and i was absolutely delighted to work with Bianca on both. Bianca guided me from day one and the level of professionalism, proactiveness and an absolute dedication was highly valued. Thank you Bianca !PositiveResponsiveness, Quality, Professionalism, Value

Sanja · 17 June 2022

★★★★★ 5/5

Google

Dealt with Stirling Ackroyd on our purchase in west byfleet. The team including Noah were all professional and organised and helpful to deal with

Jack · 18 March 2024

★★★★★ 1/5

Google

Having nothing but problems trying to move into the flat that I've signed a contract on and was ment to move in two days ago. Works still being done in the flat and yet to be given a move in date or confirmed compensation. Matthew fernandez has made everything very awkward for myself and the customer service I've received from himself is absolutely awful. Stay far away wouldn't advice to use this company/branch.

George · 17 February 2024