Every review we hold for the West Bromwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t have asked for a better experience letting my property out with Paul Dubberley. Betsy was amazing from the very moment I met her, had a great chat at the valuation. Penny is a lovely girl that helped me find and move my tenants in. Would definitely recommend! Would do all over again in a heart beat.
Joanne · 16 June 2023
★★★★★ 1/5
GoogleRented a flat from the West Bromwich branch and was promised to clean and get ready before I get the key handed over to me, it’s more than a month and there’s nothing they did, quick to take money but never cared to take actions against the landlord to resolve the issues in the flat. Worst agency to rent from…
Mira · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave this feedback. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe services were really awesome and specially Manisha helped us really good to make our experience of property buying smooth.
Rishi · 12 October 2025
Agent replied · 22 January 2025
Many thanks for your fantastic 5* review Rishi. I will of course pass on your kind hearted words to our local branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell, what can I say? The staff here have been absolutely FAB with me from beginning to end. They were there for me throughout the whole process, nothing was too much trouble. Honestly? I would recommend ANYONE go here if they need a property! Mark Hennessy (branch manager) has been an absolute godsend, I couldn't have done it without him. Jess and Anthony were lovely on the phone to me also, and Dom was always so welcoming whenever I darkened their door! Thanks again guys!!
Georgia · 17 June 2019
★★★★★ 5/5
GoogleThankyou to Elisha and chelsea for all your help with my property search you both made it so much easier and stress free , both very professional at all times and nothing was too much trouble i would highly recommend you both to my friends and family in their seach for a property
Thankyou
Joanne · 25 July 2024
Agent replied · 24 August 2024
Many thanks for the fantastic recommendation and 5* review Joanne. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStarted renting a property few days ago with paul dubberley.
We had a great expericance thanks to chelsea ullman!
She was brilliant from minute one
She communicated with us on every step
Explained how everything was going to go
Also got us moved in on our desired date
Couldn't ask for anything better!
Alyssa · 25 July 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review and thank you for your kind words Alyssa. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleManisha is amazing she helped us get our first house which was amazing, we couldnt do it without her
Bhupinder · 19 September 2023
Agent replied · 15 June 2024
Thank you for leaving us an amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had the best experience ever! Betsy has been the most amazing agent ever, she's massively supported us through every aspect and found our dream home, She has made the process as easy as possible and been extremely responsive to my million questions... There's nothing this lovely lady can't do... she has been our rock throughout everything and I honestly cannot thank/recommend her enough.
Lauren · 16 June 2022
★★★★★ 5/5
GoogleI viewed a Paul Dubberley property yesterday, with Leon. He was a consummate professional, knowledgable, friendly and reassuring. We couldn’t take the property but, if he is anything to go by, I would gladly rent from this company. He is a credit to them. Also, shout out to Paige who dealt with my calls when booking and while waiting for the viewing; she too was polite and thorough. Excellent service all round, thank you.
Claire · 16 June 2020
★★★★★ 5/5
GoogleChelsea gave excellent customer service and was always on hand with a prompt response for any queries raised. She also showed a thorough understanding of the property market. Thank you!
George · 18 April 2025
Agent replied · 13 June 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThese guys are way too dodgy and untruthful, called about a property for rent,all for me to get another call in less than 10 minutes, saying that the property is no longer available.....blatant liars, this singular action gives credence to all other bad reviews, I literally should have read them before getting in touch.
Chuks · 17 July 2025
★★★★★ 5/5
GoogleI literally cannot thank Jaime enough for all of the hard work she has put in to securing a property for me. She's put up with endless calls from me asking stupid questions! She's efficient, responds to emails immediately and puts me at ease. She's everything you need when you're going through a stressful house move and I cannot recommend her enough!
Linzey&Ben xPositiveResponsiveness, Quality, Professionalism, Value
Linzey · 16 June 2021
★★★★★ 5/5
GoogleI used Manisha at Paul Dubberley to arrange my new mortgage, she has been great throughout the whole process. Communication was great as she kept me informed and would respond quickly to any questions i had. She went above and beyond, 10/10 would keep coming back to her for any future mortgages. Thank you
Pav · 17 March 2024
Agent replied · 15 June 2024
thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleManisha did a five star job at sorting my mortgage offer. Really quick to respond and get a hold of, took me through the whole process, explaining everything thoroughly
Lilly · 18 March 2025
Agent replied · 13 June 2025
Thank you for your 5* review Lilly. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOver and above my expectations yet again!
I have had a brilliant business relationship with the lettings team since 2004 and never a
cross word. Always helpful and great at their jobs. In the last few days Amanda, Abbey and today Sue, have been a fount of knowledge and advise. Would recommend to Landlords like myself, and prospective tenants alike.
Josephine · 20 August 2023
Agent replied · 15 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChelsea and Elisha delivered outstanding service, they kept us up to date with the entire process. I highly recommend them to anyone to anyone seeking a trust worthy letting agent. Thank you again for everything Alice & Simon
Alice · 17 October 2024
Agent replied · 23 October 2024
Many thanks Alice for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks Penny Hipkins keep up the good work.
Keep working hard.
Bisrock · 20 August 2023
Agent replied · 15 June 2024
Many thanks for your excellent 5* review . Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been impressed with the professional and prompt service provided by Elisha Williams, in particular. She guided me through the process of renting my house out, making the experience much less stressful for me. I had excellent and timely communications with her which enabled a smooth transition from beginning to end.
Martin · 17 January 2024
Agent replied · 15 June 2024
Hello Martin, Wonderful to read your kind review and thank you for your 5*!
★★★★★ 5/5
GoogleChelsea and Elisha delivered outstanding service. They kept us updated throughout the entire process and were incredibly responsive. I highly recommend them to anyone seeking a trustworthy letting agent. Thank you so much! - Priya & Neesha
Priya · 9 October 2024
Agent replied · 23 October 2024
Thank you Priya for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElisha and Chelsea have been an amazing help with the Rentals. Always helpful, easy to communicate and willing to go the extra mile! Thank you so much, for all your help, highly recommend! Genuinely interested in doing the best for you, and providing great service!
Sunny · 16 May 2024
Agent replied · 15 June 2024
Sunny Kumari many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently moved into west bromwich and i was lucky to have met the amazing team at Paul Dubberley. The team was extremely accomodative and were ready to answer all my questions. I recommend their amazing team to anyone moving into the area. They have a very professional attitude and they will most certainly make everything very easy for you. Leon and Vicky are both down to earth and amazing people. I could not recommend them more. 🙂
Daim · 16 June 2020
Agent replied · 15 June 2024
Hello, thank you so much for taking the time to review our Paul Dubberley, West Bromwich office. We love hearing how we've helped our lovely customers and of course if you need our help again, get in touch!
★★★★★ 5/5
GoogleI used Manisha at Paul Dubberley to arrange my new mortgage, she has been great throughout the whole process. Communication was great. Very helpful throughout the process. Would keep coming back to her for any future mortgages. Thank you for all the help.
Gurleen · 16 May 2024
Agent replied · 15 June 2024
Thank you Gurleen Kaur for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went at Paul Dubberley Manisha helped us to arrange my new mortgage, she has been so helpful and explained everything very nicely to us . She communicated with us very great. Very helpful throughout the process.
Kiran · 24 August 2024
Agent replied · 23 October 2024
Thank you for leaving us your superb 5* review Kiran. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property through this branch and from the moment I viewed the property to upon getting the keys it was a smooth and great process. Big thanks to Penny and Betsy you guys are gems - Jada x
Jada · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.