Paul Dubberley and Co West Bromwich reviews

★★★★★ 1/5

Google

At nine o clock the Paul dubberlery agent called me are you coming to this property I said yes we are. Once I had arrived at in 12.30 (the appointment was at 1.00).it was a 3 hour drive from Bedford they phoned, me at 12.59 saying the house is still pending bare with me 2 seconds and hanged up. after 6 mins they said unfortunately this has been cancelled because the owners of the housenare not awnsering the door. I said this is not a fair excuse because I drove three hours here to view this house they said sorry but I said it's not alright you time wasted me and you time wasted yourself but they still say sorry but in anger I hanged up on the phone I hope in the future this does not happen to anyone if they come far away it's difficult one to another it's not easy driving hours to hear this has been cancelled hope all staff improve better.

Aryan · 16 April 2024

★★★★★ 1/5

Google

Staffs who work at West Brom branch are so unprofessional and careless. Worst property Agents I’ve come across. Staffs would confirm the appointment on the phone but they wouldn’t book it with the property owners - Happened many times. They always cancel viewing appointments on the same day where I’ve taken day off work. I wouldn’t even give 1 start for the service - Do Better

Nanda · 18 November 2024

★★★★★ 5/5

Google

I just want to say a big shout out and thank you to chelsea ullam what a wonderful lady. Has helped me and my husband out so much and its really appreciated.

Tania · 17 November 2025

★★★★★ 5/5

Google

Purchasing a home can be overwhelming, but with an exceptional agent team like Jack and Ashley at Paul Dubberley West Bromwich, the process becomes much more manageable. Their constant updates and guidance made the journey smoother. I must also commend Manisha Behgal, my mortgage advisor, for delivering outstanding service. She not only provided valuable advice but also helped secure an incredible mortgage deal while keeping me well-informed. I highly recommend their services for anyone in search of a home.

Satwant · 16 February 2024

★★★★★ 5/5

Google

I have just used Paul Dubberley letting agents to let my property and i am really pleased I chose them over the other agents in the area. They were able to find me decent tenants and got them moved in with 2.5weeks. In time for Christmas which was amazing and really quick. Elisha Williams(manager) was brilliant from start to finish. She was very kind, helpful and professional all the way through. Again, I’m really happy with their level of service.

Femi · 17 January 2024

★★★★★ 5/5

Google

Paige and Latasha made the process of looking for a flat and moving in so easy. I was living in London area and prior to moving to west midlands, they ensured that I didn't have to travel more than once to view the property. Every other things were done either via email or phone calls. Throughout the process it was so easy to reachout to them as well whenever I needed any clarification. I will certainly recommend using this estate agent.... Thanks once again Paige :)PositiveResponsiveness, Quality, Professionalism, Value

Clever · 25 August 2022

★★★★★ 5/5

Google

Manisha was very kind, as a first time buyer i was kind of stressed but she really went through the whole process with me and helped me with everything and always advised me on the best option.

Sukhvir · 20 August 2023

★★★★★ 5/5

Google

My experience of using Paul Dubberley Estate Agents has been excellent from start to finish, from the moment I first viewed the property to picking up my keys. Betsy Flood has been absolutely amazing throughout the whole process. She met me at the viewing promptly and contacted me before leaving to keep me in the loop. Betsy then sorted the property out for me and has been so helpful with it all. I would recommend Betsy and the rest of the team to anyone looking to rent a nice property. If you are after friendly and understanding people then these are your guys.PositiveProfessionalism

Paul · 16 June 2022

★★★★★ 5/5

Google

Elisha, Chelsea and Laura made the letting process really simple and stress free. Thank you

Richard · 23 September 2024

★★★★★ 1/5

Google

Staff delays requests after asking 5 respectfully times ignoring the emails I have sent.

Narinder · 17 March 2026

★★★★★ 5/5

Google

George showed me and my Nan to a flat she was interested in and he was fantastic, well informed, polite and had a chat with us after the viewing, a great all round experience.

Jack · 5 September 2025

★★★★★ 5/5

Google

Betsy at the West Bromwich branch looked after us from the start to end of the process and was great throughout in understanding our needs to ensuring everything went as smoothly as possible. Would recommend Betsy and Paul Dubberley Estate Agents highly!PositiveResponsiveness, Quality, Professionalism, Value

Matt · 16 June 2022

★★★★★ 5/5

Google

Huge thank you to Elisha at West Brom Paul Dubberley. Great communication, really efficient and was extremely thorough in explaining the processes and procedures. Thanks again.

Pariss · 17 January 2024

★★★★★ 5/5

Google

Exceptional Customer Service Provided by Holly Fairclough. Best of the Best & Highly Recommended Honestly ✅

Abdulmajed · 25 July 2024

★★★★★ 5/5

Google

Massive thank you to Elisha and Chelsea, who have been absolutely amazing helping us :) couldn’t recommend them enough!

Zoe · 16 May 2024

★★★★★ 5/5

Google

Abbi came out today to value our flat for rental. Amazing customer experience from start to finish. very knowledgdable of the local area and market prices. she was able to answer all of our questions. whilst we are at the very start of our journey we will be appointing Abbi to manage the property once at that point. she is a real credit to your team. well done Abbi . we are looking forward to appointing you when we finally sell our house !!!!! if i could give you more stars i would because you really left us with the WOW factor !!!! good follow up email too and good customer engagement skills

Penny · 21 July 2023

★★★★★ 5/5

Google

I'm writing this review to describe my experience after renting a house through Paul Dubberley. This house is perfect for me and my family. Perfect location, I find it very easy to get in contact with the landlord in case I need help. I am very grateful for the integrity and professionalism of Penny Hipkins of Paul Dubberley, I recommend her 100%. The most important thing was the customer support of Penny Hipkins, her strategy was professional and she's a force to reckon with. Me and my family are saying a big thank you to Paul Dubberley and Penny Hipkins for your services.

Chuzy · 21 July 2023

★★★★★ 5/5

Google

I have worked with a Manisha Beghal and I couldn't be happier with the experience that I have had. From the onset, she was incredibly responsive and professional, always keeping me up to date on my matter. She took the time to explain every step of the process and made sure that I fully understood my options and any technical jargons that I’ve been unfamiliar with. I am aware that she has worked tirelessly to find me the best possible deals and was always available to answer any questions that I had. I would highly recommend to instruct Manisha, as she has exceeded my expectations and has gone above and beyond to help me whenever I needed any assistance and updated me regularly, via my chosen method of communication.

Jaz · 21 July 2023

★★★★★ 1/5

Google

Keep the sold or unavailable houses on the housing websites, waste time calling them, just to hear that it's sold and not avaliable, so if other agent can remove the houses when sold, then why you guys don't do it? Just want people to call in so can try selling the house they don't want. Waste of time.

Soni · 9 October 2024

★★★★★ 1/5

Google

I must say, I've had really poor service from Paul Dubberley at West Bromwich. I phoned the branch over 10 times without a pick up and emailed the branch manager & the branch and got no response. I rang again after 10 days of no response and was told that the property that my client wanted has been sold to someone else, without informing my client that a competitive offer was in place. There was no common courtesy to call, email or keep myself or my client in the loop. I hope they get their act together to treat their clients fairly.NegativeResponsiveness

Raj · 25 August 2021

★★★★★ 4/5

Google

We recently brought our first home via Paul Dubberley, Jack was a very professional and helpful agent throughout the process and went above and beyond to help us with the move. The review would have been 5 stars had it not been for a small hiccup during the purchase in relation to a "right to buy" restriction that probably should have been established by the agent in advance of the property going onto the open market. Nevertheless we got there in the end and are very happy in our new home.PositiveProfessionalism

Steven · 25 August 2021

★★★★★ 5/5

Google

Jaime has been an absolute delight through the entire renting process. We were very impressed with the fact that she was so efficient and on the ball. What was brilliant about her service was that it was evident that the tenants were at the heart of her operations. She will put you first and is diligent with delivering the outcomes you want. I can only say that I’m super disappointed that now I won’t be dealing with Jaime through our tenancy as we have to deal with an external agency that our landlord has contracted for all maintenance issues etc. Despite not having any liability to support and help us with our issues now, Jaime has continued to support and advise us when dealing with the external agency. She is truly an asset to her team and goes above and beyond despite not having any return as such.PositiveResponsiveness, Quality, Professionalism

Mitz · 16 June 2021

★★★★★ 5/5

Google

Buying our first home, Manisha has been a massive massive help. Knowledgeable, honest and always available for questions at any time. Would definitely recommend!

Cameron · 18 November 2023

★★★★★ 5/5

Google

Olivia provided me a great service and made me feel understood by answering my questions about what I wanted in a property. Very professional service, I would recommend.

Sam · 5 September 2025