5/5
GoogleI am very happy with the service from Royston & Lund, everything was very slick & professional. I was mainly dealing with Shannon & Samantha who were both very helpful answering any queries and guiding us through the process. Thank you
Trusted Agent profile · West Bridgford
Royston & Lund Estate Agents West Bridgford reviews
★★★★★
359 reviews across 1 platform
3 Fountain Court Gordon Road, West Bridgford, NG2 5LN
Royston & Lund Estate Agents's office in West Bridgford, at 3 Fountain Court Gordon Road, is rated 4.4 out of 5 across 359 reviews on 1 platform, including 359 Google reviews rated 4.4.
Reviews
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful and supportive staff. Samantha was very supportive and helped me to solve several issues.
5/5
GoogleThe experience of buying a house has been excellent. By far the most professional estate agents that we have dealt with. We were kept in contact throughout and Gabrielle was brilliant at explaining every step of the process.
5/5
GoogleWe've had many viewings with Nick around West B and Ruddington. Always a pleasure to see him as he's super helpful, a great character and gives lots of useful tips about how the spaces can be lived in and used.
5/5
GoogleVery professional, great reputation and very friendly. Samantha was assigned to our house sale and she kept us informed at every stage of the sale. She is really professional, very knowledgeable and kept us updated promptly throughout the process! I would 100% recommend them.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAbsolutely appalling estate agents, I cannot tell you the issues they have caused. Held my deposit, due to my landlord paying for a tenancy check out and the company losing the keys/failing to do so. I was then told that this was making the situation “complicated” and as such the deposit was taking longer to be returned. Only after threatening court action, did the deposit get released the next day. Dreadful staff with a terrible attitude at the West Bridgford office. Avoid Royston and Lund unless you enjoy being patronised, spoken down to and treated without a modicum of respect.
5/5
GooglePutting our house on the market with Royston and Lund was definitely the right decision. They put together a great set of particulars, did all the viewings and found us a buyer. The staff we dealt with were professional and kept us up to date with progress, including good feedback after each viewing. We would definitely recommend this company for your house sale.
Agent replied · 8 June 2023
Thank you for your great review :) We're so pleased you were happy with all aspects of the service. We wish you all the very best :)
1/5
GoogleAbsolutely appalling estate agents, I cannot tell you the issues they have caused. Held my deposit, due to my landlord paying for a tenancy check out and the company losing the keys/failing to do so. I was then told that this was making the situation “complicated” and as such the deposit was taking longer to be returned. Only after threatening court action, did the deposit get released the next day. Dreadful staff with a terrible attitude at the West Bridgford office. Avoid Royston and Lund unless you enjoy being patronised, spoken down to and treated without a modicum of respect.
5/5
GoogleWe have had a truly five star service from start to finish with Royston and Lund. Right from the start Graham provided clear information about their service. He is clearly an expert in his field and was confident without being too pushy. This was followed by efficient handling of viewings leading to a very pleasing offer price. We cannot thank our agent Kirsty enough for all her support and professional expertise. She was proactive in dealing with other people in the chain and always updated us without having to be chased. She was reassuring calm and assertive when necessary. At the final stage she worked brilliantly in tandem with our solicitor to ensure a positive outcome for us our buyer and our vendor. We could not have asked for more.
5/5
GoogleRoyston & Lund were amazing. We have just got the keys to our first house and we could not have done it with out them, especially Samantha from the West Birdgford office. If you are thinking about selling your property through them they are fanatic from a buyers perspective.
5/5
GoogleReally professional experience - we had 2 viewings with Nick on the same day and he was extremely knowledgeable and had put a lot of effort in to find out as much about the houses as possible.
5/5
GoogleAll the staff are polite, smart and give you 100% to find you your new home. They are with you from viewing to completion, always there for you.
Agent replied · 28 April 2024
Hi Robert, Thanks so much for taking the time to leave us a review, it was a pleasure working with you and all the best in your new home. Best Wishes, Matt & the team at R&L West Bridgford
5/5
GoogleI wouldn’t hesitate to recommend Royston and Lund if you are thinking of putting your property on the market. We sold our property through them and also viewed some properties as well. Everyone we dealt with was extremely helpful and patient. Graham valued our house and then Gabrielle dealt with the sale. Both of them were wonderful to deal with. Gabrielle secured us an enormous amount of viewings over a long weekend whilst we were on holiday and this led to a number of above asking price offers, which were explained to us in detail, which in turn, helped us to decide. Once we had decided on a buyer, the potentially stressful part began - finding somewhere to move to. However, even though it took us another 6 months to have an offer accepted ourselves, we never once felt that we were being put under any pressure from either R&L or from our buyers. This was down to excellent communication from Gabrielle who always ensured everyone knew what was happening, in a very easy going, friendly and approachable way. We’re very grateful to her for all of her help and for making a stressful process much easier than we expected it to be.
5/5
GoogleRoyston and Lund handled the sale of my apartment for me and they were exceptional from the start to the end of the process, supporting me every step of the way. The sales progression team (Sam) went out of their way to keep me informed and work with all parties to ensure the sale proceeded as needed. Thanks also to Gab for her great help. What a wonderful experience all round. Highly recommended!
5/5
GoogleRoyston and Lund were very supportive throughout the process of selling my home. I was regularly kept informed of progress and other insights in the market that may impact the sale of my house. Between the offer being accepted and the final completion they were very good at understanding where everything was, and chasing when things weren’t going as planned to maintain momentum. My wife was also selling another property, in another geography, at the same time as this - and I could easily therefore see how Royston and Lund went above and beyond to deliver good service, in comparison to the other estate agency.PositiveResponsiveness
5/5
GoogleWe have recently bought a property through Royston and Lund and Natasha Benniston saw it through from beginning to end, through many twists and turns, always with politeness, persistence and professionalism. We are delighted to be able to recommend both her, and the firm, for their attitude, for their pro-active team work, and for providing a fantastic service. Thank you.
Agent replied · 8 June 2023
Thank you for your great comments. We're delighted that your experience with us was so positive! We wish you all the best for the future :)
5/5
GoogleMany thanks to Royston and Lund in particular Graham S and Eileen M for helping me with everything regarding our house purchase. There advice has been invaluable
5/5
GoogleR&L Sales were efficient and professional throughout the sales process. Special mention to Gabrielle (and Holly in Gabrielle’s absence) who was always really friendly and helpful. Thanks
1/5
Google1. There add on right move.. if you call them for viewing they will say that they are not taking more applications 2. Somehow you manage to get the viewing,they will watse your time.first they will ask for viewing and if you do then they will ask you to fill the long forms etc and then will keep quit for some days saying owner is making decision. Then after some days they will come back with apology that owner has decided to move if the other applications.
4/5
GoogleThe letting agent initial price was too high, which I don't hold against her, I value ambition. However, it turned out there were no enquiries for 2 weeks but she didn't say anything. Consequently, we cut the price aggressively, and the flat was gone in a week. On the management side, the tenant made some reasonable and some less reasonable requests, and the agent just pass them on. I feel that, to justify the fee, the agent should screen the hassles from the landlord. The tenant turn out to be fine, so either their vetting was good, or we were very lucky.
5/5
GoogleReally great experience with Nick showing us round some houses. Very friendly and knowledgeable, always polite and professional with extra bits of information which has been very useful. Really improved all our viewing experiences
5/5
GoogleThe service provided by Sam for my son and daughter when purchasing their properties was outstanding. Returning phone calls and replying to emails has always been dealt with straight away. In addition Elliot provided an excellent service for us in the sale of our property. Both Sam and Elliot have been absolutely fantastic, professional and available, as have their colleagues.
Agent replied · 8 June 2023
Thank you for taking the time to review our service. We are delighted that you have always had a great experience with us :)
5/5
GoogleElliot was very helpful and informative throughout the process.
Agent replied · 8 June 2023
Thank you for your review. We're so happy you were pleased with the service and wish you all the best in your new home :)
1/5
GoogleSluggish at best, had issues with pest control which were ignored 3/4 times then only response was don't leave food outside!!!! Promises of a gardener twice a year who has never shown up and a failing boiler for the past 4 months, somebody came to look and I've heard nothing since! I think there communication and speed of response is totally inadequate
Agent replied · 8 June 2023
Dear Mr Fletcher, We would welcome the opportunity to discuss your concerns with you direct. We understand your boiler is now working correctly after the various repairs I have also been informed that our referred plumber did ask you to contact them directly to provide an update as to whether all was working to enable him to come straight back out if there was an issue. Our property management team have also been trying to contact you over recent months to make sure all is working well. With regard to the gardener not turning up unfortunately if a landlord employs the services of a gardener away from Royston & Lund our involvement/control is slightly restricted and we do rely on tenants to inform us if a third-party contractor hasn’t attended. Of course, as soon as you made us aware of this we informed the landlord and pushed this forward. Again, I understand that this is now resolved, we apologise for the prior delay. We understand tenants are not always able to make or accept telephone contact during the business day. Please be assured that we do reply to all email communication and we would welcome you to email your concerns to repairs@royston-lund.co.uk. Alternatively, I am more than happy to investigate concerns from any landlord or tenant as and when they are bought to my attention. Kind regards Stephanie
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