Royston & Lund Estate Agents West Bridgford reviews

★★★★★ 1/5

Google

Me and my partner put an application in for a property. We were told it is all ok to go ahead. We had about a week until our current contract was due to expire, but arranged with Landlord to stay another week or so. After a week of waiting, they called me to say 'the Landlady changed her mind and doesn't want to proceed.' When I asked why (because I didn't understand what could have possibly happened over that week), I was told they don't know. I assumed the Landlady might have changed her mind about letting the property all together, or changed agents. But I saw that they are advertising the house again. No apology, no alternative offered, no explanation. They were aware that our current contract ended, but didn't even bother trying to resolve whatever was wrong. Or apologise for wasting our time. Frankly, I'm not sure who is more unprofessional; the Landlady or the agent. Either way, definitely will not be doing business with them in the future.

Adrianna · 9 June 2019

★★★★★ 1/5

Google

Such a bad service. Firs of all my wife rang to book viewing, no one rang her back and once she rang back to find out when is the viewing booked they clarifying that they did forget to call her. Also the day we went to view the property ,agent did not know anything about the vendors or anything about the property. And we put the offer and submitted all the documents no one did return to us to update what is happening with the offer. Very unprofessional and poor service. will not recommend to anyone.

Keshington · 9 June 2019

★★★★★ 1/5

Google

Terrible experience ... very unprofessional staff ...my review is based on my experience with the West bridgford branch .. Unfortunately this is my worst experience ever with an estate agency . Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he was calling for an update every other day ..once we completed the purchase he failed to respond to 3 of my emails .. he’s not bothered anymore because he’s had his money already ... disgrace ! Lots of communications issue throughout the process ... Eliot’s senior colleague in the branch is equally unprofessional .. I called him few hours after I collected my keys ( I think he handed over the keys to me as well ) asking about the house water meter .. he promised to call the previous landlord and get back to me within hours and guess what , I am still waiting for his response ... it’s been 1.5 months now ... I had to call my emergency cover to sort the water issue. There are other issues in the property and some keys age missing ... things that can sorted maybe if I can get in touch with the previous landlord but these bunch of unprofessionals are just not responding to my emails ...they used to respond within minutes before the purchase was completed .. Unfortunately my experience with this branch ( Elliott and his senior colleague whom I can’t recall his name ) is terrible ... Avoid this branch if possible ... I really hope their manager will read this review and act accordingly... I am yet waiting for someone to reply to my emails ...

Ali · 9 June 2019

★★★★★ 5/5

Google

I have recently sold my flat with Royston & Lund and I couldn’t recommend my sales negotiator Gabrielle Guy enough. Communication was great and Gabrielle made sure that I was in the loop throughout the whole process which made it a lot less stressful!

Grace · 8 February 2023

★★★★★ 1/5

Google

Such a bad service. Firs of all my wife rang to book viewing, no one rang her back and once she rang back to find out when is the viewing booked they clarifying that they did forget to call her. Also the day we went to view the property ,agent did not know anything about the vendors or anything about the property. And we put the offer and submitted all the documents no one did return to us to update what is happening with the offer. Very unprofessional and poor service. will not recommend to anyone.

Keshav · 30 October 2018

★★★★★ 5/5

Google

The sales team including Graham, Eileen and Samantha were very caring and excellent all the way from property appraisal to the actual sale. The process was painless and smooth and I will definitely recommend Royston and Lund to anyone

Mahalakshmi · 23 June 2023

★★★★★ 5/5

Google

The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy, helpful and professional. From the moment we contacted Royston and Lund the process of finding, negotiating and moving in to the property was seamless. Rental property was regularly inspected with all health and safety aspects complied with. Communication from Royston and Lund is exemplary and staff are always happy to help with any queries.

Jenny · 9 June 2018

★★★★★ 5/5

Google

Just purchased a house, Royston and Lund were the sellers estate agents. Samantha B was a an excellent communicator across the chain, wouldn't have had half the information if it wasn't for her prompt and professional nature. Very appreciative of her efforts throughout to keep us updated and get a date agreed!

Mark · 26 March 2025

★★★★★ 5/5

Google

I can't think of anything new to add to all these positive reviews. They really are that efficient and great to deal with.The legendary Samantha Simkins steered us speedily to a sale but when she was busy - all the other staff were very helpful. At all stages, from first valuation, photos and brochure, through organising open day and viewings, to experienced advice and judgment at the offer process everything was spot on. Thanks !

Robin · 8 June 2020

★★★★★ 5/5

Google

We have let our house via Royston & Lund for the last 6 years using their Fully Managed Lettings Service. They have a very thorough referencing process and have always found us great tenants who look after our property. We have never had a void period and the house lets immediately as soon as it becomes available. The staff are friendly and professional and always keep us informed of new legislation and what is going on with the rental market. Inspections are carried out to ensure that our tenants are happy and the property is in good order. The rent is received promptly each month and we are always made aware of any deductions before it is taken from the expected rent. We would not hesitate to recommend Royston & Lund to anyone requiring a Lettings Agent of Estate Agent.

Natalie · 9 June 2017

★★★★★ 5/5

Google

We came to Royston and Lund following an 'uneven' experience with another agent and the contrast was remarkable, from the valuation and personal contact, to the marketing, front of house and back office experience we would rate the service as first class. We had the feeling all along that the team was there for us, the sellers, and that they were working for the best, and transparent, outcome all through the process. Highly recommended.

Chris · 26 March 2024

★★★★★ 5/5

Google

Excellent professional service throughout, from initial valuation work by Graham, through sale by Gabrielle and her team and then progression by Samantha - a great personal service and always easy to contact. No hesitation to recommend, thanks to you all.

David · 9 April 2023

★★★★★ 5/5

Google

All the staff at R&L were very helpful and supportive. Thanks especially to Jodie for her advice and support throughout the process. Much appreciated.

Antonio · 16 December 2025

★★★★★ 5/5

Google

Royston & Lund were very efficient and made the process of moving very straight forward. In particular Satnam was a pleasure to deal with.

George · 26 March 2024

★★★★★ 5/5

Google

Thank to West Bridgford office for assisting us from viewing to acceptable offer of our soon to be new home. Especial thanks to Shannon.

Jovelyn · 26 March 2024

★★★★★ 5/5

Google

I wouldn’t hesitate to recommend Royston and Lund if you are thinking of putting your property on the market. We sold our property through them and also viewed some properties as well. Everyone we dealt with was extremely helpful and patient. Graham valued our house and then Gabrielle dealt with the sale. Both of them were wonderful to deal with. Gabrielle secured us an enormous amount of viewings over a long weekend whilst we were on holiday and this led to a number of above asking price offers, which were explained to us in detail, which in turn, helped us to decide. Once we had decided on a buyer, the potentially stressful part began - finding somewhere to move to. However, even though it took us another 6 months to have an offer accepted ourselves, we never once felt that we were being put under any pressure from either R&L or from our buyers. This was down to excellent communication from Gabrielle who always ensured everyone knew what was happening, in a very easy going, friendly and approachable way. We’re very grateful to her for all of her help and for making a stressful process much easier than we expected it to be.

Kate · 26 August 2023

★★★★★ 5/5

Google

We purchased a property for sale through Royston and Lund. The whole team were fantastic but particularly Eileen who was excellent. Super friendly, knowledgeable, responsive and a great listener. Moving home is so stressful but Eileen took the time to talk us through every step. Thank you! 🙂 …

Sophie · 8 June 2021

★★★★★ 5/5

Google

Thanks to Samantha and Elliott for all their help and patience from start to finish in our house sale. Thank you.

Andrew · 8 June 2020

★★★★★ 5/5

Google

Steven valued our house on a Tuesday and we were sold by the Friday! Thank you very much for your quick and professional service. Steven went above and beyond to get the house on the market quickly for us and we are very appreciative of this. Would recommend!PositiveResponsiveness, Quality, Professionalism, Value

Jack · 26 August 2020

★★★★★ 1/5

Google

They say one thing and do another, wasn't impressed with dealing with them to be honest, found better estate agents in the area to be better to organised over viewings and get back to you when they say they will, I think Sam (West Bridgford)as said 3 times now she would stay in contact but didn't at crucial points. We move on but don't recommend or rate.

G · 26 March 2024

★★★★★ 1/5

Google

I called to view a property weeks before it was listed and was told I would be the first to view the property when had a booking got a call 30 minutes before viewing and told no more viewing as an offer was made.I find this very suspicious and it’s who you know not very good business

Yvonne · 8 June 2022

★★★★★ 5/5

Google

Viewed a property today with NIck from Royston Lund. Nick showed a lot of knowledge and shown experiance in questions I had about the property. Good commucation and great service. (makes a change). I will be dealing with RL a lot more.

Mohammed · 2 April 2025

★★★★★ 5/5

Google

Slightly more expensive than online estate agents - but the difference in service is significant. Made the whole process as painless as possible. Very pleased with R&L and how they managed my sale.

Matt · 26 March 2024

★★★★★ 5/5

Google

Despite trying to do at a difficult time; R&L were very professional and responsive which was helpful. Strengths were also great communication during the Covid 19 era and offering sound advice on issues where support were needed. Local and professional in all waysPositiveResponsiveness, Professionalism

Alfonso · 26 August 2021