Trusted Agent profile · West Bridgford
★★★★★
387 reviews across 3 platforms
4 Albert Road, West Bridgford, NG2 5GQ
Rex Gooding's office in West Bridgford, at 4 Albert Road, is rated 4.3 out of 5 across 387 reviews on three platforms, including 236 Google reviews rated 4.2.
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
5/5
TrustpilotAll the staff have been extremely…
All the staff have been extremely helpful, very patient and did their upmost to get us in the property as quick as possible. They understood our situation and did all they could to get things moving. A special thank you to James who was very efficient throughout the process. Great service.
1/5
GoogleDouble check everything with this company before signing anything, as they will do anything to get out of giving you your deposit back! Very unhelpful to us when we lived there also. It took 4 months over winter to fix the heating and we couldn't get any help over a whole weekend when we had water leaking through the kitchen ceiling. Over all, very stressful and unpleasant experience. Have had friends say the same thing as well.
Rebecca Mann was a Tenant. When you say about double checking everything before signing, I believe you are referring to the clauses in the agreement relating to condensation and carpet cleaning as these were the two main issues during your deposit return. You disputed that you were responsible for getting the carpets professionally cleaned at the end of the tenancy, although had signed the agreement. You also did not feel that you should be responsible for rectifying damage from damp/condensation as you claimed that the flats in the building are prone to a build-up of damp/condensation. Provided that the tenants follow the condensation guidelines, as supplied in the booklet by Rex Gooding at the start of each new Tenancy, the flats at Wenlock Drive are not more prone to damp than any other flat. In fact this is one of West Bridgford’s newer development (only 10yrs old). There are no external issues with the building and all rooms have windows with trickle vents, which is why the cost to rectify this was put forward to the tenants. This one did not go to The Dispute Service as the tenants agreed for the charges to be deducted from the deposit. Rex Gooding register every Tenant’s deposit with the TDS. We carry out an Inventory, 3 month inspection and Move Out report at the end of each Tenancy. It is then the Landlords decision on what deductions need to be made from the deposit (if any). If the Tenant does not agree the case is sent to the TDS as a third party adjudicator who will make a final decision within 28 days of what deductions are to be made from the deposit (if any) and reward the Tenant and Landlord accordingly. Just to clarify, “The decision on what deductions are made from the deposit does not lay with us as the Agent.” FROM, Daniel J R Gooding - Partner.
5/5
Trustpilot10/10 experience!
Went to see a property I was interested in and was greeted by the lovely Eryn. She was very informative and answered any questions we had and showed us everything we needed to see whilst also giving us some tips about the property. 10/10 would recommend!
5/5
GoogleI was greeted at the property by Esme, she was very welcoming, extremely kind and answered all of my questions in very good detail. As for the property itself i loved it, very spacious and the kitchen was beautiful. Would love to be able to call this place my home.
Thanks so much for taking the time to leave a review 🙏 …
5/5
GoogleMy experience with Rex Gooding has been excellent, through out the process. From concept to completion. A big Thank you to you Reah. Shes a credit to the company. They are very helpful and supportive which ever advisor you speck to. I certainly would recommend them. 👌
Thank you for your lovely review Maria. We will share your kind words with Reah 😊 …
1/5
TrustpilotRent to Rent nightmare
We leased a property for 5 years via a rent to rent strategy that we introduced to them which they continue to use today.
Hi Sophie, I am sorry that this relationship has ended as it has. As you know, this was a commercial lease. The landlord asked for a rental increase on lease renewal and is able to do such under the Landlord and Tenant Act 1954 which governs business tenancies. You were advised to make a counter offer but at £1600 pcm against the £3000 pcm market value he didn’t consider this suitable. You agreed we should try to relet and sent us keys. We had an offer immediately for £3000 pcm. Under the lease, rent is due until the date you provide vacant possession. You didn’t serve the requisite notice on your subtenant (instead choosing to change the locks on him with the council having trying to - also mentioning your failure to have an HMO license in place). The lease required redecoration and gardening on exit. These items form the dilapidations claim which is being dealt with by the landlord. I understand his lawyer is to contact you next week. I can assure you, we aren’t pocketing from anything. Again, I’m sorry things haven’t worked out but I would advise going back to the solicitor who acted for you when you took out the lease so they explain the position. Thanks
5/5
FacebookAs managing agent for a portfolio of properties in Nottingham, I have used Rex Gooding for the last three years to look after the lettings side of my business, for both commercial and residential tenancies. With over 40 new lettings completed, I couldn't recommend Rex Gooding highly enough for their professional services throughout, which have been a great enhancement to my business. From a tenant's perspective, the feedback I have received has consistently been very positive.
5/5
TrustpilotReliable property management.
The property that I rented was handed over to me in great condition and was very comfortable. I never had an issue getting repairs or maintenance done when needed, and they were always completed in a timely manner.Communal areas of my property were well maintained, including the car parking and garden area.Staff working at Rex Gooding were consistently polite, helpful and efficient, particularly the head of property manager.Ending my tenancy was made smooth and easy for me and I felt that final inspection and inventory were conducted fairly.
1/5
GoogleThankfully house now sold, through another West Bridgford agent. Initially RG make all the right noises but experince shows they don't deliver. Disconnected, miscommunication. Their probabte valuation was also over by £50k compared to another valuer - HMRC were happy to accept the lower valuation saving us £20k in death duties. So RG would have cost us £20k extra in tax. You can do better.NegativeResponsiveness
Your Solicitor at Actons told us we could not market the property without the other two executors agreement and instructed us to put everything on hold until the other two executors had signed the contract. This of course took a few weeks and in the meantime you instructed another Agent even though we had carried out and personally incurred the cost of professional photographs, floorplan, EPC and a video tour. If we had marketed the property we feel strongly that we would have achieved at least £695,000 (our probate valuation) as we have sold much smaller houses on this road for £650,000!!
5/5
GoogleI have only ever heard horror stories about estate agents. Lauren, however, was an absolute asset. Constantly chasing solicitors, providing updates and quick to respond to any queries. She wasn't even my estate agent. Definitely recommend.
Thank you so much Ross, we have passed on your kind words to our lovely Lauren :)
1/5
TrustpilotThankfully house now sold
Thankfully house now sold, through another West Bridgford agent. Initially RG make all the right noises but experince shows they don't deliver. Disconnected, miscommunication. Their probabte valuation was also over by £50k compared to another valuer - HMRC were happy to accept the lower valuation saving us £20k in death duties. So RG would have cost us £20k extra in tax. You can do better.
Your Solicitor at Actons told us we could not market the property without the other two executors agreement and instructed us to put everything on hold until the other two executors had signed the contract. This of course took a few weeks and in the meantime you instructed another Agent even though we had carried out and personally incurred the cost of professional photographs, floorplan, EPC and a video tour. If we had marketed the property we feel strongly that we would have achieved at least £695,000 (our probate valuation) as we have sold much smaller houses on this road for £650,000!!
5/5
GoogleMy experience with Rex Gooding has been excellent, through out the process. From concept to completion. A big Thank you to you Reah. Shes a credit to the company. They are very helpful and supportive which ever advisor you speck to. I certainly would recommend them. 👌
Thank you for your lovely review Maria. We will share your kind words with Reah 😊 …
5/5
GoogleSuper efficient from start to finish, ensured everything ran smoothly. Very professional, would highly recommend. Great service, thank you
Thank you so much for taking the time to leave a review Carl 🙏 we know the sales process can be an arduous one at times but pleased to have got this over the line. Wishing you and the family a lovely Christmas 🎄 …
5/5
TrustpilotFive star service
Thank you to the team and especially James for providing guidance and insight in preparing our property for the rental market. We definitely benefitted from James' thoughtful and professional advice. We would recommend without hesitation.
5/5
GoogleA very protracted sale through no fault of tue agent, and they stuck with it to the end. Good personal service 👏 …
Thank you Rachel, it was good to get it over the line!
5/5
GoogleHad a viewing at a lovely flat today with Esme. She answered all of my questions and was very lovely. Customer service is also amazing, I got lost on the way to the property so rang them up, they were very understanding and helpful. Lovely experience!!
Thanks so much for taking the time to leave a review 🙏 …
5/5
TrustpilotGreat team
Great team, always willing to help and be flexible.
5/5
TrustpilotFriendly and helpful
I have always received friendly helpful service. Any problems are resolved efficiently
5/5
TrustpilotOne of the best landlord experiences
I’ve rented from a range of landlords in my time and Rex Gooding have been the best. They were fair with returning deposit, responded to emails in a quick and professional manner. Repairs were made when requested. No complaints.
5/5
GoogleWe were shown around the property we were looking to rent by Esme Brown. She was extremely helpful and answered all the questions we had. She was extremely personable and made us feel very comfortable throughout the whole flat viewing process.
Thanks so much for taking the time to leave a review 🙏 …
1/5
GoogleWorst experience ever dealing with an agency. Very rude personnel, constantly ignoring me and having a superiority complex whilst talking to me. I am now visiting a therapist to try and deal with the damage this agency has inflicted on my mental health
As below.
5/5
GoogleJames the lettings manager was lovely, super friendly and answered all our questions whilst also giving us advice about applying to the house.
Thank you so much for taking the time to leave a review 🙏 …
5/5
GoogleFirst time moving into a home alone. Had a few minor issues and mishaps with the property, it’s been a major learning curve but Reah has helped me with any queries or issues. She’s a major credit to the company.
Thanks so much for taking the time to leave a review 🙏 …
5/5
GoogleRex Gooding provide a tenant finder service for me and I have always found them to be helpful, timely with communication and providing a reliable and consistent service.
Thanks for taking the time to leave us a lovely review Mark 🙏 it is always a pleasure dealing with you 🙂 …
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