Trusted Agent profile · West Bridgford
★★★★★
387 reviews across 3 platforms
4 Albert Road, West Bridgford, NG2 5GQ
Rex Gooding's office in West Bridgford, at 4 Albert Road, is rated 4.3 out of 5 across 387 reviews on three platforms, including 236 Google reviews rated 4.2.
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience viewing a property from with Rex Gooding. We were able to book a viewing within 24 hours of enquiring about the property and the agent was very friendly and communicative. They allowed us to send a friend and complete the viewing via video due to being abroad at the time.
1/5
TrustpilotDon't care!
People have complained to this agent about one of their lets in bramcote nottingham. They don't care as long as they get their money!
Hello Adrian, I am sorry if it appears so but this really isn’t the case. We have had a series of bad experiences with tenants at this property but across our 900 managed properties this is extremely rare. We have had 3 neighbours contact us over the last few months and let us know of some issues regarding the current tenant and her partner who they assume is living there but the tenant and contact from her partner on Friday last week, they deny this. We are trying to book in an inspection. We are following our anti social behaviour procedure. The tenant had said the overflowing bins were being dealt with at the end of Jan when raised but we are aware this is still a problem. We have been assured again that it will be actioned. As you will be aware, we have asked that any incidents are reported to the council and police as this will help any potential claim. I am sorry we aren’t able to act on what we have at this stage but as much evidence as you can provide will enable us to progress matters. Please do contact esme@rexgooding.com, Esme is working very hard to resolve this situation. Thanks
5/5
GoogleChloe Knows Everything! My brother had an issue getting his deposit back from a landlord in Wales. The landlord was claiming for damage to wooden flooring. With Chloe's advice, based on the law, the landlord caved in and released the entire deposit to my brother. He is eternally grateful to Chloe! Thank you, so much.
Thanks so much for taking the time to leave a review 🙏 …
5/5
GoogleRex Gooding are a fine agents - they oversaw the start and end of my tenancy with absolutely no problems whatsoever, and were extremely prompt with all of their communication. Thanks again to Jackie and the rest of the team!
1/5
GoogleIf you are a renter then avoid! I have never dealt with such rude people. We have paid our rent on time for four years and never caused any issies but these lot are awful. Their business model seems to be lie and treat people like dirt. You will also note that they post the renter's prior address when they comment which is really naughty to discoutdid bad reviews; this is a clue to their customer service and the reason for me using my partners account.
I am sorry to read your comments. We do aim to provide a good customer service and the majority of our landlords and tenants tell us that we achieve this. I am not sure what our involvement was but I would be interested to have more information if you would be able to email me at chloe@rexgooding.com. Best wishes, Chloe
2/5
GoogleMy family and I were tenants at 8 Brockhole Close, West Bridgford. The rent was paid on time every month and the property was well looked after. However, our experience with Rex Gooding and the landlord they represented was terrible. We received a notice of eviction (Section 21) giving us 2 months to leave. When we enquired about the reason for the eviction no justification was given. The week after being evicted Rex Gooding had the property back up for let. So it seems this was the kind of "unethical" no fault eviction that the government is finally looking to crack down on. The landlord had been slow to address a safety issue we had raised months earlier regarding the stairs carpets being worn through and we wondered whether the eviction was his response to this or perhaps to concerns we had raised to the previous letting agent (landlord changed agents within tenancy) regarding him accessing the property without giving proper notice (he texted 10 minutes before entering the property whilst we were out). When looking for another property no flexibility was given to allow us to leave early in order to secure another property. It also took 18 days to get the deposit back and this was only after we raised a complaint with the TDS. Throughout, communication with the agent proved to be arduous. I have dealt with numerous letting agents in the past, both as a tenant and a landlord, but for me Rex Gooding has been one of the worst.
I’m really sorry to receive your feedback. Our landlord client refused to renew the carpet here during and since your tenancy. We did try to talk him out of serving notice. I understand the previous managing agent also struggled to get this repair done? I’m sorry we are very much in the hands of our landlord client on these instructions. I understand that the deposit was agreed by day 10 but that we had to wait for client instructions. Best wishes Chloe
5/5
TrustpilotOverall experience was very good
Overall experience was very good. All staff are so professional and helpful, especially Alicia (who's in charge with the property we've viewed). We are so glad, that we are with Rex Gooding applying for this property. The application process was completed quickly, and extremely happy with the outcome.Excellent Customer Service and impressed with the overall experience
2/5
GoogleWent to view a “renovated flat” and it looked nothing like the pictures. Tiny, damp, and 9 people crammed into a single old house. You are pressured to immediately hand in an application and almost none of my questions were answered.
Sorry Aisha, this advertised studio in an HMO has just been refurbished but I’m sorry to hear you did not feel it was fairly represented. Our automated email encourages viewers to request an application if interested as we are conscious that demand outweighs supply at the moment. We understand you requested an application . So please do advise reah@rexgooding.com if you have some unanswered questions. Thanks
5/5
TrustpilotValued customer
Had a non-critical issue with the plumbing in our property rented through Rex Gooding. From initially reporting the problem to having it resolved was less than 24hrs. Excellent service giving great peace of mind.
5/5
GoogleJames has helped us refurbish our house for rental and has been brilliant. The end results look fantastic. We are based in New Zealand and so having a local agent that can handle complex building tasks is invaluable and helps reduce stress and worry.
Thanks for taking the time to leave us a lovely review Roy. It is always a pleasure dealing with you 🙂 …
5/5
GoogleI came across Rex Gooding Estate Agency by recommendation when my wife and I returned from living in the Canary Islands in 2013, and decided to rent the apartment we owned on Victoria Embankment, Nottingham. We met Daniel Gooding, whose local knowledge was invaluable in assessing the real rental value. They found a quality tenant, quickly and efficiently, which encouraged us to purchase to date, 6 other properties (4 of them via Rex Gooding) which all have been rented for us by Daniel Gooding and his polite and efficient team. As a former owner of an Estate Agency in Tenerife, I know only too well the difficulty in keeping everyone in any property transaction happy, but I can say with absolute honesty that all of our transactions, whether purchases or rentals, have been to our satisfaction 100%. Alan Nicolson
Thanks Alan I know I can speak on behalf of everyone in saying it is always a pleasure dealing with you and we all wish we had more Landlords like you! Kindest Regards Dan & Team
5/5
TrustpilotAn estate agent you can deal with
I would highly recommend using Rex Gooding. The staff are they're main strength. I've found that they take the time to try and help whenever they can, even if it is not something they are dealing with. I've spoken to both the residential and commercial department who have both gone out of their way to help. A good example would be arranging viewings when convenient to us or giving their opinion about commercial units.A great company to deal with.
Thank you for your lovely words Ben, we really appreciate the feedback and are looking forward to finding you the perfect property very soon!
5/5
GoogleThe best estate agency I've had the opportunity to work with. Nice people, always helpful, helped me find new housing where I already live. 100% recommend!
Thank so much for your kind review 🙏. We hope you are very happy in your new home 🏡 😁 …
5/5
TrustpilotOutstanding service!
A superb, friendly, professional service from Rex Gooding, a traditional family business.
Thank you so much for taking the time to leave us a review. We are very proud of our team (our family) ❤️
5/5
TrustpilotFriendly and Helpful once entered the office.
Went into Rex Gooding and had a really positive experience with one of the lettings managers, Emily. We are looking for a property to move into shortly and Emily is being really helpful with our search!
5/5
FacebookKind, fast and accurate. Special thanks to Lauren, James and Jackie for their excellent and professional services.
I came in a skeptic, but with the price point of $1,500 I made a profit of $19,350. The result has been the feedback from pros and customers has been amazing in terms of profits and the customer service is one of best departments I’ve ever dealt with, and have referred 2 customers who are also very happy . This is a reputable bitcoin Investment Platform to invest in, You can contact. Mrs Helen to earn... Email:helenwayne267@gmail.com WhatsApp:+1 (740) 621-5496
5/5
TrustpilotAll the staff have been extremely…
All the staff have been extremely helpful, very patient and did their upmost to get us in the property as quick as possible. They understood our situation and did all they could to get things moving. A special thank you to James who was very efficient throughout the process. Great service.
1/5
GoogleDouble check everything with this company before signing anything, as they will do anything to get out of giving you your deposit back! Very unhelpful to us when we lived there also. It took 4 months over winter to fix the heating and we couldn't get any help over a whole weekend when we had water leaking through the kitchen ceiling. Over all, very stressful and unpleasant experience. Have had friends say the same thing as well.
Rebecca Mann was a Tenant. When you say about double checking everything before signing, I believe you are referring to the clauses in the agreement relating to condensation and carpet cleaning as these were the two main issues during your deposit return. You disputed that you were responsible for getting the carpets professionally cleaned at the end of the tenancy, although had signed the agreement. You also did not feel that you should be responsible for rectifying damage from damp/condensation as you claimed that the flats in the building are prone to a build-up of damp/condensation. Provided that the tenants follow the condensation guidelines, as supplied in the booklet by Rex Gooding at the start of each new Tenancy, the flats at Wenlock Drive are not more prone to damp than any other flat. In fact this is one of West Bridgford’s newer development (only 10yrs old). There are no external issues with the building and all rooms have windows with trickle vents, which is why the cost to rectify this was put forward to the tenants. This one did not go to The Dispute Service as the tenants agreed for the charges to be deducted from the deposit. Rex Gooding register every Tenant’s deposit with the TDS. We carry out an Inventory, 3 month inspection and Move Out report at the end of each Tenancy. It is then the Landlords decision on what deductions need to be made from the deposit (if any). If the Tenant does not agree the case is sent to the TDS as a third party adjudicator who will make a final decision within 28 days of what deductions are to be made from the deposit (if any) and reward the Tenant and Landlord accordingly. Just to clarify, “The decision on what deductions are made from the deposit does not lay with us as the Agent.” FROM, Daniel J R Gooding - Partner.
5/5
Trustpilot10/10 experience!
Went to see a property I was interested in and was greeted by the lovely Eryn. She was very informative and answered any questions we had and showed us everything we needed to see whilst also giving us some tips about the property. 10/10 would recommend!
5/5
GoogleI was greeted at the property by Esme, she was very welcoming, extremely kind and answered all of my questions in very good detail. As for the property itself i loved it, very spacious and the kitchen was beautiful. Would love to be able to call this place my home.
Thanks so much for taking the time to leave a review 🙏 …
5/5
GoogleMy experience with Rex Gooding has been excellent, through out the process. From concept to completion. A big Thank you to you Reah. Shes a credit to the company. They are very helpful and supportive which ever advisor you speck to. I certainly would recommend them. 👌
Thank you for your lovely review Maria. We will share your kind words with Reah 😊 …
1/5
TrustpilotRent to Rent nightmare
We leased a property for 5 years via a rent to rent strategy that we introduced to them which they continue to use today.
Hi Sophie, I am sorry that this relationship has ended as it has. As you know, this was a commercial lease. The landlord asked for a rental increase on lease renewal and is able to do such under the Landlord and Tenant Act 1954 which governs business tenancies. You were advised to make a counter offer but at £1600 pcm against the £3000 pcm market value he didn’t consider this suitable. You agreed we should try to relet and sent us keys. We had an offer immediately for £3000 pcm. Under the lease, rent is due until the date you provide vacant possession. You didn’t serve the requisite notice on your subtenant (instead choosing to change the locks on him with the council having trying to - also mentioning your failure to have an HMO license in place). The lease required redecoration and gardening on exit. These items form the dilapidations claim which is being dealt with by the landlord. I understand his lawyer is to contact you next week. I can assure you, we aren’t pocketing from anything. Again, I’m sorry things haven’t worked out but I would advise going back to the solicitor who acted for you when you took out the lease so they explain the position. Thanks
5/5
FacebookAs managing agent for a portfolio of properties in Nottingham, I have used Rex Gooding for the last three years to look after the lettings side of my business, for both commercial and residential tenancies. With over 40 new lettings completed, I couldn't recommend Rex Gooding highly enough for their professional services throughout, which have been a great enhancement to my business. From a tenant's perspective, the feedback I have received has consistently been very positive.
5/5
TrustpilotReliable property management.
The property that I rented was handed over to me in great condition and was very comfortable. I never had an issue getting repairs or maintenance done when needed, and they were always completed in a timely manner.Communal areas of my property were well maintained, including the car parking and garden area.Staff working at Rex Gooding were consistently polite, helpful and efficient, particularly the head of property manager.Ending my tenancy was made smooth and easy for me and I felt that final inspection and inventory were conducted fairly.
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