Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
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5/5
GoogleWorking with Rex Gooding was absolutely excellent. I just moved from the United States and am starting my life in England, this can sometimes be challenging because it's essentially starting over from scratch. Rex Gooding was patient, professional, and helped me find a flat that I'm proud to call home. While working with the entire team is excellent, I had an exceptional experience working with Emma and Alicia. Both of them made me feel prioritised and worked with me to ensure that I got the best deal and had the best experience. If you are in Nottingham, I highly recommend that you reach out to Rex Gooding. You won't be disappointed.
Darion Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for taking the time to leave us a review. We have passed on your kind words to Emma and Alicia. We hope everything goes very well for you here in England π β¦
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5/5
GoogleI`m not one for reviewing normally but I am very happy with the excellent customer service and property management service provided by Rex Gooding
I used Rex Gooding to rent and manage my property and have experienced a friendly and professional service from initial meeting with Robyn at the property for initial assessment and valuation to the management of the property and correspondence with Jackie and other members of the team.
Having had a very negative experience with a different company previously I had been self managing for a period, I was pleasantly surprised to find that Rex Gooding were more proficient than my previous property management service.
They also have a fantastic maintenance department, where they have promptly dealt with every maintenance request with speed and professionalism. I received a good range of quotes for each task and the repairs were carried out with a very short turn around.
I would not hesitate to use Rex Gooding in the future for all my property sale and letting needs. They have a fantastic team, that I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Andrew Β· 17 June 2022
Agent replied Β· 16 June 2024
Hi Andrew, thank you so much for the glowing reference. It is always a pleasure to work with you π β¦
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5/5
TrustpilotWe have bought from rex and sold withβ¦
We have bought from rex and sold with Rex and havenβt got any complaints. I find them the most honest estate agents and very helpful. Theyβre all lovely, and Lauren has been very understanding with our situation. Thanks Rex gooding for everything.
Katie Β· 18 March 2024
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5/5
GoogleFlat was very well presented and clean. Esme was very helpful and answered all my questions in great detail!
Tom Β· 22 July 2023
Agent replied Β· 16 June 2024
Thanks so much for taking the time to leave a review π β¦
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5/5
GoogleWe have just completed a purchase through Rex Gooding. We were extremely impressed by Charlene. She did a great job of progressing things, kept us updated on where things were at, and went above and beyond to ensure both sides were moving things along. Rex Gooding are lucky to have her.
Mark Β· 3 September 2025
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5/5
GoogleBen from BLS is always polite and considerate. No messing, gets on with the job in a professional manner, knows his trade, very good.
June Β· 11 July 2025
Agent replied Β· 9 September 2025
Thanks for taking the time to leave a review, we will pass on your kind words. He is a real βοΈ
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5/5
TrustpilotRexGooding has been very professional and helpful.
RexGooding has been very professional and helpful. Recently I had a maintenance for Washing machine. Jemmima is being very helpful, she keeps following up on all the issues and keeps me updated. I would definitely recommend RexGooding, and am very grateful for all the help they have given me.
Jennifer Β· 7 September 2023
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4/5
GoogleHouse was alright but previous tenants left it in a bad state, estate agent Esme was very nice and welcoming
Daniel Β· 17 June 2023
Agent replied Β· 16 June 2024
Thanks so much for taking the time to leave a review π β¦
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5/5
TrustpilotHighly recommend renting with Rexβ¦
Highly recommend renting with Rex Gooding! We were renting our flat for over 2 years and we had an excellent experience from start to finish. Anything raised was dealt with quickly and efficiently with good quality maintenance providers, any Rex Gooding staff that spoke to us over email or came to do inspections at the flat were so lovely, and in particular our main point or contact, Jackie, was amazing. They were particularly helpful to liase with the property owner when we were at end of contract and looking to buy a property, so they helped us get on a rolling monthly contract. Thank you!
Katie Β· 17 August 2024
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5/5
GoogleExcellent experience (so far, as only had the viewing). The lovely Esme attended on time, she was very friendly yet professional and allowed me to view the property at my own pace but was nearby to answer any questions. The flat, although small, appears well maintained and loved. It is on a lovely area and was exactly as described on the website. Highly recommend this company
Tracey Β· 22 July 2023
Agent replied Β· 16 June 2024
Thanks so much for taking the time to leave a review π β¦
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5/5
GoogleI rented an apartment from Rex Gooding - I've had some so-so experiences renting from agencies in the past, but they were great from the start.
Easy to deal with and responsive with queries. Forthcoming in asking whether I wanted any repairs through my tenancy. Respected my boundaries when I didn't want anyone to access the property during the Covid-19 lockdowns.
I'm not really in the habit of recommending letting agents but would absolutely recommend Rex Gooding!
Ed Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your kind words Edward and for taking the time to leave us a review.
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5/5
FacebookI`m not one for reviewing normally but I am very happy with the excellent customer service and property management service provided by Rex Gooding
I used Rex Gooding to rent and manage my property and have experienced a friendly and professional service from initial meeting with Robyn at the property for initial assessment and valuation to the management of the property and correspondence with Jackie and other members of the team.
Having had a very negative experience with a different company previously I had been self managing for a period, I was pleasantly surprised to find that Rex Gooding were more proficient than my previous property management service.
They also have a fantastic maintenance department, where they have promptly dealt with every maintenance request with speed and professionalism. I received a good range of quotes for each task and the repairs were carried out with a very short turn around.
I would not hesitate to use Rex Gooding in the future for all my property sale and letting needs. They have a fantastic team, that I would highly recommend.
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Andrew Β· 11 January 2022
Agent replied Β· 22 September 2025
I came in a skeptic, but with the price point of $1,500 I made a profit of $19,350. The result has been the feedback from pros and customers has been amazing in terms of profits and the customer service is one of best departments Iβve ever dealt with, and have referred 2 customers who are also very happy .
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5/5
TrustpilotAlways a great experience with the teamβ¦
Always a great experience with the team both in the office and the specialists who come to the house. Quick, polite and tidy.
Jeanette Β· 24 April 2026
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5/5
TrustpilotVery prompt in getting back to us
Very prompt in getting back to us, fairly prompt in getting the job done.
Allison Β· 22 June 2026
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5/5
GoogleGreat experience with Rex Gooding, having not rented in many years, was not too acquainted with the processes and procedures. Seeked advice on how to proceed, and once assured, the renting process unfolded smoothly and swiftly.
I highly recommend their practical approach to the renting process.
AF Β· 12 August 2024
Agent replied Β· 9 January 2025
Thank you so much for your kind words π Have a wonderful Christmas π β¦
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5/5
TrustpilotAfter 8 years collaboration (bothβ¦
After 8 years collaboration (both rental and selling) with Rex Gooding, the association has finally come to an end. During that time our interests were carefully managed by the professional team at Rex Gooding including Stuart, Esme, Donna Charlene et al. From our experience we have no hesitation in recommending Rex Gooding and the team in buying selling and renting a property.
GC Β· 12 March 2025
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5/5
GoogleCharlotte at Rex Gooding was genuinely caring and wanting to help whilst being very professional. She went out of her way to accommodate a second viewing for us within the last 10 minutes of signing off for the day. She is a credit to the team.
Mariam Β· 3 August 2024
Agent replied Β· 24 December 2024
Thank you so much for taking the time to leave a review π she is a βοΈ β¦
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5/5
GoogleGreat experience with Rex Gooding, having not rented in many years, was not too acquainted with the processes and procedures. Seeked advice on how to proceed, and once assured, the renting process unfolded smoothly and swiftly.
I highly recommend their practical approach to the renting process.
Francisco Β· 3 August 2024
Agent replied Β· 24 December 2024
Thank you so much for your kind words π Have a wonderful Christmas π β¦
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5/5
TrustpilotVery professional and respectableβ¦
Very professional and respectable company.Booked a viewing with a flat I was interested in and they accommodated me very quickly despite my tight schedule.Esme was very helpful and answered all my questions and concerns.Highly recommended and will be using them again in the future.Thanks guys!
Asif Β· 28 September 2023
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5/5
TrustpilotBest agents in West Bridgford
Couldn't sing their praises high enough. They were proactive and helpful beyond their remit. In fact they were able to help provide information and support when it looked like negotiations were not not going anywhere. Amanda was outstanding. It's really gratifying that at long last WB has got a really great estate agency to challenge the tired old status quo. Moving to near the Avenue was a God send. Well done Rex Gooding!
C Β· 26 December 2016
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1/5
GoogleAbsolutely unacceptable service from this letting agency, especially the Nottingham branch. My experience with them was beyond disappointing. They demanded a guarantor, which I promptly provided. After completing the referencing process with the guarantor's employer, they had the audacity to inform me that I didn't pass their affordability test. Mind you, I currently reside in a property with higher rent than the one I was applying for!
To add insult to injury, they went ahead and verified the employment of my guarantor without bothering to verify my income or even contacting me or my employer. And then, after wasting two weeks of my time with their incompetence, they had the nerve to inform me that the landlord backed out after accepting a holding deposit.
Avoid this agency like the plague if you value your time and sanity. Go with any other letting agent, but steer clear of them. Their lack of professionalism and disregard for their clients' time and efforts is appalling !
Usama Β· 17 May 2024
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5/5
GoogleDan Gooding guided us through the sale process from valuation to completion with courtesy and professionalism. He kept us appropriately updated and responded to email and telephone queries immediately. The office staff were likewise unfailingly helpful and cheerful. Will certainly use RG again.
Jane Β· 10 August 2024
Agent replied Β· 24 December 2024
Thank you Jane, it was a pleasure dealing with you βΊοΈ
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1/5
TrustpilotBeen at the rented property for over 9β¦
Been at the rented property for over 9 years! Wouldnβt recommend Rex Gooding to anyone! Unprofessional, bad customer service, the staff are patronising, sarcastic and actually think they are better then everyone else. Jackie Richards needs to learn some manners when talking to tenants. They sent me a section 21 in the pandemic when they couldnβt, wasnβt even signed or dated, when got solicitors involved they suddenly had a change in tone and all of sudden became polite!! Ended up taking my dispute to TDS as they didnβt want to give me my deposit back, they had false claims against me.. rubbish company and even rubbish service!! Avoid at all costs!!!
Rabia Β· 24 March 2021
Agent replied Β· 16 June 2024
Thank you for sharing this. Iβm sorry to hear if we made you feel this way. We will discuss further internally. Our client was keen to sell the property, which is never an easy situation. At the end of the tenancy he asked us to seek some return from the deposit for the cleaning bill.
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4/5
GoogleJackie at Rex Gooding was really helpful and quick to reply to any questions I had regarding the flat we wanted to rent. The agent that showed us round couldβve been a bit more knowledgable about the property and we had to send our questions to someone else after the viewing, but these were answered very quickly. The fast responses helped to keep us in the loop and stop me from worrying!
Lucy Β· 17 June 2022
Agent replied Β· 16 June 2024
Thanks for taking the time to leave us a review. We have passed on your kind words to Jackie and will use the feedback for improving our service on viewings. We hope you enjoy your new home π β¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.