Rex Gooding West Bridgford reviews

★★★★★ 1/5

Google

We rented a property in Nottingham through Rex Gooding until recently. From the beginning the service was terrible. On the moving in day the house was being painted! We had to wait another 5 days before we could actually move in even though we were paying rent. Basically there had been no communication between Rex Gooding and the landlord of the property. Then at the end of the tenancy they tried to charge us for the 5 lost days. Throughout the tenancy Rex Gooding were very slow to handle maintenance issues and often didn't get back to us for days. We left the house in immaculate condition and spent 4 hours thoroughly cleaning it. When I asked about getting my deposit back they said the oven needed to be professionally cleaned even though we had cleaned it. It seems they wanted the oven to be as new. Finally they now tell me that I need to pay for tidying up the tiny garden (£180) - it's the middle of the winter and all there is to tidy are fallen leaves; and a full professional clean of the house (£325) plus miscellaneous other items. It's daylight robbery!! This is our 7th rental and we have never had any deposit deducted previously as we always take care of the properties we rent and always leave the property in a good state. So beware of Rex Gooding! They are very unprofessional and very dishonest. Rent elsewhere if you can. You will only have issues.

Christian · 17 June 2023

★★★★★ 5/5

Google

Not been with this estate agent long but since renting with them, they have been brilliant. We moved into a newly renovated house and so some things were expected to come up as the house settles but everything we've asked Jemmima to look at, she has gotten checked out and sorted very quickly. Honestly couldn't be happier with how everything has gone so far.

George · 26 May 2024

★★★★★ 5/5

Google

I would highly recommend Rex Gooding. The team is great and always available to answer any queries. Lauren was extremely helpful, coordinated with multiple parties and kept us updated, which made the whole process of getting our first home pretty smooth.

Tarun · 17 June 2022

★★★★★ 5/5

Google

RexGooding are without doubt the best Estate Agents I have dealt with, both when purchasing and letting property in the Nottingham area. They are incredibly thorough and professional, ensuring every last requirement is completed to the highest standard. Their staff go above and beyond to assist in any way that they can and nothing is ever too much. I cannot recommend them enough!

Tom · 2 June 2024

★★★★★ 5/5

Google

Emma was fantastic and extremely accommodating in getting a viewing arranged for me at short notice. I’ll be using Rex Gooding again if I’m in the market for property!

Alec · 17 June 2023

★★★★★ 5/5

Google

Stuart was extremely helpful throughout the whole process. They are very swift with their replies and always answered any questions or queries I had.

Hannah · 20 October 2023

★★★★★ 5/5

Google

The lettings manager James was incredibly helpful at my viewing.

Daniel · 27 July 2024

★★★★★ 5/5

Google

I'd like to thank Jackie and the team at rex gooding for their help with my tenancy at my flat very professional and personal approach

Simon · 20 September 2023

★★★★★ 5/5

Trustpilot

Had a wonderful time renting with Rex…

Had a wonderful time renting with Rex Gooding - I loved my little flat and will be very sad to not live there anymore. Jackie and the team were always so helpful with any issues promptly resolved.

Adelle · 9 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Tom and Lucy from the Bingham Office made the sale of our property as painless as could be. They provided "old fashion" service and values with quick,modern communications. We were kept updated on viewings and feedback and, as the property was empty, they took care of everything with no fuss. Thank you so much.

Susan · 22 November 2016

★★★★★ 5/5

Trustpilot

I had never rented a Property before…

I had never rented a Property before but do to personal circumstances I found myself in that position. That was nearly 5 years ago and in all that time I have found Jackie and the Team to have been Friendly and Professional. Thank you 👍

Paul · 16 May 2024

★★★★★ 5/5

Google

We have viewed a house today in Gamston. It was a lovely experience. It went perfectly fine. Esme was great, kind and really helpful to us.

Mehmet · 22 July 2023

★★★★★ 1/5

Trustpilot

Chloe at Rex Gooding

I could hardly believe the response I received from Chloe at Rex Gooding. How very unprofessional. I am so pleased that Jackie Richards was upset, as I was extremely upset when she messed up so many appointments and cost me money when I raced back home and no-one turned up. Perhaps when she becomes self-employed she will realize the hurt and damage, not to mention the money lost that I have suffered from her stupidity.Incidentally I did not sublet the garage. That is libel. Kindly retract your silly reply Chloe or I will sue and I totally reject your disingenous wishes for my health, which I am pleased to state is fine.Perhaps your time would be better spent getting the damage to the garage repaired, for which I was not responsible!! It is a health and safety issue and the residents at Leverton Court are much aggrieved.

Kathryn · 1 May 2020

★★★★★ 5/5

Google

Brilliant experience, timely response and follow up. Charlotte was amazing during the viewing, friendly and so helpful in addressing my queries ⭐️

Donia · 5 April 2025

★★★★★ 5/5

Google

As a tenant James at Rex Gooding has offered me excellent professional advice, every step of the way. Nothing is ever too much trouble. I would highly recommend James and his team for any rental requirements.

Debbie · 17 June 2022

★★★★★ 5/5

Trustpilot

Lauren is amazing

Lauren is amazing, always helpful and seem to have mastered the art of patience when things dont go to plan and timeliness. Lauren is an asset to any place, Rex Gooding must be proud. I highly recommend Lauren for her great professional skills and friendly approach.

William · 5 March 2024

★★★★★ 5/5

Trustpilot

Fantastic Slick Support

The team at Rex Gooding were very responsive and were very patient with my barrage of questions. End to end process was very slick whilst keeping that personal touch. Shout out to Jackie for being patient with me and being super helpful throughout.

Paul · 29 April 2024

★★★★★ 5/5

Google

Very friendly and responsive team.

Jodie · 16 February 2026

★★★★★ 5/5

Google

Really lovely and efficient service. Esme has been so helpful throughout organising our new tenancy.

Phoebe · 7 June 2025

★★★★★ 5/5

Google

Very helpful and responsive on the phone. Esme Brown was very friendly and helpful when showing me around a property.

Elliot · 20 September 2023

★★★★★ 5/5

Trustpilot

Came out next day to fix the oven and…

Came out next day to fix the oven and was sorted within 2 days. Fantastic

Lauren · 22 July 2026

★★★★★ 5/5

Google

Esme was so helpful throughout the whole rental application process. I would definitely recommend this agents.

Kathryn · 10 May 2025

★★★★★ 5/5

Google

Esme was amazing today. She was very polite and helpful during whole apartment viewing.

Agnieszka · 18 January 2024

★★★★★ 1/5

Google

It is such a disappointment that I have to write this review, but the experience myself and my housemate have had with Rex Gooding is in all honesty, disgusting. What we have experienced at first was really positive and our property manager could not have been more helpful. On arriving to the property, we notified Rex Gooding that we did not have a carbon monoxide alarm in January 2021. We have now left the property as of May 2022 and we never received it, despite numerous requests. This is against the law. There are other things that were wrong with the property that took over a year to sort out, that included damaged fencing, doors that would not lock, broken house alarm, the list goes on. The poor communication that the letting agency had with myself and housemate could have had serious consequences and it has also meant that we had to pay for a property we were no longer living in. They then proceeded to charge us for things that did not exist such as us leaving the house in a dirty state, when we spent a week and half cleaning it. On communicating this more senior members of staff of Rex Gooding, it was clear they wanted to pay no attention to what we had to say and ignored us. I could go on and on in ways in which they let us down, but please, do not let through Rex Gooding.

Shannon · 17 June 2022