Trusted Agent profile · West Bridgford
★★★★★
387 reviews across 3 platforms
4 Albert Road, West Bridgford, NG2 5GQ
Rex Gooding's office in West Bridgford, at 4 Albert Road, is rated 4.3 out of 5 across 387 reviews on three platforms, including 236 Google reviews rated 4.2.
Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
5/5
FacebookAfter a stressful week looking at properties we came across our new place it was very easy to book a viewing and go from there. Esme was fantastic guiding us through what we needed to do and what we had to provide very smooth sailing! Could not be more satisfied with the service they provided.
5/5
GoogleGreat service when we purchased through Rex Gooding in West Bridgford. A special thank you to Charlene who went above and beyond to push our sale through Jenny
Thank you so much for your kind review 🙏 …
5/5
TrustpilotRex Gooding - Personable, Friendly & Professional
As managing agent for a portfolio of properties in Nottingham, I have used Rex Gooding for the last three years to look after the lettings side of my business, for both commercial and residential tenancies.With over 40 new lettings completed, I couldn't recommend Rex Gooding highly enough for their professional services throughout, which have been a great enhancement to my business (with particular thanks to Jackie Richards). From a tenant's perspective, the feedback I have received has consistently been very positive.
5/5
GoogleHighly recommend renting with Rex Gooding! We were renting our flat for over 2 years and we had an excellent experience from start to finish. Anything raised was dealt with quickly and efficiently with good quality maintenance providers, any Rex Gooding staff that spoke to us over email or came to do inspections at the flat were so lovely, and in particular our main point or contact, Jackie, was amazing. They were particularly helpful to liase with the property owner when we were at end of contract and looking to buy a property, so they helped us get on a rolling monthly contract. Thank you!
Thank you so much Katie, we hope you are very happy in your new home x
5/5
GoogleI cannot recommend Rex Gooding highly enough. Exceptional levels of customer service and very friendly and caring staff. Reah was a pleasure to work with. Customer oriented and a great ambassador for the company. I'd recommend Rex Gooding to anyone looking for property in the Nottingham area.
Thank you Andy for taking the time to leave a review, it is much appreciated. We will pass on your kind words to Reah :)
1/5
GoogleLandlords watch out. Emailed the property manager (Emma Clark) back straight after my viewing to advise I wanted to apply for apartment 10 on 88 Musters Road on June 27th 2024, didn’t hear back despite a chaser email. 8 days later I got an automated email to advise the rent had reduced in price and if I was interested (Friday 5th July)??!!! Called, was sent an application form by Jackie straight away, she advised she would ask the landlord the outstanding question I had. Chased first thing Monday (8th) morning and was advised the property was already let as she sent the applications to the landlord on the Saturday (6th) yet failed to tell me this. Very poor / lack of communication, and the property rent was reduced in price despite a very clear interest from myself in writing.
Emma was really sorry to miss your original email. I believe Jackie explained - the landlord is very particular about only doing 12 month tenancies here so we are sorry but we couldn’t accommodate the shorter term requested.
1/5
GoogleThe following is most of the email I sent to my landlord about the situation: Thanks I hope you are well too. It is because the property is unfit for a tenant. These are the issues I am aware of so far that make it unfit for a tenant: - The toilet doesn’t flush. - Four taps are not working. - The water from the tap that works in the kitchen is causing a leak in the cupboard under the kitchen sink and therefore it is not possible to use either of the taps in the kitchen. - I cannot get the hot water to work even though I put the hot water on for at least 20 minutes and ran the hot water tap in the kitchen for about 5 minutes. There are other issues that I have told will be dealt with: - The garden is in a poor state, including being overgrown and full of weeds. - Sealant in the bathroom. - Legionella risk assessment. The rent I am paying is £895 pcm for this property and in its current state it is not worth it. Yesterday I picked up the keys at close of business and left a voicemail for Rex Gooding after close of business asking them to call me. I let them know that I needed to speak to them urgently, because the property is not fit for a tenant to live there and I described some of these issues. They have not returned my call today. They closed at 2pm today. I was not able to call them today, as I’ve been having significant problems with my sleep that has affected my sleeping pattern. It is extremely disappointing that Rex Gooding have not dealt with these issues before me moving in. It is currently not fit for a tenant to live there. I wanted to make you aware of this as it is important that you know how Rex Gooding are managing the property. I understand I can report repairs on their website. However, I do not think it is fair that I should need to do that for so many essential repairs that would make the property fit to live in. It is a very poor start to my tenancy and to my relationship with Rex Gooding. Think how you would feel if you were in my situation. Also, I have long term depression and anxiety which make it even more difficult to deal with. This is on top of the stress I have experienced due to the no fault eviction notice I received at the beginning of April, due my landlord selling his property and how difficult it has been with the current housing market to find somewhere to live. It is big upheaval for me and a stressful time as it is. All of it has worsened my depression and anxiety. Would it possible for you to talk to Rex Gooding as they may be more likely to respond quicker and more positively if you have spoken to them? This would at least be a good start to my relationship with you as my landlord. Sorry that I have contacted you directly rather than dealing with Rex Gooding. However, due to these being such difficult circumstances, I have felt the need to contact you. I appreciate any help you can provide on this matter.
Hi Rebecca I was really sorry to read this. As per our communication since, I can’t see we received a voicemail regarding this on the office number, can you possibly give more info? As explained, the reason we ask for you to raise the Repair via our portal is so that you can be connected direct to our contractors. I am pleased to hear they talked you through a fix last night and obviously we will be happy to send someone to resolve any items. Thanks
5/5
TrustpilotEryn was very informative and…
Eryn was very informative and professional and gave us a great tour of the property. The agency got back swiftly to us if we had any questions and kept us informed throughout the process. Would definitely recommend!
5/5
GoogleI’ve had a really positive experience throughout the rental application process with Rex Gooding. Esme has been so quick and helpful in answering my questions and providing updates - thank you!
Thank you so much for your kind review 🙏 …
5/5
TrustpilotVery friendly and professional - would highly recommend Rex Gooding!
I have viewed a property with Rex Gooding today and they have been fantastic; really friendly and professional. We have viewed two properties with them. The viewings were well organised and all our questions were answered. The application process for the property was online and easy to complete. Our latest viewing was done by Emma Sanderson, who was really lovely and answered all of my questions. I also dealt with Reah Brownlow who organised the viewing for us and helped us complete the application process. Can’t speak highly enough of both of them. A real credit to their estate agency.
5/5
GoogleWe’ve recently had a couple of issues with our house and Esme was great! She managed everything efficiently and quickly and was just superb!!
Thank you so much for taking the time leave a review 🙏 …
5/5
GoogleI'm a tenant with Rex currently and so far so good. Everyone that I've spoken with has been polite and attentive.
Thank you Liliana 🙏❤️ …
5/5
TrustpilotProperty viewing and application 10/10
Viewing a rental property with Esme was great, very professional , wasn't rushed around or made to feel pressured in anyway ,we loved the place and put our application in asap ,Reah was very efficient and processed our information super fast , and a little over 48hrs later we were over the moon to find we had been successful and all paperwork and references done shortly after, no messing about like some other Estate agents I have dealt with in the past, I highly recommend these guys to anyone looking to rent a property. Thanks again Paul and Jodie .
5/5
TrustpilotRex Gooding have been consistently…
Rex Gooding have been consistently helpful, efficient and easy to deal with. This is a marked difference from other providers. Their handing of contractors has been fantastic, happy to recommend!
Thanks Tony, it is delight to have you as one of our tenants ☺️
1/5
GoogleIf I could give a lower rating I would. To start, for the year+ we lived in a property rented via Rex gooding we lived in damp, that bad I became ill and had to visit my GP costing time out side of work. When we tried to raise this with them it was brushed of or they would send a ‘handy man’ to simply ‘look’ at the problem NOTHING was resolved and told to just clean it! They sent a team to fit an extractor fan for the bathroom but then we discovered 9 months down the line they had decided to pull out of that. There ‘inspections’ are someone Turing up and taking pictures of the house and leaving, completing ignore the black walls from damp. We were told that our emails would be passed to the correct account holder for our property, Stewart, and they would contact us. He never did. When we decide to leave the property due to health reason, this experience was disgusting. We left the property in better condition than when we arrived and was faced with a battle to get our deposit back which was £900+. I have only just received it back and we have been out of the property 6 weeks! When I contacted Rex Gooding they were not at all helpful, I was told it was not there problem and they couldn’t do anything about it and that it’s with DPS to sort. Even though they were the ones who could not contact the landlord to request it back, when I asked to speak to Stewart he always seemed to going out and would call me back, he never did, therefore I had to chase them and he would not want to talk to me. In the end I had to go legal to get my deposit back. I would avoid this agency at all costs!! Photos of the damp attached.
Dear Pippa, I have emailed you direct but I am so sorry to read this and having gone back through all the correspondence, I am so sorry to understand that this issue wasn't resolved during your tenancy. I can see it could have been handled better with better communication but I can see why we felt our hands were tied. We instructed Heritage damp proof specialist who recommended extraction to help with removing moisture created from general living. We tried to get the landlord to agree to installing extraction via us but after much chasing to approve our quotes, she said she had arranged for her own contractor to deal. It was not obvious at first that this had not been completed but we should have followed up on this. We had hoped the council inspection for the selective license would support your comments and make requirements which the landlady would need to oblige with but understand they were also happy with the condition of the property. I know when we visited in October 2023 for the inspection there was no sign of condensation or damp, our photo report obviously does include your furniture so I assume you were doing a good job at wiping away the mould as recommended by the specialists and ourselves. Seeing your photos here, I assume the damp was forming on the walls behind the large pieces of furniture. I am sorry that we were not stronger with the landlord, we have agreed internally that we will not be acting if action is not taken on such matters. Regards the deposit, the normal process is that the landlord will reply to us confirming they are happy to return the deposit but she was non responsive. I understand Stuart had to advise you of the normal process for tenants in this case - to follow the route of claiming your deposit via your DPS login. With the fact that the deposit is held with the DPS third party, we have no control over sending the deposit back where a landlord is not replying to us. I am sorry if this was not made clear to you at an earlier time. This is info we will not include in our standard processes to ensure this does not happen in the future. Best wishes Chloe
5/5
TrustpilotThank you Eryn & Jackie
Big thank you to Eryn Butler for hosting the viewing of the property back in mid-June and also a big thank you to Jackie Richards for managing & facilitating the move.
5/5
GoogleJackie and the team at Rex Gooding were professional and communicative through the whole process. Found a flat quickly and almost painlessly. Responded promptly to my enquiries. I especially appreciated that they used email, as I was in the process of moving/starting a new job and could not always be reached by phone. Highly recommend.
Thank you Anne, so kind of you to take the time to leave us a review. We have passed on your kind words to Jackie 🙂 …
5/5
GoogleProcess was very smooth and hassle free. They have been kind and understanding. Would go for them again for my residence if I had to...
Thank you for taking the time to leave a review 🙏 …
5/5
TrustpilotI would like to express my many thanks…
I would like to express my many thanks to Jackie, for all of her help and support during the many years that Rex Gooding has been our house agent. Always responding pleasantly and quickly to my many queries, excellent customer service at all times.
5/5
GoogleThe Rex Gooding team have been excellent. Lauren has been fantastic upon agreement of sale and extremely helpful during the legal process. Thank you for all your help and assistance.
Thank you for your lovely review 🙂 …
5/5
FacebookFrom the moment I contacted Rex Gooding, I was met with a warm and friendly demeanor. They took the time to understand my specific needs and preferences, ensuring that every property they recommended was a potential match. Their deep knowledge of the local real estate market was evident in the insightful guidance they provided throughout the process. I would also like to thank Esme Brown for her support throughout the process.
5/5
GoogleMy family and I have dealt with Rex Gooding for a few decades now. We have bought and sold residential and commercial properties through their agency, and they have fully managed the properties for us. Rex Gooding is one of the oldest estate agents in West Bridgford which have still managed to remain a family run business and keep their independence. I think this is one of the reasons they always provide a good, friendly, and reliable service. The team working at the agency are all knowledgeable, friendly and efficient. I have given the whole team a five star rating because it reflects my experience with them and I could not find any negative points to deduct from the stars.
Thanks for your lovely review! It is always a pleasure dealing with you :)
5/5
GoogleWe have been pleased with the service we have received so far - we were at a viewing within 24 hours of calling about our interest, and Esme has been very helpful and kind so far, helping us with our property search.
Thank you so much for taking the time to leave us a review. We will pass on your kind words to Esme 😊 …
5/5
TrustpilotExcellent service
RexGooding has been very professional and helpful throughout my search for a property, and all staff were very lovely, especially Esme and Stuart. Esme was very helpful and supportive at the veiwings we attended, and Stuart made the whole application process so much easier by answering all my questions and supporting me throughout the whole process. I would definitely recommend RexGooding, and am very grateful for all the help they have given me.
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Rex Gooding's West Bridgford office has 387 reviews across three platforms: 236 on Google, 9 on Facebook, 142 on Trustpilot.
Rex Gooding West Bridgford is rated 4.3 out of 5 across all 387 reviews, and 4.2 out of 5 on Google from 236 reviews.
Rex Gooding West Bridgford, 4 Albert Road, West Bridgford, NG2 5GQ.
