Every review we hold for the West Bridgford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRex Gooding acted on behalf of the house we were purchasing. Updates from Lauren and the team were regular and always ahead of the estate agents I sold my property with. I believe Lauren did all that she could in order for us to complete before our mortgage offer expired, which in the current climate has saved us a lot of money compared to if we hadn't have met the deadline. Communication was always friendly and professional. Overall a great experience.
Liana · 17 June 2023
Agent replied · 16 June 2024
Thank you Liana, we hope you are very happy in your new home 🙂 …
★★★★★ 5/5
TrustpilotGreat, friendly and efficient service
Since moving into my flat 5 years ago it’s been a pleasure working with the team at Rex, from arranging the viewing to getting the keys was an easy and stress free process. Since moving, any issues or queries are quickly replied to and actioned. Property inspection is hassle free, The repair and maintenance team arranged come out quickly and ever one i have dealt with has been polite and friendly and a stress free experience since moving in. Would highly recommend using Rex Gooding.
Pete · 8 May 2026
★★★★★ 5/5
GoogleFrom the moment I contacted Rex Gooding, I was met with a warm and friendly demeanor. They took the time to understand my specific needs and preferences, ensuring that every property they recommended was a potential match. Their deep knowledge of the local real estate market was evident in the insightful guidance they provided throughout the process.
I would also like to thank Esme Brown
for her support throughout the process.
James · 20 October 2023
Agent replied · 16 June 2024
Thanks so much for taking the time to leave a review 🙏 …
★★★★★ 5/5
GoogleI just wanted to thank Rex Gooding as the agency and thank you for always providing the best care and response time for us when a repair is needed.
The customer service has been really above and beyond. A massive thank you from myself. It’s a pleasure to rent from you guys.
Marco · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind review Marco 🙏 …
★★★★★ 5/5
TrustpilotGreat service
Great service from Esme and her team to provide maintenance on our rental property
Robert · 17 August 2026
★★★★★ 5/5
GoogleGreat service from all at West Bridgford
Charlene kept me informed of all development's all the way to the completion and we managed to get completed just before my deadline , which was just before the chancellor got involved so that was great !!
Definitely use them again
Ian · 2 November 2024
Agent replied · 24 December 2024
Thank you so much for taking the time to leave a review 🙏 …
★★★★★ 4/5
TrustpilotGood service in difficult conditions
This regular maintenance visit was well organized. The contractor carrying out the work was known to me from previous visits and kept in good contact with me prior to the appointment. He was friendly and professional and completed the work quickly and with minimum fuss. It was just unfortunate for both of us that the work was scheduled on one of the hottest days of the year.
MICHAEL · 30 June 2026
★★★★★ 5/5
GoogleAs a private landlord, I have used Rex Gooding's letting services for over 10 years. The measure of any organisation is how they handle unusual or difficult circumstances: anyone can look good when things are running smoothly. In that regard, I have nothing but praise for the way that Rex Gooding and in particular Alicia Lewis have helped navigate through a challenging tenant situation I faced over the past year. I have received objective advice and regular communications and always felt that they were working with my interests uppermost.PositiveResponsiveness, Quality, Professionalism
Hugh · 25 August 2022
Agent replied · 16 June 2024
Thank you Hugh for your kind words and for taking the time to give us a review. It is a pleasure to work with you. We will pass on your kind comments to Alicia.
★★★★★ 5/5
GoogleWe had Rex Gooding as our estate agent/landlord for little over two years. They were always clear and quick to communicate with us when sorting inspections or problems. Jackie Richard was really good with us as well. Much better than our previous estate agents who honestly looked like they didn’t care. Rex Gooding were also brilliant when our landlords were planning on selling our property, helping us trying to find a new flat and communicating with us well about the whole situation. Only complaint would be that they didn’t allow pets but I think that’s down to the owner of the building actually! Would recommend.
Sophie · 17 June 2022
Agent replied · 16 June 2024
Thanks so much Sophie for your lovely review. I’m sorry about the pets. With planned changes to the law, we hope that pets will be more welcome by landlords. Enjoy your new home 😊 …
★★★★★ 5/5
TrustpilotEverything was perfect 👍🏾
Esther · 16 September 2026
★★★★★ 5/5
GoogleEryn was great, she showed us around and was friendly and helpful. The Rex Gooding online booking system made everything really easy and stress-free. Would definitely recommend!
Tom · 15 May 2025
Agent replied · 24 December 2024
Thanks so much for your kind words, we will pass these on to Eryn 💫 …
★★★★★ 5/5
GoogleRex Gooding has managed my small portfolio of properties for many years now. I find them professional, responsive, efficient and good value for money. Jackie Richards is probably one on the most efficient people I know and keeps on top of things and is great to work with. The wider team is great too.
Everything is seamless and they add so much value and make it easy for me.
I’d highly recommend them.PositiveResponsiveness, Professionalism
Ajay · 25 August 2022
Agent replied · 16 June 2024
Thank you so much for the glowing review Ajay. It has always been a pleasure to work with you. We will pass on your kind words to Jackie 🙂. …
★★★★★ 5/5
GoogleVery good experience with Rex Gooding. The team was professional, helpful, and responsive throughout the process. They made everything clear and easy, from viewing the property to signing the agreement. Any issues were handled quickly and efficiently. Highly recommended!
PRAVEEN · 9 April 2026
Agent replied · 16 April 2026
Thank you Praveen, very pleased to be sharing this journey with you 🙏 …
★★★★★ 5/5
GoogleI’ve let a property out through Rex Gooding for around 6 years until recently deciding to sell. I’ve always used the fully managed service, which has been effortless for me. My property manager was Reah and she has been fantastic- always …
Sophie · 16 March 2026
Agent replied · 16 April 2026
Thank you so much Sophie ❤️ we will pass on your kind words to Reah and the rest of our team of stars 🙏 …
★★★★★ 5/5
GoogleAlthough I liaised with other members of the team, Lauren was the main point of contact for me - she was excellent! Helpful, polite, and very thorough. Keeping me informed, answering my questions, and asking questions on behalf of the buyers too. Quick emails worked really well, thanks Lauren.
Helen · 18 March 2024
Agent replied · 16 June 2024
Thank you for your lovely review, we have passed on your kind words to Lauren 🙂 …
★★★★★ 5/5
GoogleAlthough I liaised with other members of the team, Lauren was the main point of contact for me - she was excellent! Helpful, polite, and very thorough. Keeping me informed, answering my questions, and asking questions on behalf of the buyers too. Quick emails worked really well, thanks Lauren.
H · 15 March 2024
Agent replied · 9 January 2025
Thank you for your lovely review, we have passed on your kind words to Lauren 🙂 …
★★★★★ 5/5
GoogleHad a wonderful time renting with Rex Gooding - I loved my little flat and will be very sad to not live there anymore. Jackie and the team were always so helpful with any issues promptly resolved.
Adelle · 10 October 2024
Agent replied · 24 December 2024
Thank you so much Adelle, it has always been a pleasure to deal with you and we hope you have a lovely Christmas 🎅 …
★★★★★ 1/5
TrustpilotDreadful company
Dreadful company. Rented a property for over nine years. Management is totally non-existent. Promises not kept. Maintenance men were good but they were contractors. I would not recommend them to my worst enemy. My son is with them at the moment and he has to carry out his own repairs. Jackie is a waste of space and I would sack her on the spot as would several other people in the area where I live. They employ youngsters who fill in false reports. I should know as I took them to tribunal and won my case. Avoid at all costs. I wish I could name and shame the Richard that was my landlord. Never did any maintenance himself. Flat was in a disgusting state when I moved in. I redecorated at my own expense. I even found some of his personal belongings after the previous tenant had moved out. Private landlords like him should be fined.NB for Richard read D**k.
Kathryn · 19 April 2020
Agent replied · 16 June 2024
Hi Kathryn I’m sorry to read your comments. Jackie was very upset at your mention and from the notes I can’t see you had many interactions. I know we had to make a claim for the issue with the garage you had sublet without the landlord’s approval as the sublessee didn’t remove his items at the end of the lease, and of course I know we had the issue with the damage to someone’s car but I’m sorry to hear you feel our service fell short. We are unsure who your son is. Certainly during this crisis time we are limited to arranging essential and emergency repairs but I’m happy to receive any information - chloe@rexgooding.com. Best wishes, and good health, Chloe
★★★★★ 5/5
GoogleEveryone at Rex Gooding is very professional and great to deal with. We are currently on the market with them and top notch service so far! We were especially impressed by the excellent photos by Ed.
Andrew · 16 March 2026
Agent replied · 16 April 2026
Thanks so much Andrew 🙏 we will pass on your kind words to Ed ⭐️ …
★★★★★ 5/5
TrustpilotFantastic from Start to Finish
We have just started to rent a property through this company and they have been fantastic throughout, keeping us updated and the place is beautiful.
Any issues they are there all the time for you.
Customer · 23 March 2026
Agent replied · 31 May 2026
Thanks for taking the time to leave a review. We hope you enjoy your time as a tenant with us ❤️
★★★★★ 5/5
TrustpilotLandlord
Landlord - renting
Every request and question asked was delt with quickly and effiently. Thank you to Esme and the team!!
Katy · 6 March 2026
★★★★★ 5/5
GoogleGreat experience with Rex Gooding with a very professional valuation with lots of good information and hints and tips on getting the property in tip top condition ready for sale. Also great experience when viewing houses when considering …
Daniel · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review Daniel 🙏 …
★★★★★ 5/5
GoogleWe have just finished a tenancy with Rex Gooding and they were brilliant start to finish. Communication with them have been great & you can tell they genuinely care about their tenants which is refreshing
E · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to leave this kind review, it is much appreciated ☺️
★★★★★ 5/5
GoogleI have had a great experience dealing with Stuart. He was incredibly informative, professional, and knowledgeable throughout the entire process. I’m really grateful for all his help and would highly recommend him to anyone.
Lesley · 16 March 2026
Agent replied · 16 April 2026
Thanks for taking the time to leave a review 🙏. We will pass on your kind words to our star Stuart 🙏 ⭐️ …
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